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    Michaels

    3.5 (2 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 2 weeks ago

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    JOANN Fabric and Crafts

    JOANN Fabric and Crafts

    1.7(6 reviews)
    0.3 mi

    They have a lovely selection, but the prices are ridiculous for some things. There are good prices…read moreon fabric and yarn, but any decor is obscene. Now, they don't have the names of their workers on the receipt. But # 740848 that was working the front register at 1:05 on the 28th of August 2024. You have got to be the rudest cashier I have ever met. Short and snotty for no dang reason! I could say maybe you were just having an off day, but the last time I was in there, you were giving like a 90-year-old lady a hard time. You need a new profession, customer service is not for you honey!!!

    I have shopped this JoAnn Fabric Store located in Parkersburg, WV for many years and I've spent a…read moreconsiderable amount of money in this store over the years. That is, until Sunday, October 30, 2022. I stopped in this location to purchase some flannel fabric and lace that I needed to make a few ponchos and flannel scarves. I had checked pricing on my mobile app before making the trip to the store, however, when I arrived at the store, there were no signs posted reflecting the sale prices. After I made my selections, I took them to the cutting counter to cut and to inquire as to the current pricing. All of the fabric was coming up considerably higher than the prices I had found on their website. I knew they advertised they would price match any competitor so I asked if they would price match their own website. After the clerk checked with the manager, I was told it would not be a problem. After my fabric was cut, the manager came over to verify and/or enter the correct matched pricing on my order. She then informed me that she would not approve the price that was posted on their website because if I had purchased these items on JoAnn's website, I would have found the pricing was more if I had clicked on the item to purchase. I told the manager that I did not feel that was right, and, in fact, I think is a form of "bait and switch." She advised me three or four times within a 2-3 minute period that "if I didn't like it, that I could walk!" What kind of Manager, in front of one brand new employee and one relatively new employee, not to mention other customers, talks to a good customer with such disrespect? I have not been back in this store since this incident. I did receive a form letter from JoAnn Fabric (corporate) stating they would handle the situation. Upon receipt of this form letter, I again requested that a member of their management team call me. It's been more than 90 Days, still no phone call. I will no longer support this business.

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    JOANN Fabric and Crafts
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    Michaels - artsandcrafts - Updated May 2026

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