Dr. Cyronak is an amazing doctor. She is incredibly friendly and reassuring, she is super easy to…read moretalk to. She takes the time to listen and chat a bit about my life every time I see her. I never feel rushed and always feel well cared for when I'm in her office.

Best doctor ever. How many people can actually say they love their PCP. I can! She is just an…read moreamazing person, she really listens and will spend a lot of time with you. She is genuine and has a great sense of humor too! I feel comfortable discussing any health issue I may have with her.

DONT GO THERE, (I'm talking about the Woonsocket Place), worse place that I ever choose to go. They…read moreare cheap, but I was sitting on the waiting room for 3 hours to get my appointment done. They expend a week to let you know if they got your fax. So, To get a results it's seems over a month than I have been told By them. There is an old lady at the front desk, she is impatient and rude with everyone. She seems tired and overwhelmed with so much job in her shoulder. They definitely need to hire more doctors and helpers there to make the patients happy and satisfied.

This practice is terrific. Rhode Island Medicine combines expertise and a willingness to listen and…read morediscuss. The staff is very friendly and professional. I've never had to wait more than a few minutes when I arrive on time for an appointment.

I've been seeing Dr Van since I was 15, that's 20 years and that's insane because I don't think…read moreshe's aged a day in that time? She knows me, she listens to me, and she respects me. I wish she was taking new patients because I would sign my daughter up.

I have been going to Dr. Van many years now, and will until I'm dead. She is, by far, the best…read moredoctor I have gone to in my life. She greets me like I'm an old friend she hasn't seen and remembers everyone in my life and always asks about them. I never feel rushed with her, she always wants to hear, even if I'm complaining, explaining, or simply conversing about non- medical issues. And she remembers the conversations the next time I come and asks about them. I have never had a doctor like this before. I imagine this is how doctors used to be in the olden days. Granted, her old office with Dr. Deluca was cramped and scheduling was pretty terrible and I'm not sure why that was. Going to that office always had me disgruntled, but in the end, I couldn't give up on my doctor. I'm glad I didn't. She moved to a new location with her brother (also a doctor) and I have not witnessed any scheduling issues since. My advice Dr. Van? Don't change. You're perfect!

4/1/23 Update Requested prescription refill via portal on…read moreThursday. They sent over the wrong prescription. Sent message via portal asking for correct one to be sent. No response. On Friday I sent a follow up message in the am. No response. I called around 3 and was told by doctors Assistant that the covering physician would send over later that night. It is now Saturday, no prescription as been sent. Guess I'll call again on Monday. 8/14/22 Update They do not answer messages on the portal. They do have a new answering system that forwards call to their doctors assistant to leave a message but still no call backs. I do not understand why communication is so difficult for this company. I would love to change my primary provider; however, initial visit wait times are close to a year for other faculties. Guess I am stuck for now. While my doctor is amazing, the office staff is outrageously rude and abhorrent. When calling for any reason expect to be on hold for 20-50 minutes. When they finally get around to answering your call they will then immediately hang up on you. When you call back, should you be so lucky to get someone on the phone, if you complain about the hold/hang up, they will rudely explain it is their automated system, not the office. They have had this "automated system" for about 4 years now. I have been complaining about it for four years. No wonder they have such low rantings. They must not care about their outdated, useless technology, or are hiring shit staff. It should not take less time to drive to my doctor's office, visit the staff, drive home, then it does call waiting

Their phone system says "your wait time will be no longer than 4 minutes" and then transfers you to…read morethe primary care physicians assistant, who doesn't pick up either. You then leave a voicemail to have someone call you back. They may or may not ca you back that day. Then, they'll tell you to use the online portal to schedule appointments and message your doctor, of which neither functionality is available. The only appointments you can make online are for the urgent care center, which isn't helpful. Then, your primary doctor will be unavailable and you'll have to follow up with one of their physician assistants. I like my doctor, but their patient satisfaction needs some work here. Not a good place if you need long term follow up from a primary care provider.

I don't know what is going on with this place but I'm over it. I've been coming here for years and…read morecould easily call and get though no problem. Now you have an automated system that essentially lies to you about your wait time. Or no one calls you back unless you leave multiple messages. And more often than not they sound annoyed and not friendly like they used to be. What happened??

Poor service all around! My initial appointment I waited in the waiting room an hour and a half…read morebeyond my scheduled time, watching people come in well after me and they were seen right away. I was told "Oh you're next" several times. I honestly felt like I was on a hidden camera show. Once in the office I waited another hour... for no physical. Only a "Hey how are you, nice to meet you. We are so busy, see the front desk to schedule your physical. I can refill your rx medication so have them fax me your old doctor's prescription!". This cost me $90. Beyond unacceptable. I then scheduled my physical... which was around 6 months. My refill did come up, and it was denied. Apparently I was supposed to go a Dermatologist? Never was told that, never given any information on that. Was told I was called (I would remember, and I see no emails or voicemails as of right now). The receptionist also said "oh we told the pharmacy", which wasn't true. The Pharmacy said it was denied with no reason given. I ended my term as patient (I genuinely feel like I wasn't one so no big loss) and honestly don't know if they cared. The medical assistant gleefully said "We can deactivate you as a patient!" Business must be good so they can treat new patients this way.

Sadly, this place is falling to the greedy hands of their money grabbing managment. It took a full…read morefour days to get a response to a simple prescription refill request--and after multiple follow-ups, the only reply was, "Please come in and visit with a care provider, then we can prescribe poison ivy itch creams." So essentially, they want $1,200 just to prescribe something that they know as well as I do would have been prescribed immediately if I had come in. By the time they finally responded, four more days had gone by and the issue had already run its course.

Great people. I gave it 4 stars because the people who answer the phone don't know the difference…read morebetween a wellness exam and a physical. I also noticed some of the people giving reviews are from California and other states. Why would they be going here? I've been going for years and never had a problem.

This Dr is truly an amazing knowledgable professional but his front office staff is the one that…read moregets the one star review! They are the most ignorant unprofessional people that are unfortunately the face of his practice!

Dr. D is a great primary care doctor. You might have to wait a while to see him but he's always in…read morea great mood and ready to help you !

When I moved back to RI, my doctor I used to see claimed "they weren't taking any new patients"…read more Even though I wasn't new... So I needed a new doctor and not many places are accepting new people. Luckily I was able to get into here. On a whim i went here. I was accepted as a patient by Laura Runyan, PA-C. She is literally so sweet. Yet professional all at once. She had such a busy tight schedule and still made me feel important. She treated me for what I thought was a sinus infection. Apparently two really good nose sprays work that she prescribed. She also did my physical and prescribed me my medication. Smooth visit and to be honest I really don't mind coming back as long as it's with her :) Everyone there has great individual personalities. From the lady who checks you in with the glasses to the ladies who check you out. Thank you again!

I have been a patient here for 20 years, and I am so excited to finally have a new office! This…read moreplace is so disorganized, doesn't listen to your needs. I filled out my screener this year saying how depressed I was (thoughts of self-harm, etc) and not 1 person asked me a question about it. I needed to go to a different office to literally save my life. This place is trash.

I was a patient at Stillwater Primary care after CHPC shut down. I don't even know where to begin…read moreas it was nothing but issues. At my first appointment with Joseph, a guy named Michael walked into the room to treat me. As a woman, I was very confused. When I discussed my GI issues as well as severe fatigue and muscle weakness, he told me it didn't warrant a referral. The refusal to refer out anywhere seemed like an ongoing trend with this practice. After getting dismissed at this visit, I waited a few months to return until my symptoms became unmanageable and I started rapidly losing significant weight. I then saw Jennifer Bernache before she abruptly left without informing me despite being in and out of the emergency room. She told me there was nothing she could do but again, she wouldn't refer me to anyone who could possibly help. She disregarded my labs and symptoms despite being visibly sick. After she left, I was seen by Robert Amrien. That's when things went from bad to worse. During my first visit, I brought my husband. Robert validated me and addressed my issues. Yet on the following visit when I went alone, his whole demeanor changed from that point forward. He was very short with me and refused every referral I requested. He even turned down the referals I was given by the doctors at the ER and urgent care. He refused to send me to a GI specialist and insisted that none of my symptoms warrant an endocrinologist referral. Robert would regularly proclaim that he works at Mass General as if that made dismissing my concerns okay. During our last visit, I had asked him about the CT scan he was supposed to send me for 3 weeks prior. I had to make a follow up to ask again because the staff insisted that was the only way to reach him. During that appointment, he lied and told me that my insurance repeatedly denied the CT scan and that he's probably going to need to do a peer to peer. Something felt off about his story so I looked into it myself and confirmed my insurance, the imaging company AND the receptionist at Stillwater that he lied to me. He never sent the request. After the visit, on top of lying to my face, he put in my notes that I would benefit from a psychological evaluation! He overlooked my abnormal labs and told me that the neck CT scan he finally sent me for was "normal." It wasn't. They found a calcified nodule in my thyroid. Only after I called him out on it did he admit that it was not "normal." Despite knowing my symptoms, family history and seeing my labs, he refused to help me and told me that there was nothing more he can do. He didn't care about how sick I was and told me to wait until January -it was October. I'm glad that I didn't listen to him! At that point, I unexplainably lost 30% of my body weight in well under a year and was covered in bruises. I felt incredibly ill. He tried to blame my ADHD treatment for my "anxiety." Robert's one suggestion was to go on disability. He said he'd help with the paperwork. The woman who called me from Stillwater about it told me that the paperwork would be "too tedious." I still can't believe he suggested I give up and go on disability! Ever since I switched practices, I found a doctor who is happy to help me rule things out and send referrals. She got more done in a week than multiple providers at Stillwater did for me in 5 months. I thank god because turns out I have been living with a very serious thyroid disease and GI issues that both require close monitoring and treatment. The delay in proper treatment didn't do me any favors. I posted my experience on their Facebook page and they blocked me. So I hope that this review can help others not make the same mistake I did. If you're a woman with chronic health issues, I would avoid this place at all costs. Heck, I wouldn't recommend this place to my worst enemy. I needed help and was met with stigma, neglect, abandonment and gaslighting. I never thought I'd receive such a low standard of care from people I should be able to trust with my health.

As of September 2024 they are in receivership and were ordered to shut down immediately…read more Apparently this has been in the cards since late 2023. It would have been good if they let the patients know this - the amount of covering up, excuses, and subterfuge that many of us experienced over the last year was horrendous. Why did the staff participate in this? I get that a business in trouble might want to keep it quiet while they try to correct things, but after 14+ months of free fall, maybe let your patients know what is going on so they can avoid crisis medical situations brought on by provider neglect and repeatedly being cold turkeyed off of medications. Was the health and well being of your patients ever important to you, or did you just pretend? Why couldn't they just be honest about what was happening? I called the RI department of health about this and, since they are now closed down, there is nothing more that can be done. Sigh. To the Stillwater staff: At least send us letters saying that you are sorry that you participated in gaslighting us for over a year, and caused a lot of people to suffer because of your neglect. Anything would be better than the way you left it.