The worst. Be prepared for long wait times with an an appointment. Every 6 months Dr Melissa finds…read morenew issues on your teeth that cost $$$$$. They can't keep any staff .. run. Don't walk .. there is a dentists everywhere and this place is the bottom of the pit! Stay away. She should be reported for unethical practice

My husband and I followed Dr Melissa when she left Metro Dental Care to start her own practice over…read moretwenty years ago. The best dentist we ever had. Made the mistake of thinking of her as a close acquaintance. My husband and I just transitioned to Medicare two months ago. When I called the office to verify coverage I was told both of our Medicare plans are out of network. That's because she does not accept Medicare. Payment up front is required and the patient has to bill Medicare themselves for whatever compensation is available for being out of network. I contacted Dr Melissa to remind her that she told me years ago if we ever were on an insurance she was not in network with, that she would become in network. No anymore. Her words "It's a business decision". Unbelievable. It also has impacted our adult daughter who we referred there and she now finds herself out of network through her new employer plan. I'm so glad we could help her business grow to the point she now owns the building she is in. Lesson learned. This dentist is truly about the money.

I get extremely good dental care. And I'm new to MN so I haven't gone more than 4 times. My…read moredentist isn't particularly personable, but who can talk when someone has their hands in your mouth. I do like the dental hygienist. She's relaxed and gentle. I can have an easy conversation with her and she'll recognize me as I come, even if it's only 2 times per year."

Always friendly, kind and respectful environment. I love everyone there and I highly recommend…read moreanyone looking for new new or wanting to change their dentist.

They wouldn't let me cancel my ex wife's appointment either, it's unclear if my ex wife actually…read morecancelled the appointment or not. She said she did. Regardless, they threatened to send the $60 payment into collections at threat of damaging my credit score. I would not want to engage in business with a company who cancels appointments without notice and then fines you when you call to cancel your own with notice. Awful experience.

I got my teeth cleaned by Gail the hygienist. She is such a calming presence and so well educated…read moreabout dental hygiene. Park Dental is so lucky to have her on their team!

They do a really great job. We go here with my kids and they are good with kids…read more The staff is super nice, the dr's are great. I have always had great service with a smile. They call you the day before and work with you on financing options if you need. I will not go anywhere else.

A tooth broke and had to be removed and a replacement fitted. I spoke with and even was examined…read moreby 10 dental offices. I decided to go with Dr Shibko and the Excel Dentistry team. They had professional offices, planned to do the procedures in what I thought was the most professional way, and the Dentist was very experienced with this procedure. I've had the tooth removed and bone replacement graft. After waiting a few months for that to heal, Ive now had the surgical implant of the steel implant to support the new tooth. Both procedures were done with precision. I was very satisfied with the work done.

Would never step foot in that building again. Bunch of crooks that want to charge you again for…read moresomething you already paid for that they are supposed to still cover.

This place is horrible. went in for tooth extraction and they didn't even look at the tooth. they…read moresent me to the ER when I got to the ER they repeat asked why the dentist offfice did nothing to help. Never trust this place they just want money they don't care about your health or teeth!!!!

Dr Brian Weber and Jess are by far the BEST dentist & dental team I have ever experienced in BOTH…read morehealth and dental cosmetics department!

Great new patient experience. Staff is attentive and pleasant. Highly recommend…read more gentle work. really anxiety free appointment.

When he writes you a Thank You and Take Care note. This is the kind of person you can expect to…read moremeet in Dr Lowe. Precise description of my options, they worked with my insurance, and it was quick and all went according to plan. I am in poverty with my smile again! Thank you Dr Lowe.

I would highly recommend Dr Lowe. I saw him for a tooth extraction, grafting and ultimately a…read moredental implant. His thorough explanations of the process and options made me feel respected and part of the process. His knowledge and skills are amazing and evident throughout the processes and in the final result. It's hard to relax when coming in to have this type of surgery but after talking to Dr Lowe and especially after the first of three procedures, I knew i was in good hands and could do just that. I was especially impressed that Dr Lowe himself called me the day after the surgery's to see how I was doing. As stated in another review he is professional, caring and thorough. He is also supported by a great group of folks at Twin Cities Periodontics. They were also very attentive to my needs, whether it was a need for pain control, working with Dr Lowe to arrange an appointment asap when his schedule was already full, assisting with procedures, or follow-up/appointment directions/explanations. Patient care and comfort is clearly a priority and very much appreciated.

Wow! My experience with the current ownership of this long time (70+ years - two previous owners)…read moredental practice is also spot on. Both my wife & i had been coming to this office for over 50 years. Dr. Andrea Ruby purchased the business approximately in 2018. We continued receiving dental care here, now under Dr. Ruby. About two years ago my wife had misgivings about the care she was receiving and decided to leave. Much to my detriment i stayed. My horror began November 7, 2022, the day my brother passed away. Coincidentally i had an appointment scheduled the same day and i obviously cancelled & re-scheduled the appointment. I had to cancel the re-scheduled appointment because of exposure to Covid. So, the appointment was re-scheduled again. When i arrived for the re-scheduled appointment i was met by a hostile, belligerent, threatening, intimidating young lady who informed me i would need to pay $50 for the previous cancellation or Dr. Ruby would not see me!!! The cancellation was inside the 24 or 48hr window. I guess i needed a divine revelation my brother was going to die on November 7 allowing me to cancel within the arbitrarily set timeline. I was stunned to say the least. I was seated, she was standing over me demanding i pay. It was embarrassing. This was Dr. Ruby's newly minted receptionist/office mgr. After she conferred with Dr. Ruby the $50 "fine" was waived. In retrospect i should have walked out never to return. But being Mr. nice guy even though being very upset, i decided to stay. The next two appointments went smoothly. Knowing how volatile the receptionist could be i avoided any confrontation. Moving forward, i received a letter dated June 15, 2023 stating Ruby Dental will no longer accept my insurance as an in-service provider. As stated in the letter "reimbursements for procedures do not meet the current climate of compensating our staff properly." I guess compensating staff would be out of my pocket? So, again i stayed. I must be a glutton for punishment. I changed my insurance provider and had an appointment scheduled for 1/03/2024. I was informed by the receptionist/office mgr that birth dates on office records and insurance records did not match. The insurance had a wrong birth date which meant a claim could not be filed. And i would have to pay out of pocket. Once again i cancelled an appointment. Thinking it would be a quick fix, i would reschedule. I never had a chance. I was informed by letter that because "of last minute cancellations" (only allowed three) and "differences in dental philosophies and office operations" i was no longer a good fit. I didn't know i had a dental philosophy. I was fired. Oh, i forgot, the letter included a statement for $50 for cancellations!! The result of all this is that Ruby Dental lost two very long term patients The birth date quick fix was anything but. It took three months of dealing with the insurance bureaucracy to get the date corrected. I just received a second statement for that $50 with a note that claims i cancelled four appointments. I only have record of three "allowed" cancellations initiated by me (my brothers passing, Covid exposure, the insurance date mix up) The fourth was actually cancelled & rescheduled by the office because a crown did not arrive by the appointment time. I was never a no show. The cancellation window is purely arbitrary. I did want to remain with this office (God knows why) & i made every effort to do so despite the difference in philosophy (still can't figure that), poor management, rude & hostile behavior by the receptionist. These days it seems like there is a dental office on every corner and i believe i have found a good one.

Stay as far away from Ruby Dental as you can. I have had the worst customer service imaginable…read more The Office Manager has gone out of her way to make my experience maddening. I have a crown that needs to be replaced. Dr Ruby told me she would take care of my broken crown. I recently had a procedure, she recommended and now I have been refused services, refused any communication with Dr Ruby, and have been harassed at work. The Office Manager is trying to take my treatment plan into her own hands, without the knowledge of proper dental care or updated care plan information. I have been hung up on, ignored and have had appointments cancelled without my consent. I am now walking around with a vulnerable uncapped tooth and have been denied services for unknown reasons.

I came in on New Year's Eve for my first ever crown, two, actually, on adjoining teeth. Dr. D. and…read moretheir wonderful former Slovakian woman whose name I can't remember performed the two hour procedure. Matt greeted me promptly at 7:00 a.m. and prepped me, always his usual, courteous yet friendly self. His administration of novocaine was painless and he explained and double checked the procedure. Dr. D. then did the same, explaining each step as we went along while both he and his assistant kept me well rinsed and as comfortable as possible throughout. Visual scans confirmed everything that had been done and any questions I had were answered quickly and expertly. I have had some traumatic dental experiences in the past elsewhere, so was slightly hesitant going in. My family of 4 has been seeing the team at Parkway Dental for over a decade, though, so I know firsthand that they are beyond competent. They actually CARE about their patients. At no time did I feel unsafe or uncared for. I was even given a lovely fleece blanket that proved to be a great calming agent. Truly, though, it is their professionalism and compassionate care that shepherded me through. I go back in about a week for my permanent crowns and am actually looking forward to it!

Called today with some significant pain and they were able to squeeze me in at the end of the day…read more Ended up needing a surprise root canal. The doctor and his assistant stayed late to make sure I got it and felt better. It was Friday afternoon. I even offered to go home and come back Monday so they didn't have to stay late and they said no, they didn't want me hurting all weekend. That's compassion!

I had a chipped tooth and they got me in right away. Dr Bao has an excellent chair side manner. Kim…read moreis always so friendly, Shari does an excellent job looking into insurance and Angel is an Angel always pleasant to have at your side. Have been going to Jain dental for years. Dr Bussa is so sweet and Nicole is a doll.

The front office staff, hygienists and the doctors are all first class; competent, accommodating,…read moreefficient and always friendly. Dr. Bussa has a great team. If you dread going to the dentist, this is the place for you!