Michael's Nanuet, NY store is an utter disaster. Open cartons and pallets of merchandise scattered about with no rhyme or reason. The main problem is that they offer NO ASSISTANCE to the customer who wants to actually locate what they are looking for in-store. And really it's not the fault of these few and far between sales associates being overwhelmed with their daily job tasks then they get interrupted by a customer looking to find an item or a price. Many items are not marked with prices. Items in different locations within this store are like panning for gold. If you actually find the item you are looking for, then yayy for you because THERE ARE NO EMPLOYEES ON THE FLOOR WHO ARE ABLE TO ASSIST THE POOR CUSTOMER WHO DOESN'T HAVE 45 MINUTES TO SEARCH FOR AN ITEM THAT ULTIMATELY THEY WON'T FIND ANYWAY!
This is based upon my own experiences with embroidery and crewel floss. The aisle with the DMC floss looks like a bomb hit it. The worst problem is that most of the little labels directing the buyer to a certain shelf for the number of DMC floss they are looking for cannot hope to find anything because most of the labels with floss numbers have been ripped off or taken down. This has happened to me so many times that I now order online from Amazon or Hobby Lobby. No customer has the time to literally get down on their knees and randomly look thru this mess of floss for their color. If one is very lucky and finds the correct location on the unmarked shelf, rest assured that the space is filled with a dozen random colors and whatever they are looking for is not there anyway.
And let's talk about checkout! There are about 4-5 self-check-out kiosks at the front of the store and they don't take cash. One is encouraged to check out in this manner rather than wait on a huge line for one frazzled minimum wage employee to check them out and issue the proper sale prices and rewards vouchers. Again, this is not the fault of the poor minimum wage checkout employee who is trying to check people out while being bombarded with other buyers desperate for assistance.
And now Michael's Corporate Office has decided, in its infinite wisdom, to add another 2 responsibilities to these poor minimum wagers- specifically cutting bulk fabric and blowing up party balloons. If a brick-and-mortar store is going to add these otherwise desired services, then PLEASE INCREASE the number of employees working there.
Today I had an awful experience when I purchased a Michael's/JAdler minimum edition side table. I ordered it for home delivery, was charged $14 as a tip to the driver, AND IT NEVER WAS DELIVERED! Those of us that work cannot be expected to continuously check their personal emails to see if the item is in stock/out of stock when the website says it was IN STOCK! I waited all day for a side table that was listed as in stock in the Nanuet store but ultimately the purchase with the confirmation on it was bogus, as a few hours later I received another email saying the item was not available. I would have appreciated a phone call or text (yes, I'm signed up for text alerts) as I'm not free to be to be seen at work doing personal business on company time. I'm still trying to find out if my refund was issued to my debit card, and what's more maddening is that my $5 voucher has disappeared.
I hope y'all understand my continuing dissatisfaction with this store, but they're the only game in town since we lost A.C. Moore and Joanne's. I could go on and on, and I KNOW I'm not the only buyer who has encountered these glaring issues, so droves of us have taken our business to Amazon and/or Hobby Lobby. I dread going into the Nanuet, NY store and try to avoid it at all costs. Get your act together, Michael's, or you too will go the way of A.C. Moore and Joanne's. read more
