I don't usually update reviews, until they are a year old, but I just couldn't let this story go. I have pined away for the Haunted House by Lemax for a long time. They were out of stock at two other Michael's stores. I had a hard time trying to rationalize the price. This week, they went on sale! I went into this Michael's rationalizing, if they have the haunted house, it is meant to be. And, if they don't, then, I just wasn't supposed to get it! Well, I walked in and they had One Left. So, I did what any good customer would do- I bought it! This is the best stocked Michael's I have ever seen. Even though, it is all self checkout, there was a nice lady there to help. Somehow, a new Fall sign, some cute critters, a Halloween ghost, and my most prized Lemax Haunted House all joined me for the ride home. Thanks Michael's, we are going to be all jazzed up for Fall and Halloween. read more

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Stephanie who is a part-time manager, was patient and willing to help me locate everything needed for my project quickly and effectively. Also, Stephanie had a willingness to help and held a willingness to ask questions about my project, which served to better help me. Even when it was getting close to closing-time in the the store, she did not make me feel rushed. She was empathetic to my needs as a client, and was extremely kind, caring and professional. I do not see that type of mindset in retail stores, but she was outstanding which is why I was happy to fill out this survey. She is one of the main reasons why I will continue coming back to this store as a customer, instead of going anywhere else! Sincerely, Corey F. (Happy Customer!) read more

Because of a misunderstanding on matting photos, the staff at Michaels re-did the project at no cost, promptly and with professionalism. Excellent customer service and fine work. read more

I have been stopping at way too many of these stores recently, I need to stop. I don't usually go into one unless it is for an item that I know I won't be able to find elsewhere. Or if I know it is an item that would be easier to locate in a store like this. With Christmas coming up I had a few items on nieces wish lists that I knew I would be able to find here fairly quickly. It wouldn't hurt to do a quick once over of the picture frames either, they sometimes have a pretty decent sale on frames. I did a quick search for the gift items and made a quick trip back to framing section. Without much difficulty I was able to find a picture frame in the size I wanted, but not necessarily need. Yes, I did buy it. Made my way up front and paid, was out of there fairly quickly. read more

Ordered some balloons for my daughter's birthday party for this weekend. Upon picking up the balloons we noticed that one of the mermaid balloons was drastically under inflated. We asked the employee if they could please put some more helium into the balloon and she replied that, "we don't do that!". Unfortunately Party City has closed down, so options for balloons in this area are limited. Will be looking to take our business elsewhere next time and I suggest you do some research for ordering from this Michaels. read more

Michaels - Arts & Crafts Near Me - Gaithersburg, Maryland

Product was in stock, easy to find and check out. Staff very helpful when I couldn't figure out the self checkout

It's truly sad to see poor management trickle down to poor customer service among the sales associates. A sale sign was still up that wasn't registering at self checkout. When I pointed out there was a sale sign to the associate, the associate wouldn't even bother to go look at it with me, just plainly said, no it's not on sale. I went and took a photo, showed her the photo of the sign, and she said you'll need my store manager's approval since it expired yesterday. Spoke with store manager who tried to not honor the sign, pointing out numbers on the sign to show how it expired. Those numbers are not for customers, those numbers are for the associates so they know when to take down the sign. They forgot to take down a sign, their mistake. But rather than admit that, she claimed they'd been busy fulfilling online orders all morning and wouldn't honor the sign. I pressed for the appropriate customer service and she said rudely, fine, but just this once. Having worked retail for years, this was truly disappointing to see. Not to mention, the self checkout is awful. There are never any bags present and it is just another step away from having any customer service interaction. Michael's needs to reevaluate. read more

Allart and crafts you need to be an artist+ decorations for any acatio. This is one of my happy read more

The store is bright and well stocked and the employees are nice. It's ruined by self checkout where you are watched like a hawk by someone who would be more helpful running a register, feel rushed because of the long line of irritated people waiting behind you, and can't wrap anything fragile because there are no supplies, space, or time. Michaels, staff your stores better. I'll shop online until then. read more

Great & large selection of yarns. Poor customer service to where they seem paranoid when you're none white & don't have a Karen personality. Let's just say since I've visited this store not even one African American or even an African employee works here. read more

This Michael's is all about efficiency. Lots of self check outs, super easy pick up for online orders. The place is clean and the staff is helpful. Update... came home and my order was completely wrong. That's annoying. read more

Just go to the store if you want to buy something. Th store is ok, but their online service is absolutely terrible. They sent the wrong item and there is no way to contact except a phone number, and you're out of luck if they are closed. read more

The worst service, they sell many breakable items such as glass bottles and vases. However, when you check out there is no paper available to wrap them in to take them home. They just throw them in the plastic bag with all other bought items. They shouldn't sell anything that is so easily breakable without having the ability to secure it for the customers. read more

Crafts and crafts and more crafts and all the stuff one needs to do crafts... as well as gifts and other stuffs. Some prices hefty and some prices reasonable. Find a coupon. Some aisles are neat and some are cluttered. read more

This is probably the slowest Michael's I've been into. Granted... I've been in like maybe 1 or 2 Michael's prior to this one. No big problems at all with this locale, it's right in the Kentlands, plenty of parking. The sales associates have been nice. So why the 4 stars. Two minor issues. 1. I know that the Men's Room at a Michael's might not be the most utilized space in the known world... but it just was not as clean as I hoped it would be. It sort of smelled pretty atrocioius. I think the smell might have been coming from the urinal. 2. I think they keep a lower staff on because the store seems pretty slow. It just makes finding help a little difficult. Overall, issues that won't prevent me from coming back. Note: If you sign up for Michael's emails... yeah... you'll get a lot of emails. And by a lot, I really mean A LOT. But you'll also get crazy large coupons ALL THE TIME. Like 40 percent off on one item ( like most of the time). It's totally worth it if you shop at crafts stores with any regularity. read more

There is a great selection of seasonal decor to be had here. I found several Fall decorations for my desk as well as some accessories for my Halloween costume. The staff is both helpful and plentiful. The only thing that could be approved are the rather outdated manual doors. Now I know this doesn't seem like a big deal, but it is pretty hard to push a cart with oversized scarecrows out of the door while trying to manually open. But seriously-what about mothers with strollers or someone who is wheelchair bound? Please Invest in automatic doors. read more

Michaels - Skull and skeleton among my many finds at 60% off. - Arts & Crafts Near Me - Gaithersburg, Maryland

Repeatly we have had a horrible checkout experience. I'm not sure why the cashiers and managers are so openly rude. They want you to do self checkout and are annoyed if you don't. If you do self checkout, they don't provide bags. If you ask for bags they rudely remind you to scan the bag codes to pay for the bags. This time, the woman, I'm assuming the manager, tried to take our bags and give them to an another customer. When we said, no we got them for ourselves, we may still need them--the manager aggressively approached our register and manually added the cost of all the bags. We told her we don't know yet how many we will need, she didn't care and charged us anything anyway. When an item needed a correction bc of we scanned it twice, we asked for help. The other cashier said, "she's so rude" loudly to the other customers. We were just trying to get out of there. I didn't even scan my coupons. If this is was the kind of experience that only happened once, I wouldn't leave a bad review. Either this is a problem at the corporate level with your customer service training, or this is a problem at the Kentlands management specifically. Either way you really need to address it. read more

Clean, well organized, well stocked store. Fast checkout and friendly service. Self checkout option. Plenty of parking.

Low staffed location, it was very difficult for me to find someone to assist me and it took a few minutes to search through the aisles and find what I was looking for. When I finally found someone she was pleasant and helped me pick out what I needed. A lot of the items were on clearance with their end of the season sale. The walkways were slim with the amount of items displayed in the middle of the walk space. They're located in Kentlands with plenty of open space to park. Overall, decent customer service with a few needed improvements. read more

I wanted some help with frames for my JD diploma. The lady at the register was super kind and referred me to the Frames Department. However the representatives at the register were utterly dismissive and seemed bothered that I (a customer) was present. First incident of poor customer service: I came and greeted and said excuse me, to which i was ignored by both elderly ladies. After waiting for them to end their seemingly personal and never ending conversation about their "plans" I again tried to get the attention of the lady behind the counter to which she asks me to hold a second as she continued playing on her computer screen. When she finally decided to do her job, she pointed me to a sea of frames "saying right there" I asked for further clarification as pointing in a general direction is not the most helpful way to communicate. She then begrudgingly walks out of the register and points. At no point did she try to actually assist me. As a was leaving the kind lady at the front of the store asked if i got everything, i told her no and explained why. She tried to remedy the situation but I was already unwilling to remain in that Michael's anymore. To the lady who actually tried to help me at the register, I thank you for not only being an amazing person for trying to remedy an obviously bad customer service experience but I genuinely thank you for trying to help and providing great customer service. read more

I don't normally have negative experiences in these stores but after tonight I feel the need to write a review here. Earlier in the day, I bought a spray can at a different Micheal's. While working in my project, the can started leaking and it spilled everywhere. The button stopped working. I wrapped it up and put it inside a shopping bag to exchange for another one. I decided to go to this store since I was going to be in the area. I went to the front register with my receipt and can of spray in a bag. Spoke with the associate and explained what happened. She was very sweet and told me that she needs to speak to her manager first. Sure, no problem. The manager approached me with a rude attitude that was not necessary. I explained what happened again and all she had to say was that the can is empty return to the other store. Really? Anyways, I called the other Michael's and asked that manager, Jessica, the policy and procedure for damaged cans. Guess what? If the manager at this store had taken the time to explain this nicely without the attitude, I wouldn't be writing this review right now. It's an $8 can. I can afford to buy another one not trying to get one passed by you ma'am. read more

This is the worst store ever: The workers are nasty and rude. I bought several frames for a funeral, I got one home and it was cracked in the back so I had not noticed at the store. I had the receipt and tried to take it back. They refused. The clear packaging was holding the frame together. Nasty elderly staff. read more

Wasn't let in the store because it was "closed." However they had just let another customer in and it was only 8:55.

I like this store a lot! They are always well stocked, clean, well organized and I can usually flag down a helpful person to answer my insanely stupid doubts about how to take my new DIY project to the next level. . heh! Most people that work here are very knowledgeable and are usually willing to spend more than 5 seconds answering my questions - which can be very asinine, i tell you! They also have really good specials at all times - either based on projects or products, which is excellent - I recebtly snagged a VERY cute necklace stand for like 10 bucks - scoreee..!! read more

This Michaels is one of my favorite locations. Always stocked and friendly associates. As an Etsy shop owner I often feel like I get most of my supplies plus more for a great deal! Came to this location to purchase a specific item that wasn't marked on sale in store but was online. One the managers was kind enough to price match for me even though the associate was unsure how to do so. Will continue to use this location as my go to! read more

Michaels - Sale online but not in store. Manager price matched! - Arts & Crafts Near Me - Gaithersburg, Maryland

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I love going here to get things. staff is friendly and helpful when I cant find things they have a huge selection of items always go online to get a coupon or download the michaels app on your phone and make sure you get the discount! read more

I love me some Michael's shopping. I could stay in here for hours thinking about what project I want to make next. However, when will you realize you need more cashiers?! There is always a super intense line no matter what time and what day. Please hire more help to keep it movin'! read more

To Whom It May Concern, I just visited you Kentlands location and I am very disheartened. My interaction with who I presume was the store manager was less than great, honestly it wasn't even ok. I was being ran up by an older gentleman, I had a lot of items and there were others waiting in line so he called for backup. Then appeared who I presume was the store manager as she walked by us she gave my husband and I the most unpleasant look. It was as if we were not welcomed. Then she began to ring up other customers. While the older gentleman was ringing me up one of the sandals I was purchasing didn't have a barcode he quietly said oh this one is missing a barcode and put that item to the side. This is when the manager inserted herself in the transaction despite helping the customer standing in front of her. She yelled over that I would have to go fin another pair exactly like it. I asked even though I have the same size of that shoe just in different colors? Now mind you all the shoes cost the same $8 and the were ALL on sale underneath a sign for 70% off. So I was made to go back and dig through the pile and find the exact pair. When the cashier rung it up and it came to the same price as the two other pairs I bought. So I said it was the same price and the manager had nothing to say, no apology, nothing. I felt like she tried to embarrass and belittle me. If I was a white woman she would not have treated me this way. It was clear in her looks at us and the way she interacted with us she has a problem with African American people. I think she needs to take a sensitivity training because that was horrible. You would think being a loyal customer would get you treated fairly but it does not. read more

Unbelievably rude service from the woman behind the framing desk. I wanted a specific frame for my son's diploma but it didn't fit because the mat size opening was too small. I brought it to her and asked if she had a different mat size and she said yes. Barely looked at me, measured it, entered into the computer and told me how much it would be. I started to pay then she said something about coming back later, so I said I was going to take the mat and do it myself to give my son today. She said no they're custom ordered so I said that wouldn't work so she got up and walked away, didn't say anything else! read more

The manager is rude. There cashier was rude. They were out of at least half of the supplies that I needed, and when I asked to sign up for the senior discount, I was told that I had to sign up online. I fold them that online it says that you must sign up in store, and customer service reps in India say that you must sign up in store. Noooo, they just got nastier. If I do shop there again, it's only because I have no other choice. They REALLY need better staff & management! If you need to find something, they'll tell you what aisle, and even if they aren't busy, they will not help you find what you need. There is no reason...and no excuse for being nasty, rude, and lazy. That's just not how business works! P.S. You can find great craft supply stores on eBay! They are helpful & affordable! Just look for the ones with FIVE stars! read more

Every time I visit Michael's I think "never again" and then relent because I want to support local business and maybe the labor/stocking/service issues are COVID related and maybe I got them at a bad time. I'm sort of done done this go around. The staff don't know the stock (of note in a craft/ art supply shop); the stock is shelved in disarray; bright young staff are indeed available, however, to direct you to self check out (no paper or boxes available for fragile items) and "keep the line moving!" but not actually man one of the empty registers. In fact they betray dismay or confusion if you want to pay cash. A common answer is "you can shop on line and pick it up here". And they wonder why brick & mortar stores are closing. Bottom line : an unpleasant and unproductive shopping experience. There are thing out of this store's control but pleasant customer service is merely a function of courtesy and caring. There's a Joann's just up the road... read more

This location is awful! Incredibly rude staff. They were giving me a hard time about an order that I wanted to return (it was brand new and had only been purchased online a week ago). I couldn't find the packing slip, but I had the order confirmation email so I thought that would be fine, but they were acting as though they couldn't just use the confirmation email to look up my order, making the whole process take longer than necessary. They finally gave me back my refund after asking me a million different questions - this is usually never an issue at most businesses! Needless to say, I will definitely not be shopping here again! read more

Horrible customer service, management even worse, the cashiers are rude and make mistakes on the registers while charging transactions. Will not visit this store again. read more

Michael's is perfect for all art supplies and seasonal decor. They offer great discounts (40% off coupons). I recently got into calligraphy, so I came to purchase some black brush pens. I was recommended Tombow, but was surprised to see that a pack of 2 pens was $9! I waited until I could use a coupon, then was able to save $3. The pens are really good quality, perfect for a beginner like myself. read more

It's a Michaels...much like all other Michaels. Definitely heavy on the scrapbooking stuff, and less on the things that I actually need a craft store for...like a variety of paints, brushes and epoxies (they have them, just not a huge selection). Still, it works in a pinch. Yay for pinches and last minute projects where I clearly didn't think things through/plan ahead. read more

First time at this Michael's we walked in looks clean and organized however we go ask an employee where an item was and I'm assuming it was a manager that rudely interrupted us complaining about an customer that dumped glitter all over the floor and complaining about her car being hit in the parking lot by a shopping cart. We continued shopping I had to use the restroom I was washing my hands and I the lady next to my stall came out it was the same lady that was complaining about customers she didn't even wash her hands !! I swear if it was restaurant I would have went to the owner. How disgusting how do you complain about others and you dirty and you the manager. Smh won't be returning to that location read more

This is the worst Michaels location ever! Let's just say White Privileged! I Iam of mixed race (white and black) but this place takes the cake! For some reason Michael's Craft store says they are pet friendly even though there are NO pet items inside. I went to make a large purchase a few days ago and had to put everything down and walk out! I was shopping when 2 separate customers with very large dogs were in the store didn't care that their dogs were barking at people and at each other. Every isle I went down there they are. My sister who came with me is allergic to dog fur and is terrified of even the smallest dog. Theses owners claim "oh my dog is nice and won't bite anyone". I was the owner of 3 dogs and have been bitten by 2 of them. I complained to the manager and I was told small dogs are allowed so I asked how did 2 large dogs to my white waist get to come in she had no explanation. I called corporate and their only response is they are pet friendly. Michaels it's managers and legal team need to rethink that option. Some people have severe allergies, people bring their small children and animals can be unpredictable. If a dog bites someone surly Michael's will be legally sued. The lack of care for everyone else is very selfish. I have been to over 5 Michaels in my area and never experienced this! Because of its location anything is allowed! Whit Privilege. If I take a pit bull in there let's see what they say! I will never shop at this store ever again due to the lack of care for other customers who don't have pets, don't like animals, are afraid of animals or allergic to animals. That's very unfair and one sided. read more

horrible management, worked there less than a month! manager thinks she owns the building, like she lives there! was rude to customers and staff! staff had to leave ! because of her behavior, i was let go for to many no call no shows , when i didnt even want to work there. lucky for her that was planning to be my last day since i got a other job with better pay and management . dont recommend working here read more

I frequent Michael's in the Kentlands a lot. These reviews are so misleading. I get my framing done here now and they are the BEST!! Super friendly and the quality is amazing. Any negative review is on the customer, not the employees. Highly recommend read more

This location is not closed! I come here for all my crafts needs when I'm back in MD! They have yet to let me down... This location is definitely a scrapbookers paradise. They have four isles dedicated to just scrapbooking! read more