i bought a 2008 Scion TC from Michael and Ray. After dealing with shady/rude car dealers for the…read morepast three months, Michael and his father were a breath of fresh air. They let my mother and I drive the car to my dad so he could check it out and then to my mechanic to have it fully checked once we ran the numbers and I decided I wanted it as long as it checked out by my mechanic. The car has a few minor cosmetic issues (small scratches in the paint) that are to be expected. The trunk latch cover had dry rotted (it's plastic and this is a common issue), Michael found us a replacement quickly and offered to have it painted as well for way cheaper than Toyota charges for just the piece. The car came with 4 brand new tires, unfortunately the previous owner had straddled a curb or something causing damage to the interior of the rim--which was causing the tire to bubble. (My mechanic found it after he lifted the car to check the bearings.) Michael and his father took off the price of a new rim and tire so we could replace them. They also gave me a very fair price for my trade. Michael, Ray, and I'm sure the others that work at Auto Showcase are amazing and honest people-- they made buying this car quick and easy...they even stayed late so we could get it all done. I highly recommend them to everyone, hands down the best car looking/buying experience I and my family has had.

Just bought a 2001 CRV. Overall had a great experience and they were easy to work with. Tre…read moreSwatts answered all of our questions and did not play any games. I was nervous about not going to one of the 'big name' dealerships in the area but after this experience, I would definitely go back to Auto Showcase if I need another car.

Very good experience traded a car in bought a car everyone was very friendly and respectful…read more Corporate not to friendly to former retired people from carmax like me for any type of discount.

Second time using carmax for a vehicle, since my first purchase and trade in went smoothly. I'm not…read morereally sure why this time around was a complete nightmare. They went up on the fees apparently that are added on during final purchase which isn't calculated until the final purchase. Issue is they have gone up so much on those fees that if you have a pre-approval from your bank or whoever, while using their website information for what the vehicle cost will leave you with a surprise extra 2k to 3k in fees. But, okay I'll roll with that. After the purchase, the car died on me overnight. Had to have it towed next day. They did a little more inspection this time...The vehicle was not inspection properly before being sold. They gave 4 new tires and an alignment on them. Okay I'll roll with that. A few weeks later, my console is telling me something is draining the battery so I called them again to see if they even did a basic inspection on yhe vehicle. They sent me to a local shop that works on bmws etc. Turns out they put a battery that was too small for the vehicle instead of getting the correct battery... Highly likely won't be buying through Carmax again.

Avoid this dealership. Though the sales team was helpful, all of the negative experiences came from…read morethe owner. I was told to complete the financing paperwork at the local credit union, as they would be closing before the dealership that day. After I drove 500 miles, I arrived to find the deal had changed when the owner removed my state's tax benefits from my trade offer. As the agreement had already been financed, I was hard-pressed to argue now. I told my salesperson to have the car "road trip ready," specifically instructing them to make sure the tires were inflated to the proper levels and to change the oil if needed. Then, I had the car inspected at a nearby dealership (a certified manufacturer dealership) the day before purchase. Due to time (not mileage), the car needed an oil change per the inspection, but this information was intentionally withheld. I was only made aware of the recommendation after I had to contact the inspection team, as an engine light came on 400 miles into my drive home. As such, it was not listed on the buyer's order. When I asked for reimbursement for the overdue oil change, I was denied. The salesperson apologized as the owner refused to oblige. After some failed attempts, I went through the BBB. After some additional back-and-forth, the owner then offered to reimburse half the cost of the oil change in exchange for my removing my negative review on CarFax and signing away my rights to write any further negative reviews on any other platform. I reserved my rights and said I hoped for full reimbursement so I could add something positive to my reviews. He then shut down all communication through the BBB. I have attached a screenshot of his offer on my google review as I could not add it here. He said my CarFax review was "derogatory," but I encourage you to read it for yourself on CarFax.

When I tried to sell my truck locally online it took weeks before I realized I needed help. David…read morefound a buyer and sold my truck for a great price. He lifted a burden from me, he did all of the work & got the job done. He even arranged to have the truck detailed and have some minor cosmetic flaws remedied. Let David do it for you; he is networked, efficient & personable. He also has a lovely selection of luxury vehicles for sale, I plan to buy my next one here.

This was one of the easiest experiences I have ever had with buying a vehicle. Michael Oliver was…read morea pleasure to work with!

This dealership has gone above and beyond for my family. Since the first day we walked in, to…read morebuying a truck and more- they have given us such incredible service. Their entire staff is so easy to work with and they make the process so easy. We will absolutely be using them over and over to purchase our vehicles!

Came to Direct Auto Exchange looking for my first car and drove off the lot with one the SAME DAY…read more Ms. Shakira Mosley was more than helpful. Very positive, very welcoming, very friendly. Never a dull moment with her. Ms. Mosley goes above and beyond for clients.

In 37 years of purchasing vehicles including new car dealerships, both cash and financed purchases,…read moremy husband and I have never had a smoother, better, easier, quicker or more professional experience!!!!!! There is a sense of peace that is tangible as soon as you drive on to the lot. This only comes from dealing with ethical, sincere people! Everything they said they would do; they did. No "haggling" or "switch & bait" practices here. Every employee is courteous, helpful and kind. We will be back to make a second vehicle purchase.....that's how EXCELLENT, Lela, our sales lady, and ALL the other employees treated us!!

Broke down and this location is the only Chevy dealership in area. The people were helpful, they…read moretook care of me. Fixed my car in a day, no issues. Definitely recommend location if you're having car issues, they"ll take care of you.

A friend of mine who works in the car business told me I should check out the smaller town…read moredealerships to get a better deal then the large city areas. I was really surprised at how many $1000's off I was able to get from coming here. A Big Thank You to the staff and sales person who helped me.

The crew here gave me exceptional service and I couldn't be happier. The sales person was Matt. He…read morewas so helpful and not pushy at all. I would definitely refer my friends to him. He got me all set up and handed me off to William aka Billy who was also extremely helpful and gave me a lot of very helpful information. He was polite, so very nice as well as so quick and efficient. When it's time for another car I will definitely be back.

This dealership has a good sales department. However the service department is simply filled with…read moremorons. I bought a vehicle from this dealership and the sale was fine. I tried to get a vehicle service at the dealership and I realized the service department is completely incompetent. I'm a retired Automotive executive with 35 years of experience including dealing with Honda. This dealership is an embarrassment to Honda. Wake up Megan you inherited the company please run it

Less than 2 weeks, it won't start. Lemon…read more Not happy , manager is is rude, they was supposed to make sure the visor was fixed. Let's be clear made is utterly impossible for me. Day 3 engine light is on . Today, won't start. Beware who you buy from Trusting smiles, hides a crook.

I wouldn't have even put 1 star if it didn't make me. Hands Down WORST experience ever. Not…read morefriendly, will not work with you, selling cars for a price way higher than what the car is worth and the car is always gonna be a piece of sh!t that will break down on you multiple times before you've even had it a year. Unfortunately took my business here and wish I would have taken it else where. They have screwed everybody that's every stepped foot into their office.

In my search for a used Nissan 370Z sportscar with 6-speed manual transmission across multiple…read morestates, I came across a 2014 Magma Red Base model with 18k miles at Kraft Nissan that was initially priced at $24,946 on 6/13/23. With the reasonably low miles, I was willing to give it some serious thought even though, I'd STILL have to pay at least $1,000 or more to save it shipped from FL to NJ. Plus, I really wanted at minimum a Sport or Sport Tech model, but for the price I was willing to make a compromise. So, I began speaking with a Sales Rep Alan about the car. At first, I asked him to get pics posted since strangely enough, there were none posted on their website, even though the car was ready to be sold. He was accommodating and did take pics and have them posted (it took a bit longer than it really should have though, in all honesty). BUT Alan was friendly, courteous, and professional in phone calls and text updates. THEN, on 6/27/23, the price abruptly was increased by $2,044 to $26,990?? (As of 8/13/23, the price was magically dropped by $1,000 to $25,990 after almost 2 months of no takers...lol). When I asked WHY the price increased by $2k, Alan responded, "It looks like the vehicle price was adjusted due to the daily market values that the dealership follows". His Manager knew that they had an interested and motivated buyer and they STILL did this? NOT a good look, Kraft Nissan! Another very odd thing about this dealership that I've NEVER seen at any Nissan dealership is what they call a "Kraft Care Package" which is mandatory to purchase at a cost of $2,995. Why do I need Nitrogen filled tires? Most mechanics say it isn't needed. I told Alan that this a HUGE money grab. And so, with that ridiculous package added on, an $849 Dealer Documentation Fee, and Tax, the price is $32,408 (Not including any down payment or trade-in from me). When you see the pics below showing what's part of this "Kraft Care Package", you'll wonder how this dealership does business at all. Best to avoid them and shop elsewhere folks.

Most of the time everything goes well there they better themselves in the service department where…read moreyou don't need to be there all day Seth our salesman there that I know they do a nice job Moses in the back of the service. Courtney is the service advisor. she's sharp nose her business and just gets her done and it's pleasant to go there. They serve coffee and snacks, have some kind of conversation or something to view on the screen cars cars old cars there anyway I like it