I went to "Dr Toome" 15 years ago, and (unless she has changed since then) she represents the worst of what the dermatology field has to offer. Arrogant. Impatient. Dogmatic. (She had misdiagnosed my condition, and prescribed expensive, ineffectual cream ) Avoid. read more

I agree with Susan all the way. Dr. Toome is definitely a money hungry b*tch! She's always in a rush and never talks to you directly. She has her little minions that follow her to take notes and do all the work. Anyways, she overloads you with products and makes you buy HER products. Her facewash, lotion, etc... I'm sure they work well, but I dont think she should limit the selection to just her products. Then she tells you that you need to get microderm abrasions and glycolic peels, which btw was sooo expensive! Not even worth it. Lastly, I had a scar on my back that keloided when it healed... i told her that I wanted to have that flattened out or something. She killed it with a cortisone shot and now it looks even worse! Now I have a major indent in the middle of my back. Looks like I got shot! Darn her! Don't waste your time on this botox-ed fake! read more

Awful experience. I saw Dr. Priest (another Dr in the practice) She barely looked at my skin. The Dr. her assistant and an arithmetician were all in the room, talking with backs turned to me. Dictating scripts to be written and suggested products. I think the Dr was in the room for a total of 5 minutes. I came in because I noticed my acne had changed. She didn't ask me any questions about a change in routine, or makeup. Nothing. It was as if I wasn't even in the room. Just a basic acne patient being prescribed the same stuff she always gives. I am waiting for a call back from the office. I refuse to pay another co pay and refuse to see the same doctor. If they will waive the co pay, I will see another doctor. Otherwise I refuse to go back. Overall horrible experience EDIT: Dr. Priest called me back personally. Although I really didn't get an apology, she did take time to go over everything with me. I will most likely begin my medications and go back in 6-8 weeks only because I desperately want my acne to clear up read more

​ Where do I start? ****Don't give these people a dime. The way they operate themselves and their complete lack of respect, professionalism and human decency is paramount in every interaction. **** Every single time you interact with the women who work in this office- it's a headache and an unprofessional nightmare. I don't know how they stay in business. I've asked around town and they're known for their rude office staff and unprofessional "supervisors" and front desk girls. First I was billed wrong for lab work. After two months of me and my insurance trying to get their office to just do their job and just re bill the lab work appropriately (they never listed a diagnosis at all) so I dont have to pay $1300 for lab work- it's been 2.5 months and it's still not done. Next, after 2 months I was billed as a new patient. I called and asked why I wasn't told I was being billed as a new patient. This isn't a normal doctors office where you go in annually. It's a dermatologist. My address and insurance has never changed. I was billed $200 as a new patient and I kept saying "but you never told me on that visit that I was being billed as a new patient." (I would have changed offices!!! I never would have paid for this kind of service - I kept going because I didn't feel like paying to switch doctors!) The "manager" Liz was actually screaming at me on the phone "we get to bill you however we want and you have to pay it- what don't you understand!?" I was in awe. I was just like "this is so unprofessional and wrong on so many levels." When I asked for her supervisor she said that she "was the supervisor", I asked to speak whoever was in charge she said "I am the one in charge", so I said please give me to whoever pays your paycheck and she said "no-what don't you understand". I felt so powerless and she was basically saying we get to do whatever we want and you have to pay or it will go to collections. I will never come back to this place for the sole reason of how they operate themselves- it is just so wrong. ****Don't give these people a dime. The way they operate themselves and their complete lack of respect, professionalism and human decency is paramount in every interaction. **** read more

This review is long overdue. I cant stop thinking how she treated me and my son when I took my son to her to have moles looked at on his back. She came in a rush and never even touched his back - just started yelling benign benign like I was wasting her time!!! Which I was happy to hear - but how unprofessional! Then she left and slammed the door! No bed side manner! Do not go to her. read more

I have been here twice now & each time I've waited an hour in the waiting room just to get 2 question and she walks out. She doesn't even ask me any questions! Just a quick look and leave. Ridiculous and looking for another practice. read more

Very poor service. Trying to get medical records for 2 months, she is holding up life insurance paperwork. Left this practice due to poor service. One star is too many. read more

I have been a patient at Dr Toome's Appearance Dermatology in Marlton for several years on recommendation of my GP. My first visit was a fiasco. I specifically scheduled a full-body review. After waiting well over two hours in the waiting and exam room combined, I was told they only had me scheduled for a scalp visit. I asked how they could get this wrong given I was a new patient, and had been told I had to come on a day and time that was reserved for the longer exams? I was seen for 5 minutes, given a dandruff shampoo, and told to reschedule. The next visit still had me wait two hours to see a doctor, and they didn't even look at by back or waistline, just what could be seen through the front of the open gown, one mole. Total exam, 5 minutes. Was told to come back in a year. This office is set up to push cosmetic products. Medical care is shoddy and treated as a chore. Waits are horrible. The staff is rude. They had my name misfiled for two years. Good reviews here have to be paid-for, as all the patients in the waiting rooms ever do is compare wait times. I have switched to a local practice where I went for a second opinion when I was told by Toome (the first time in ~8 visits I actually saw her, not an NP) that I needed scalp precancers removed. The other practice actually pulled down my waistband, pulled up my underpant-legs, and looked at my back where they found two pre-melanomas the other office hadn't just missed, but didn't even look for! I am sure they must have great cosmetics, but if you want medical care seek elsewhere. read more

I generally do not write reviews for medical providers, but in this instance I feel as though it needs to be put out there. My previous dermatologist, whom I loved, left the business I guess and all of her patients records went to Dr. Toome's office. I figured since they already have everything on me I might as well try it out. Now keep in mind, I am very skeptical of derms because I've had bad ones in the past. You know the kind that barely look at you let alone partake in a conversation with you. If I don't feel like I'm getting the proper care that I deserve I will take it somewhere else. Family members have had skin cancer so I don't mess around. Anyway, when I called to make my first appointment the staff person on the line was very friendly and helpful, and I got an appointment on the calendar right away. It was scheduled for the a.m. so I didn't wait that long after filling out 5 or 6 medical forms for them, and once I was in the room I really only waited perhaps another 10 minutes, so I was actually impressed in that regard. Dr. Toome came in, asked why I was there (annual checkup) and started my skin cancer screening which took her all of 10 seconds. She was rushing through it and I didn't feel it was a sufficient screening. She didn't even look at my head. Hello! I have hair that could be covering something suspicious up!! She asked me about a couple of spots that had already been biopsied before by my other derm, but if she had taken the time to LOOK at my file she would have seen what they did and what the results were instead of relying on the patient's memory. How are you going to take someone else's patients and never look at their history?! So by then I could tell she was ready to leave so I quickly asked her about my face. I have some adult acne going on that I want to take care of. I'm not sure how she could examine my skin from 3 feet away, but she quickly rattled off some prescriptions and products to her staff person in the room who was writing stuff down, told me to come back in 6 weeks and left the room. After that an aesthetician came in to explain what I was to take and how often and when, and even offered to set up a facial peel in 3 weeks (I declined). I thought it was really nice of her to detail everything for me, but then after reading the reviews of others on here and other websites, I realized that this is their practice's routine, to get people in and out quickly without sufficient time for proper care, and then give them multiple expensive prescriptions and directions to use their products that you can only buy in their office! It is a complete racket! It's been over a week since my visit and starting the regimen she put me on and I have yet to see any difference in my skin. One would think that antibiotics, 2 topical prescriptions, professional grade face wash and moisturizer would produce results a little quicker than your average OTC acne products, but I guess not. I will be going to my follow-up examination, but if my skin does not improve it will be my last visit to Appearance Dermatology. read more

I agree with Ann, Toome is one greedy doc! She's spends literally seconds with her patients. Always recs her products. I told her I've already tried peels and microdermabrasion and she went on about how it would work. Sounds like she gives everyone the same song and dance. Then she tried to get me to book laser. read more

This has got to be the worst doctor office I have ever been to service is terrible. Always have to drive there to ask si.ple question because they will never call you back. read more

I absolutely love Dr. Toome! She is always so nice, the staff is wonderful and I never have a long wait. Before I went to Dr. Toome I had never experienced a skin check so thorough!! She gets straight to the point with things but also very helpful when you're asking questions. She's removed 3 of my moles and they healed very nice. The nurses are very sweet and the front desk staff is very welcoming!! read more

Shady office did not bill my insurance, claims to have sent me plenty of payment notices then sent my bill to the collectors. When I found out and tried to resolve the issue they were not apologetic. Tried nothing to retract my bill from the collectors. I was forced to pay the bill to avoid it from being reported on my credit. definitely money hungry office. Do not go there. read more

AVOID AT ALL COSTS!!!!!!! DO NOT GO HERE! I first tried her Marlton office since it was close to home and a friend recommended it. It went fine..only waited 15 min or so. Since I work in Vineland i went for my 2 week check up at that office. I had an appointment at 1 PM so I took a half day off work to go. I arrived at 1255, signed in and paid my copay. I waited for 30 minutes and then asked the front desk how much longer it would be and the girl said "she honestly has no idea but one person is in front of me." I waited another 30 minutes.1 hour total and i then went to ask for my refund on my copay, no apology and I left. No one from the office apologized or tried to reschedule or called me the next day to say anything at all. Fast forward 1 year later. Since I didnt have any problem at the Marlton office i figured it would be okay to go back to that one. Made appt on zoodoc website super easy. Then i got an email saying my appt was canceled. I called office and a rude woman said they dont use zoodoc for anything so they just canceled the appt i made instead of rescheduling or calling me to inform me. I said then why is your office on there and why did I get a confirmation email saying my appt was confirmed, she said they are working on getting off the site. Whatever..scheduled new appt for 1 pm for a simple quick annual skin cancer screening. Arrived at 1250, paid and waited. I waited 30 min..asked guy when id be seen and he didnt know or apologize for any delay. I waited 10 more min...mind you there were 10 other patients in the waiting room at least!!!! So after waiting 40 minutes i again got refund and left. So since both marlton and vineland offices have 45 to hour plus wait times, that shows me the doctor doesnt know how to run an office efficiently. Its not all about money and fitting in 20 patients all at 1:00..ridiculous. i called dr. Harkaway in delran and made appt there..went and was seen after waiting 5 minutes. Do NOT GO to DR TOOME..they do not respect your time..yet they will charge for a no show or late cancellation!!!! Unbelievable..and no apologies given at all! Rude office staff. read more

I've been a customer for about two years and its because my insurance dictates where I go. The wait can be very long at times. On a few occasions I also had issues with the rudeness of the staff. Sometimes people are overworked and underpaid and maybe that has something to do with it. I prefer to see the nurse practitioners over the doctor. They are just as capable and more pleasant. read more

For one thing, I have to say I don't feel right posting a review on this page about Dr. Birgit K Toome, as she DOES NOT work at this location listed. She does own it, but does not treat or see patients at this Marlton location at all. This location is run by a few of her Physician Assistant's (PA-C) and nurses. With that said, my review is NOT based on her, as I am a patient at this location and have NEVER seen or met her! I have been going to this practice for almost 2 years now & have been seen by Physician Assistant (PA-C), Christine Priest. I have been extremely happy with Christine! She is very kind, takes time to listen & really goes out of her way to help the situation, and better understand & answer any questions or concerns you have! I have also received treatments from Aesthetician Kristen Otto, who is super nice!! I highly recommend if you want something cosmetic done, go see her! I only wish I could give this office a much better review/rating based on them, because I LOVE Christine & Kristen, yet the rest of the office really needs work! I can't express how many problems I have had with them not putting in the correct information needed to get my scripts (that Christine writes for me)to get authorized for approval by my Insurance company & my Pharmacy (if they even send them at all.) Granted I know all medical offices have to deal with this for every patient & every script and I can only imagine how stressful that can be and how long it takes. This is the kind of thing they should normally be doing without us ever having to know there is an issue & most certainly not have the patient themselves involved every step of the way, it's their job, right? In most cases several people in this office get involved in the authorization process, yet the main one in charge is "Denise." If you have an issue like this, I recommend calling & ask to directly talk to her ("Denise") ONLY, otherwise they will bounce the message back and forth and not get back to you. Because of this; I have had to make special trips to get samples of scripts needed, gone to different pharmacies to check prices, and I have had to pay $100's of dollars for scripts, that (I just now have come to find out) would have been approved/covered by my insurance company if this office would have sent additional information to them that had been requested. So this office has truly cost me $100's of dollars. Not cool! Also beware of office person "Pam", as she can be a bit rude (over the phone) and is known for messing up on scheduling appointments. Also be aware at times they do not answer their phone and just let it ring till you hang up (they have no answering machine!) It's getting to the point where more likely I will be forced to leave the practice, because of all their negligence, yet I will be sad to leave Christine, as I always really liked her! read more

Dr. Toome is the owner of the practice, I personally have never been treated by her. Recently this office has had lots of changes & seems to be having some issues! As in; their computer system, procedure machines, and staff. Hopefully they get their act together soon! I highly recommend when you have problems with this practice immediately ask to talk to Barbra!! She is the only nice person in office who gets the job done right!! I also recommend Aesthetician Kristen, who is GREAT!! Rest of the office & Physician Assistants need work! read more

I've gone to a different practice of Dr. Toome's, but feel that this goes with everyone else's review in general. The wait was absolutely horrendous as it was so long. Next, I sat in the actual check up room for another 45 minutes before Dr. Toome rushed in, asked me two questions that had nothing to do with why I was there, gave me some generic medicine, and didn't bother making me feel even remotely comfortable. She came in with two other people, and I felt invisible at my own check up. I will never come back to her practice in any location. She and her office are not professional and she has no bedside manner in the least! read more

What an awful Dr . I've been to a few dermatologists in my time but, have never seen a Dr like this one. Arguing with me over a referral I was told by my insurance I needed. Dr said I didn't because it wasn't written on my insurance card . Insisting I need to come back every 2 weeks to have a wart treated ( can u say compound W). The few minor problems I wen t for " weren't covered. But we take credit cards. Sign here" Kept shoving papers in my face to sign so I could pay by credit card. So money hungry - sells real estate on the side .What the hell is that about. Condescending, arrogant, talks over you and dressed like she is going to the bar at a beach. Keep looking if u need a dermatologist. One star only because u have to give something to get review posted. read more

I am sitting in this office as we speak. It is now 441 pm with my appt being at 4 pm. If i could rate this place no stars I would. I have been waiting for a full hour and still havent even gone back to the nurse. This place is despicable and if you are on a tight schedule I do not suggest coming here. I have twin boys at home and have a babysitter with them for extra time because of the wait on this appoitment. I am going to the BBB about this because this is a crappy place I have never in my life seen something like this. If you make an appointment here plan for two hours out because thats how long the wait time is. Also this wait time is not worth it being that Dr. Toome only comes in for a total of 10 seconds if you are lucky to even get that amount of time. read more

No stars, if it will let me. NON TREATMENT OF RASH Dr. Toome is about equal to the scum that are stealing the medicare, medicade money. She came into the waiting room, yanked at my hand, looked at a fingernail that I had hit with a hammer, never asked me, and wanted to leave without even looking at the rash on my arm or chest. The assistant came back and said good news, you will be cured in a week. The POOR EXCUSE FOR A DOCTOR gave me steroids for a nail fungis. Came back in two weeks and not cured. She sent me for blood work. Two weeks later at appointment, she said they did not know what I had. What a waste of space. She probably got $800.00 from my insurance company, myself, billed for my blood work, and did not do a thing except take money for something she ASSumed. Would not take my dog to her. read more

I have been a patient for several years and I am not happy. I've always bought gift certificate s as gifts. One was misplaced and found two months after it expired. The office manager would not honor it because after all that's what expiration dates are for right? I thought it was extremely poor customer service for a long-term patient who has spent alot of money in that office over the years. Lack of training, no discretion or just bad policy; I don't know. Needless to say I won't be buying anymore and I am looking for a new office. No patients no employment and from the looks of the other reviews many people are not happy. Besides the Waiting room is below par. The chairs were so filthy I didn't want to sit. The material was so dirty and stained. Couldn't find one clean chair and it's a Drs office. Gross. Get new or have them professionally cleaned! read more

I have visited numerous doctors but Dr. Toome and her practice has to be one of the worst by far. I made an appointment to take my 83 year old mother with Alheizmers to see her for the third time which is bad enough. When we arrived for the third visit we had to wait for two and a half hours. We arrived on time for a 1:00pm appointment and was seen at 3:30. When I asked why someone had not called, they simply replied, "we don't do that." Secondly, Dr. Toome does not have a policy to address elderly patients. When she saw my mother, she immediately stated that she may have skin cancer and needed to take a biopsy. She has no bed side manner. After two weeks they never called with the results of the biopsy and stated that the results were held hostage and that my mother could only have the results if she returned to the office. Another way to abuse the insurance and my mother. She even refused to mail the results. It didn't matter if my mother was ill and coming down with the flu. Dr. Toome is all about money and barely spend 5 seconds with her patients. Please don'tt bother. read more

I had a 12:30pm appointment on a Thursday. The reception staff is certainly friendly and the reception room is nice, with an HDTV and a complimentary Keurig machine. However, it hardly makes up for the 1 hour and 10 minute wait I had to suffer through (on my lunch break) only to be ushered into an examination room and wait another 20 minutes! Dr. Toome came rushing in at 2:05 while chewing gum, barely let me get a word in, briefly looked at my psoriasis, had her assistant write up 2 scripts, and tried to schedule me for laser treatments twice a week for several months. I furiously told her that my time is valuable and wouldn't come back to this office for the treatments. She explained that it was a bad time of day there with so many treatments going on and that I could schedule in one of their other 2 locations. No thanks! If your time is valuable, too, then I'd suggest going elsewhere. read more

Dr Toome gave a very cursory skin check exam and when asked about black heads and other skin care issues immediately brought in an esthitician to sell a skin care product line. Also asked her about removal of a.couple of blackheads, and told not her job. Very rushed and abrupt visit. told to come back in 6 months. Not happening read more

I disagree with Ann V. My experience with Dr. Toome and her staff was great. I found Dr. Toome to be very thorough with her examination. There is a history of skin cancer in my family and she took the time to answer all my concerns and questions. Her staff was also very helpful in scheduling my appointment due to my busy schedule. She or her staff did not "push" any products on me they just recommended products based on my skin concerns. read more

I recently went to Dr. Hess for MOHS surgery. Understandably I was very nervous. I found the office staff to be very professional and helpful. Dr. Hess was very patient with me and answered all my questions. He took his time explaining the procedure to me step by step. I definitely recommend Appearance Dermatology. read more

I cannot comment on the quality of Dr. Toome as a physician. I arrived at 12:08 for my 12:15 appointment. The person for whom I held the door also indicated on the sign in sheet that she was there for a 12:15 appointment. I was called to the desk to give my insurance card and ID at 12:25. I asked how long the wait would be because one person in the room had apparently been waiting almost an hour. The nurse / receptionist told me it would be 45 minutes. I let her know I could not wait and left. She looked surprised. I find it tremendously disrespectful of my time to expect me to wait an hour for an appointment. There was a woman waiting who said she once waited 2 hours. There are many fine dermatologists in the area. I selected Dr. Toome because she is close to my office. I will use another doctor who has some respect for patients' time. read more

DON'T WASTE YOUR TIME OR MONEY! This place is an absolute disaster. They saw my son for all of about 2 mins for his acne and prescribed a medicine which the pharmacy told me would cost $250.00 WITH my insurance. My son called and requested a return call to ascertain if there was anything else which could be prescribed which we could actually afford. We waited...and waited...and waited for a return call, to no avail. The call we DID get from them in the interim was a reminder that he needed to schedule a follow up appointment! For what? To collect another copay and be able to bill the insurance co. again?! He gave up waiting and called again and was told HE had to call back w the phone number for CVS pharmacy (a number which they should have at their fingertips as a professional medical office). I, too, had this experience previously with Appearance- i.e., not being able to get scrips filled because of prior authorization being necessary and then having to call repeatedly to Appearance requesting they call CVS, calling back to CVS to see if Appearance ever called, and being told repeatedly NO, they never called us (and since we know the people at CVS we know where the blame lies). And let's not forget when you walk up to their building at night, half of the time they have NO LIGHTS on whatsoever outside of their building and it's pitch black (Is the staff forgetting to turn the outside lights on?? It wouldn't surprise me w this bunch). How completely unprofessional. We are done w this place for good now. The only reason my son tried this joke of a practice again was because their hours fit his schedule and he was returning to college. That's no help if you can't get proper care or prescriptions. Big waste of my co-pay and my son's time and he's back to college now w no medicine. From the other posts on here I see most have had the same terrible experience. Oh, and when you try the fax number listed on their website, that doesn't work either!! read more

You WILL be overcharged and treated rudely. You will have to wait many hours to see the doctor. She will not call patients if you request to speak with her. Never thought I would have a horrible experience going to a doctor's office. Now I have. read more

I am loathe to write a review of a medical provider in this manner, but I must speak up if only to counter the previous reviews. I had a appt with Dr. Toome ~ 10 days ago to deal with a stubborn and recurrent case of adult acne - rosacea. Dr. Toome was completely professional, no-nonsense and straight to the point. Also, the protocol that she put me on has dramatically improved my skin. I cannot understate the improvement in only 7 days. Her office was efficient and most importantly it was a COMPLETE program. So often docs prescribe an antibiotic and that's the end of it. Dr. Toome prescribed an antibiotic and 2 topicals, PLUS her aesthetician spent time with me showing me PRECISELY how much of the topical to apply (and how), areas to avoid to prevent flaking, etc., and she also assisted me with her suggestion for the proper cleanser, moisturizer and even set up an appt for a peel @ the 3 week mark. I couldn't be more pleased!!! read more

I was sent to Dr. Toome by a friend. It was a horrible experience. Rude staff, rushed staff, and I was seen by a PA the second visit but didn't know she was not a physician until she had injected me with a local anesthetic and saw her lab coat which said she was a PA. Long waits in the overcrowded waiting room and she had the nerve to send me a certified letter saying she was not responsible for the outcome of my precancerous growth after the biopsy the PA did was sent to me. She wrote it like I was too cheap to get it treated.I asked to speak with her but she never returned my calls. I opted not to have them treat it because they were awful and I wanted her to know that. I went to Dr. Baker in Gibbsboro NJ And he was phenomenal! He was thorough in his exam, took pictures of all of my suspicious spots to record, and spent an hour with me!!! He is way more qualified than Brigit Toome. If you need a dermatologist call him instead!!! read more

They have a Physician's Assistant treating patients without notifying them she was not a Physician. I did not realize Ms. Priestly was not a MD until she was injecting my arm with Lidocaine. Also the male receptionist is extremely rude and ignorant to patients- when I informed him he still had my insurance card ( after about 15 minutes) he replied " Well obviously". Second visit he tried to charge me for a visit ( asked for co-pay) when it was a follow-up and then when I said it was a follow-up he told me I was not allowed to talk to Priestly about anything other than the pathology report. I asked "What about the biopsy wound?" He replied "Well that's it. ANything else and you pay the co-pay" Then I receive a certified letter from Dr. Toome informing me that I was not seeking treatment due to not wanting to pay my co-pay. Actually I am getting treated - by a dermatologist without a nasty, ignorant staff. I told Miss Priestly that day I was not returning due to the extreme rudeness of the male staff member. Unbelievable! read more