We ordered online for grab and go. Checked the merch and one item looked bigger than we had thought from the pics. A worker came by and asked if they messed up and I said no it just looks bigger than we had thought. "Well that's what you ordered". Dang. I gave her the c'mon Karen look and she quickly changed her attitude and said we could return it if we wanted. read more

I sent a Mother's Day ups gift to this Michaels. I showed up a few minutes late but the door was unlocked so I walked in. I immediately started hearing it from the manager I wish I remembered her name. She immediately threatened me that she should call the cops on me and was generally unpleasant. I explained that this was the only day I could pick it up before Sunday and traveled a long way to get there. She eventually gave me the package after giving me a mouthful which took her not even a minute to get from the cabinet. I appreciate that she finally gave it to me but definitely don't appreciate the grief I received to get it. Nice goes a long way and she was far, very far from nice and a horrible ambassador for your company. read more

Michaels - Mother's Day gift. - Arts & Crafts Near Me - Shenandoah, Texas

Do not get their credit card it will ruin your credit!!! I lost 76 points from 1 missed payment due to their payment system being down! Even though they were aware of the problem (because i did call in) they still reported me to the credit bureau!! You can not pay anywhere in person or in store and they still penalized me! Even being aware their system was down! I paid my card off in full and canceled it! Customer service is horrible and no one speaks real English so they can't understand me and I can't understand them! DO BETTER MICHAELS, TREAT YOUR CUSTOMERS BETTER! ITS THE CONSUMERS KEEPING YOU IN BUSINESS ALWAYS REMEMBER THAT read more

I have found that the Michael's chain of craft type stores to be just meh. They have sales but their quality is very average to subpar IMO compared to their competitors. I haven't found anything that is really worth buying even though I did buy some holiday decorations once but I never used them. They eventually ended up in the closet. They just looked too cheap of quality. I guess I should just give them to the Salvation Army. They carry items for every holiday. Make your own jewelry items are not very exciting. Somethings look like they should be in a dollar store. Overall not a very exciting store IMO for crafts. They are in the Portofino shopping center. Large free parking lot shared with other strip center stores. read more

Today I saw a Buy 1 & get 1 for 50% off sign. So I put 8 items in my basket. After checking out I realized that I paid too much for those. So, I returned to the counter. The nice young lady said yes they were on sale but had to call a manager. He walked over to the Home Location for the items but I showed him where the rack was that I pulled the items from. Yes, the sale was good but Apparently they stock Clearance and Sale together on the same cart. Like Bait & Switch tactics, this is deceiving to customers! They expect people to get down on the floor to read the fine print on the sign that's on the bottom shelf... that says except clearance items. This half ass manager was Very condescending in his explanation of that's why the sign was on the bottom shelf. This is a piss poor way to do business and Michaels should be ashamed and so should this so called Manager. All I can say is if you shop at This Location or maybe it's the way all Michaels are run now... I don't know... But Buyer Beware of these tactics!!! read more

I am so disappointed in these bad reviews! Each one is over silly, silly things! they had a line of 5 people? How petty! I have been shopping here since the doors opened! Great Store! Nice people! Even with a line 15 minutes tops! Always trying too get you the best deal! Open all through Covid! Support our Small businesses! They are our Neighbors! read more

It's basically your run of the mill crafts store, but Will is genuinely a gem and always brightens my day whenever I go in. As long as Will is at this location, I will remain loyal. read more

This isn't aimed at this one in particular but they are going to receive the review anyhow. I now know how they can compete with hobby lobby because they charge 20% Fee on returns even with receipt and tags. Disgusting. I will never shop at michaels again. That's insane. Restocking?? I'll walk my merchandise back on the unorganized rack I got it from. Shame on you michaels. Way to take from the people. I would give zero stars if it was an option. Hobby lobby will always have my support now with lower prices, way better layout and clean and overall better service. read more

I like the selection at Michaels and their prices are fair. They have a little bit of everything craft related. I love their Halloween selection and that they carry Spooky Town. You can always find a coupon to save 40% off of regular price items. Even though Hobby Lobby is much bigger, I feel like Michaels has a better variety of Halloween merchandise, children's books and scrapbooking materials. Another plus is that the line doesn't get as bad as it does at Hobby Lobby. Also, Michaels is open on Sunday. read more

I love Michaels in general and the employees at this location have always been nice but they never seem to have enough cashiers working. Every once in a while I can understand but I've had to leave without purchasing something so many times just because I don't have time to be the 5th or 6th person in a very slow moving line. read more

Good location; friendly staff. I bought a picture frame that was marked $41 and it rang up $60. The cashier didn't catch it until I mentioned it. She said I had to use an internet coupon to get the price that was listed on the shelf! So I did, but it seems a bit dicey situation to have one price on the shelf and the computer has a much higher price. The cashier was very nice and helpful though. It is cheaper than Hobby Lobby - I'll go back. read more

Michael's has an adequate selection of arts and craft items as well as floral supplies. I have used the framing department in this store and I was very pleased with the quality of the service and the work that was done. Aside from the framing department, I generally have found the service at Michael's to be mediocre. I find Michael's to be a bit more pricey than Hobby Lobby. read more

The cashier was really rude. When I gave her $100 bill, she almost threw it on me saying she doesn't have any change. I just stared at her like excuse me? Was feeling uncomfortable till the end of transaction when she finally called someone tone the bill. read more

My father died last Tuesday and I went into the Michaels #2760 store located at 20626 I-45 North, Spring TX 77373 to purchase a small item that had been requested for the services. Later that evening I realized I had been shorted by more than $40. But was even more surprised by the treatment I received. Rude. Callous. Dismissive. read more

This location in particular has long lines with few checkers on a continual basis and the checkout process is a lengthy one. The one employee I encountered today at the store was talking with another employee about a personal event coming up all the while 9 customers were herded into one line. After 3 of those got checked out, the talking employee motioned for the next guest which was me. She continued the personal conversation for most of the time while checking me out. The Michael's coupon on my app was not loading on my phone and basically she said if it wouldn't load then there would be no discount. After talking to someone else, I was able to get the 40% off one reg price item. If this employee cared as much about the customer as her conversation, I know this could have been resolved without an intervention. My business will now be taken to Joann's, Hobby Lobby or Amazon for future craft purchases. read more

tried to report someone in framing to the manager and it turned out that the person I was trying to report WAS the manager. if that doesn't say enough I don't know how to explain the shitty service here. will be taking service elsewhere and shame on you! read more