1. Michaels

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    Lynchburg, VA

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    Michaels

    4.5 (2 reviews)
    Open • 9:00 am - 9:00 pm
    Updated 3 months ago

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    3 years ago

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    12 years ago

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    Hobby Lobby - The items me and my friends bought!! Mugs, self decor, linen spray, socks, and a flag! (very well quality!)

    Hobby Lobby

    4.2(6 reviews)
    1.4 mi

    Me and my friend went to this hobby lobby to purchase fall decor! It did not disappoint! The 40%…read morediscount was AMAZING, and they added signs on how much it would cost after the discount (super helpful)! Why I did not rate it a 5 is because of the checkout! The lady wasent rude, but she did seem low of energy and overworked! I understand at this time it may have been exhausting! I would 100% recommend going here! I would come back again!

    I rarely leave negative reviews, but this experience deserves attention…read more I returned an online order within the stated 90-day return window, with proof of purchase, and followed the store's instructions. Despite that, I was told the refund could NOT be issued back to my original payment method and that only store credit would be provided due to "system limitations" between online and in-store purchases. What followed was hours of confusion, conflicting instructions from staff and management, and repeated customer service emails that ultimately confirmed there is no ability to issue a refund to the original card--even when the return is valid and within policy. This is not a small detail. The website states items can be returned within 90 days, which reasonably implies a standard refund if the return is valid. That is not what actually happens when returning online orders in-store. After multiple attempts to resolve this, I was still offered only store credit or conditional workarounds, not a refund. At minimum, customers deserve clear, upfront disclosure that online purchases returned in-store will NOT be refunded to the original payment method. That is a significant and misleading gap in expectation vs. reality. I am sharing this so other customers are not surprised after the fact the way I was.

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    Hobby Lobby - This was the super helpful sign to help us fiqure out the price!

    This was the super helpful sign to help us fiqure out the price!

    Hobby Lobby - Kevin at Hobby Lobby on Wards Rd, Lynchburg, VA did a fabulous job stretching and framing this large artwork.

    Kevin at Hobby Lobby on Wards Rd, Lynchburg, VA did a fabulous job stretching and framing this large artwork.

    Hobby Lobby - Great price with 50% discount on framing at Hobby Lobby.  We could not be happier with results.

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    Great price with 50% discount on framing at Hobby Lobby. We could not be happier with results.

    Dee's Hallmark Shop

    Dee's Hallmark Shop

    3.0(2 reviews)
    0.4 mi
    •$$

    Every time I have been here over a few years the selection of cards has been good. The staff have…read morebeen very friendly and helpful, most notably Kathy.

    If I could give zero stars I would…read more My original issue stemmed from being treated very rudely by the staff when I came into the store the get assistance with a item that I had purchased that was missing components. They chose to act curt and dismissive rather than be friendly and apologetic. When I brought the matter to the owner's attention he questioned his staff, they lied to him about how they handled the situation, and he choose to believe them and responded to me that my "claim was unfounded" (in laymen's terms that means I'm a liar). I responded to this by telling him the only option he left me was to share my experience online. He replied to this, in writing, that he would take legal action against me if I left a negative review. He literally threatened to sue me if I spoke against him. When i spoke to the corporate office each representative was absolutely appalled by this. His threat didn't deter me from writing a review on his Facebook page. Several days later he disabled the ability to leave reviews, thus deleting what I wrote in the process. A very sneaky and underhanded move on his part and a very clear reflection of his moral character. The store, itself, is nice. But the owner is the epoitome of everything that is wrong with customer service in the present day. He is rude, arrogant, dismissive, manipulative, and lacks the ability to take even the smallest bit of accountability. Rather than apologize, he'd rather try to cover up, delete, and hide. If you work as hard as I do, then I encourage you to spend your money somewhere else. ANYWHERE else ......

    Michaels - artsandcrafts - Updated October 2026

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