Huge Michaels! Much art such supplies! This particular Michaels is large, located underneath star market, it's usually pretty quiet and the staff always handle a queue quickly and professionally. It's well stocked and laid out very nicely. Be sure to check on their website for coupons since you will end up saving a lot, they usually offer 50% off one item. I like this store. It's always clean and well stocked. I will always come here for my art supply needs! read more

This review is for Michael's frame shop ONLY (the rest of the store is fine, a big selection of all kinds of fun art and craft supplies). But BEWARE damage to your precious art if you try to get it framed there! I left four original oil paintings for simple framing, stored in an expensive art folder. I made a point of asking the server to be careful with the paintIngs and with the folder. The best painting came back scratched and scuffed in multiple places, ruining it. The folder had a big piece of masking tape with my name plastered right across it, so that when the tape came off it tore the underlying paper. This was a CARELESS and damaging job, which ruined my precious art, bought on travels and carried safely carefully across the world. Michael's should get out of the framing business. They gave me a refund on the one painting, but it is ruined, and it is irreplaceable. read more

Nobody working there! Nonexistent service. I had to search for someone to help me and finally found a manager who totally ignored me. Best go to craft store at Freshpond Mall! read more

So the moment I walked into this Michaels I was immediately interested in the Halloween themed items! The selection was perfect hence the four stores, but the service was great. I found some cute Halloween cupcake liners for my Halloween party! My cousin found her frosting metal tips too! I would say this is a pretty decent Michaels for decorative items, but that's all I was looking for. Also, shout out to the cheerful gentleman who checked us out. He made the experience so lovely! read more

The store is really nice and their selection is great, but the staff seemed very lax when I was there. There was a lot of staff sort of wandering around while I was shopping and not one of them really acknowledged that I was even there. Not that I needed a ton of help, but I just feel it was a bit lazy for not one person to even say hello or ask if I needed help with something. Overall, I'm very happy with this new location and their selection seems superior to the one in Everett. I'm glad I don't have to make that trek anymore! read more

I love Michaels. I am a teacher and a mother. I shop there for my students and my 4 children. I love shopping for candles and flowers decorations for myself. I at least spend 150 a week smh. Plus the people that work there are great. I usually go to Dianne and Luisa. They are the sweetest and all smiles all the time. I really don't like the Michaels in Everett!! Horrible store and staff. read more

Whenever I go to Michael's, I never really find what I am looking for but I do find some creative alternative. Though they do seem understaffed (look for Heather, she is very well informed and clearly an artist in her own right!), the store clerks are super helpful when available. I like this store overall bc it does not pretend to be anything it is not. It is a do-it-yourself craft store, not Nordstroms! read more

So glad this store opened in porter square! Spacious, clean, helpful staff and lots of sales!! One of the nicest Michael's Ive been in.

I come to Michael's for the framing department, notably the creative and professional framing experts who won't push you over the edge of your budget. I've tried a few other framing stores in the Cambridge/Somerville area, and I keep coming back to Michael's. They really take the time to help you pick out something that compliments your art, while keeping your personal tastes in mind. My taste can veer a bit towards the out of the ordinary end of the spectrum when it comes to art and frames but the framers at Michael's never bat an eye or act remotely judgy (to my face at least), which I actually have encountered at other, higher end (ie snooty) frame shops in the area. I've had nothing but positive experiences at Michael's and I would highly recommend this store to anyone who is looking for a framer. read more

My favorite store for buying arts n crafts for the kids (and me ;) ). They've so many things especially for seasonal decorating! I could spend hours in there. read more

I really like this location. It's a Michaels, so you know what to expect.. But there are a few employees I see every time I'm in that are really knowledgable and always excited to help out and it really makes this store stand out to me as having great customer service. read more

I tried to speak with one of the representatives in this store and she was extremely disrespectful. Her name is Bobbie. She did not even let me talk and did not want to help me at all. I was not even able to ask a question and she started yelling at me in a very mean way. It is clear that she does not like to work with people. The managers of this store should strongly reconsider if she is the right person por this position. read more

There is an employee named Abby that is a DREAM. I wandered around this place for at least 10 minutes and couldn't find anything I was looking for (very simple things, safety pins and masking tape, amongst others) I came cross her and she was so sweet and friendly and immediately knew where everything was. She was very friendly and excited to help and was incredibly knowledgeable, it made me whole night and I left feeling very successful. Would recommend everyone who goes there look for her!! read more

I just wanted to update that I've been back since my review (since I work down the street, so it is the most convenient craft store to me). The customer service has improved significantly. I was really impressed. This time around everyone was very friendly and tried their best to be helpful. I was able to find everything I was looking for that they had available. So yay! Glad to see the improvement! read more

The selection here is great and the staff is wonderful. I bought a huge selection of floral stems at full price because I was worried they would run out later. The employees let me know when the stems were going to go on sale (50% off) and were so cheerful and willing to help out when I came back for a price adjustment. There are a lot of employees who seem newer and can't answer many questions, but they'll immediately find someone who can. The one downside is that whatever is on the shelf is all that they have. So it may be difficult to plan a large project with their limited quantities of each item. They can order more items in bulk for you but you might not get a discount on them read more

Craftapalooza in Porter Square - beautiful, clean, huge. Far and away the nicest Michael's I've ever seen. I don't think I've ever left this store empty handed. Free parking or use Porter Square redline. It has Porter Square books and coffee shop above. Definitely worth visiting if you're crafty. read more

Take my stuff there to be custom framed. Jeremy is awesome ,super quality does great work

This place is quite amazing. Seems like it has everything for making costumes, plush toys, fursuits, flags, paper mache, poster paste, wooden puppets, plastic canvas for dividing aquariums, book repair stuff... all kinds of things. And some very nice and helpful workers there. I've visited the store about 3 times so far and loved it. We are SO lucky to have this store in the Porter Square area. read more

NO HEMP STRING. Shannon and I were disappointed when we found there to be no hemp string sold in this Michaels. We were thrown off. Also, there were random girls trying to snapchat us, please control your customers. Other than that, the staff is friendly and helpful. Vibe is weird. No music was playing, all we could hear were those girl's phones snapping photos. We also overheard girls saying that they weren't inspired by the store. We will be back but not by choice. read more

I'm really glad that Michaels opened in a location easily accessible by T! They carry so many supplies to make so many fun things. The store is of course new and clean, but hard to navigate. It is very broken up and the signs aren't quite big enough. However, the employees are very helpful. Someone found me wandering around and asked me if I needed help, then led me to the two things I was looking for. Another point of confusion in this store is the fact that there are two check out areas. I waited at one for a few minutes before I noticed there was another. read more

I would probably give 3 or 3.5 stars if it weren't for the one sales associate that was super nice when I went back to return some items I didn't end up using. THe store is huge and has a confusing layout and categorization system. Maybe avid crafters could find their way easy enough, but for those who don't intuit that gimp would go next to glitter, the store can be a little tricky to navigate. That said, I can't imagine that you wouldn't find what you were looking for here because of its sheer size. read more

Worst Michaels ever. Bad selection, worse service... Only good thing? They always have parking and location is convenient.

Michael's in general is amazing. The customer service at this store, though, is the absolute worst. I ordered online and chose to pick up in store to save time, yknow like its designed to do for the customer. I went to the custom framing dept to pick up my online order and get FLAT OUT IGNORED by a worker named Bobbie. She wouldn't even LOOK at me. And she had just been helping someone else with an online order so clearly she knew how. I then got passed to two other people because apparent framing workers are too good to get online orders. And then as I'm waiting (way too long for someone to pick up a single bag with my name on it, by the way) I see Bobbie walking out without her apron so clearly she was ignoring me because she was on her way out. The kid who ended up helping me was rude as well. Horrendous humans. Shouldn't be in customer service. read more

It has some basic arts and crafts supplies. Nothing special, really.

It is a very large store, nearly half the store is taken by a usually empty framing department. Nice drawing/painting supplies, but then my needs in this area are basic. Nice selection of children crafts and art supplies. I am very disappointed with its ever shrinking yarn section. Yarn prices are higher then in other large stores such as Joann AC Moore for example, and sailes on yarn are not as frequent. A very small selection of yarns, mostly acrylics, some of them relatively expensive and similar in price to wool and cotton and blends so stocking budget yarn is not a motivating factor. Neither yarn nor needles or other tools are frequently restocked. Limited selection of colors for most yarns. Even though there are signs about special orders for larger quantities, I was told that you cannot order colors they do not carry even if they are available in other Michaels stores. Staff attitude varies between friendly and helpful to almost rude. I don't see why such a large store cannot have a decent yarn department. read more

Great place for arts and crafts! Clean and well organised! They have pretty much everything you need if you're into DIY.

I got a few 3ft by 3ft canvases during a buy-one-get-one free sale. The person working there assisted me by taping the canvases together with clear packing tape so that I'd have an easier time carrying them through the Porter Square subway station. My original purpose of stopping in here was to get a mat cut for a frame. The woman who worked there wouldn't give me a ballpark estimate until I picked out exactly what color and she measured the piece and plugged it into the computer. That whole process took 10 minutes and it would have been better if I could have just gotten a rough estimate. read more

Michael's is always dope but this one has an incredibly friendly and helpful framing department also and also kinetic putty. Shout out to the framing department yall rule. read more

Even with access to several other (closer) Michaels locations, I prefer going the extra distance to shop at the Cambridge store. The layout of the store is unique and well suited to both "in and out" quick trips for specific items, and the longer trips to wander aisles for inspiration. Whether you are looking for supplies for a simple craft with the kids or for a specific size and style of paint brush - they will have what you're looking for. I never leave the store empty handed and always find inspiration for new projects. The employees are friendly and helpful - always willing to help you find what you're looking for. read more

Really unsatisfied by the customer service at this location. I came in for a 24" x 36" foam board, which they don't carry. Not a huge problem (although what art supply store doesn't carry foam board larger than 20" x 30"?). The problem was that it took me 15 minutes of walking around the store to get the attention of an employee. I finally found two, and they sent me back and forth around the store until they finally admitted that 20" x 30" was the largest foam board they carried. When I asked if I could buy a large foam tri-board and have it cut down, one of the employees said they could give me a pair of scissors. They finally said that framing could cut down a piece of mat board for me. Framing told me that they don't cut their mat board in house, so employees aren't even aware of what services their own store offers. I had a few other items to buy anyway but there was a line at checkout and only one register open, so I left without buying anything. Location is convenient but not worth the frustration of the poor customer service. read more

I love Michael's but I usually come here late mornings on Wednesdays because I do a weekly craft with a group. The place always has a good amount of patrons and a seemingly good amount of staff, but never more than two cashiers. I understand that it's probably their best time to stock items but I've waited for almost ten minutes with a line behind me some days. Just seems like something they could fix. read more

Ah, the old bait and switch. I took a piece of art to Michael's in Cambridge for framing and received an estimate of $155. When I returned three days later to order the job -- I had wanted time to think it over -- I was told the price had jumped to $205. The clerk and her supervisor told me the "sale price" of the original frame had ended the day after I got my estimate. Trouble is, no one had told me that the estimate was a sale price and that it was for a limited time. When I told them I thought they should honor the estimate, they told me they wouldn't. I took my art and left. Michael's touts itself as the place "where creativity happens." In this case, it was a place where deception happens. read more

Love this location, easy parking and friendly employees. The store is organized and easy to navigate!

The lack of inventory at this location explains why the craft and art supply works thrives online. I would love to support a real life store and its employees bc it'd be nice to see a product before buying it and actually provide jobs to a local economy. But this Michael's location doesn't even try to stay relevant or add any value to customers. Employees can't seem to answer even the simplest questions, i.e. Do you have product x, y, or z in stock? I called in several times to ask whether they carried very popular craft tools and stamp products, each time the employee who answered was useless and unhelpful. Completely shameless in their ignorance. They have no idea what products they're selling and can't seem to remember what I'm asking long enough to repeat my question let alone effectively search for the products in store. Pretty soon these big chains and its employees will become a forgotten relic of the past, and deservedly so. @Michael's Corporate, if you intend to stay in business why don't try to provide customers with something online retailers can't, a good in store experience and customer service. read more