I have waited 2 months for my glasses and get the same answer everytime I call the store "sorry…read moreyour glasses are not in yet. Still having equipment problems now we are back ordered" I paid in full for my glasses but I do not have them yet. I am 87 years old and believe me I need my glasses. After waiting months for the glasses they offered my money back. I do not want the money back I just want my glasses after waiting all this time. Would not recomment them to anyone.

If there was a way to give zero stars I would. Not only have they gotten prescription wrong 3 times…read morewith 3 different eye exams but now the most recent time after a 20 week waiting period for glasses(initially 10 day waiting period we were told) now they didn't put in the coatings we paid extra for. So now they want to do yet ANOTHER eye exam and make us wait another 16 weeks for glasses because of THEIR screw up. I demanded a refund due to their negligence met with argument because they've done the prescription twice (due to THEIR mistakes) now we are 600$ into glasses that are not the correct prescription nor the correct product we paid for and they have the audacity to tell us they can't refund us and want us to do yet another eye exam. Worst customer service I've ever dealt with and zero responsibility from the staff on their mistakes with customer blaming. I wouldn't recommend my worst enemy to get glasses here. Do better standard optical. Do better.

I really appreciated hearing such a positive team working effort in the working front office team…read more I went in to pick up my glasses and Brenda was so professional and team building towards her coworkers! I felt energy, happiness, and.... **not going to lie, (singing the tune in my heard) "I'm going home with brew glasses!**, while I worked with Brenda with the fitting. This is true customer service ladies, thank you!

Very professional staff and doctors. I thought I had an issue with my new prescription and I didn't…read morecare for the frames I had chosen. Dr Lynch re-checked my vision and explained what was going on without ever making me feel like I was being a difficult patient. Staff also helped me select a new set of frames and everyone treated me like I was a valued patient/client. Thanks..

I will not be returning to Tooele Vision Center. I felt like Dr. Jed Winder was friendly and…read morecompleted a thorough exam. Then I received my glasses. The first time I cleaned them, the right lens popped out. I returned them and was told to just pop it back in. The problem was it wouldn't stay popped in. I also wasn't happy that the lens appeared to have been glued into the frames. TVC agreed to recut the lenses for a better fit. The new lenses don't fit any better than they did the first time and are not able to be popped in at the top. I will not be able to wear these glasses. If you see Dr. Winder, consider getting your glasses somewhere else. It is very disappointing to purchase glasses for hundreds of dollars that you cannot wear. Maybe I will take a page out of their playbook and try to glue them in.

I had my first appointment today. The staff was friendly, and they were running on time. More…read moreimportantly, Dr. Winder took time to explain what was going on with my eyes, which I really appreciated. My visit was an overall good experience.

First time bringing my 7 month old baby girl here, for the most park everyone was friendly but one…read moregirl misgendered my little girl. She said boy and I corrected her and she didn't say sorry at all and that left a bad taste in my mouth. Normally I don't care but don't just throw out genders without being sure. Just say baby.

I watched multiple people that came in after me go ahead of me, talked to one guy who's appointment…read morewas after mine. I spent about 45 minutes sitting in the waiting room, 30 minutes after sitting in the doctors office and after telling them I would be leaving I finally left. There were multiple women sitting around talking and no other patients anywhere in sight waiting. If you value your time at all I would highly recommend looking for a different office that might also, this place is horribly inconsiderate.