I've moved almost 40 times in my life so when I hired a moving company I knew how important it was to discuss the specifics and ask if they had moved furniture up a spiral stairs or loft style apartment. I even sent several pictures and asked that 3 men came due to this situation. He assured me that that was not a problem and quoted me a higher per hour rate, that I agreed too. However when they showed up, only 2 men and one was just helping his friend out for the day. Took them 20 minutes (I'm not kidding) to back the truck into the drive way. They said they hadn't gotten trained yet. I could have over look that, but where was the 3rd guy. He said we'll just do what we can with 2 and save you money. However money wasn't the issue it was the spiral staircase that I had explained to the 1st guy I scheduled the move with. Finally after getting all my belongings out of the house and they started with moving large dressers, beds, couches, TV they realized they of course could not do this job without a 3rd guy. It took them 12 hours, a large gauge (scratch) in the brand new floor, many broken pieces off the dressers, scratches, dented mailed box and wall damage to get everything done. I've never experienced such a mess! And they want to charge me a lot more than they quoted me. I paid more, but not the entire amount they wanted. I would suggest you wait to hire this company until they have had some time to get trained. They will not allow me to file a claim and my renter's insurance only covers my belongings with a large deductible. I will have to chalk this one up to live and learn and stick with what (who) you know. read more