I wish I could review the providers separately. I loved working with Erin on microneedling services and was looking forward to booking sessions after a baby break. However, after the experience outlined below, I will not be returning to Nova.
This week I had a deeply upsetting experience with Dr. M. I have suffered hormonal acne for several years now. With pregnancy and breastfeeding my symptoms subsided for 2 amazing years. I reached back out to Nova with returned symptoms. I expressed that I was not in a good place about it and that I was feeling hopeless and needed help. I expressed on the phone and via chat that there were specific treatments I wanted to discuss. Medicines that would help internally. I asked to confirm that we could discuss these things at the appointment.
I arrived to the appointment and was taken back quickly. I updated information with the technician. Dr. M came in. Within seconds he was shooting off medications and a piece of paper (e script) was handed to me with a single word on it. He didn't ask me about my concerns or habits of care. I barely got out that I already use a product he suggested in the past. I expressed that I didn't want topicals that they made my skin red and irritated. The treatments he prescribed were decided before he even looked at me. He didn't listen, he didn't fully explain the lotions he was prescribing (antibiotic topicals I later researched myself). He told me that he and his wife have acne in a way that felt so dismissive of my current state and condition. At some point I turned to look at the tech for something and turned back to see Dr. M's white jacket tail as he left the office. Not a good bye, not a moment of concern was shown to me. I left the office and cried in my car.
I don't want anyone else to experience this. Acne can be awful and psychologically traumatic. If you are affected by something like this I strongly suggest you look elsewhere for *care*. read more