Michael's has had its ups and downs over the years, as all big box retailers have. Unfortunately their service and representatives have taken a dive over the years....with most just avoiding eye contact and having little to no service related training so it seems..... until just the other day when we were helped enthusiastically by Charm. From start to finish, with so much going on in the store, helping coach her teammates and still providing excellent service to us and our kids. We were blown away! Charm is an ASSET and needs to be protected at ALL COSTS! read more

Very disappointing experience with the balloon services at Michaels. I placed an order specifically for inflated balloons / helium balloons for a birthday party, but the order was fulfilled incorrectly and the balloons were provided uninflated. When I contacted the store to have the mistake corrected, they refused to fix the order. If you're looking for balloon inflation, helium balloons, birthday balloons, party balloons, balloon pickup, balloon delivery, or balloons for a birthday party or event, I would recommend going elsewhere. Party City's pop-up inside Staples offers balloon services and would be a much better option based on my experience. The biggest issue wasn't simply that a mistake happened--it was the refusal to correct an incorrectly fulfilled balloon order. I would not rely on this location for balloons or time-sensitive party supplies. read more

Every trip to Michaels is an adventure. I absolutely love their seasonal decor and picture frame selections. Michaels is my go-to stop if I am working on an art project or looking for craft inspo. It's also a great place to find kids crafts and activities. They even have a selection of squishies, toy cars and more. Historically I have had a hard time finding any help on the sales floor, but this most recent visit was the opposite! I wanted to get some sharpies and they had to be unlocked from a cabinet. Someone helped me right away! I recently got a really cool piece of wall art that I am super excited about! They have a lot of great home decor surprisingly. Keep an eye out for their sales! Some of their pricing can be a bit high, but the sales make it worth it. If you are looking to start a new project, get into the holiday spirit (any holiday) or freshen up your home decor, Michaels is it! read more

This Michaels is clean well stocked and full of so.many cool things. They always have coupons and great deals. I stopped by for some number balloons. some flower foam. everything was easy to find and staff I so friendly. A young lady assisted me with blowing up my balloons and loved her charasmatic self. I will be coming back. read more

Michaels - Halloween - Knitting Supplies Near Me - Encino, California

See all

I miss Joann, but this will do. Michaels offers such a wide variety of craft supplies. Walking down each aisle will inspire a new creative pursuit. At least it does for me. I highly recommend signing up for their rewards program. It's free to join and I got a 50% off coupon for initially signing up. My bracelet supplies were gonna be close to $50 which is wayyy more than I was anticipating!! After using my 50% off and then a 25% off they gave me, I got it down to $38. *Whew!* Plenty of free parking here, although it gets busy because of all the restaurants and other businesses. read more

Do they ever answer their phone? Honestly . When I call they never ever ever answer and it truly makes me not want to go to the store . Is anyone working? Honestly read more

This store deserves five stars because of staff expertise and intelligence... the framing department is wonderful! The store is tidy... though low on paper, they now have fabric... best of all glues and cutting tools... though low on ribbons. Overall... everyone is always busy and answering questions... customers helping customers... it's a family ... a community. The checkout team is great... dealing with us... and having enough energy to greet our arrivals and ...departures.... read more

See all

I went in asking for price adjustment based off the Michaels app and the manager came in to do so. She came in with no intention to help me. Mind you I gave them no attitude. She did not do the adjustment correctly and came back while she rolled her eyes in front of me. It was a young woman manager so if any of you have to deal with her, good luck. Disappointed with Michael's in how they choose people to lead their stores. read more

My go to for all things Michaels especially those deals, not just because it's the closest arts and craft store, but because it's a good one. And I get a lot of craft and creative essentials here, but also so many good deals on frames for posters, art, miscellaneous items and picture frames. It's always clean, good selections, easy-ish to navigate... Some things tend to go toward the front that move better rather than one the isle they belong. Seasonal items always draw me in, especially great deals on string lights and back to school supplies. Art materials will definitely be on sale and currently are. Customer service is close to perfect every time. When there's a line they keep it moving with at least three or more registers open. Located not to far from where "LaRusso Auto Group" would be if it were a real place (Cobra Kai reference), inside the Encino Commons on Ventura Blvd between Louise and Amestoy Avenues. You can get lucky with parking, sometimes even in front, so take you time as people do come and go from this Encino Commons mall-ish of businesses. However if you're not up for the journey in or adventures in parking in a lot... Apparently you can even DoorDash Michaels to yourself, something I just learned this month! Get that hobby shop fix at the one and but not only Michaels of Encino. read more

I like the varieties offered at this store. What brings me back over and over is their reasonable prices for frames, T-shirts, and canvas for oil painting. And decent quality. I wrote this review but mainly because of great service and staff. Thank you. read more

I called and asked a question, the cashier who answered was incredibly rude and hung up on me. I asked if they carried wooly nylon thread, didn't expect the response I got then hung up read more

I wouldn't be surprised if all the negative reviews were talking about the same employee. She was so incredibly rude, I felt on edge the entire interaction. With everything I did and every question I asked her tone was so mean and snappy. I got out of there as quickly as possible. I went to return something and usually shop around after, but I ran and grabbed one thing I needed and left. She kept watching me like I was ganna do something wrong. I haven't felt that uncomfortable in a store in a long time. Every time a costumer entered she would say "welcome to Michael's" but her tone of voice each time made it sound like she wanted to murder each person that walked in. Never going to that Michael's again. read more

Customer service was horrible! Cashiers do not want to be there and are clearly taking out on the customers. I wish Joann's was still around. read more

I went to this Michael's to take a look at the Halloween decor. They had a great selection. I ended up getting these hanging candles, knowing i had a $10 off coupon. As we walked up the line, Kaitlyn greeted us and offered assistance with check out. I showed her my $10 coupon and she brought to my attention a 30% off coupon i missed. We ended up saving a lot more than anticipated! Kaitlyn was great and very friendly, great customer service. read more

Michaels - Hanging Witch Hat Candles - Knitting Supplies Near Me - Encino, California

I usually rarely give 1 star , but customer service was at the lowest level in last 25 years i have been shopping here! I love this store as far as selection but people working here need to be drug tested. Change the workers or the value is not gonna matter. People shop online anyways. If this location is to survive they need to make moves. I bought a product that did not function as promised and kicked out of the store while trying to show pictures that have prove. read more

Decent Michaels location, nice shopping center with its own free lot, not the easiest to navigate, but still. The actual store is nice, big, well stocked, pretty easy to navigate. I am not a crafty kind of girl, but I enjoy browsing, see what's new and shop for home decor or photo albums (yes, I still buy those!). I needed a vase kind of a container for a small project and it was easy to find. Nice customer service, better than other locations, no problem using their coupons. Fun place to shop at! read more

I needed some knitting for my niece. This place has a great variety and very helpful staff. Price are descent

I was doing an Instacart order there at around 6:15 today (June 24th). It was a terrible experience. I was picking up a batch of balloons for a customer that had to be inflated. No problem right? Easy. Is what I thought. Nope. The lady at the checkout had no communication with me whatsoever. I checked out and before paying I asked if they can be inflated. She then told me "no the charge is already included in the total." Not what I asked but okay. I finish checking out and she grabs the balloons. She says nothing. I don't hear the helium machine go off until 10 minutes later so I have no idea what she was doing around that time but I didn't look because I don't stare at people while doing their job. She still says nothing to me. A good 15 minutes pass again and I was getting restless. I had no idea when the balloons were going to finish so I started lapping the store. I walked around the store about 5 times slowly and finally I get back and I think they have to be done right? Each time I checked, it didn't look like much progress was being made and at some points she wasn't actually working on my balloons, just helping someone else. Even though there were other employees. Another employee seemed to take over at some point. Still no one says anything to me. I look over again and I see that another balloons are being made and I'm thinking if the one I got were done they would say something right? WRONG! They sat there for a good 3 minutes and go up to the counter and ask if they are done. No one responds. I ask again. Finally she says yes. And that's it. NO COMMUNICATION WHATSOEVER. I could have gotten a heads up that it would take 30 minutes or so (not exaggerating) but not a word was said to me. I was treated so poorly and for what? Because I'm not the actual customer?? Well the customer was waiting for ME to deliver these. Super unprofessional and very rude people. I've been in customer service many times, and no matter the reason for someone's visit at the store, they always get treated with respect as long as they give it back, which I did. I could have complained right then and there but all I was able to say was "You could have said something." And walked away. Honestly they didn't deserve my patience. read more

DO NOT SHOP HERE! They will double bill you! Framing dept. charged my wife twice for frames. Young kid working there at the time kept saying he was having issues running the card so he kept running it. Have tried over and over to get them to correct the charge and they would not resolve the issue. They even fought the credit card company. Unless you want to get double billed, don't shop at this Michael's. They should be ashamed of their customer service. read more

Kaitlyn was amazing with customer service! I needed a water based paint pen and she walked me around store and gave her professional opinion. May seem small, but that kind of customer service is an awesome! I'll will be returning. read more

This store was fairly busy on Sunday around 1pm. It was also well-stocked for Christmas, bright, and clean. But the customer service was terrible! I came in to get something custom framed, and no one was manning the custom frame area. I asked a woman with long white hair in a ponytail if she was the person who could help me, and she walked away without saying anything. I waited for 5-10 minutes with no one coming over to help. Then I ran into the same woman again and asked her if she could find someone who could help me. She said yes, and walked away. I waited for another 5-10 minutes with no one coming over to help. Then I ran into the same woman again, and asked her if she could find someone who could help me. This time she looked at me like I was annoying her, and said there was no one staffed for the framing area. So I'll be taking my business back to FastFrame or a locally-owned mom n pop retailer with people who know how to greet customers. read more

Kaitlyn is super helpful and patient!! She helped me find everything I needed. Shout out her and this Michaels for helping me with the best deals read more

Kaitlyn at this Michaels location is extremely helpful! I needed help with my first purchase of Ohuhu Alcohol markers and I had tons of questions. Kaitlyn was so patient, knowledgeable, and welcoming. She helped me to figure out which set made more sense to buy so I didn't buy duplicates. She even showed me where to look for coupons so I could save money. I am so grateful that Kaitlyn was there to help me and she is definitely an asset to the company. -Tisha read more

Michaels - I used the Ohuhu Markers I purchased from Michael's Arts and Crafts to color this picture. Love these markers! - Knitting Supplies Near Me - Encino, California

Now I understand the low ratings. I went in to get something framed. There were two woman ahead of me so I took my young daughters while we looked for some presents for a friends birthday. We came back to the framing section and continued to wait for the two woman to finish with the gentleman working in that section.after about two minutes he turns to me and says" they are going to be my last customer before I go on break." It's not his fault, but that's terrible service. Michael's should either pay him overtime to assist a waiting customer or staff the store so that they can handle the business. I will take my business somewhere else that I hope will be ready to take my money. read more

Kaitlyn honestly needs a raise will come back for more business there her service was impeccable 10/10

Custom framing.... We all know it's all customer service and creativity. We also know it cost a grip! Per the website I booked an appointment in advance. Shows up 15 mins earlier just to browse different types of frames they carry. An employee asked if I needed assistance I stated I have an appt for consultation her first response was well I'm about to take lunch now I'm into my 5th hour so if you are ready I can help you otherwise you will have to wait til I return. When she realized I have already pulled the frame sample and mats she opted to help instead of taking her lunch. After 40 mins of her trying to input the dimensions into the computer I still did not have an estimate of what it will cost to get the job done by them. Being frustrated doesn't describe my feeling of standing around. Since over 45 mins has past still without an estimate I decided to speak with the store manager to complain about lack of knowledge of the system and unprofessionalism of their employee. Store manager comment "ok I will look into it. Anything else you want to say?" It just left me floored. Walked out and decided to find another store... This is the customer service experience in 2024.... Just shaking my head. read more

These people never bring out my order if I choose curbside pickup. Why even have the choice for curbside pickup when no one pays attention to it?? I wait for 20 mins every time for no reason. I call the store and get hung up on, and keep calling and no one answers. I am injured and just needed to someone to bring my order out. Nope, had to make my way in the store only to find my order still sitting there. Can't talk to customer care, because when you choose the chat option it says you have a wait time of however many minutes and then tells you your session timed out because of inactivity. How?? All around just a terrible store and awful non-existent customer service. read more

I don't go to Michael's often as I am not a crafty person but occasionally I need to get something for work. In the past week I have been to the Encino location 2x and I want to say the service was spectacular. I could find an associate to ask a question and if they didn't know they immediately got on their walkie to ask a colleague and then I actually had people meet me and take me to the item I was looking for, in addition they showed me other items that were similar that they thought might work also. This is the BEST service I have ever received at Michael's. Keep up the good work !!! read more

Besides the absurd amount of time it takes to check out. This place always has what I need for baking my cakes. And getting holiday decor super early on lol read more

We needed a specific yet slightly unusual item. Kaitlyn answered the phone and gave us the information we needed... a true professional! She makes us eager to return and buy more. read more

Kaitlyn was amazing! super friendly and the most helpful person I've ever had at that store.

Great stuff, very expensive i usually wait to buy things until they go on clearance or there is a sale, super fun place though staff is generally pretty nice read more

I went to Michaels today to pick up a few items for some home and clothing repairs. I found exactly what I needed in a few minutes (I have been in the store before and had a general idea where things would be located). I waited in a short line and was assisted by Charm at the check out area. She was so kind and helpful. I mentioned that I appreciated her excellent customer experience and she directed me to her manager, Josef. When I spoke to Josef to compliment Charm, he was so appreciative and lovely. Meeting Charm and Josef set a happy tone to a mundane Tuesday. Grateful to Michaels for retaining a terrific team. read more

Zenah was amazing today! I brought in my elderly client (who lives her crafts that keep her happy),who has Alzheimer's and is in her 90s. By the time we got to the register, she was exhausted! Zenah got her a chair and kept an eye on her so I could go get the car and park right out front. So many people don't have the time or patience for those with physical ailments or move slowly, or don't know what is going on, but Zenah deserves a raise! Thank you for making today much easier for both of us! read more

Kaitlyn was so very helpful. Her customer service was incredible. She far exceeded duties in assisting me. She is a 10 she could teach other employees how to assist customers in their search for products at Michael's she should be promoted Marcy read more

Online the store website says there is a 20% coupon available for customers. However when you try to redeem in the store, they will tell you that you need a barcode. The website does not pull up a barcode only gives you a code with words. I had to practically demand them to give me the cupon. Honestly it kind of feels like a scam. They try to make it seem like they're going to give you the 20% off but when you actually try to use it, they make it impossible. The store clerk would not give me the code. Only until I repeated the fact that other stores have no problem honoring their coupons to the manager finally gave me the store coupon. I spend hundreds of dollars here every month as I am an art teacher. And on average Michaels is more expensive for each item compared to the other store. The other craft store gives me 25% off, all I need to do is give them my phone number. Michael's has lost me forever as a customer. read more

Michaels - Online the store website says there is a 20% coupon but when you try to re-deem in store they do not honor it. - Knitting Supplies Near Me - Encino, California

I want to start this negative review by stating that the reason I am leaving this review has absolutely nothing to do with ANY of the staff at this location. Every staff member has always been kind, helpful, and knowledgeable whenever I have needed assistance shopping. But have visited this Michaels THREE times over a TWO WEEK period, and all 3 times I have visited there has been an extremely loud and extremely audible security alarm going off in the store. I can not CONCEIVE of a reality in which at least turning off the beeping is not something trivial for a security technician to solve. And I can not CONCEIVE of a reality where corporate has not been made aware of this issue considering I do not know how anyone could spend an entire day listening to this LOUD, HIGHLY FREQUENT, and GRATING siren blaring all day. It's frustrating enough as a customer, imagine how the employees feel working like that for hours, and for days and weeks. I can literally hear the beeping from my car in the parking lot. I can ONLY assume that corporate was made aware of this and has dragged their feet as corporations do to get a security technician in there to fix the problem. Which is RIDICULOUS. My heart goes out to the staff that have to deal with this, I HIGHLY doubt you are being paid anywhere near enough to put up with such a HOSTILE working condition. So to Michael's corporate: YOU NEED TO GET SOMEONE TO THAT LOCATION RIGHT. NOW. NOT TOMORROW! NOT TUESDAY! RIGHT. NOW. Just to reiterate this has been the case THREE TIMES in TWO WEEKS!!! That's insanity!!! It is so clear that you do not care about your employees AT. ALL. So start making that right for them by FIXING THIS NOW!!!! I would leave 0 stars if that were possible. read more

Cool store with a good selection, pleasant staff. I buy things for drawing, for decoration for Halloween and New Year. It is always fashionable to find something interesting read more

Who isn't putting together a puzzle at this point?! I know I was way late to the game but that's because I kept delivering shi* to my office that was closed. Anyhow I put together my first 500 (I know, kid level) puzzle and I'm just not a puzzler by any means. I was so proud to have finished this thing in five days and it really is pretty there was no way in hell I was taking it apart and putting it back in its box, nope! A friend of mine told me where to find puzzle glue and that Michaels was doing a pick up option, this worked out swimmingly. I placed the order and within a couple of days it was ready for pick up. I pulled into the parking lot, popped the trunk, gave them a buzz with my order number and they came right out to check my ID through the window, drop my bag in the trunk, close it up and I was on my way. Superb service!!!! It's still so unusual to try and get use to this new norm but Michaels is totally on board and so helpful. If you can find your items in stock I'd highly suggest going this route. Very thankful to my friend who told me how to save my puzzle and for Michaels Encino staff being excellent. I hadn't previously shopped at this location. I really barely even remembered they existed here but it's really times like these that will build a customer base and I'll definitely visit when things open back up a bit. Thanks!!! read more

I like Michaels at this location~ you never know what you find, even if you come for a specific thing(s) for your project, it is hard to resist and not to buy something else~ probably because all the sales and coupons they promote? The line to pay can be veeeeery slow so prepare to wait....they are definitely short on staff~ p.s. please be patient and kind:) read more

Michaels - Frame place - Knitting Supplies Near Me - Encino, California