I shop in Michael's all the time but tonight I came to drop an Amazon return off. Nobody really waiting online. I go to the front desk the first one to the left when you first walk in and the manager tells me I need to go wait online. I have a 20 pound box in my hands.! read more

There's no better place than coming here to grab some last minute crafting supplies. Things are slightly on the pricey side but luckily with the Michael's app you can get discounts. Things are kept nicely inside and it's well organized. Over the years they were able to make it look less cluttered. I do have to say though that everytime I come, there's always a long line to pay. read more

Michaels - Arts & Crafts Near Me - Staten Island, New York

I have gone to Michael's for years. I recently did Christmas decor shopping and one of the ceramic santas i bought broke when I got home. I was able to get to the store to exchange it 8 DAYS later. (The return/exchange policy is 60 days). One of the employees named GINA, told me that I could not return the item. Word for word, she yelled at me "WHAT AM I SUPPOSED TO DO WITH THAT?? ITS YOUR FAULT THAT YOU BROKE IT." I had my receipt, my credit card and my rewards number. I could not believe the way she spoke to me. I even called customer service because all I wanted was to exchange this santa. Customer service was extremely rude and told me that it was MY FAULT also. I WILL NEVER SHOP AT MICHAELS AGAIN. Very very rude. read more

If you like art, this store is for you!! They have big selection of paints , brushes all kinds of papers etc..

Very standard Michael's. Came in here to get paint to paint my sneakers. I needed fabric medium but nobody seemed to know what that was and the employees didn't seem very knowledgeable in paints in general. However, they were very nice and they pointed me in 5 different directions before my friend ended up finding it for me. Although not impressed, I do think they made their best effort. Although I think that the staff could be more educated on crafts when working at a crafts store. When I got to the checkout, the cashier was VERY nice. She gave me all possible coupons I could find and helped the price of my purchases go down significantly. I'm not sure if this is something they do at all Michaels stores, but it was definitely a pleasant surprise to me when the cashier gave me discounts I didnt even know I could have. read more

Went in to the store to purchase a few items. Long story short Carmela was no help wouldn't even try but KRYSTINA was AMAZING and went above and beyond to help me with my purchase! Thank you KRYSTINA! Carmen maybe you need an office job away from people. read more

I just came from Michael's.I was so pleased with the service I received from employee Christina.She was so pleasant and helpful. Thank appreciate that kind of assistance. read more

Very unorganized and very bad selection on yarn. I rather order off hobby lobby can't wait for the Staten island hobby lobby store to open.

Its really big and has a lot of items . I got my sewing portable machine here really cheap . I recoment the clearance section . They have a lot of stuff . read more

Michaels - Wood art - Arts & Crafts Near Me - Staten Island, New York

I've been shopping here for a few years now. When I used to make jewelry, I would buy a lot of my supplies here. Now, I'm into lettering art and drawing. Michael's has a good selection of art supplies, my only issue is that it's more expensive here than on Amazon (even with the store coupons). Anyway, I come here more out of convenience if I want something the same day and I don't want to wait. The store is always clean and organized. They also have classes too (jewelry making and cake decorating). read more

Michaels is one of my favorite places on earth! I love creating little home decor for my apartment so I am totally obsessed with Michaels. Anything that you can possibly want to create or make can come to life at Michaels. One of my favorite things here are they're flowers. If your doing a large project it can become pricey to buy the individual stem flowers but they're faux flowers are really pretty. You can really tap into your creative side here. Its also very conveniently located across from the Staten Island Mall so you can "kill two birds with one stone" as they say and head over there for some shopping as well. I highly recommend! read more

I recently ordered an item on line which clearly stated that the item was in stock. I put all my information in for the item to be picked up in store. It took about an hour for an email stating that they didn't have the item in stock. It clearly said the item was in stock. I was really upset that i was debited by Michael's for the item that wasn't in stock not once but twice. I contacted Michael's customer service and they say it could take 3-5 business days. Ok so in the meantime i'm out of money in my account. I will never recommend pick up in store at Michael's. If your going to pick up an item in the store ask for a manager. read more

I have always loved this store but as the years pass by, this place gets more and more ridiculously expensive. It's pretty absurd the prices of basic things such as a piece of wood with a few words scribbled on it, is $50!!?? This is supposed to be a craft store, to come in and buy a ton of things and NOT break the bank. For some reason, the manager is always by the registers with an attitude talking to the girls who work behind the register which makes me uncomfortable for them every time I'm there. Nobody is on the floor to help. Bring the macaron trays back! read more

Jason the Manager and his go to girl Hannah went through hoops and tremendous patience to help out a novice. -ty from Steven at Mattressfirm read more

My review is for threads and framing. They are always out of threads I need for stitching project! You should take a lesson at other stores in other states. For the same price they are really well organized, clean and at the place they should be. And also bad service at Framing department. If you do not know how to stretch fabric for needlework framing, do not take an order. The frames are very nice, you have nice choice of wood, plastic here. But if you plan to frame something other than portrait, do not waste your time and money. read more

This michaels is the absolutely the worst Michael's i have ever been to.. staff is mostly children or untrained personal. Staff not interested in showing any caring to patrons.. never again.. ill go to hobby lobby or a.c. Moore in nj.. read more

Came here multiply of times just because...this store sells arts and craft stuff...there's not much to say...there about ten people working here... I never really actually purchased anything here because why would I lol...the store is pretty big...about ten people working here and four rejester to check out... They sell other random stuff to ...but if you need crafty hand made equipment s you come here... I personal think this place is a rip of due to the prices bringing extremely unreasonable... It's just wood and glue...doesn't have to be like four five dollars for a stick of glue... There is a bathroom for customers and the parking lot is huge...there is a good amount of people shop here when school is in section... People actually don't really know what they are doing there so don't even bother asking about certain product... read more

This store usually has what I'm looking for. The staff is very helpful & on point when you ask to be directed to a particular item. Prices are reasonable and you can usually find a coupon. I love the impulse items they sell near the registers, like stationery and cards. Good craft store. read more

Since this is Staten islands only craft store I feel they take advantage of their customers and raise the prices alot. The sales associates are never really on the floor to help customers and you find yourself walking around for a while looking for help. The lines in this store are outrageous due to the few cashiers that are to busy talking to each other about their social lives than actually focusing on getting the line taken care of. Would much rather drive to new Jersey to go to Walmart or hobby lobby read more

They have no one on the floor helping!!!!!! It's like no one works here! Anytime I need help I can never find a worker, everytime I go in here the line is ALWAYS long. They need better management skills at this place! read more

Absolutely love this store to glittery bits! It has all your crafting needs no matter what they are. They also have a huge row of goodies in bins near the register where you can find awesome items for under $2! read more

This Michaels is awesome! They have all your craft needs and cater for framing! They always have great discounts. If you want a rainbow loom come to Michaels and get it for $10! Want as craft because your bored? Come to Michaels and get a craft house for $8! Don't want to spend money? Come to the Michaels miscellaneous section for $1.50 and under! You must come! read more

horrible management. i called the store for a question and we were playing phone tag. how can you run a store and cant help out ? read more

This MICHAELS has what you need for your crafts and decorating. They give coupons in the paper and on your phone. BUT, only two people on register. Always. Long, long, lines. When I'm vocal, they add one more cashier. Today, I had to walk out once again due to the LONG wait time. Why? Because they don't want to pay a cashier. And most people, not me, are willing to wait. This will not change. It's a shame bc I like their products. read more

I've been back and forth in michaels framing dept.. The tall blonde man that works there exceeded my expect ions with his knowledge and quick precise work.Hes friendly curious service is /was appreciated greatly... Thank you Eric... read more

I recently got my degree framed at this location and it looks beautiful. The staff was very knowledgeable and helpful. Thank you!