Been coming Systems plus for over 25 years. Buy. all of our company hardware with them. Had a security challenge as well as resetting issues once security was solved. They took care of everything right away and with a smile and added in some IT tips as well. Never a doubt in my mind that Systems Plus was the right choice for buying machines and for service thanks to systems plus for making my day and keeping it running. dj read more

Mike got my apple headphones warranty replaced quickly and easily! the front desk was also very nice and talkative! Great experience all round. read more

Sue and all of the staff at Sysytems were awesome.. they were helpful with my choice of a new laptop (even suggesting a cheaper one that would suit my needs without overkill), they were timely with migrating my info over and they were friendly. It's kind of a scary thing when your computer up and quits on you one day... they made the situation A LOT easier! read more

I never leave reviews but I feel the need I have to share my detailed experience to overcompensate these bad reviews. I'm in an area where there are zero Apple tech experts. Apple told me about Systems Plus when I called losing my mind about a minor water mishap (as though I thought) to my MacBook Pro that was just a few years old. I called them right away and not only were they so accommodating, they were so sympathetic because they could tell how upset I was. Chris, the technician took the time to speak to me on the phone prior to my visit so I could mentally prepare myself of the possible diagnosis's. I then drove 1 1/2 after I got off the phone with him and they knew when I entered the store it was me after just seeing the worry on my face. I was greeted by the daughter of the owner, the owner himself (Bob), and Chris who immediately started to check my laptop. After a few minutes he told me the diagnosis and he felt terrible...they all did. . The odds that the little water would result not only a black screen but it also hitting the WiFi component is unreal and just bad luck. So I had to buy a new laptop. The difference with buying from them and from Apple are very different. They were able to guide me to the most compatible laptop after learning what i use it for. If I had gone through Apple online, I would of bought the wrong one and would most likely been annoyed with it after learning what it could not do for me...basically how I felt about my old laptop. They were getting a new shipment in the next day that included the laptop i decided to purchase and I was fine with that. Also, they would migrate over all my data to the new laptop since it would be difficult to do it myself with a black screen. The next day I was on the apple website and I saw there was a $200 price difference so I called assuming they were charging more but little did I know I was in the Education page of the Apple website. Bob, the owner, very professional and very kind stating that was the Educational price and to call Apple so they could better explain to me. I just never heard of it before and I was 100% wrong to assume I was being charged more. I called Bob back to apologize and to move forward. He was totally understanding and again very professional about my confusion. The next day he called to tell me my laptop did not arrive as they said it would on Thursday. I first said it was so nice that he called to let me know and honestly, how can I be upset when it wasn't his fault the vendor didnt ship out the full order? You only have so much control and I hope people will keep this in mind if they are ever in this situation. He even gave me an option if I wanted to buy elsewhere and then bring it to them if I really needed the laptop ASAP. I said it was fine and I would pick it up early next week. I got a call the next week on Tuesday it was ready. They got the laptop on Monday and Chris immediately worked on the data migration. I picked up my new laptop the next day. They let me sit in another room to look over everything and to make sure all my data was transferred over and it was. I have zero complaints. They were fantastic. I am so thankful there is a company close by I can count on and TRUST if I ever have any issues with my Apple computer. They are NOT scammers. This is an honest family run business and sham on anyone that left an embellished and hateful review. Just keep in mind, nobody can shit glitter and rainbows at your service! read more

From my recent experience, good service at the very least when concerning a warranty repair with an "obvious" cause/fix. The LCD panel on my Thinkpad had some issues that I never had time to get fixed before. With the laptop still under warranty, I finally had a chance to drop it off for a weekend while travelling in NH/VT, choosing SPCI mostly based on its accessibility. The service quality and speed was a very pleasant surprise after reading the existing reviews her and elsewhere. Steve managed to fit my laptop into his (as per front desk service) busy repair schedule at the time, getting the replacement part in and the repair done in basically two business days. Also very pleased that there was no need to argue over whether this should be covered under the warranty or not (which I've seen complaints on with Lenovo service providers in general). read more

Systems plus was referred to me by apple support. My daughters ipad 9th gen screen was badly cracked so apple sent me to systems plus. Apple gave me an appointment time and a confirmation number. When I arrived they had no info about me from apple and told me they dont see many cracked screens on ipads as they're so old. Funny.... Its 8 months old and still for sale today at costco..... anyway. I left it and they said they would call me with their diagnosis. Isaid i dont need diagnosis as the glass is just cracked. 24 hours later no one had called with their diagnosis so i called and they told me i would need full replacement because its less than them sending it out for new glass (which is what I was out trying to do). I picked it up from them and I'm off to we fix it repair in concord who promised to fix it within the hour. Apple should be ashamed to have sent me to systems plus read more

Systems Plus Computers - Systems plus - IT Services & Computer Repair Near Me - Lebanon, New Hampshire

An Apple technician scheduled this appt due to a technical malfunction with my newer iPhone. I was told that the appointment would be covered by Apple due to the origin of the malfunction. I arrived at my appt, an employee took some basic information and asked that I come back in 2-3 hours after they had taken a look at it. They were unable to restore the device and as such simply recommended replacement. Furthermore, they charged me a $65 "diagnostic fee". I informed them that they never mentioned the fee before and that an Apple representative had told me that any fee would be covered by Apple. I paid the $65 but expressed my concern that it seemed "shady". The general manager Robert Weiger came out of his office (without a mask) to where I was standing to inform me that it was in the contract that I had signed. I asked for the papers that I had supposedly signed that day and when they gave them to me they were in fact not signed. I have attached them in this review. At this point the female office manager came out from her office also without a mask and as she was laughing said "unfortunately, we are not able to keep our lights on doing free repairs". During our conversation I found her to be incredibly unprofessional, condescending and arrogant. Bottom line, they refused to submit the documentation to Apple for reimbursement and charged me for a service that I had not consented to as shown in the attached image. Their office staff conducted this encounter with very little professionalism and an Apple technician I spoke with after this encounter questions whether the repair service they charged me for even occurred and recommend that I go to an Apple Store. read more

Needed a new iMac. After talking to Sue in service to make sure they would transfer stuff from my old IMac, I knew this store was going to be great. And indeed my sales rep Kaitlen listened to what I needed and set me up with an iMac I'm very happy with. They transferred the stuff from my 10 yr old iMac in a few days & gave me very helpful advice on dealing with the transition. Having dealt with the "geniuses" in the traditional Apple stores, I knew I could do better and indeed this group far outshone the company stores. Highly recommend read more

DO NOT trust these scammers. Bob scammed my Dad out of repair fees that took over 2 months to fix and it's still broken. If he had simply taken this to any Apple store they would have repaired it but instead Bob said they'd fix it and he'd fight for his money back if charged. This never happened and Bob who claims he "has been in retail since 1977 and selling Apple since 1985" said he had ZERO bad reviews or unhappy customers.. but if you look on Google you'll see this company has many complaints and here's another Bob. Stop over promising and underdelivering. This generation won't tolerate it. People like Bob think they can screw people over because there's little competition in the Upper Valley but save yourself the horrific experience, incompetent technicians and a boomer mansplainer who talks over anyone that disagrees with his scam tactics. While it's great to support local it's not worth it if they're incompetent frauds that DO NOT care about their local customers. If you buy a Mac go to Best Buy 10 mins away and they have a rep that works for Apple. He will tell you that this treatment is outrageous. Going to a Mac store you get treated excellent, you get trained, you get support for repairs and you don't get scammed or discriminated against if you're elderly or a female. Bob should be replaced if this business has a chance of surviving in these times. The only good reviews must be employees here or they are relatives of scammer Bob!! And btw when you leave a bad review, they will laugh at it rather than address it. You think 40+ years as a retail professional would consider customer service important. NOPE. Impotency is Bob's middle name. read more

These guys rock! I am in town visiting an elderly, ill relative, a long-time Lebanon resident who never bothered to have Wi-Fi installed at her house. While caring for my aunt, I've been trying to keep up with my work, which involves printing and emailing documents, which I've tried to do by tapping into public Wi-Fi at various locations. This morning I ran into a problem, was under a deadline, and was emotionally overwrought because my aunt is dying. Emmett Frank took pity on me, helped me print two important documents, was extremely kind throughout the process, and then refused to charge me for the printing/copying services (that, I believe, is not the usual service this business provides). If you are fortunate enough to live in/near Lebanon, please patronize this business, whose primary function is something other than rescuing damsels in distress. They are good people here. read more

Steve Board is the bomb! We had computer issues. Steve came and we were just amazed at the issues he found and fixed. Plus having him here was like having an old friend here! I cannot say enough positive things about this experience. Thank you Steve and Systems Plus! read more

I left my iMac power cord at home this morning and have a huge day of work ahead of me that I couldn't take the time to drive home and back. I did a search to find where I could possibly get one in the upper valley and discovered System Plus Computers. I called them up and asked if they had any available. They did! (This was very exciting as apparently you can't get them at any of the other stores in the area) I drove over there, was helped and had a cord in less then 5 minutes. I will now be doing all my computer upgrades etc with this company. They were friendly and quick! A+++ read more

Systems plus is incredibly overpriced, and they don't stick to deadlines. Would not recommend. I had water damage to a computer and had to get the data off ASAP for a project deadline. I took it in to Systems Plus, and after telling me they would have it done the following day, it took 5 days and I missed the project deadline, and had to pay the $90 for systems plus to recover my data. Then I asked how much a full repair would be and they quoted nearly $900. I sent it to a place in New York that fixed it for under $300. This place is a ripoff. read more

Systems plus is a rip off! My computer is about 5 years old. I took it to Systems Plus to have any viruses cleaned up. I thought it was probably about time. I also had a problem with my photos not coming up properly. For many of my photos I had just an exclamation point. I was told by systems plus that my computer was too old to download the newest operating system. When I picked up my computer, they had no answer for the photo problem. They were not at all willing to answer questions. They just wanted their $90. The photos frustrated me so I set up an appointment with the geek squad at Best Buy. In less than 10 minutes, the geek squad set me on the right track. They checked my computer and I was indeed able to download the new operating system. With that, my photos came up perfectly. This took a total of 10 minutes!! Of course I had to go home and download the program but the geek squad told me exactly how to do it. My recommendation, before you spend any money at Systems Plus, go to the geek squad! They are very helpful, Systems Plus, not at all! read more

Liar. The promise that "our service work for 30-days after service has been rendered" is completely a lie !!! Their service would not even last for 30 mins. My laptop was fine but running slow so I brought it to the store. After spending $100, I got my laptop back with the CPU cooling fan fell off. Now the laptop gets overheated so quickly and power off at all times. The staff at system plus refused to correct their faults and asked me for another $150 to fix it (Market price for a new fan is $12 on Amazon)!! They told me the 30-day guarantee is no longer true and shut down the online dialog window rudely. This company has no honor and no respect for the customer. They took your money, make things worse , and ask for more! Please do yourself a favor and do not do any business with them. read more

I've dropped off my computer here two times for diagnosis and repair Cons - haven't been able to actually talk to the technician working on my laptop, keep on talking to a service rep who doesn't know the issue and cannot give me specific information - I've been told that two separate times that I would get a call back but did not receive one Pros + sales staff seems knowledgable and helpful Conclusion- repair service could be improved by having technicians directly engage and explain issues to customer. Follow up is not consistent read more

Expensive and incompetent technicians. Please don't waste your time or money. They literally only plugged in a cable to find my external drive to find there was no power (which I already explained) and then charged me $90 to give it back and suggest another company. Worthless. read more

I bought a laptop from this company last year. I was very impressed with their knowledge and helpfulness as I was selecting my laptop. However, their professionalism completely vanished once I received my new laptop. On its first use, my laptop crashed, and over the next week, I was experiencing daily occurrences of the machine shutting off without warning (subsequently losing all of my work). I contacted Lenovo directly several times within that first week with limited success. Therefore, I contacted Systems Plus to let them know what was happening. Often times, nobody was available to pick up the phone during their business hours, and when I did reach someone, she was very unhelpful. She simply said that the owner was out of town and that nobody was available to help me in his absence. After pressing her more, she said that she would get back to me later that week, which she never did. When the owner finally returned, I can't say that he was very helpful. Ultimately, I went through the Lenovo channels and had SystemsPlus ship the laptop back to Lenovo, hoping that they would take some ownership of the problem. When it was returned to Systems Plus (without repair), I was very frustrated. Obviously the problem had not been resolved, and within a few days, I was experiencing the same issue. The Systems Plus associate who handed me back my laptop said that there was nothing wrong with it, and I shouldn't have any other issues. Also, when I asked for my power cord, he insisted that they never received the power cord with the laptop, even when I knew I had included it in the box. The associate even went back to check and maintained that there was no accompanying power card. So, I asked him to keep the box in which it was shipped, and low and behold, the power cord was right inside. He didn't even seem apologetic about that. Also, the owner offered to help me transfer my files to the laptop (since I had already done this once but lost all of my files when I sent it back to Lenovo), but when I mentioned that to the associate, he just told me that it was very easy and I should just do it myself. Great, thanks. When my laptop continued to have problems, nobody at SystemsPlus seemed to care, and they told me that there wasn't anything that they could do for me. The most frustrating thing is that in turn, Lenovo wasn't very helpful to me because I purchased the laptop through a third party (SystemsPlus) rather than directly through them. Indeed, they told me that they were limited in what they could do for my laptop because I hadn't bought the laptop directly from them. I would think the advantage to buying it from a store is that they stand behind their goods and help to resolve any issues, but this is not the case with Systems Plus. After hours of phone calls to Lenovo over 10 months and shipping my laptop back to them three different times, Lenovo was finally able to replace my lemon laptop. However, I haven't been able to use it for work until now (new laptop) because it kept on getting wiped clean every time I sent it back. Systems Plus was absolutely no help whatsoever. Since I bought the laptop through Systems Plus, I think they could have taken a more active role in resolving the issue. However, they just passed the buck and were unhelpful. I would never do business with this company again. read more

My Macbook Pro hard drive started to fail and I was referred to Systems Plus by AppleCare customer service. Within the week, they had ordered in the new drive and replaced it. For a small fee (AppleCare does not cover), they were able to save my data by doing a transfer from the old drive to the newly installed one. I am very pleased with their friendly staff, as well as the prompt and quality service. I would return here for service or for Apple tech and accessories. Great little shop! read more

How can a company survive by being rude to its customers. They do not hide the fact that customers are just SO annoying to them. I am sure they sit around and talk about how fun their job would be except for those pesky customers that keep interrupting their day. read more

I called Systems Plus to request a phone number for Gmail as I thought my computer was being hacked. The service department provided me with 2 phone numbers & suggested that I call one of them. I did that, only to find that it was a scam phone number and people were able to get into my computer. I had to change all of my credit cards, put fraud alerts with the 3 credit reporting companies and inform the tax authorities that I may have been a victim of identity theft. When I went back to Systems Plus to complain that the phone number they had give me was fraudulent, they denied it. (There is no phone number for Gmail.) I had to pay for someone to clean up my computer as well as the accountant to inform the tax authorities. Since they refuse to acknowledging providing the phone number, they are not reimbursing me for my significant expense. The fact that both the service department and the owner refuse to acknowledge their major responsibility in this situation would be reason enough never to use their services again. Stay away from Systems Plus! read more