Don't get here till 10am, maps shows this place is open at 9 but it's not. If you and a handful of other people approach the door at 9am, beware, you will be yelled at by very large angry woman. read more

No metal frames at all, either in stock or can be custom made. They used to have them. Store assistant just said "no" and walked off when I asked. read more

I had the framing of two caricatures on order here just before the pandemic hit Nevada. After receiving a phone call that both frames were ready for pickup, I showed up the next day only to learn from a notice posted on the front door that the store was closed per Governor Sisolak's Covid-19 order. Unlucky timing for me but understandable! After waiting a couple of weeks, seeing that this Michaels was then offering curbside service, I inquired if my frames could be picked up in this manner, and was told that they could be. So I showed up and the two wrapped frames were tossed in my car by a masked employee after I signed for them. Under the circumstances, I did not insist on opening the package and checking the merchandise at that time. When I got home and opened the taped package, one frame looked just fine as it was, but the other had a jutting open back and no wire or jagged metal strip on top in order to be able to hang the framed caricature on a wall. I mounted the finished frame, and waited until the store fully reopened again to bring in the incomplete frame, at which point a framer from Aaron Brothers acknowledged that the framing was not fully or properly completed, and agreed to finish the job at no additional charge. A few days later I picked up the second frame, which was now closed in the back and outfitted with a wire for hanging. The framing ultimately matched the specifications of the order but it took much longer than necessary to get everything done right. read more

Michaels - A Caricature Framed at Michaels - Arts & Crafts Near Me - North Las Vegas, Nevada

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I can usually find everything I need here, but not today. I had one associate help me come up with other ideas, but the cashier was lacking customer service skills. I got an item that I was going to use a coupon for, that was sent via email. When I opened the email, the coupon wasn't there amd showed the cashier. She wasn't very helpful. I told her to take the next customer while I continued looking and deciding what i was going to do. While I was standing there and she took the next customer BOTH of them decided to start talking about me and my issue. At that point I gave the cashier my item and told her she could keep it, as I was going somewhere else and didn't find her comment to the other customer appropriate. She told me "ok. bye". Also....she found it neccessary to smoke in the bathroom. read more

I went in there looking for some dye. Every representative I spoke with, from the time I entered this establishment, and upon me leaving, all were very professional, courteous and willing to help me. I truly appreciate those guys. I do not remember their names but the male and two females were simply awesome people. And just to add each of them were busy doing other things and still offered help. read more

I absolutely love Michaels but it's always so hard to find help when you need to find someone to ask for help. Many things sometimes don't have prices on them and it's impossible to find someone for help. But overall this is a great store great prices and many things to pick from. They even have classes you can take free but some you have to pay for the materials. There is ample parking and always coupons on the internet for you to use on regular priced items. Over all great store and I will always be a customer there. read more

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The ladies kept the store open late for me. I also had Noooooo clue what i was looking for but the employees had my back. Its like they all were artists lol. Thank you read more

Michaels - Store - Arts & Crafts Near Me - North Las Vegas, Nevada

Worst customer service @ # 9195 by male manager who worked on Sat 11/2 day shift. The cashier made an admitted mistake that resulted in my voucher being -0- out. Instead of overriding her admitted error he told me there was nothing they could do. The voucher expires on Monday 11/4. On top of that when speaking to the cashier he told her "don't waste your time". That was very unprofessional and rude. I'll never spend another hard earned penny at ur establishment and will ask others to do the same. read more

Every time I try to shop there they are "temporarily" closed! How can they possibly keep their client base happy?

Worst customer service. Tried looking for a floral ribbon and found an associate and was told she doesn't know the difference nor did she even try to help. I was left there with having to look for the item myself only to find myself walking out empty handed. read more

Pretty much given up on this Michaels. Complete disaster every time I come in here. The shelves are always a mess which makes it hard to find things. The bathroom is also disgusting and one of the stalls didn't even have a lock on it. read more

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Love me some Michaels arts and crafts! Always have sales going on! 40% off a lot of the items I was going for. Plus got some puzzles on clearance. This location is clean and organized. Friendly staff which I always appreciate that! You can find just about anything in here for any projects or crafts and then some. read more

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Worst customer service from the manager Sade in a long time. Unable to help or resolve a problem.

I ordered a yoga skeleton and it came broken and Taped up in several places. It obviously left the store this way and we have no way to prove we didn't damage it read more

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The whole place in general is pretty gross and smells bad the closer you get to the back. Nobody seems to know where anything is at if you ask for assistance. Good luck read more

Michaels - Women's restroom - Arts & Crafts Near Me - North Las Vegas, Nevada

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I took a 36" X 24" print to their Frame Department on April 18th. Joe, their Frame Department Rep. quoted a price of $525.00 for a simple 1" frame which I thought was quite egregious. I protested and Joe immediately reduced the price to $425.00 while asserting their regular price was actually over $1,200.00. Just wanting to complete the project I consented to the $425.00 price and Joe promised the completed piece would be available for pickup on May 1st. On May 1st. Joe called to inform the completed picture hadn't arrived yet but would be available the following day (Monday, May 2nd.) or that Thursday. On May 2nd. Joe called again to inform that the print could not be completed because the mat HE recommended was in fact out of stock. Dumbfounded, I asked how it was even remotely plausible that it took Michaels 14 days (2 weeks) to realize the mat they suggested was in fact out of stock. Joe offered no explanation, just a hollow apology. I picked up my print that day and have taken my business elsewhere. Michaels Frame Department is a dubious entity at best. read more

We have a very big arts and crafts project that has been started. We decided to come to Michael's to get the supplies necessary. The store was completely stocked and very clean. There were items that we needed to locate and it was easy to find an employee to help us find them. Diana was at the checkout and told us about upcoming sales and even gave a coupon to save money. Very nice experience. Lots of parking. Right off of 215/ 5th read more

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I wouldn't recommend this very particular Michaels to anyone. The "manager" of framing is a sad miserable crook. He did not finish his job by sealing the back of my framed original art works. Not to mention he did not provide any hanging method option. On top of all that, I'm coming from California where everything is more expensive and somehow, the North 5th Michaels framing department is the only thing in Nevada that costs more and is so much shittier! thank u so much i'm never going there again enjoy ur one star sis read more

Whenever any of my kids have a school project that needs to be done, bam! Just like that, we are at Michaels getting all the materials they need. Every time I have come to this location we have found everything we needed like poster boards, clay, glitter, etc. Since my wife signed us up for the Michael's email club, we tend to get special coupons that we can access through our phones by them scanning the bar code. We save anywhere from 20 to 40 percent certain items. Sometimes we get a bogo free coupon and its usually unlimited so that equates to 50 percent each item! Service is outstanding for if they ever see you just standing there looking dazed and confused, they actually approach you and make sure to lead you in the direction of the whatever it is that you are looking for. They also do a good job of keeping the entire clean and organized which is not an easy thing to do for the store itself is pretty big. So when it comes to arts and crafts, Michaels is the first place we think of going and in most cases, we come home with just about everything we need. Good thing this location is not too far from us for that is another convenience that we are thankful for. Yelp 2014 365 Review Challenge #141 read more

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I love this store! Always can find what I need. However I really wish they had a bigger glitter selection. Besides that one thing they have everything you could think of plus more! read more

I like this Michaels. I don't come in every week, or even every month, but when I do need something (mostly jewelry making supplies) they have it. They also have a nice variety of kids activities- coloring books, various arts and crafts, clay, etc. Check their website for coupons! They are usually really great deals- 40% off one item, 20% off your entire purchase and so on. read more

I was shopping for my very first Cricut and Anthony was very helpful in finding the one I wanted. He is an amazing employee with great customer service skills.. read more

I'm not much of an arts and crafts shopper, but the experience I had at this michaels was one of the best retail experiences I've had in a long time. The store was decently busy and I was more or less lost. I was approached by the manager Justin. I was rambling about everything I wanted, or thought I needed. He had me describe my project( making a necklace for EDC) then he led me towards which glue and accessories he thought was best. He advised me well and even helped me start on it. I was very impressed by all his help and professionalism. Maybe next time I go ill get supplies to make a championship belt made for this store read more

I love Michael's craft store; I've been there several times to purchase necessities for various crafts; I've purchased a white board there (it was a great buy with the 30-40% coupon you can load from your smartphone), fake flowers for a desk I'd purchased, frames, paint, you name it. The only defective product I've ever purchased there was the white board which was severely warped (not that I could tell when I was purchasing it- but when I went to put it up on the wall- it wouldn't mount). Not entirely their fault, but they could monitor stock quality better. Still love this store. read more

This store seems smaller than other Michael's because the aisles are always packed with open boxes and staff members stocking the shelves. This can make it difficult to navigate, especially for people with mobility issues, but it also means that the store always has new things. I find that the people here are more helpful than they are at the Centennial branch of the store. Sometimes I'll drive out of my way to visit this store instead of another. The people who work here seem interested in crafts and that makes a difference in how they respond to customers. Sure, Centennial has fancier/newer shelving and more scrap booking stuff, but whenever I go there I feel like I'm harassing the staff, or they're harassing me. At the Northtown Michael's, even if they don't understand what you are talking about ("you know, the gooey stinky stuff that etches glass") they'll try to translate and do their best to figure out how to help you. The framing department is particularly helpful. Instead of trying to encourage you to buy glass you can't afford, they will work to stay in your budget. And for ready made frames they will open them and frame your artwork without charging. I'm a clutz, and I've broken glass for a couple of frames, so this is a big deal for me. read more

Worst customer service ever. I had a question about a sale item. Upon asking the clerk literally looked at me and rolled her eyes and looked at the next Clerk and said you explain it to her. I will not be back to this location read more

I got an online order and picked it up from the store. The guy who gave me my order was super nice, but that was the only good thing. I got four trays instead of six and still got charged for them which isn't a big deal, but when I called about it, the lady on the phone, Diana, hung up on me mid sentence and didn't answer my other phone calls until I called from another phone. I had to drive back to the store which was 30 minutes away because it was the only one that had the trays available. She could have told me while I was on the phone that they didn't have the other two trays and that the money would be refunded instead of having me drive all the way back when I told her how far the store was. Terrible experience. I never write reviews, but this time I had to. read more

DO NOT ORDER SAME DAY SHIPPING FROM MICHAELS. THEY SHIP THROUGH DOOR DASH AND MY ORDER WAS NOT PROPERLY DELIVERED, and THEREFORE STOLEN. MICHAELS IS VERY UNINTERESTED IN HELPING ME AND WILL NOT REFUND ME. I have integrity, which is something a lot of others don't, so I asked for proof that the package was even delivered and they cannot provide it other than the door dash driver saying it was delivered. My order was over 100 dollars and I did not receive a single penny refund or anything in my order. Had to completely reorder everything for a time-dependent project, so 200 total, during a recession no less. I have been shopping with Micheal's for years and this is just plain disappointing. Please save yourself the grief, just go to hobby lobby or Joann. I would leave zero stars if I could. read more

This location is seriously the most friendliest I've been too. People actually know what they're talking about here.. also, due to covid-19 and the store closing temporarily I was unable to shop at the store and use my coupons for cricut items. They honored them, (they didn't have to and I was fine with that if they didn't honor them)but they did and that makes me happy! Thank you Michael's for being friendly and awesome customer service!! See you again very soon for my next project adventure!! read more

As we all know during the COVID-19 has many non essential stores closed. So i needed items and did pick up curbside but ordering online. It's posted that if you order before 3:00pm you can pick up the same day. They close at 6pm and they didn't have my order ready at all and i ordered at 1pm. I live in Henderson and have to drive to North Las Vegas just to get to the store. When i called they told me it wasn't ready and it will be tomorrow! Why say you can have it same day if before a certain time?! I couldn't call customer service because everything is via chat which isn't even a live person just a damn robot named Matt ! I ordered $250 worth of shit and couldn't even get it. I called and canceled the order, so let's see how that goes read more

Terrible customer service, cant find anything I needed. Tried to find magic markers just to find a bin that was completely out of order. Prices are outrageous. Store sucks. Wont go there again. read more

Walking in I was greeted by a friendly cashier and I noticed right away that this location wasn't very big. I came in looking for some paper crafting supplies and the selection was good enough. I did appreciate that they carry a lot of Wilton products because Hobby Lobby is doing away with Wilton stuff and carrying their own Sunny Side brand which is OK for tips and pastry bags, but the cake pans aren't as good quality as the Wilton ones. The fact that here they still have such a nice selection of Wilton products is the main reason why I'd come back here over Hobby Lobby for cake decorating pans and supplies, plus the 40% coupon (get coupon from e-mail or just pull it up on your phone from their website) is always a bonus when buying a cake pan set that's $50 and up. They have a classroom here that you can see as you are walking in towards your left and offer different classes just ask the cashier about what's currently being offered. While this location isn't the biggest it does offer enough of what I am generally looking for. read more

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I called ahead to check stock and was put on hold. At the 30 min mark i drove down there they were out on the shelf so i asked and the kid said oh yeah i transferred that call and thought someone else would pick it up. I left the call on hold and hung up about the 50 min mark. I go to leave and the kid begind the counter says "fetch" i turn to go back in and make him call the other store and wait the manager came up and called the other store so i drove there. Manager apologizes about the situation and tells me she gave me a 40% discount . I drive across town to the other store and get my item and i am given a coupon fot 40% of a return visit. I will just wait for Amazon. I will not go back. If you want the discount the code is 40rbb020319 . F that place !! read more

My daughter needed a stand for her Middle School project. Gabriel provided great customer service a few nights ago! Extremely polite young man. read more

I thought I should let you know that this Michael's is now closed and moved too North fith. I hav to say tho I liked this tore much better then the new one... just seems like they dont have as much stuff as this one did... go to Michael's about once a week and love that they do mobile coupons now!! What a life save or should I say penny saver :D read more

I like michaels. but they just lost a customer. This location just informed me about not being able to use a coupon from a competitor. Though I have used said competitor's coupons at michaels at other locations throughout the vegas valley before. And for some reason this is the only location I have issues with. It is the closest to my house, but I guess I will drive the extra 20 mins to their competitor. read more

Friendly staff.. good supply stock!

Totally rude employees. My husband was eating a candy bar which he had purchased from another store and was approached by a female employee asking "why did he throw away the wrapper" insinuating that he may have stole it or ate their candy bar. Unbelievable. Not coming where again. read more

It's one of their smaller locations, not as much variety in stock. But still, a good place for craft supplies. I appreciate the friendly employees and the cleanliness of the store. I downloaded their app so I always have coupons handy. read more

I love this Michaels especially since its conveniently closer to me than the old Michaels. I usually come here for all my holiday crafts and I love that they have coupons online to print out, so shopping here and making things myself is wayyyy cheap. When I feel like being creative or when I need picture frames, I come here. I come here for just about anything craft-wise before I go other places. Although I do agree with some reviews that it seems like the old Michaels was bigger than this one, but its also more organize and well stocked. read more