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Michaels

3.1 (17 reviews)
Open 10:00 am - 7:00 pm
Updated a few days ago

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Long ridiculous lines of customers awaiting to checkout items.
Corey S.

Oh, my God! This store was an absolute mess to shop in! Customers (many of which wearing absolutely no face masks or practicing social-distancing) were running amuck, frustrated over never finding an employee to help them locate items within the highly disorganized store is what you should expect if ever you desire to try patronizing this so-called business. I grew so frustrated over trying to locate items by myself throughout the store that I demanded to speak to a manager (who, at first, tried to simply point me in the direction of various items until I had to force her to SHOW me where to find them). The manager, short with a blonde and gray bob haircut, finally apologized for being "short-staffed" before she had to retrieve a device that helped even her locate the simplest items that I was looking for (ballpoint pens, gold and silver safety pins - which they were out of - etc.) Even checking out was an utter disappointment! Just look at my attached photos of the long lines of customers waiting for a register and I rest my case.

Halloween things
Holly K.

I like this Michael's! Michael's is not exactly a store I have super high expectations for, to me they are always the same. I gotta say, I feel like I always have a hard time finding stuff, like I just don't always understand how they organize the store. I would suggest downloading the mobile app because they always have some type of coupon on there. They also generally print out a coupon at check-out for your next visit. Basically I wouldn't pay full price there or at least not go in without one coupon. The employees are always friendly enough. Often times they could use more people at the register since the lines tend to get long. They move through it as quick as they can.

The coupon I should have been able to use. The cashier lied and said yes she never apologized once we realized the coupon didn't work
Make Me O.

I usually am a huge fan of Michaels as I have to shop at a craft store every week for my business. Today in particular I went into purchase tshirts for my business but before ringing the shirts up I asked the cashier were the shirt acceptable using the $20 off if you spent $75 coupon I received in my email.... she said yes and ring up my shirts in the end she tried to be slick and used the 20% off coupon without telling me she called another worker over to access my coupon and that worker told me I will get my $20 later which makes no sense. I ended up paying for the entire total BUT WHATS MOST DISAPPOINTING IS THAT NEITHER CASHIER OR MANAGER RESPONDED WITH AN APOLOGY FOR FIVING ME WRONG INFORMATION, waiting my time and having me spend $26 MORE DOLLARS THAN I WAS PLANNING. I am so disappointed may never shop there cause I'm all about customer service and that completely sucked. Also I wasn't even sure if the cashier was going to say Have a nice day I was half way out the door before she opened her mouth.

Happy Fall!

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5 months ago

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Review Highlights - Michaels

They also offer coupons online and being able to scan your phone is great in case you don't print them!

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Michaels - artsandcrafts - Updated July 2026

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