Michigan CAT - no, it's not any kind of feline care facility. This is an authorized dealer and repair facility for Caterpillar Corp. Their location right off of I-75 at the exit 34A makes it very easy to get to.
I bought a semi-truck with a CAT engine a couple years ago. I wanted to get it in on a dynamometer in order to get a good health check of the engine. Since then, I have contacted the Novi location, then finally their Metro South location (Brownstown Township). Each time I was unable to schedule an appointment. In the truck world, engine repair can be performed at most any decent repair facility, but dyno testing with all the proprietary electronics has to be done at an authorized dealer.
First off - it is difficult to get in here on the dynamometer, same goes for their Novi location. Scheduling is '1st come, 1st served', so no matter what, seven to ten days is what you hear whenever you call for a Dyno appointment. Luckily, I am out of town for a week and will just have to idle my truck at Michigan CAT. I hope it's closer to 7 days and not 10.
When I visited, I found their truck repair facility to be neat and clean, with various trucks in the process of being repaired. Truck parking outside the gates was pretty full, but with 7 to 10 days worth of customers parking outside, I can see why.
Of course, they also repair any and all equipment produced by the Caterpillar Corp., and that equipment was parked inside the gates.
My next review will talk about the repairs and overall service experience. Stay tuned ..... read more
