Do not go to Atlanta Oral and Facial Surgery in Cartersville…read more I was four months pregnant when I went in to this practice about my wisdom tooth pain, and was seen by Michael Hall. He reviewed my X-ray and said it had to be removed. When I asked about the risk of nerve damage, he laughed, completely dismissing my concern, saying verbatim, "I've done thousands of these surgeries and never had a patient with nerve damage. You won't be the first." Well, the surgery left me with permanent nerve damage to my lip, chin, jaw, gums, and teeth. It has been over two years, and I live with this injury every moment of every day. In addition to what I already live with, I am constantly terrified that one day, the debilitating neuropathy I experienced for two months after the procedure will return. Two months of my pregnancy I spent hardly leaving the house due to the pain. Two months I will never get back. Once it became clear I had sustained nerve damage, Dr. Hall's attitude shifted dramatically. The warmth and friendliness he initially showed disappeared. He became cold, dismissive, and visibly irritated whenever I voiced concern or asked questions. At one point, I decided to start bringing my mother with me to appointments because I was pregnant, overwhelmed, and no longer felt safe navigating appointments alone. Two weeks after I'd spoken with both Dr. Hall and Dr. Etezadi about my nerve injury, my cousin (who had no knowledge of my situation) went in for a consultation about her own wisdom tooth. She, too, asked about the risk of nerve damage, and was told by Dr. Etezadi that they had never had a patient with nerve damage. He knew of my nerve damage just two weeks prior, so this was a blatant falsehood, and deeply, deeply disturbing. I cannot emphasize enough how disturbing this is. At my two-week post-op appointment, no one even examined my mouth. Let me say that again: I was never asked to open my mouth at a post-surgical checkup for oral surgery. Most of the staff was rude and cold, and it was obvious they were aware of my situation. I felt humiliated, isolated, and like I had a scarlet letter. I remember crying in my car before and after appointments. I was four months pregnant, injured, and treated like a problem instead of a patient. In particular, a staff member named Morgan who was there for one of my meetings with Dr. Etezadi made me feel unbelievably uncomfortable and unwelcome. I still remember her coming to get me from the lobby and chuckling as she said, "Guess you didn't bring your mom with you today." I will never, ever forget this treatment as I have never felt it before from anyone anywhere, and I'm writing this review in hopes that no one else ever has to. I do want to note, however, that there was one staff member, a woman whose name I did not get but who was also pregnant at the time and was the staff member in my actual surgery, who was truly kind to me. I still remember her saying hi to me as she sat with a group of those other women. It was such a strange thing, feeling like it probably took courage for her to say hello. A strange thing, given that I was the victim and being treated more like a leper. To be frank, at least the ones in my appointments knew of my nerve damage, though I felt they all knew, and instead of treating me with sympathy and kindness, trying to at least right the wrong by being genuine, empathetic humans, they treated me more like a laughing stock. A few more notes I want to make here. Firstly, on my actual day of surgery, Michael Hall gave me the numbing shots and walked out of the room. I assume to do other surgical procedures while waiting for the shots to take effect, but I don't know for sure. What I do know for sure is that he was gone for so long that when he returned, he had to give me even more shots because the ones he gave me prior had already begun to wear off. Let that sink in. A patient was given multiple rounds of numbing shots because the doctor took too long. Secondly, multiple dentists I've seen since have expressed concern about the quality of work done during my procedure. In particular, a ridge of bone left that I had to live with for months while it smoothed itself out. Lastly, and this is important... Michael Hall is now practicing elsewhere. I won't speculate on that, but what I will say is that I have already had a person reach out who has ALSO suffered permanent nerve damage at the hands of Dr. Hall at his new place of business. And wouldn't you know it, they were told the same thing as I was... that they've never had a patient with nerve damage before. It certainly makes one wonder how many cases like mine, and like theirs, exist. I would not wish this on anyone. Everyone involved at Atlanta Oral and Facial Surgery in Cartersville should feel shame. This was a traumatic, life-altering experience -- and this message doesn't even scratch the surface of what I went through. Please, protect yourself. Go elsewhere.

I will never go to the Cartersville office ever again after my last procedure. Office staff and…read morerude and unprofessional.

Very nice but they don't take as much insurance as they claim. They didn't take my dad's, my…read morehusband's or my friends. And none of them have Medicaid.

If I had no stars to give, I would give no stars as a review! Aspen Dental and their billing are a…read moredisaster! I have to keep calling my insurance to check if the claims were even filed, and it seems they were only filed recently on 6/8/25! We're talking about claims dating back to 09/24 up until now. They want to send me collection calls without having properly billed my insurance first. It feels like they're trying to backtrack, and they didn't do a pre-determination of benefits to inform me about my out-of-pocket expenses--how is that fair? Instead, they bill me for everything and send me to collections before going through my insurance for payment. It looks like they want to get paid twice! The receptionist is incredibly rude and seems incompetent. Instead of being professional, she argued with me and told me, frankly to my face, that if I didn't like it, I could go elsewhere! Well, I will do just that, but I'll also warn future clients about the issues I've faced and how nothing is being done to fix them. It's clear they don't care about their customers, charging for services that may not be covered, and calling me for payments on bills that haven't even been sent to my insurance. I have two insurances and a discount plan! This location feels like a fraud and needs to be investigated because I can't be the only one experiencing this! My advice? Review your account and call your insurance to see if they've paid before you give them a dime!

This has been many years ago, but was so horrifying it needs to be shared…read more I wish I had thought to report it to a licensing board. I had an issue with my bite being out of alignment & was referred by my co-workers. The treatment plan they suggested was to pull ALL of my front teeth - at the SAME time, and the cost was $50k. I have very healthy, straight teeth. I thank GOD I got a second opinion. My problem was corrected with a few adjustments to the surface of my back teeth. I hope this didn't happen to anyone else.

These are the "NO" dentists. I had a broken tooth. They said, "come on in and we will take care of…read moreyou." 1 X-ray and a exam by a nameless person (never said his name) later I was told, " NO, we can't help you, We will refer you to another oral surgeon." Cost #150.00. I got taken care of alright. Later, I need the X-rays sent to another dentist. NO, we can't do that. You must drive back down here and sign a form. Stay far away from these awful, lying, NO people.

Incredible dentist!!! Had a tooth extraction and was literally painless!! Accepted my insurance…read moreand it was WAY CHEAPER then asp dent. The staff is amazing!!! Highly, highly recommend them!!!

I called these guys for a dental emergency, and was told over the phone they weren't in-network for…read moremy insurance, but they'd process the claims for my provider, I'd just have to potentially pay the higher "out of network" cost. However, once I got there, filled out all the paperwork, sat in the chair, got an X-ray, and confirmed the issue... they sent in the billing person, who told me that I'd have to pay completely out of pocket for the procedure because "they haven't had good luck getting Guardian to pay claims." In my limited exposure to the dentist and the assistant, they seemed very empathetic and wanted to help... I actually thought I'd found my regular dentist. I'm sure they are great at what they do. But, do NOT come here if you hope to use your dental insurance. They will not even try to make a claim against it, even in an emergency situation in which you are in significant pain.

They told me my insurance would not pay for my partial because it had been less than 5 years since…read moreI had one.made. I had to set up a payment plan with a shady finance company. I talked to my insurance I had been with this plan for 3 ÿears. How did they reach the conclusion that my insurance would not pay? They filed on my insurance even though I was self pay. My insurance company said it was shady. They are investigating. I like the dentist but I believe that they are after the all mighty dollar

Vicky Patel is very gentle and a very good dentist. I like this place. Nice staff clean facilities…read moreclean restrooms

Great Experience from time entering until leaving, Had a…read morecleaning that was extremely thorough and will continue to use in the future. Highly recommend!

If you are like me, setting up care with a new provider is always a little intimidating... you…read morenever know what to expect. I found myself in that situation this week. I called a couple places that had been recommended to me...they all seemed frustrated with my questions. Then, I called DownEast Smile Company and inquired about them accepting new patients. Not only were they accepting new patients, but Cheyenne was very accommodating and helped me verify my insurance was accepted. To add the cherry on top, I was able to schedule an appointment the next day! Not even kidding! Fast-forward to yesterday, I had my teeth cleaned by a super thorough and friendly hygienist named, Jenni. It also should be noted that they have a lot of technology that MAKES the patient experience... From massaging dental chairs to portable x-ray machines to 3-D images of your teeth. High five! I was also able to see Dr. Merandi yesterday, And let me tell you... I felt like I had been her patient for years and immediately trusted she had my well-being in mind. Dr. Merandi, Cheyenne, and Jenni all provided an elevated patient experience. The building is GORGEOUS. The rooms are COMFY. The hours are CONVENIENT. The atmosphere is WELCOMING. The care is PHENOMENAL. I truly feel it would be hard-pressed to find this level of service anywhere else in Cartersville!