I had an unpleasant experience and thought I'd leave a review in case anyone is unaware of their order pickup changes. I wasn't aware they no longer do drive up and waiting 40 minutes in my car for someone to bring me my order. I was having some stomach pains and it hurt to get up, but since I've used their drive up system plenty of times, I expected this trip to be no different. After waiting 40 minutes and with no one answering the phones (they are understaffed and I know they are busy, I've worked retail and know how it gets) I decided to walk in. I waited in another long line just to be told my order was waiting in bins by the front door. I have never seen this before and don't believe this change was anywhere in writing on their windows or through e-mail communications. Adapting to this new change I just went over to the bins. I'm frustrated at this point but I'm not taking it out on the workers, I know it's not their fault and do not make these changes. However, when I went to the bins I couldn't find my last name. Now I'm very upset and I'm pain from having to even walk inside and standing for so long. I go back to the employee with purple, pixie cut hair and they look me up in the system. They see I've been waiting FOREVER and says sorry, then goes to the bins an IMMEDIATELY finds my order. It was filed incorrectly! So although I'm frustrated I'm wondering what letter it was under, because it wasn't under my last name. But I'm not at all trying to blame them. So I ask "was it not under 'U' ?" And they immediately get defensive and say "I didn't pack it." Well, that's not what I asked. I want to know what it was filed under so if I do pick up again, I can possibly know how the names are filed. Before I could explain what I meant, the employee walks off and I'm even more frustrated than I'd been the whole hour I wasted at this location. Very rude and not at all understanding of my confusion! I know it's not their fault, but they knew I was new to the system and didn't take a moment to quickly explain it to me even when I asked. I felt brushed off despite having been given the runaround for so long. Like I said, not their fault about the system change...but I feel customer service could have been better. I do feel bad for retail workers during these time, but an experience like this just left me feeling weird and as if my frustration was annoying them. I was simply trying to understand the change. So if you are coming here expecting drive up, just go in because they WONT bring it to your car anymore. read more

I really don't understand how this place even has 2 1/2 stars. Customer service is non existent here. I walked around the store looking for an associate to help me, and unsurprisingly, not an employee in sight. When I finally gave up looking and decided to pay for the items i wanted, the sale associate working the cashier was more than annoyed she had to check me out. I'm sorry you had to get up from sitting down doing absolutely nothing and GETTING PAID. I gave her exact change, god forbid she had to count it all. Never will be returning here ever again. read more

Disorganized. Cluttered. No order whatsoever to this store. There are sale signs half dangling from the racks. And the sales don't really seem like sales (whereas at the Michaels I usually go to, they are evident.) I came here looking for a case for an autographed jersey. They had three cases, which you would assume would be right next to each other, but no, that wasn't the case. All three sizes scattered throughout an aisle. I'm not much of a DIY person, but occasionally feel crafty. Things were so scattered here that I wouldn't know where to begin if I wanted to start a project. I suggest a heavy re-organization of the store. read more

We like this location. Has a lot of crafts, lots of cute seasonal stuff. They also carry: Frames Knitting Diy projects Art items Accessory decor for the home Baking items They just added some fixer upper show typdw decor. Super cute. Line tends to be long but moves very fast. If stuff isnt on sale sign up online and you will get 50% off reg price item coupons. We've always had helpful staff there read more

A heavy set Hispanic employee ( not to offend just to describe ) could not even acknowledge my presence while asking her where safety pins were located. She sent me all the way to the furthest isle nothing there. STILL NO HELP. Asked someone else and they weren't helpful at all. Brung up the attitude and they said they would talk to her later ( they won't ). read more

Where I come when the artsy fartsy in me wants to come out. They have a large selection of well, everything related to crafting. You want to scrap book? They got that here. You into knitting? Michaels has that covered. Perler beading (you should prob look it up...I had to)? They've got you. Nice selection and wide variety of stuff here from baking supplies to artificial flowers. On weekends they sometimes offer kids crafts for a nominal fee. We've brought our son here a few times and the kiddos can make keychains, picture frames, etc. The material here isn't cheap, but check your receipt and oftentimes there will be a 20% of one reg priced item coupon attached. Overall, this place is nice to get all your crafting needs in one location. FYI - this place gets crazy busy around the holidays read more

This year I have to say, Michaels did an outstanding job at keeping up with Hobby Lobby. However both companies have two different spins on adding to the creative field. Where Michael's is the place to go for school projects whereas Hobby Lobby is great for home decor, art supplies and much more; I believe their is room for both of you On the Block. If they stay in their own lane we here in Lakewood, California will be blessed to keep both of these stores open. #LuckyCrafters read more

Unorganized, unprofessional. The store manager needs to step it up to help support their associates doing curbside pickup. I have given this place multiple chances and excuses to their mishaps. When waiting for a simple item causes one to wait for 40 minutes and being hung up on when calling to see what's going on, that's just insane. I work in retail buy online pickup, and they way they treat their job is a joke. I would be written up for giving poor service. This store manager needs to help out their team. Lowes did a makeshift curbside area to stay a little organized why can't they? They have all the tools. This place is off my go to. read more

Every time I've done order pickup from this Michael's it's a hassle. The staff is rude and clearly don't want to be working right now. It also says same day pickup which is completely not true. They often aren't ready for 24-36 hours, even it's just one item. I prefer to order from the one in Downey. read more

Orelve the manager is Awesome! He has been so nice and really helpful! I'm at Michael's all the time for my holiday decorations. I really appreciate that he has helpled me even when the store is busy. I really appreciate great customer service. Thank you :) read more

Yesterday morning I went to this store for framing. I waiting back there for about 15 minutes before someone helped me. I even pushed the button thats says "Push for assistance." No one came. I walked over to the side where I saw an employee in the back working on some frames and talking on the phone at the same time. I waved to her and she finally had put her phone down to come and help me. While she was helping me, it seemed like she was getting annoyed and irritable by the questions I was asking. I didn't mean to ask so many questions but I wanted to be a little more educated. If you're going to get annoyed by customers asking questions then you shouldn't be in the work industry of customer service! I would rate 0 stars if I could! read more

Have multiple employees talking, but only one cashier when there are 8 people in line. Ridiculous.

We ordered 1 sheet of paper for my kid's project. When the going gets tough the staff of Michaels do not know how to handle curbside orders! We waited way too long. 4 other cars drove up and got their items. We kept calling and they hung up on us! read more

Holy moly ... I have never enjoyed a craft store like this one before. All the items I went shopping for were stocked and on clearance!! I will be visiting more often read more

Thank you Michael's for assisting in a complicated pick-up scenario during curbside pickup this weekend! I had made a mistake and ordered a canvas that was too large for my car, and they were very flexible and held it for me until I could come back in a larger vehicle. Thanks again! I know these times are stressful and add some extra complications sometimes. -Kadie read more

The staff is seriously incompetent. It took me an hour yesterday just to get a frame matting cut. And then they called me like twenty minutes ago saying it's ready. I came right to the store and now they can't find it. This is crazy and a waste of time and I would give zero stars if I could. Don't come here. read more

DONT WASTE YOUR TIME AT THIS LOCATION....terrible terrible customer service employees are rude and lazy... Don't order online for curbside pickup it's never ready or on time... I tried 3 times at this location... wrong items... i was charged and not ready on time( not even same day) waited 45 minutes before they told me it would be ready the next day... so I canceled and I still have not received a refund... Huntington Beach location definitely much better.... please don't go here they don't deserve your business read more

I went here today 8pm because of the 50% discount in store only. When I was done getting all the items i need, i went to the price checker to double check my total price with discount. It was less than $35 or less. So when it was my time to pay, this guy (I will come back just to get his name) assist me in the cashier. He ring my items, total was $82 w/ tax and i provided him my coupon, he said put my no. And he will give me 25% off on top of my 50% coupon. The total became $60 something. I said to him it doesnt make sense. I ask him to scan my coupon. He asked me if I want to ring it in again. Which he did, same total, same process phone no. And his 25% off. I told him, the price does not make sense. It should be 75% off of the $82. I told him to scan my coupon, He said that was it. Clearly, this dude thinks im stupid that i will accept his 25% off and probably think i dont do math. I ended up leaving all the stuff on the counter. I feel sad I won't be able to get the stuff I need, but if that is the type of employee this michaels has, I think I did the right thing not to support or buy from them. We need nicer and honest people in this world. read more

I'm giving the store 5 star because of a employee named GRACE! I just want to thank you Grace for being so kind and the most helpful person I've had, I really appreciate nice people and I hope your a supervisor there because you have great customer service skills!! Thanks for the great experience there this time. read more

Love coming to this Michaels. I always get great customer service. They always go above and beyond to get me the items I need.

Usually I like my incompetence with manners on the side. Go to any other SoCal location.

Went in there for tempera paint, they didn't have what I needed but got a good backup. Lots of options for brushes, good stock of everything. The line was crazy but they did a great job of managing it. 35ppl in line took my 20mins and when I came out they had ppl waiting outside to come in. I'm thankful they're doing the best to manage the crowds and keep us safe! Thanks guys! read more

I've called 4 times this morning trying to speak to an employee and have been hung up on every time it's about to transfer. I ordered a same-day delivery item yesterday (at 10am) and it is still "processing" really frustrating that I can't even speak to an employee about this. I'll take my business elsewhere. read more

Ordered curbside service ( 4 candles) They said it would take 24 hours to prep ?? That was after I called an hour after ordering.... nothing noted this when I ordered. When I called the staff member was rude and seemed irritated. Now sitting here 24 hours later to pick up our order, curbside. I called them per the email instructions. The girl said wait in a parking stall and we will gather your order ?? Huh? Thought that's why I had to wait to pick up in the first place. So..... I've now been here for 35 mins!!! This is so ridiculous. I know we are all going through unsettling times, but this is ridiculous! 35 mins, no employees have come to say anything. People are standing outside of their cars... all confused. We are all going on 40 mins now. There are...6 cars here. That's it. Do not do curbside service Do not. Love this store BUT ...... read more

Whichever manager is there on duty at this time needs a lesson on customer service. I had a simple question about a coupon and without asking for any additional information she said I had to call someone else. Maybe she should've taken an extra 30 seconds to hear me out before telling me to waste more of my time to call a different number when she probably could've answered my question. read more

I go here when I have to go here. Either because nowhere else has what I'm looking for, or because their prices are far lower than anyone else around. Now, don't get me mistaken - their prices aren't always lower than everywhere else, but on holidays they go all out with the coupons. Recently, on Memorial Day, they had all sorts of stackable coupons - it's was a bargainista's fantasy. All the picture frames were 40%, then they had an extra coupon that gave 20% off of all frames, and then another one that gave 25% your entire purchase before noon. Not too shabby. And, surprisingly enough, the place wasn't a complete madhouse. But despite the lack of madhousiness, the staff... just... wow. I'm not sure what they do to the staff at Michael's, but it's abundantly clear that each and every one of them would rather have their fingernails extracted one by one than be at work. They must be daydreaming about horrific alternatives to work so much, that not only are they aloof, they are downright mean. So, yeah, I found all of my frames, and was pretty happy with my selection and downright giddy with my deals, and I go to wait in line. Nothing new at this Michael's, the lines are always absolutely terrible, and nothing is done to alleviate them. Then you go to check out, on Memorial Day Weekend, on the morning of this sale they've advertised everywhere, and the lady acts like it's a personal affront to her that you're using coupons. *sigh* I did get some kickass deals on some frames for some photos and prints I've had lying around forever, but sheesh, sometimes I think I'd rather go to the dentist than go to this Michael's. read more

This store has the best Michael's staff! We went on Thanksgiving day, and were pleased on how quiet the place was. No lines or crazy shoppers here! This was also the only Michael's staff were someone actually approached us and asked if we were doing okay. I did not have to hunt anyone down for 10 minutes. Lauren was the sales associate, and we bombarded her with questions. She answered each and every one pleasantly, and even looked in the back for the item that we wanted, after she scoured the aisle herself for it. She then asked another associate to help her out, but let us know, that if the item wasn't available, that perhaps she could find a store that might have it. Fortunately, the item was found, and it was brought to the register so we did not have to lug it around. We already had 3 carts between the 2 of us =). While we returned to shopping, a male associate asked us if we wanted him to hold the carts up front since there were 3, but we declined since we were almost done anyway. The same male associate (his cool but difficult name starts with an A) also offered to help us to our car and even lifted the 2 heavy items in the trunk. Thank you very much! My complaints with this Michael's store are that the aisles are SO very narrow. Only one cart can fit in most spots, and the carts are half the size of regular grocery carts, so that's saying a lot. Also, somehow, huge rolling ladders seemed to block some parts of the store where I wanted access. I encountered 2 during my shopping spree. I assumed the ladders were following me, lol. This store was not messy like other Michael's. Perhaps, they had stocked and organized it well to prepare for Black Friday. That, or they really have the best Michael's staff. read more

What to do on a rainy day when you have your 7 year old sister with you. Why stop at the local arts and craft store for some paints and stencils! Prefect place to get all your art and baking supplys. Yes, so of their stuff is kind of pricey and sometimes there isnt much help out on the floor either. But this store is on the cozy side and pretty much you can find what you are looking for by just wondering around. Was able to find christmas stencils, markers, and some glitter (couldnt find the color paint we needed) to make a christmas card for my sister's teacher. The total wasnt as bad as i thought either. read more

Took the cake decorating class thinking that it would help me learn and perfect my decorating techniques but this class is a total joke.The Wilton cake decorating class A scam. They get you in at 50 a class or the half off rate but they don't tell you that you would need to purchase all these additional things before signing up. I nearly spent over $150. Don't waste your time, better off searching on YouTube. The class is run by an employee who doesn't really explain into details. I was expecting an actual Wilton employee not a random michaels cashier. Freaking waste of my time and money guys. No refund on classes. read more

I am about 100% sure that the Michael's associate that answered the phone, put me on hold and 1) either forgot about me, 2) hoped I would just hang up, 3) hoped some other associate would pick up the line. First of all, she answered "ThankYouForCallingMichaelsSomethingSomethingSomethingSomethingSomething"...exactly like that. I could NOT make out anything she said. Secondly, I asked, "I wanted to find out if you carried a product" She said, "What product?" I said, "The Wilton Gum Paste Flower Cutter Set". I figured she would ask me to repeat it or ask me to elaborate, but instead, she said, let me put you on hold... it's been 13 minutes... Yep...I'll just go to a different Michaels. read more

If I need some casting supplies or the odd piece of something for a freakish conversion I'm working on for one of my games, I come here. I like the one in Lakewood, but this one's just a bit bigger, freeway close and has plenty of places nearby to eat. Came here for some jewelry stuff; a chain and some clasps. Now I have enough clasps and shit to last me until the next ice age or second coming of Christ. Also was looking for some casting stuff, but only had half of what I needed; did pick up some catalyst though (but I eventually had to go to the Art Supply Warehouse in Westminster anyway). The 40% coupons are always nice and sometimes the checkers will give you one if you don't have one. They're ramping up for Halloween and had a ton of stuff in the front area, which made it a bit messy. Still a good place to pick up some odds-n-ends. read more

Edgar in framing and Stephanie the manager were absolutely awesome in assisting me with all my needs and made everything better for me as usual!! They are simply the best and Michael's is very lucky to have them!!! read more

This is one of my favorite Michael's locations. It seems to carry much more stock and variety of products than The District location in Tustin and it's cleaner (albeit a bit more crowded) than the LA locations. I encountered 3 different staff members, and each one was as happy and helpful as can be. I think one of them was a manager - an Asian gentleman, who unlocked the spray paint gate and spent a few minutes looking for the exact color I needed. Thanks to the help of the staff, I found everything I needed on my list in about 5 minutes. I would have gotten out quickly, except the line was crazyyyy long and it moved pretty slowly. Other than that, I prefer visiting this location for any craft supplies when I'm in this area. read more

Jeremy, How can I say thank you to someone that has helped me in such a big way. I was searching for a way to move past a lifelong wrong. You see, I am a high school dropout and as the oldest of 5 kids, this tarnished my family and left a lasting stain for over 20 years. As a family that is so big on education, I went off in search of happiness in other pursuits. Recently, I went back to school and received my bachelor's degree. This experience helped me to continue onto grad school. When my degrees arrived I needed something special to commemorate this special event. Initially I only wanted two frames (mom and dad) but ended up purchasing three (Aunt Ling). I was so impressed with Jeremy's craftsmanship that we ended up with 6 frames in total. The three degrees were mounted and framed so professionally well that I decided to give all three recipients two frames (one filled and one empty). This way when the MBA program wraps in April of 2013, I was motivated to continue on knowing that the graduate work would is eventually displayed as a reminder to my family that I did it and to myself to stay the course. Jeremy, like I said thank you is simply not enough for what you helped me to both see and achieve through your work. read more

First time here, and had an unwelcome experience. I was buying something that was $24.00 and I have a 50% off coupon, I had a brain fart & asked how much it would be with the coupon, instead of simply telling me, the cashier replied, "are you serious?", "how old are you" & I said I'm 19 & I'm a college student. Then she continued to say, "your a college student and you don't know what's half of $24!?" That was the rudest cashier I've ever met! 10/10 won't step foot into that location again! She made me feel so dumb as I left the store that night. read more

I took a few very special prints to the Aaron Bros. inside Michael's to be framed. Alejandra and Sandra were patient, kind, creative and meticulous in providing framing guidance and general customer service. I am very happy with the results! Thank you! read more

Go online and get your % 50 discount on one full price item ir download the Michael's app read more

Michaels - Im ready to go home look! - Arts & Crafts Near Me - Long Beach, California

Shopping today and saw a pregnant lady who clearly needed to use the restroom and her small child turned away from using the restroom at the long beach carson location. I understand covid sanitation precautions but many larger stores are allowing guests to use the restrooms. I have no desire to support a larger buisness that does not acknowledge basic human needs. I guess I will be shopping for my craft supplies elsewhere from here on out. read more

So this Michaels is pretty much like every other Michaels you've been to. Nothing different. Nothing new. Cam in to pick up a frame for some artwork and found one I wanted pretty quickly. They have a nice selection of frames in varying sizes and colors. The employees in the framing section were very helpful and polite. Then I came across an employee that looked they they must have either been having a horrible day or just really hated their job. At first I thought she was somewhat rude and not helpful because she must have been headed for her break when I stopped her. Not cool, but understandable. Nope, 5 minutes later she had the same attitude while helping people at the registers. All the other employees were nice, so I'm giving this one 3 stars. read more

I generally love Michael's, but this one was especially cluttered, messy, out of stock, and... not as clean as the other ones I've been to. I'm not sure if it's because of the holiday sales, or if this Michael's is always like this. read more