Neil L Filadelfia my customer sorry about our miss understanding
Hello Neil L, Filadelfia, USA
My name is Michelangelo the owner of bran Michelangelo Leather, am writing you Regarding your Negative comments on Google and triop adviser and Yelp I dont know where else you left negative message after leaving us very happy about your beautiful highest quality leather purchase,
Am so sorry for our miss understanding even after we talked and you and your GF been very happy finished shopping from me and my brother you didn't show any complaining
I wish I knew your not happy you could bring back and get fully refund all your money ?
I really saw you left us very happy with tow jackets you purchased from us you did shake our hands too,
first we calculate wrong sorry if we told you after discount is 690, but in front of you I took the calcolate and dabble checked i did the mines 40% of 1,100 euro it came to 660 euro and than we accepted
few design we cant do more than 40% discount for your lady's coat because it cost us so much too much work for that luxuary leather you knew that too that's why you came back after tow times checking all over in Florence ,
its exclusively we have it not easy any body copy what you bought from us , but if you remember we discounted even extra from your jacket it means it came to extra 12,5 vat more discount ,
still if your not happy why you didn't tell us you left us with big smiles you also did shake our hands ?
I wish I knew your not happy I would really do everything to see you guys leaving us very happy am so sorry for our miss understanding,
if you write me your email and your bank account number I will send you the 60 euro as soon as I have your bank information , I also gave you tow business card with g mail address that in case any question you have I told you please write me ,
its not fair you wrote all these negative comments I feel really terrible that I see your not happy now ?
I'm in business over 30 years my gol is to see my customers very happy always and to see my purchase last many many years full Italian leather !!Am looking forward to see your bank account to refund you extra 12,5 Vat tax refund which is 60 euro I will send you to your account ,
still I tell you am very sorry for our miss understanding , I just i wish you could talk to me before you write on trip adviser and google and yelp all these negative comment which you shopped from us and you and ur GF left us very happy with smile ,
I just dont understand why you didn't write me you had my g mail address i also mentioned for any question you can write me please ? because I really care about my reputation,
am looking forward to see your bank account this way I fix everything ,, its tow hours I tried to find out how to answer you on yelp ,
please you put this message on your trip adviser next to your negative comment too also on Google , its not easy for me to answer you I'm not that good with internet I also didn't want to ask people to help me , if your still in Firenze and you dont feel happy it would be nice if you bring your tow jackets and get your money back without any problems I love to help you guys please let me know if your not happy with my leather jackets ?
or you just the way I wrote you before send me your bank information I will send extra VAT TAX back to you for 60,00 euro only for one jacket because the other jacket was done every thing right ? please write me on my g mail address you have it on my card ?
Thanks
michelangeloleather@gmail.com
Kind Regards
Happy Holidays ,
michelangelo
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