This was my second time using Guaranteed Rate. The first time was due to my divorce I had to refinance to pay out the EX... Just recently, I had the pleasure working with Michelle again along with Tania. Can I say I loved them both. With being single it is hard to trust people when dealing with a huge decision. So many people calling trying to get your business but only few really care. I spoke to Michelle and Tania, they heard my needs and what I was looking to do. They walked me through the entire process. All the deadlines they told me were met. I would recommend them to ANYONE who is unsure about who to trust, making it easy, not speaking in big words that you don't understand, letting you know what they can and can't do. No false promises :) Thank you so much for making my process amazing! read more

Michelle is great. She knows her stuff. I love working with her. She is on top of everything. Great personality and very knowledgeable

This is probably the fifth or sixth time I have worked with Michelle Bobart and her team of experts over a span of probably twenty years. I am a small business owner and, I think because of that, very demanding. I expect excellent customer service because I know that is what differentiates my business from the larger ones. Michelle's team delivers expert advice and stellar customer service. I told Michelle and her team that I wanted to close asap on my new property and we closed within 30 days-much quicker than I expected. Of course, I was responsible for delivering on my end but when I did, someone from the team was right there to make sure everything moved. To top it off, they are super friendly, and even went beyond when I could not find an insurance company to cover the flat roof home I was buying in DC. I whole-heartedly recommend this team of experts. read more

Smooth process - excellent support and very clear direction. We had to close very quickly and Michelle's team kept us pointed true north the entire time. read more

I've done at least 5 transactions with Michelle and her team and I can't recommend them enough! It is such a pleasure to work with her and the team, specifically Jen Schenk. Jen is extremely responsive and helpful. If I had an questions, she is just an email or phone call away. Michelle and her team have an obvious passion for what they do and genuine care for their clients. Thank you again! read more

Fantastic support from Michelle's team, especially Tania Morgan, at every stage. Easily the smoothest part of the whole purchase process.

Amazing service! I was referred to Michelle through my agent because I needed to close quickly and he knew she could make it happen. Michelle, Kaide and Liz were great to work with and they got it done. I would highly recommend Michelle and her team. Jennifer read more

Michelle and her team helped us get into our house one year ago with so so credit. She told us we would refinance one year later to solidify our rates. Lo and behold she helped us do it again. Got a great 30 yr loan with a great rate. Thanks again to Michelle and her team for making our dreams a reality. read more

Michelle Bobart and team did a wonderful job of supporting me through the home mortgage process. They were able to find a great solution that helped me afford my home, plus provide additional lending options that saved me a ton of money during my closing costs. The team was incredibly attentive, responsive and understanding throughout the entire process. Plus Guaranteed Rate's technology makes it incredibly easy to find and complete the mortgage process. I highly recommend Michelle and team. read more

Michelle and her team go above and beyond to make the mortgage process simple and easy to understand. We have used them many times and will continue to do so in the future! Thank you for making the tedious process of buying and selling a home less stressful. read more

Michelle's team was very knowledgeable and easy to reach. They were always quick to respond to our questions. They also helped us stay on track with a handy to do list. I've used them her team for to home purchases now, and had a great experience both times! read more

My wife and I have worked with Michelle Bobart and her team now for about 11 years. Several refi's and new mortgages later, she still impresses us each and every time! Michelle and her amazing team have made each transaction as stress free as possible. Most recently she helped us with a cross country mortgage that needed to happen in record time. They got us approved, set up the appraisal and pushed some serious paperwork to get us to the closing table in about 21 days! Break neck speed and always a helping hand along the way from her and her team. We could always count on them after "normal" business hours, weekends and even late, late night calls. They were always there for us. Look no further than the Michelle Bobart team and Guaranteed Rate! They will make it happen! read more

Thank you to Jen for such a smooth and painless process. You made my home loan experience perfect. I highly recommend you look no further and get onboard this team. Extrodinare service. read more

In my life I have had to apply for three mortgages, Working with Michelle and her team was by far the easiest and fastest mortgage I have ever done. When we put in the offer to buy our house we asked for a 60 day closing giving us time to secure funding based on past experiences. To our surprise we were clear to close in 15 days and would have been sooner if it were not our fault getting information to Michelle quicker. Again by far the most efficient team I have ever worked with. read more

My experience was a joke! Hence, and now that I see the faces of all who have had a positive experience, it concerns me even more! Michelle and her team were extremely unprofessional- they failed to follow through and they simply lied to my face. What she and her team did not know was...I have written mortgages and understood the rules to the tee. I shared my experience with my colleague and each one of them were astonished as to the treatment and the info that I was given. So- I don't want to make this about the obvious, but I am now convinced more than ever what the issue is/was. To my colleagues that live in my neighboorhood- don't believe the hype. Dont you dare think you will get the same treatment. Trust me- this concern will be moved up and across to all. Dr. B read more

I strongly recommend, Michelle Bobart, Senior Vice President of Mortgage Lending at Guaranteed Rate as well as her dedicated and committed team. Michelle is a very enthusiastic individual and leader who works tirelessly on behalf of her clients and follows through on every part of the mortgage process with excellence and poise. She also inspires her team to echo these amazing qualities. Michelle is extremely knowledgeable with the regulations and requirements needed to qualify a lender and also guides customers through every step of the mortgage process. In under 3 weeks, the Bobart Group at Guaranteed Rate was able to qualify me for my first mortgage and obtain financing at closing. This was all thanks to: their expert guidance and knowledge of the mortgage industry, amazing team with strong attention to detail and around-the-clock dedication to customers, and efforts to make everything as convenient as possible. read more

Michelle and her team are AMAZING! As first time home buyers, we were nervous about everything! Michelle and her team took the time to explain everything thoroughly. They went above and beyond to make sure we were happy and comfortable with our mortgage. Don't look anywhere else, you will be in good hands with Michelle and her team! read more

I must say this group is exceptional!!! I changed mortgage companies in the middle of the loan process to Guaranteed Rate...Dont ask...This left only 2.5 weeks for Michelle's team to get the documents, secure a lender and finalize the loan...To make it more complicated i had just relocated back to the US making the funds verification process even more difficult...However, Michelle, Kaide, and Liz did a great job and got the loan finalized just in time for the close...GREAT JOB!!! I would recomend them for any mortgage and i will use them for my next purchase Mark read more

Michelle has been our mortgage broker on our last two properties and in both situations we were on tight timing (needed to close in 25ish days) and she was able to expedite the mortgage process, get us the lowest rate and made the process as stress-free as possible. She has a great team and everyone is very responsive. Highly recommend! read more

I could not have asked for a better group to work with for my first time home buying experience! Michelle took time out of her weekend to help me secure a pre-approval letter for a last minute offer and then again on a different home when the offer went through. Her and her team made this process seem easy and put up with millions of my questions, at all hours of the week. Living up to their name, Guaranteed Rate was able to find the best mortgage rate! I highly recommend them! read more

Michelle and her team worked ridiculously hard to make my home purchase possible. They were responsive and helpful every step of the way. I would highly recommend them to anyone. read more

Jen Schenk helped make a very detailed and sometimes confusing process go as smoothly as possible. We sincerely appreciated her upbeat, friendly and always positive demeanor. read more

Can't say enough good things about Michelle Bobart and her team. This is by far the most hard working team in the mortgage business. They know how to close a deal without any hitches. They are able to switch gears and make whatever adjustments are needed to make their clients happy. I would VERY STRONGLY recommend Michelle and her team. I know I don't need to look anywhere else for any of my mortgage needs. The while team is so professional, friendly, and dedicated. A joy to work with! read more

I was at first skeptical about using an online lender to purchase my first home. Now having closed on my home, my initial gut feeling could not have been more wrong. My team at GRate exceed all expectations across the customer service spectrum. The team was receptive to each and every one of my questions and concerns. As a result, I felt comfortable asking any question and was not made to feel foolish. This experience has wholly changed my perspective of online lenders and I have nothing but positive things to say about GRate. Even though we are a same sex couple, I never felt uncomfortable with the GRate team. There was no perception of judgment or discrimination in the slightest. Thank you for all your help with the purchase of our first home. Wonderful people to work with. I would be remiss to not specifically call out Brandon Cotie for his exceptional quality of guidance and courtesy from initial contact with GRate to closing. read more

Super easy to work with Michelle and her team (in particular Jen Schenk). They are focused and make the application process soo easy to complete. Friendly and easy to reach when I had a question and everything was buttoned up 3 weeks before the closing (which only took 45 mins). Definitely will (and have) recommend to anyone for trouble free closing! read more

Michelle and her entire team provided top-notch level service that exceeded our expectations. In an age where the mortgage industry can be marked by a lack of integrity, an unwillingness to answer questions clearly and in a timely manner, Michelle and her team has stood out among the rest. Michelle and her team's level of expertise and integrity made the home-buying process that much more pleasant for us. From the attention to details to the paperless option to the final closing, Michelle and her team were simply fabulous. Michelle and her team at Guaranteed Rate are quite simply THE place to go for mortgage needs. Our family is truly grateful to have been able to work with Michelle and her team. read more

Michelle and her team are AMAZING. They are genuinely the most knowledgeable and caring mortgage broking team. I was referred to Michelle by 3 of my friends, who also had wonderful experiences with Michelle's group. I honestly wish I would have known about her group years ago! Every single team member is an "expert" in their position. They were very helpful, answered questions promptly, and did everything they could to make the process as seamless as possible. A special thank you to Michelle, who helped make our refinance happen. A big thanks to Kaide Elliott, who was so knowledgeable and kind, and spent copious amounts of time on our loan. Thank you to the whole team for your persistence with our loan. You helped us overcome a number of obstacles to obtain this loan, and we are forever grateful. read more

I had a really tough transaction with a large mortgage that had to go through a large bank. Michelle, Kaide, and Jen were awesome!!! They kept on the large bank (which had very slow processes) and ensured I received my clear to close in the right timeframe. Thank you for your excellent service!!! read more

Our offer was contingent on a quick 30 day close. After reaching out to 5+ lenders, Michelle's team wasn't only able to offer the lowest rate, but offer the quickest close. While the 30 days were a whirlwind, the only delays we experienced was when I was slow to sign a document. Overall, I was very impressed with Michelle and her team. They responded quickly and everything went as smooth as possible in the shortened timeline. read more

Michelle and her team were awesome! My husband and I were time home buyers who'd had an unusual experience with a previous lender that left us feeling uncomfortable, so our Realtor referred Michelle Bobart and her team. Right off the bat, they were incredibly responsive and didn't mind taking the extra steps and time to educate us along the way since we didn't have a lot of familiarity with the home buying or mortgage process. The process was surprisingly stress-free and their constant communication made my husband and I feel informed and that we were in good hands. read more

We have worked with Michelle and her team for the past ten years. They have always made the process so easy and seamless. Her team has always worked to the benefit of the client. They have always gotten us the best possible rate available, which we greatly appreciated! Their level of client servicing is amazing - they are extemely professional and kind! I have recommended them to many friends, and they have had the same experience. I would give them more than five stars if possible because they are that good! I highly recommend Michelle and her team! read more

Michelle's team was awesome. Very professional, responsive, made the process easy and gave me very competitive rates. I would highly recommend them to anyone looking to get a mortgage. read more

Michelle and her team are the best! I have done more than 10 deals with them over the past 15+ years and i have never been disappointed!

"I don't make money on your mortgage, so I am sorry if things got messed up on our end" - that was Michelle's response to an issue with our mortgage. Guaranteed Rate couldn't guarantee that the closing statements they issued on Apr 13 and Apr 18 are the same. They arbitrarily took off the closing credits from my closing statement and didn't even bother to inform me. After I found out post-close, their response was pretty cool that they don't care about your small mortgage of $150K. Also, they jack up all kinds of fees if you are not careful. read more

I normally don't write reviews on yelp but I had such a phenomenal experience with Michelle and her team, I felt it was necessary to recognize them for it. Any questions I had were answered immediately and they worked so quickly that I was able to close just two and half weeks after my original close date. They made purchasing my first home a breeze! I would gladly recommend Michelle and her team to anyone and can't thank them enough for their hard work. read more

I've dealt with Michelle for close to 20 years (following her from her previous firms). I've used Michelle for both standard properties as well as some unusual ones (new loans as well as re-fi) and Michelle knows where to find the right match / rate. When rates have gone down enough that it's worth refinancing Michelle has taken the initiative to contact me. Michelle's team are all like Michelle...efficient and easy to deal with. Based on numerous years and transactions, I highly recommend Michelle and her team. read more