Awesome ! Took my Doberman here to have his ears docked and came out looking good and the follow ups for the ear postings were very informative read more

The most unprofessional and disgusting veterinarian practice I have ever been to. To start off doors open at 8 AM the veterinarians don't get in until 10 am so after waiting for 2 hours to get in line before opening you have to wait 2 more hours for the vet to actually get there. When you do get in the veterinarian doesn't talk to you at all about pricing, diagnosis, or procedures. They rush into your room, do things to your dog prescribe you medicine and send you to the lobby to wait for who knows how long. You aren't asked about what steps you want to take, the vet shows no compassion or a sign they give AF about your dog. And then to top it all off you have to wait another hour for YOUR PRESCRIPTION!!!! Meanwhile the vet techs are all just hanging around talking to each other. This place has disgusting conduct and no sense of professionalism or compassion. While they charge dirt cheap their services match that quality. Coming here is an extreme waste of time and a disservice to your pets. This place should reconsider their entire practice. Another thing is that there are homeless encampments all around this place. They are fighting each other and doing drugs outside and around the building. I would never recommend this place to anyone who values their time, safety, and pet. read more

How is it that this place can't give customers a digital copy of your pets vaccine records? Hello it's 2021! And they can't even answer their phone. Sketchy! read more

Wanted eat cropping for my Dobbie. I called numerous vet offices in the surrounding area and all were overpriced. I am glad I went with this office because the staff and provider were so friendly and helpful, and the cost of the procedure was very reasonable. I definitely recommend this office to anyone looking to do ear cropping. I also talked to a lot of other patients in the waiting room who brought in their bull dogs and they said Dr. Butchko is the best vet for bull dogs. read more

They let our 1 year old Husky die today, 4/22/2023. My mom rushed our pup in because he was yelping in pain, painting hard and obviously in need of medical attention. The lady at the front desk simply replied, "we can't see him we're closing" even after hearing what was going on with him. Before we could get him to an emergency vet, he died in our arms. We've been coming here for 20 years and today we learned they really don't give a damn about animals. It's all about the $ and if it's convenient for them. Please do not trust these people with your pets. -Devastated read more

If I could give it 10 stars I would if you are looking for ear cropping look no further this is the place to get it done and get it done right the price is right especially with all that is included pretty much a ear warranty for a period of time stitches are covered for 3 weeks which is included in the original price re-coning if required during the 3 week period take home medication also included busy place so you just need to be patience well worth it.... Love this place thank you all staff at Butchko!! read more

Michael Butchko, DVM - Picking him up the day after the crop - Veterinarians Near Me - Riverside, California

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I highly recommend this place. They truly care about the animals. The services they provide are amazing and reasonably priced. My colleague who lives in Sun Valley recommended Dr. Butchko, saying it was worth the drive. My only concern was the service provided by what appeared to be a manager. I don't recall her name but she was extremely rude and acted as she was the owner. Everyone was else was very polite. Dr. Butchko was able to fix my puppy's cherry eye at such a reasonable price, worth the drive and wait!!! read more

Michael Butchko, DVM - Couple of weeks after. Healed very well. - Veterinarians Near Me - Riverside, California

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If you love your animal PLEASE DO NOT COME HERE. Average wait time is 5+ hours--in your car. Average time spent with the vet is 5 minutes. They operate on volume and primarily cater to ear cropping and tail docking. This place is for breeders not pet owners! They do not have a real appointment system. The photos of their staff on the website are stock images (I also couldn't even find license or record of some of the RVTs listed). The place is run down, dated and dirty. They will not answer their phone. You cannot get a copy of anything unless you go in person. You will not get attention and care for your animal. They want you in and out to make money on ear cropping and tail docking. I know this has been a family run business for many years, I've been a customer for 12 years. But enough is enough. I am finally seeing it for what it is. Please do not support this business. It caters to breeders and possibly mills and operates on volume. Do not get pulled in by what you might think is cheaper pricing. Is your entire day worth a few savings? Do you want the best care for your pet? Do you want someone that will actually give you feedback? Please do not support a place that prioritizes cosmetics surgeries for dogs to be sold at higher prices. Find an actual place that loves animals--not money. read more

Tried calling for a simple question. Over 15 minutes and still couldn't get through. Tried different departments but no luck. If I could do 1/2 a star a would but can't. I have 6 frenchies, 1 bully, 1 Rottweiler, 1 blue heeler, 3 yorkies and 4 baby yorkies that I needed shots for to start and wanted X-rays on one of my frenchies to see if she's pregnant but that's not happening. I would suggest getting staff to answer people's calls. You would make that money back and some. read more

very unprofessiona. i have a feral cat issue in my neighborhoo. We just found four kittens. we decide to do the TNVR knowing they could multiply. this place obviously doesn't deal with Ferals much. they won't give a price or day. We we're told to show up, stand in line and find out the pricing that day that's not how Ferals work. I need a day and time so I can trap them. this is a huge process. his pricing for Ferals is stated on site. They seem very unprofessional, slow, maybe not all there. Dont do Ferals if you aren't serious. Now I understand the comments around town. read more

It would be great if you guy's actually answered the phone for simple questions without having people wait hours for you guys to pickup.

So unorganized packed to the brim lines out the door it's hot as hell you got dogs panting the floor is hot I don't understand why no appointments are made here for the 3rd time in 2 weeks because my dogs cone keeps falling off after a ear crop because it's not put on very well the staff is nice but you have this older lady sitting at the front door like hitler yelling orders to the staff and quizzing them on the spot on what to do it's ridiculous don't belittle your staff like that Parker you handled it very well very professional read more

Michael Butchko, DVM - Hitler sitting at the front door yelling at the staff and giving orders while she is perfectly able to get up and help - Veterinarians Near Me - Riverside, California

I will never use this vet again and I HIGHLY suggest you go elsewhere! I know he is regarded as the "bulldog Specialist" and thats why I went but its pure crap. I drove 2 hours to come see this vet since my dog was having issues with what I suspected as IVDD. She was panting heavily and clearly in discomfort. We saw our regular vet the day before and xrays and blood was taken. The xrays showed a very bad back which is genetic. I went to him in hopes that he can help pin point the problem and give her some relief. I waited 2 hours to see HIM ( hes the specialist) only to be greeted by a rude lady vet who told me "sorry hes in surgery" but I will help you as I was also trained by his dad "The bulldog specialist" I insisted that he come out of surgery and speak to me as I am panicked and there is something clearly wrong with my baby. He came out ( I will give him that) but was super rude, short, and just said " this dog has the worst back Ive ever seen" and then left the room as he was busy with surgery. Why did none of the receptionists tell me that he is busy in surgery that day? I would have never driven over 2 hours to see the "Specialist" had I known Id get some random rude lady. They recommended a neurologist and gave my baby an injection of pain meds. They disregarded the fact that I had told them she had been panting for several days in pain. As a "specialist" in bulldogs he should know that they can go to into respiratory failure due to their short noses and elongated palate ( which by the way I saw him years prior requesting he fix but he said " she looks great and doesnt need it" . Ive just learned all this the past couple days since Ive been devastated over the loss of my girl. She was only 5. My precious girl passed away the following day from respiratory distress. She had been struggling for several days as i tried to find her a "Specialist" to help her. They didnt help her - They barely tried. I should have never went there. I should have tried to find her help with a different vet and then maybe she would still be here. They dont take appointments, they run like a factory ( expect to wait ATLEAST 3 hours and ALL the staff is rude. The only pro is that they are cheap. I would have given anything to just go to a different vet that would have taken the time to listen to my concerns and help my girl. He failed me and he failed her. read more

Michael Butchko, DVM - Veterinarians Near Me - Riverside, California

Took my dog in around 10am because she was having breathing problems. I waited there for over 2 hours, then I asked how much longer it would be. They said there were a couple people in front of me and the reason it was slow was because they only had one Doctor in. I didn't receive a call until close to 4pm. I'm already at work so I can't take her. I asked if I could come in tomorrow morning when they open and they said I would have to wait in line again. read more

First thing I want to say is, Dr Butchko is a amazing Veterinarian. Do not let the long lines & unprofessional staff deter you from giving your pet great care. He is very knowledgeable & kind. Explains everything very well. & assures you that your pet is in great hands. I did not give him 4 stars due to his staff being extremely unorganized & fairly rude... There are NO APPOINTMENTS. Only walk in. Even if you have an appointment for ear cropping you still have to wait in line (2-3hrs) When you pick up your dog you STILL have to wait in line. I would love if they became a bit more organized & set appointments. That would allow for a more proper & regulated covid friendly environment. Neither staffs clean/sanitize seats before customers sit. It's so crowded for such a small space. I think they would definitely thrive if they were appointment based & maybe only allowed walk ins for vaccines @ certain times..a separate room specifically for those walk ins ran by 1-2 employees. It would be so much controlled. Lines would go quickly because it would be ran appropriately. I hope they read this and really consider it. It would just be so much more efficient and less stressful. The dr and staff would be able to prepare for what is next because they have an actual chart of patients for the day. I would recommend this place for ear cropping & any other surgery. Know your pet is in great hands. HOWEVER. Because the lines are so long...if you have an emergency I would definitely NOT recommend bringing your dog here. He's an amazing Dr but I don't think the staff would care if your dog was dying they'd tell you to wait at the back of the line to check in & see the dr. For that reason I am choosing another vet, but I will be coming back for my other dogs ear cropping & tail docking read more

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Simply answer the phone to better your service, was a whole week I spent calling and no one picked up for simple questions I had.

Kennel Cough from visit... my black lab contracted kennel cough while waiting in the three hour line last week.... poor thing! I highly suggest not brining your pet into the line while your waiting to get in. Bring another family member who can sit in your car while you wait in line here. Bring a folding chair, water, portable phone charger, and umbrella as your in direct sunlight while you wait. The entire process is a nightmare... but like everyone says, the fees are extremely reasonable here! This place charged us $30 for a procedure the Pedley Square Animal Clinic was going to charge $332! HUGE saving... keep your pets away from all animals here, don't let them "kiss" or get too close... you too could leave with kennel cough! The cough (honking) started 6 days after my visit. Beware! read more

Michael Butchko, DVM - Kennel Cough from waiting in the three hour line! Be careful! - Veterinarians Near Me - Riverside, California

I've been here several times. It's the only place I take my animals, but today, it will be the last. The owner, the older woman... she is just so terrible. I understand times are trying and patience is thin, but Omgosh she literally just yelled at me in front of everyone. I just paid almost 500 for my dogs surgery and I came to pick her up this morning. I tried to call, nobody answers... you can hear the constant ring when you're in the lobby. When I tried to ask her for help I assumed she didn't hear me, I kept saying "excuse me" after the 3rd time, she turned and screamed at me "I HEAR YOU! WHAT DO YOU WANT?!?!?" I explained I was here to pick up my puppy from the previous days surgery and she told me "so is everybody else in this line so move out of the way, I said move! The fire marshall says we can't have anyone in the doorway, move to the side" a whole scene In front of everyone! I asked her why she was treating me like this and she said "because you're demanding something like everyone else in this damn line" Ma'am, you're rude. You demean and yell at your employees in front of everyone all day. It's a terrible environment! After I moved to the side, she then looks back several min later and yells, "who's here to pick up?! You? You?!" When she sees my daughter she asks "is it you or where's your mom?!" I'm standing right by the door, smh but I address her with a wave and present myself. She tells me to go to "that room and wait" As I'm waiting (10min) ... she explains out loud to her staff, that she has a "problem" (in my designated waiting area) that she "doesn't want to deal with yet" It's just too early for all this attitude. The girls up front are all so sweet... let them handle them handle the front! It's absurd. I want to classify it as racist because as I'm standing here she hasn't had this demeanor with anyone else, AT ALL... but I'm going to refrain and just hope that things get better here. She is the only BAD part of this clinic! We will def miss Dr. Butchko and staff. read more

Michael Butchko, DVM - The rudest, most vile...Miss Ruby Butchko. - Veterinarians Near Me - Riverside, California

Today was the first time to this vet, Two of my breeders and other vet had recommended to this Dr. and he is the best. I was super scared cause of the bad reviews I was looking on here but I cannot complain. I was there around 7:45, location opened at 8am, was inside by 8:30 and I left at 9:30 was a wait but not crazy and totally worth it. Went in for a double cherry eye and the procedure was done the same day and I picked up at 12:30. They were very organized and was getting checked on by every employee that walked by. Great experience! Thank you Dr. Butchko, customer for life. read more

Michael Butchko, DVM - Before procedure - Veterinarians Near Me - Riverside, California

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Super disappointed at the operations of this place. Needs leadership and guidance. Please create a proper in process/out process. Waited over two hours in line outside to pick up my puppy from post surgery. There should be a separate line for customers picking up their pets. Having to take a half day off work just to pick up your pet is ludicrous. This business needs to respect their clients time. I understand the owner (old lady at the front door) is trying to help but it looks unprofessional; calling out employees and asking them what they're doing conveys the impression nobody has a f-ing clue how to do their job. The owner needs a proper front desk and trained staff to operate this establishment. I also see medical records all over the damn place, piled on the floor and overflowing on the shelves. WTF kind of vet clinic operates like this? I would never recommend this business to anyone. Wish I had a better experience, but very disappointed. This place is pure bullshit and rates zero stars! I feel sorry for every customer who has waited hours in line for this shit hole. You and your pet deserve better!!! I understand ear cropping specialist may be harder to find but do yourself a favor and find a better clinic preferably one that does laser surgery. As far a vet clinic for shots and check ups -hell to the f no!!! read more

Personal Horrible experience. That lady up front is extremely rude !!!!!!!!!!!!! Nothing else to say. I assume The lady upfront might hate her position . read more

I was informed from various bulldog owners that Dr. Butchko specializes in bulldogs. They're absolutely right. I've been bringing my bulldog here for quite some time now and Dr. Butchko seems to always know what the problem is without asking dubious questions and doing frivolous tests. I've been to plenty of vets in the past due to convenience and most, if not all, asks the wrong questions and then tell you in the end that your dog needs different type of tests and medications. I learned from experience that most of these vets are out there for your money or have no idea what the problem is to begin with. Although I vouch for this place to every dog owner, the waiting time is excruciatingly long. Since the vet price is completely reasonable and Dr. Butchko has a great reputation, there will always be a long line to check in (15-30 minutes), then another long wait (1-2 hour), and after you're done, another long wait to check out. Despite the waiting time though, it's well worth it if you love your pets like I do and don't want to constantly spend an arm and a leg to care for them. I recommend this place to everyone, even if it means a longer waiting time. read more

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Horrible place never go here make you wait for hours customer service was zero The stuff very rude I was in the room for one hour nobody approached me . Don't go here please save your time. read more

Michael Butchko, DVM - Horrible place never go there they make you wait for hours Customer service was horrible The lady in the front she's very rude . - Veterinarians Near Me - Riverside, California

I've been here quite a few times so I thought I'd leave a review directed towards cat owners and new comers. This place does in fact take cats do not be alarmed there aren't really cats in there, the vet just specializes in bulldogs so you'll see a lot of them. They really helped my kitties when they were all sick and one in particular they took in the same day and did same day surgery. Tip before coming: walk ins only, you don't really get an appt back but they do ask you to come back if the vet thinks it's necessary for your pet The wait is long sometimes, I've waited from 30 mins to 3 hrs but compared to hospitals, it's worth the wait trust me, and it's good for your wallet. This vet practice really cares about saving your animal :) read more

Took my puppy here to get her ears cropped and honestly they did a really good job. If you are considering to get ur pups ears cropped I would totally recommend this place but be aware that this experience will NOT be easy and it will also not be pretty. The pretty and neat ears you see on the internet is not how it's going to look like for the first 2 weeks. Overall, it was really hard and nerve racking to keep her from bumping into stuff, etc. The cone needs to stay up for 10-12 days after the surgery but my puppies ears healed pretty fast (8 days) because I would look after her, etc. When I took her in on the 8th day the cone wouldn't last for another 2 days it would literally fall off haha. The vet confirmed that she will be fine to start her wrappings. At the moment her ears are standing up but they still need more time. The wrapping process is not easy either, because of how energetic these dogs are you need to keep an eye. Another thing that I would recommend is to learn how to do the wrapping yourself (which is very easy). However, the first couple wrapping that you'll take off won't look pretty because of the scars from the stitches. If you are willing to wait for your turn over 4 hours to get it re wrapped go for it lol. The wait is really frustrating but it is understandable counting the amount of people that come to this clinic on a daily, but they should definitely improve there waiting time, and scheduling. read more

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Been coming to Butchko for a couple years I don't mind the wait time(3 hours), the sign in method is A MESS and in the heat, not to mention, Mrs. Butchko is the RUDEST OLD LADY IN THE WORLD. From not wearing a mask, to yelling at employees to yelling at me in the waiting in front of everyone. Reading comments below and my experience, a little racist. Defiantly would turn right back around for the 45 minute drive back home if I ever see there again. The young girl with the glasses could use a little better attitude as well... read more

Utterly disappointed and horribly mad. I looks like they grabbed someone off the street to cut my puppies ears. The cut lines are horribly jagged and even the tips are different from each other. Look at the pictures and see for yourself. I have taken two of my prior dogs here back when his dad was doing the surgeries and my dogs ears were beautiful!!!!!!!!!! Now, I feel my puppies ears were butchered!!! I just want to cry!!!! I also attached the receipt just to show location and date as proof that it was this location. read more

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Theyre holding my dog over 24 hours now, I only dropped him off for an ear crop and now he is gonna be in there for 2 days soon, this is not right, they said they would call me for my dog if he's ready and they have not called me once read more

Been coming to Dr Butchko since 2004 and I love it prices and service are great and recommend to anyone and everyone

Well it's been one long ride with Dr. Butchko but everything comes to an end. I've been coming here for years and always had great service. From parvo to diabetes they have helped me out with three of my dogs. Over the last two years I've been seeing some stuff that bothers me there: First: saw one of the staff members there take money from a guy so that they could be taken care of first even those theres a HUGE LINE and everyone has PATIENTLY WAITED TO SIGN IN TO BE HELPED. That was really disgusting to see. Pay attention and you'll see that there. Second: had troubles in the past with chewy when I order my dogs medication. They told me that I needed to add myself on my dogs folder at Butchkos (BUT/EVEN THOUGH THEY'VE ALREADY approved it many times like that...). So I went and they told me that my mother is the only one on there and if I wanted to be added she needs to come down there and add me... oook that's fine... I guess. So she goes down there this past week and they tell her that she can't add me and that I need to be there with my ID... hmm ... this somewhat continues into the 3rd part Third!: asked for my dogs xrays to get a second opinion. I want to try and do everything I can before giving up. I guess the doctor and the staff must've felt some type of way about it, and I'd hate to think this but it feels like they're stalling my medicine cause of that. That's some childish bs if that's real but I hope not cause if so I've been doing business with the WRONG PEOPLE and should've have stopped going once Butchko left us. RIP TO THAT GREAT MAN!! NO ONE WILL EVER TAKE HIS PLACE!! Fourth!!: went to a different vet and they have the same medicine (ON HAND!!!) but costs me $20 cheaper and the food as well!! Everything out the door was $83 (I believe) when I've been spending $150+ on chewy with the prescription!! This is insane and I can't believe how much I've saved!! No more chewy or waiting for approval of my medicine/food This place is good if you're in the Riverside, Rubidoux area. Pricey, the wait is long, medication takes long(or they dilly dally it), staff takes money to helps others that HAVENT even signed in yet... place is whatever really. Hope your visit is better than the last couple of times I've been there. read more

This place is disgusting. It's filthy. The old lady at the front door is rude. I got there at 8 am and was finally given a room at noon. After two hours of being ignored, I walked out. The floor in the exam room was black and sticky. My cat is already sick. She got no help from this place. I'm afraid she is going to get sicker from this filthy place. Don't be fooled by the nice building in the picture. That's an empty building next door. Their office is in the sh!thole next to it. read more

Great vet. I have been taking my dog here since the pandemic when I needed to get his shots for his license. The staff here are friendly and efficient. Highly recommended. read more

I wouldn't recommend this place if it was the last vet in California, I waited over an hour to be seen and get a consolation and other people were seen and out in less time, after I asked them to cancel there was no sympathy or any type of apology for there poor service, not even a check up to notify us if we were next or what the hold up was, super disappointing, this place needs to be better managed, I work in customer services and the simplest gestures can go a long way, definitely don't recommend. read more

Michael Butchko, DVM - Veterinary clinic - Veterinarians Near Me - Riverside, California

I typically do not do reviews. Over the last 30 years I have used Dr. Butchko as a breeder. Although wait times have always been extended, what I experienced today was so outrageous I feel I had to say something. I am aware it will make little if any difference in their office practices. I arrived at 7:15 am and waited in line for them to open. There were approximately 30 people ahead of me in line. They opened late, after 8:15am. I was checked in at 8:50 am and told to wait in my car. I waited until 9:50 am. Then went into the office to see where I was. Was told there were a couple of people ahead of me still, they asked me to go back outside and wait for a call. Waited another hour. Went in, was told still 2 people ahead of me. I now decided to stay in and wait. I wait another hour. Ask again, told now 3 people ahead of me. My name was finally called for a room at 12:20 pm. Went into room and now waited 45 minutes with no one coming in to see us. At 1:15 I went out to office area, now basically almost all patients were gone. Was told now they had emergency's that took priority. Now everyone I had seen come in had now left. Long story short. I had finally leave. Never got seen. I came to have my dog spayed and a cherry eye repaired. Staff was rude and condescending. Although people say prices are good, time is money. Even the female doctor I spoke with was rude and demeaning. This used to be a place that even though I waited extended times everyone was pleasant and polite. Not anymore. Steer clear if you possibly can! Very disappointed. Father, Michael was so sweet and pleasant. Steven used to be but seems to have failed to pass on the kind, caring atmosphere that used to exist.' read more

When we started taking our Doberman it was an amazing experience but when it came to getting his wraps changed it became a problem. We would go every week to get it changed (as recommended) and we did let the vet know his ears were not standing up and it felt like we were neglected and wasting money. We paid for a procedure that really didn't work as it was supposed too. We also did as the vet told us and nothing happened! read more

Michael Butchko, DVM - Veterinarians Near Me - Riverside, California

I've been going to Dr. Butchko since the mid 90s his father was actually the one running the business he was fantastic the end I highly recommend him even if you have to make a drive it is well worth it he's honest honorable and reasonable you know he doesn't try to bleed you he charges a fair price and the service is exceptional I've now been doing business with the younger Dr. Butchko for a while and it's the same thing I will not stop going there I will make the 40 minute drive whenever I need to because I know that my dogs Are in good hands I've had to leave them overnight sometimes sometimes multiple nights when I come back I don't have to worry if my dog was taken care of or what I just know that he's going to be fine and he's in good hands read more

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I was excited to book our appointment for ear cropping for our Doberman. This place was recommended to us. After searching and doing research, this place had one of the best results in Doberman ear cropping. We had an appointment for our pup. However, I called to see if we could reschedule or push back the surgery date because my pup had a cold. First of all, you're not suppose to put a dog down if they are sick, etc. The receptionist was SUPER, SUPER rude about it. She stated, "Sorry we don't have any other dates. It is either this date or we can't reschedule you." Dr. Butchko, please retrain your staff in customer service. I would be more than happy to do so. I'm sure your receptionist is one of the reasons you lose business. They are unprofessional, clearly do not care about the well-being of the animal(s), and need people training skills As much as I would of loved to drive an hour to your vet, I'd rather drive two hours to another location where I know they would love my business, be professional, and care for the health of my pup. Goodluck with your unprofessional staff Dr! read more

First let me start off by saying the staff and the doctor were amazing and very kind. They were polite, helpful, and knowledgeable despite being nonstop busy. This was my first time at this place, I had called in advance to see if my Great Dane could get spayed that same day. They told me this was possible I would just have to wait in line, check in, and then wait to be seen. This was honestly a life saver since she was going to start bleeding again from a heat and I needed to get her spayed immediately. They would not give me a quote over the phone but I was able to get one there after being seen. All in all the process was pretty fast considering how busy they were. My dog was weighed and made a chart with her past medical history in a matter of 10 minutes. My first concern was when the vet technician came in to examine her before her spay... He was an older gentleman, with tan skin, and dark hair. My dog, never having been here before barked and growled, but obviously out of fear and nervousness. Let me say this.. my dog had NEVER EVER EVER bitten anyone. I take her many places to get her nails trimmed, anal glans expressed, and for her shots. I have never been in the room for any of these procedures, but I was for this check up. This man would not even check her heart beat and told the assisting staff to not touch my dog. I understand the cause for concern but.. every vet I ever been too she barks at first and then the staff gets down introduces themselves and she becomes friendly. They take her to the back and never have issues. At this place they would not even bother trying to calm her or anything. They even wrote "Biter" on her chart! I just thought it was kind of rude to treat my dog like she was aggressive when she was just scared out of her mind. Most places I've been to had taken the time to calm her before any procedure and I appreciate this as when I return she is less nervous and scared. I even take my dog to the store, restaurants and frequent beaches and dog parks. Anyways, they had me tape her mouth with soft surgical tape, which was respectable, and they gave her something so she would sleep. I returned promptly to pick her up, they had me retrieve her from the back since she was labeled a "biter" and was given instructions on after care and medication for post op. It wasn't until I got home that I realized how itchy I was, and the tick on my dog's head! I had flea bites on my legs and hands. I was able to pull the tick off with a pair of tweezers. But now I can't bathe her until she's fully recovered. So in short, the procedure, young staff, and doctor were great. I was able to be seen right away and have the spay done that same day within a couple minutes so the service was prompt. I was given lots of information and tools for after care. It was a good experience. The bad was the technician being rude to my dog as if he has never worked with nervous animals before, and coming home to find my dog had a tick on her head. Maybe hire a technician who actually likes animals, I never have problems leaving my dog anywhere else and she isn't labeled aggressive or a biter. Although I know another dog may have given her the ticks but still... better prevention is necessary. Now I have to wash all my sheets and buy her more medication to apply. read more

Michael Butchko, DVM - Tick I pulled off my Dog's head. - Veterinarians Near Me - Riverside, California

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Only giving one star because the young woman who helped me was excellent and very attentive. However the older lady that sits in the chair at the door was not and very rude to her staff. I went in on Saturday 3/9 and there was no line so I was assisted and greeted quickly by a young woman working there. I just needed to get a print out of my dogs license & rabies card. She was quick to help and went on her way to go retrieve those items. The older woman asked the young woman "are you doing anything you don't look busy?" the young woman kindly told her that she was getting a license and rabies copy for me. When the young woman finally found my papers I needed she asked another woman at the desk to type on the license # and send it to print out. The older woman again asked what she was doing and again the young woman told her she was printing something out for me. The older woman then told her "since you're not busy I need you to help these people", mind you she was busy assisting me and getting those copies. After the papers we printed out, the young woman show the copies to the older woman to show her that she was actually doing what she said. Then the young woman gave me the papers, and the old woman, then proceeded to ask the young woman "what time is lunch?" the young woman responded what time her lunch was and then the old woman responded "When you take your lunch go home since you're not being helpful here". I regret not speaking up for the young woman. The old lady was so rude to her staff. This is not the first time I've heard speak so rudely, I've been coming here for almost 10 yrs and the staff has always been helpful but this older lady makes it a horrible and negative environment!! read more

Very sketchy that they don't give pricing over the phone. That means they probably switch pricing based off how you look to see how much money they can get. That's crazy. Sucks because I won't be going here or referring EVERYONE. read more