For one thing, I have to say I don't feel right posting a review on this page about Dr. Birgit K…read moreToome, as she DOES NOT work at this location listed. She does own it, but does not treat or see patients at this Marlton location at all. This location is run by a few of her Physician Assistant's (PA-C) and nurses. With that said, my review is NOT based on her, as I am a patient at this location and have NEVER seen or met her!
I have been going to this practice for almost 2 years now & have been seen by Physician Assistant (PA-C), Christine Priest. I have been extremely happy with Christine! She is very kind, takes time to listen & really goes out of her way to help the situation, and better understand & answer any questions or concerns you have! I have also received treatments from Aesthetician Kristen Otto, who is super nice!! I highly recommend if you want something cosmetic done, go see her! I only wish I could give this office a much better review/rating based on them, because I LOVE Christine & Kristen, yet the rest of the office really needs work!
I can't express how many problems I have had with them not putting in the correct information needed to get my scripts (that Christine writes for me)to get authorized for approval by my Insurance company & my Pharmacy (if they even send them at all.) Granted I know all medical offices have to deal with this for every patient & every script and I can only imagine how stressful that can be and how long it takes. This is the kind of thing they should normally be doing without us ever having to know there is an issue & most certainly not have the patient themselves involved every step of the way, it's their job, right? In most cases several people in this office get involved in the authorization process, yet the main one in charge is "Denise." If you have an issue like this, I recommend calling & ask to directly talk to her ("Denise") ONLY, otherwise they will bounce the message back and forth and not get back to you. Because of this; I have had to make special trips to get samples of scripts needed, gone to different pharmacies to check prices, and I have had to pay $100's of dollars for scripts, that (I just now have come to find out) would have been approved/covered by my insurance company if this office would have sent additional information to them that had been requested. So this office has truly cost me $100's of dollars. Not cool! Also beware of office person "Pam", as she can be a bit rude (over the phone) and is known for messing up on scheduling appointments. Also be aware at times they do not answer their phone and just let it ring till you hang up (they have no answering machine!) It's getting to the point where more likely I will be forced to leave the practice, because of all their negligence, yet I will be sad to leave Christine, as I always really liked her!