The job they did was incredibly bad and actually ruined the print that I brought in. I meticulously gave them detailed, desired dimensions and had them take a photo record of a detailed simulation I made for them. After much coaching, the preview they showed me on their computer looked correct. I also emphasized that the production notes at the very bottom of the print, though not being exposed, must remain intact for future provenance. There was no reason to suspect they would be affected because the mat and frame were to be significantly larger than the 2' x 3' print. Refer to my 2 photos as to the result (which is bad beyond words). In short, the results bears no resemblance to what I wanted and they actually cut the legend. The mat was also a bit crooked, but that's the least of my worries. Avoid this "Custom Framing" shop at all costs! read more

Michael's Custom Picture Frames - Not even close - Framing Near Me - Santa Clara, California

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Went to the McHenry, IL store. Theresa C took our order and completed our project. To say Theresa C did a phenomenal job, would be a gross understatement. What made her work even more exceptional, is the fact that our frame is huge. The print Theresa was framing for us was, 19.5"W X 38"L, not an easy size to work with!! Michaels Custom Framing, please thank Theresa for us and tell her we think she's extremely talented and we appreciate all the time she took with our project, we absolutely love it!!!! read more

I am so pleased with your picture frame dept. at your Michael's store in Rome , Georgia. They do an excellent job. I have had pictures done before at your store in Kennesaw, Georgia when I lived there. I have never been disappointed. Ever who trains your employees in that department deserves a ten rating. You have a permanent happy customer. Best regards, Mrs. Nina McConnell ninasmcconnell@outlook.com read more

Put on hold for 17 minutes. Called back to start the game again, nobody picks up. Phone call terminated automatically. Makes it hard to return calls about a $300 custom frame order. C'mon--you can do better. read more

I went into Michaels to have two different items done. One was a Taylor Swift album with a signed piece that was a picture of Taylor from within the album. The second piece was a then Governor Jimmy Carter Proclamation that was also hand signed. I received a phone call from Michaels the following week, and that the frame for the Taylor Swift was scratched when received, and it needed to be returned. There goes another week of delays, but at least I had me Jimmy Carter to pickup that Friday, so I thought! I contacted them on that Friday to inquire about my Jimmy Carter to see when I could pick it up since no one had reached out to me, and low and behold another issue, and this time it was the Matting, and I was told that it was placed on a Rush order, and that it had already been mailed out. This was my second time and my last time having Michaels do any framing for me. The first time I took something in, a Leann Rimes signed CD, and Picture, the matting was damaged and they had to return it to be fixed. Once the second matting arrived once again on a rush order it was also received damaged. When you spend over $500.00 on two items, or any amount, you would think and expect that who ever the vendor is would at least preform a quality check on items before their shipped out, but I guess not! I also noticed that my 6% in rewards points didn't even add up to what I spent. I'm sorry, but 6% of a little over $500 is not $20! I received another $5 reward almost a week later, but even $25 still doesn't add up! If this happened to me, how many other customers has this happened to that hasn't caught it? "The Michaels Company", is the largest Arts & Crafts store in North America, but their framing vendor is subpar, and even their frame sales are not in their system, and the store staff have to do an override just to get it right. This has been going on for the last two years, and the staff have been fighting with them since they changed over to a new system that obviously doesn't work, but are not interested in fixing it. I will start shopping for framing somewhere else from this point on since Michaels Corporate seems to no care about their systems not working, and nor is their framing vendor caring. How much money is being wasted when there is so much being returned because of a complete lack of Quality control happening! That's sad coming from a company that has been around for over 50 years. read more

I have never been more frustrated with a company then Michaels Custom Framing. I used there website to get two prints that I got from an artist. The prints were expensive but worth the price As they are only 100 printed. With my surprise I find out that they lost one. I'm so upset because I'll never be able to get them again What's even worst is the customer service. I've yet to get a call or email From their risk management team. The only person communicating is madeline but nothing has been done. What a mess this has been. I would never be using them Again! read more

I used the "How Does It Work" on their Custom Framing website. I put in the dimensions, chose the mats and frame and was ready to check out. They were ready to accept my credit card for $151. I decided to take the print in just to be sure and with the very able and polite framer chose the same options and the cost was over $500. He could not explain the discrepancy other than to mention that the website "design of the framing" did not include the glass/plexiglass or labor. He did the same thing I did on the website just to check, and it came up to be the same $151. He appeared to not understand why the website would have such a low quote. I have written two emails with no response. I chatted with customer service and they said they would send it to management and I have heard nothing. Very unresponsive to explain the gross discrepancy in their online promotion and reality. read more

I went to the store to get suggestions for framing a photograph that I took and wanted to enlarge. I was planning to get it done with an aluminum method but it was recommended that acrylic was more scratch resistant. I asked about a wire hanging in the back and the person said that would not be a problem. They weren't allow to do the acrylic or aluminum framing in-house and said it had to be order on-line. I went and submitted my order and when I received the artwork, I notice 4 dime size holes in each of the corner and big bolts were sent along. Their website doesn't give you any options for the wiring so I just assumed it would come with a wire in the back. I have never seen photographs in any art shows with 4 holes in the front of a picture. Plus, I don't like the way it looks. The display in the store doesn't show this method at all. I'm trying to get someone from Customer Service to call me as I am assuming this has to be a mistake by their production team. So far, no one has called me back and it's been a week. I will either ask for a replacement if they can do it the right way or request a refund. read more

Yikes. I gave them two tries to get it right, but it was just unusable :( Their was ink smudge on the white frame, the glass was shorter than the actual frame, the mat slunk down once upright. I mean, just terrible. AND they are not even more affordable than custom framers. Go elsewhere. read more

Got 3 pieces framed at the Coquitlam store for over $700 and that was with a half off coupon. Their pricing is out to lunch overpriced. Save yourself some money and go anywhere else. read more

The lady that helped with framing a concert poster was great! I will go there again with my frame needs.