My experience with this dentist was horrendous!
A little bit of history... I had the same dentist for about 8 years or so, but my dentist was in Sorrento Valley which is where I used to work. It's a bit of a drive and recently that dentist sold the practice to another dentist so I saw an opportunity for change. I loved that dentist, but I thought it would be convenient for me to see a dentist in OB or Pt. Loma...
A guy at my gym had a shirt on with this Dentist's name so I thought I'd ask him what he thought. He had great things to say about her so I scheduled my first appt.
Okay, first thing I notice is that they have a pay first policy. If you don't know what that means and have dental insurance, it means that if the service is $400 and "will be" reimbursed by your insurance, you pay $400 and then are reimbursed at a later date by your insurance company. This was a red flag but I was promised that in her many years of experience, she (the receptionist) had never seen a problem with reimbursement and that the payment would come before the cycle of my next bill.
I agree and continue to wait in the office, patiently. The receptionist proceeds to try and contact my dentist. I had told her that I had full x-rays at my last visit and I just needed and was covered for a cleaning/ checkup but she insisted on contacting my previous dentist. She didn't trust me, the patient and also didn't provide the service that I had asked for which was just a cleaning/ checkup.
She finally got my dentist on the phone and argued with them and made them fax over my previous work schedule. She also requested the x-rays that I had gotten just like I told her. I asked her what she would have done had she made me get full x-rays and I wasn't covered because I would have paid up front and she said she would have paid me but another red flag...
As I waited even longer, she proceeded to belittle my dentist and said that it was no wonder that I was afraid of paying/reimbursement. I had told her that my dentist had to fight with Delta Dental about getting some services paid for before (another reason to fear pre-payment)
I finally get into the chair and get a cleaning and the normal inspection. I will say that Dr. Yamada did a thorough cleaning and the her manor was pleasant.
After I was done they asked if I was sure that I didn't want to get a full checkup, that it would only cost me an extra $$ I told them that at this point I didn't have time (1.5 hrs) They force a "full checkup" appt on me and I left that day feeling like I was buying a car.
So, a month later, I hadn't received a check for that appointment. I receive a call from the receptionist that Delta Dental sent the check to them. Not only that, they didn't reimburse the proper amount it seems as they charged me $118 for the cleaning and they got $87.30 So what does the dentist do? They gave me a credit towards the next appt that I didn't want.
Could this get any worse?
I called and left them a message and told them that I didn't want to be their patient any more and wanted to cancel my appt and withdraw affiliation with them.
AFTER I left them the message about not wanting to be a patient of theirs, I got a message from them saying that my next appointment was only costing me $2.70 because of the "credit" that I had in my account.
They finally started email dialogue, acknowledging that I was leaving them. I asked for them to send me a check in the mail for the amount and she said that accounting would not do that. I had to give them my credit card number over the phone or email or drive there so they could reimburse me or the other option was to wait 4 to 6 weeks for the insurance company.
I have to add to all of this that it is IMPOSSIBLE to get a hold of these people by phone and a lot of the time, their voicemail doesn't take messages. I had to change an appt using their online service.
This experience was TERRIBLE. I would never in my life recommend this place to anyone. read more