I visited this salon with high expectations after reading all of the rave reviews and seeing this…read morebusiness specializes in beautiful color work. Given that the prices here are premium, I expected to tap into their marketed expertise to treat my hair woes. I am super bummed to report this salon fell short of those expectations for my visits. I don't feel that I left with amazing hair and reaching the goals discussed with the stylist, or that I even had above average service. I came in to have my roots and ends match a seemingly complex service for me, and eventually after ongoing visits to have my overall hair color lightened. The person who I saw I feel overpromised and underdelivered. Between both of my visits there were many issues which I experienced that amounted to a negative vibe. I felt that the stylist was rushing a lot during a visit which caused her to splatter my face and clothes with lightening product unapologetically. The stylist got dark hair dye which stained very visibly all over my face and was ready to let me leave this way. I had to insist to clean off my own face with wipes. The next visit I needed to remind about this and no notes were taken to proactively avoid. Despite the discussion and understanding with the stylist about what I want for my hair, I noticed there was a difference between my roots and rest of my hair after a lightening service and simultaneous root touch up. I did expect for there to be better matching - this was noticed and confirmed by a different salon which I had a consult with to treat my hair. During one visit when I asked for a hair trim, it was not very detail oriented. Later while looking at my hair, I did see many parts of my ends which weren't trimmed and still had damage. The observation about lack of detail orientation was confirmed at a the different visit. There was another stylist next to me who was obsessing over a client's cut and measuring and cutting from every which angle to ensure perfection - I did not not have anywhere close to this level of attention, QA, outcome for a less complex trim! Then I noticed they were obsessing just to post on social in their in house backdrop/lighting mini studio, which made me wonder if that level of excellence is selective. During my second visit my blow dry was not smooth at all as it was rushed due to end of the night. The service also seemed a bit unapproachable as despite me conveying I need to get in in 4 weeks she was proposing 6 weeks or at times in the middle of the work day. Who in any job can reasonably travel and step away for 2-3 hours in the middle of the work day? Not until I repeated (again), was a more creative solution proposed which would meet my conveyed needs. Egh this lack of empathy in the customer service was yet another turn off. Due to these issues I chose to not proceed with visiting this salon another time, or making it a part of my ongoing hair maintenance routine. There are many beautiful photos on IG from the stylist I saw, and I'm so bummed about my own experience having spent on a premium experience and not being able to leave with awesome hair! I really did feel this salon experience failed to wow me during either of the visits despite giving them more than one try. Given the difference of results, I wonder if this salon is selective about who/when they offer execllent service versus mediocre as I experienced which is too much a gamble when you're paying such premium prices. Unfortunately given how long this business books out, I do not feel it is a practical salon to visit if you have a fast paced lifestyle and are in need of regular hair services. These were all rookie mistakes for a business charging so high - think twice!

I had a color correction, balayage, and hair cut done with Nichole about a month ago and she did an…read moreincredible job. I first called the studio about color correction after I used L'Oréal Colorista to put blue throughout my hair on top of my balayage. The blue would not leave; it had left a strong green color throughout most of the lightened parts of my hair. Fiber first booked me with a consultation, so Nichole could see my hair and book me for an accurate time window. She was super nice and attentive, but for booking, she didn't have any availability for over a month. When she saw how long it was though, she opened up a Saturday about a week and a half away that she had previously been off for because it was the day after her birthday. This was incredibly nice both on her part, and because I was desperate to get rid of the green hair. For the actual appointment, Nichole patiently worked through first stripping the color and then giving me a more dramatic balayage than I previously had. She really looked at the pictures I showed her and talked to me about what I wanted. I was in the salon for about four hours, and Nichole and the staff were nice and accommodating the entire time - including running out to my car multiple times to add change for parking. I love the finished look. I've gotten balayage done multiple times from several different salons, both in this area and in Manhattan, and her work is definitely among my favorite. We forgot to take a before photo, but I've included our after photo. It's been awhile now and I'm very happy with how it's growing out and fading. There was still a green tinge that showed in fluorescent lighting after Nichole was done (not her fault at all, she was honest about realistic expectations, and the dye was way more intense than I thought). However, that's gone now with her recommended use of purple shampoo, and I'm so happy with the final result. I highly recommend Nichole for color correction or for balayage!! Be sure to call in advance, they're very busy.