1. Bontrager Framing Service

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Santa Clara, CA

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Bontrager Framing Service

5.0 (4 reviews)
Closed • 9:30 am - 4:00 pm

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16 years ago

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Michaels

Michaels

3.4(126 reviews)
6.2 mi
•$$

Omg I forgot the workers name but he was an Indian older man I think his name started with a D,…read moreDavinder maybe ? working 8.4.26 evening. He was so helpful and kind. The time I was there waiting for my balloons to get inflated I saw him help other customers with the same kindness. It just made me appreciate his passion to help others and I left satisfied with my balloon purchase and the help I received.

There was an item I decided I was ready to buy. Website showed it as IN STOCK at this store, so…read morewanted to make a last decision. I got to the store, and was unable to locate the specific design I was looking for, but they had ANOTHER one available (that online said wasn't in store).... I thought, score! Took it up to the register to check if the could price match the app. After waiting about 10 minutes for the one employee at the front end to finish with another customer having a price discrepancy, she scanned my item, said it was discontinued, and was listed at FULL PRICE. I'm like, uh no. Signs back there said 40% off by this designer, and the APP was showing 60% off! She suggested buying it in the app for store pick up. Remember above when I mentioned it wasn't een LISTED as in stock? She called the manager on her internal phone thing, and she says that's all they can do. I just "chatted" with their corporate online customer service. When adding the item to my cart, at the discounted price, I then go to the cart, and it's FULL PRICE. Online customer service suggests buying it full retail online, then chatting with them AGAIN abou tthe price discrepency and they would "see what they could do". Are you kidding me? Where has customer service gone? Why couldn't the manager come out and talk to me at the store? Why couldn't the ONLINE customer service price adjust or coupon it for that one transaction or something? Apparently management and online customer service is gone at Michaels. I used to think fondly of them, I guess it's a sign how I never see customers in the store, as to the current. I wanted 1 or 2 items... now it just leaves a bad thought. I'd recommend TRIPLE CHECKING the online cart pricing as you proceed through checkout ... I guess both online AND in store, since apparently customer service is officially dead.

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Michaels
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Bontrager Framing Service - framing - Updated October 2026

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