My wife and I visited Michael's multiple times during the 2025 holidays, and one day we were there three times trying g to sort out some picture framing. Dyanna at the framing desk could not have been more helpful! Overall, we found the staff helpful, selection good, and prices competitive. We are regular customers at this store and we will keep coming back! read more

I am in this Michaels nearly every week, and since Thanksgiving, multiple times a week. I find the shelves fully stocked, well organized, and clean. The staff is helpful, even when the store is crowded a everyone seems to have a question. Special shout out to the framing staff, who went above and beyond to help my husband and I complete a couple of framing projects by cutting mats and a print, even though they were dealing with all the Christmas madness. There are several other Michaels near my home, but this is by far the best one. read more

[1100] 5/2020 Plenty of parking at this location. There are so many arts and crafts items at Michaels. I was in DE so I wanted to check Michaels out since I love crafting. This store is large so my selection of items was also large. I found plenty of circuit crafting items at a great price. Also picked up some canvas bags so I can apply decals. I will definitely be back. read more

Michaels - Arts & Crafts Near Me - Wilmington, Delaware

We did our framing at Michael's what a terrible job and they treat you like you're dirt take it or leave it they said We spent eight months, Crosstitch, and they had wrinkles all through the fabric Ask for a credit with the amount we paid $237.60 they told us they did the best that they could THEY DO NOT STAND BEHIND THERE WORK Don't go there go some other place for framing AM Staub read more

Michaels isn't close to my home so when I'm in the immediate area I try to stop in and check out the knew suppliers for the jewelry making section, yarn and then I peruse the clearance sections. I must say I've always managed to find something to buy and very rarely do I leave empty handed! Here's a nonus tidbit of information...They accept competitor's coupons!!!! So of the drawbacks to shopping here though, the aisle are relatively small and they store true to display and carry so much stuff which can be exciting at times but it can also be a trun off. Too much stuff makes the store look junky! They need a bigger space. The staff isn't always welcoming and almost invisible when you need assistance. The lines are often long and the pricing is slightly higher than their local competitor. read more

Michaels - Arts & Crafts Near Me - Wilmington, Delaware

i just had the kind of customer service at Michael's you seldom see anywhere any more. My thanks to Dan who was knowledgeable, informative and creative in coming up with a solution when my Plan A was not feasible. He spent time with me and was enthusiastic and cheerful through out. i left feeling a sense of I can do this even though I don't normally do crafts. This is so the way it should be. Kudos to Dan. read more

I actively seek out other craft stores. The employees aren't friendly, they seem to be annoyed all of the time and the wait is always long.

This place has everything an artist or any hobbyist might need. The problem is finding it. Things are hard to find and the staff could be more helpful. read more

We were dragged in here by our uber-artistic 7 year old and while there we got 4 pairs of fabric scissors (for $5 - SWEET), some fabric, embroidery thread, trimmings and a make-yyour-own "American Girl" style doll dress. We though we were done when the "demo lady" (sweet as could be) who was cleaning up a beading workshop announced that they had free "make your own" head bands. So we made some. Free. Time killer - and fun for the kiddos. You can also rent the party roon ($50) to have a crafts party for up to 15 kids. We'll think about this. Just walking in here makes me feel so very "soccer mom". read more

I went there to get a picture frame. They told me it has to be custom. They said they have 70% off. Cool! Then I was told the sale price. $150 for a $25 picture, wow! Then I thought if that's 70% off, then the normal price is $500. What kind of scam is that. Just terrible service. read more

This is our "go to" crafts store mainly due to its location. They always seem to have what we need and the service is good. It's a popular place - they never seem to be lacking for customers! read more

Michael's is just ok. Its got all of the basic craft stuff covered. Kids school project supplies, yarn, paint, paper crafts, and cake decorating supplies are all there. The store is organized, but it's hard to find help when you need it. My biggest complaint is in the paper/scrapbook section they are always changing what they carry - I went in looking for some Martha Stewart supplies and they dont have her stuff anymore. The stamp department is much smaller, and some of the jewelry has been swapped out for other brands. If you find something that you like you'd better stock up because it will likely be discontinued in a month. read more

The only type of running I like to do, is a craft run. It's a one stop shop for all my crafting needs. My entire apartment is brought to you by Michaels DIY crafts. They have everything you need from painting supplies, wood and wood stain, scrap booking, jewelry making and holiday crafts. I'm never disappointed when I come here. They also have coupons online so while you're in line you can hit up their website and always find a coupon. This plates treats their customers right. read more

I placed an online order for 3 things and it took over 2 hours this is ridiculous and I am never going back there

On there website it advertised that if you place a store pick up order before 5pm then you can pick it up same day. That is a LIE. I placed my order at 230 when I called at 530 they where rude , one lady told me that store pick up is not even her department she just has to handle them, then she proceeded to tell me my order wasn't even started and that they'll PROBABLY email me the next morning. I'm just annoyed at the fact that the website lied . And then when i called customer service they where no help. She told me my order wasn't even showing up in the system as anything excepted "placed" lmao like what. Very unorganized and I'm sticking with AC Moore. Better prices there anyway and the people are always more than helpful. read more

I purchased an item and left it behind accidentally. I called the store and was left on hold for 10 minutes while the employee claimed to look corny item. I decided to hang up and call back when I was hung up on 4 times. That is unacceptable and nothing short of rude and inappropriate. I fully plan to discuss this matter with a manager. If I could leave zero stars I would. read more

Typically, I love this store! However we went in today to pick up a few items - and the store was in a chaotic mess!!! I understand it was an inventory day, but that sort of work should be done during non-business hours. Shelves were blocked, entire aisles un passable and confusing prices/sales signs. The environment was stressful and not worth the time spent driving to the store. read more

It may surprise viewers to know that there are MANY knitters and crochet hobbyists in the Jax area; being one of them, my complaint is with the yarn department. Michael's has consistently downgraded their yarn selection over the past few years, forcing their shoppers to move on to Hobby Lobby or make the drive to Joann Fabric. Michael's yarn bins are frequently poorly stocked but on my trip there today it seemed as if they are closing out the department, the counters were so bare. Or is it that they cannot keep up with demand, especially on sale days? They have also reduced brand variety so, again, it is off to Joann's. Honoring other's coupons is great but not when product supply is so limited. read more

Google for coupons, they take mobile screen shots. Save at least 40% off any regular price items. They also take competitors coupons.

customer service is extremely slow very grumpy male manager no one even came when we asked for help at the spray paint isle