I've not had much experience with estate agents having had a lovely landlord at university and lived with my parents before that but I had heard all the stories, the astronomical fees, the flats that looked amazing but were actually rat-infested, the weird slimey tactics. I was absolutely expecting the worst when I started flat hunting in London and I came across a few horrors but Michael Naik have been great. They didn't try to push us towards places that were over our price range or pressure us into saying yes to the place we eventually found, their fees were minimal and, as they are a letting agent, we just email or phone them with any problems and they send someone right away to fix it. And there were no nasty hidden surprises in the flat. read more