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    Michael's Audio-Video

    5.0 (3 reviews)

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    Best Buy Lebanon - Range sitting below counter.  Did the technicians not think to look for the legs???

    Best Buy Lebanon

    1.8(69 reviews)
    5.5 mi
    $$$

    If I could rate my Best Buy experience a -5 I would. One star is very generous. I purchased a new…read moreBosch induction range. It was delivered yesterday. The technicians who installed the unit left the property without installing the legs on the oven. My brand new $4300 oven now sits 5 inches below my counter and is unusable. They told my property manager I could use the oven, however, I called Bosch directly and they said it would damage the oven if it were used not properly ventilated. I spent over 3 1/2 hours trying to reach someone at the Lebanon Best Buy yesterday. Had I been able to easily reach someone after the delivery was made, they could have rerouted the technician back to my home and addressed the problem. I now have an oven without legs that I cannot use, and I am unable to reach anyone at Best Buy. I have reached out to a local appliance store who will deliver a new one to me in two days WITH legs and the oven from Best Buy will be returned. I should have gone directly to the other appliance store. Sometimes customer service is worth the extra few hundred dollars. Never again will I buy from Best Buy. Update: Still unable to reach anyone the following day. Truly unbelievable. Update 7/15/25 Still unable to reach anyone. The three photos posted of the new oven sitting on the floor are not showing up in my review belong to this review.

    The cashiers made me feel uncomfortable like i didn't belong there or something was wrong with me…read morefor asking to pick up my online order there. Never in my life had i been made to feel so insulted and rejected just for buying something at a business than by that cashier. Never again.

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    Best Buy Lebanon - Range sitting 5.5" below counter

    Range sitting 5.5" below counter

    Best Buy Lebanon - Range sitting directly on floor blocking important ventilation.

    Range sitting directly on floor blocking important ventilation.

    Best Buy Lebanon - Store front

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    BJ's Wholesale Club - Storefront

    BJ's Wholesale Club

    2.9(27 reviews)
    5.4 mi
    $$

    I don't understand the low ratings for this BJ's. I found the level of service as well as…read moreinventory to be similar to many other BJ's I have been to. I use the self checkout registers, so I had no issue with slow cashiers not long lines. I got some nice mixed nuts and they were valued at a good price and they had plenty of them.

    I come to BJ's once a month to stock up on dry goods, seasonal items, pet items and nonperishable…read morefoods. Invariably, the staff is friendly, eager to please and the counter lines are quite short as the new Express Pay allows you to basically check out while you shop and put items in your cart, using your phone as a scanner. The user interface of their Express Pay has been tremendously improved. It used to be that if you left the app open and after checking an item, you went by an item with a UPC code, it would scan that too. Now you have to purposely tell the smartphone you're going to scan again. At the exit point, the scan person scans your phone and the system comes up with how many items to check, so it's a lot faster than before. They have an abundant supply of everything. Their prepared food selections are great. Once in a while, I come up here to get hors d'oeuvres and party food. Quite reasonably priced. The only recommendation is to train the staff more efficiently on computer systems. Oftentimes, the manager has to be called and that ties up everyone. Still, a great place to shop.

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    BJ's Wholesale Club
    BJ's Wholesale Club - Service animal

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    Service animal

    Michael's Audio-Video - electronics - Updated May 2026

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