Took my kitten to get his vaccines/routine checkup and all the staff were so kind! Very gentle with…read moremy pet and very efficient. We were in and out in less than an hour.

I went here today to get an estimate for my dogs teeth cleaning. It was the craziest appointment…read moreI've ever had ..first of all. It was 100° in the room. I was literally sweating. I felt like the heater was on second of all I wanted to talk to the doctor about extractions . He got a little defensive, which is usually never a good sign. He's like, take her somewhere else if you want third of all, the girls were trying to cut my dogs nails and she would not let them I said, can't we just do this when we put her out for her teeth cleaning oh we already started so we need to finish it. You have to pay for it today. OK we'll put her through the trauma instead of doing it when she's put out the girls were very young and inexperienced. It was like a circus show. I couldn't get out fast enough.. and the girls clean the dogs teeth I can see why it's low cost

Nice vet clinic somewhat hidden off Van Buren. I wish I knew of it sooner. I have the…read moreresponsibility to get three rabbits taken care of and I was sent to a place in Norco, let's just say I feel like I found a much better place, closer to home and moderately priced compared to the other place. Nice large waiting room, didn't wait for too long. Got problem handled and was surprised that it was almost half the cost of my last vet visit with the bunnies

I brought my Bernese Mountain Dog to SoCal K9 Clinic and Dr Means for the first time and they…read moreprovided fantastic care.The front desk staff was welcoming, and the waiting room is incredibly clean and calm. On my visit for a routine checkup, all the staff was wonderful. They took the time to answer all of my questions about without making me feel rushed. My dog loved her new vet; the techs here are so gentle and know exactly how to keep her at ease.I also really appreciate their transparent pricing--they will walk you through the costs before doing any treatments or vaccines. They treated my pet like family and always make sure I understand our treatment options and costs upfront. If you are looking for a trustworthy, compassionate vet for your furry family members, this is the place to go! Highly recommend!

I just want to say thank you for the wonderful care and compassion you showed us when we had to…read morebring our sweet Nellie in to be put to sleep. It was an incredibly difficult and heartbreaking experience for us, but everyone was so sensitive, kind, and compassionate throughout the entire process. Giving Nellie her last treats was such a sweet and thoughtful gesture, and it meant more to us than you probably realize. You helped make an incredibly painful moment a little more peaceful and comforting. Thank you for treating Nellie with such love and for being there for us during one of the hardest moments we've had to face. We are truly grateful.

The Dr gets 5 stars .... thank you Dr H! The front desk staff get ZERO STARS. I paid 1,000 down…read moreand they credited it to some other patients account. They gave me someone else's receipt. And they gave the WRONG PHONE NUMBER to the place to pick up my pet dog Freckles to bring to the crematorium. I think the doctors need a better front desk staff who can pay attention to what they're doing and not give $1,000 to the wrong patient account and give the wrong phone number to a crematorium they're not real smart . ​

Great customer service and they treated my dog well. I have a new puppy that will be coming to them…read morebecause of my previous experience with my senior dog.

The staff that answers the phone are always so rude. Jerry is wonderful but the rest truly need…read moresome kindness skills. My dog passed and I called to get a price to drop her off. Just stated the price and no kindness just very cold. Fred needs to instill some people skills in them.. This wasn't the first time.

I brought both of my dogs in after decades of going to the "other" Dr Butchko . I will never go…read moreback to the other place again, For a multitude of reasons , not limited to the fact that they killed my last dog. I had met Dr B's son Dirk Butchko, about 25 years ago . I was delighted to find out that he opened up his own practice. From the moment I presented , I was made to feel important and valued as a dog , mom. I found their prices on some things to be a little high. I found their prices on other things to be more than fair! So overall, it's just like anywhere else.There's good and bad as far as the prices go. As far as the people go, I can tell you that they are over the top amazing , and I absolutely love chrissy!!!!!! I know that there have been a few people on here that have left reviews, saying that they don't appreciate her unprofessionalism, because she calls people, sweetie, or honey. Well , you know what I'll take , sweetie and honey all day , long versus someone who's got a dry sense of personality or acts like a wet rag. My animals are relaxed around her,And that tells me everything that I need to know! I live in anaheim , so it's a little bit of a drive for me. Last Friday I came in because like everybody else. My dogs are itching like mad and I was prescribed a medication Temaril-P ,that I could afford, because I could not afford the shot that was recommended, that was gonna cost me over $500 for BOTH dogs TOTAL. Well, my one dog. Had a reaction , I have Rottweilers , and they weigh over a hundred pounds each that is why the Cytopoint shots would've cost so much. My one dog had a very bad reaction. After communicating with the veterinary staff , they addressed my issue and had me come back in. Gigi is going to be fine. Our Tech Chrissy is just the sweetest, kindest person I've had the pleasure of meeting and just wants me to bring her back in anyway just to see that she is better. It's not a money thing , IT'S A SHE CARES THING !! THIS IS THE KIND OF PLACE YOU WANT CARING FOR YOUR FURRY KIDS ! HECK I'D BE HAPPY IF MY OWN DR. CARED SO MUCH LOL You know, there's an old saying, and it goes something like this. "You can't please all the people all the time ". Someone is always gonna find something to b**** about whether it's because they Were not addressed by their last name , or because a price is too high or because something's not cleaned to their level of expectation or the wait time , hours of operation, or fill in the blank, but I can tell you overall, I absolutely love this. Establishment, I do feel they care about our animals. That to Some of us are not animals, they are our family. Is Pro Vet perfect no, but please tell me who is. Pro Vet does the best that they can do with the resources that they have available to them. There are a lot of people that are in need and they only have two hands. In all the times that I 've been there , which has been a handful now I have never seen them be uncaring to anyone in the lobby. As walk in clients , I don't feel that we have had to wait an exceptionally long time, nor have I ever felt rushed. So ABSOLUTELY I WOULD RECOMMEND THIS PLACE. I WOULD GIVE TEN STARS IF THEY WOULD ALLOW IT. . Ps. They even have a really nice enclosed patio area with nice tables you can sit at , so peaceful and relaxing.

My best friend my bubbles had to be put down today and it was the hardest thing to do.. Dr…read more Butchko's staff was so supportive,kind,and so wonderful I actually have no more words!! I adore this place and I recommend this facility to all!! Thank you for all the support and kindness and gentleness you showed me and my best friend!! This place is a true blessing!!! Thank you!! You made my pain bearable !!!

There are truly no words to describe how incredible Dr. Yuanjoo Kim and the team at Animal Hospital…read moreof Riverside are. Three years ago, we moved from Europe to the US with our massive family of 22 rescue cats and 1 rescue dog. Finding a veterinarian who could handle the sheer volume of our pets' needs--while providing high-quality care--felt like an impossible task. Dr. Kim has been an absolute godsend. Because of the number of rescues we care for, we are literally at the clinic every single week, and sometimes even multiple times a week. Dr. Kim is not only an exceptionally skilled and knowledgeable veterinarian, but his compassion is unmatched. He understands our mission to help these animals and is incredibly kind to us, always offering generous discounts on his services to help make our weekly visits manageable. He genuinely cares about the well-being of animals over everything else. If you are looking for a vet on Magnolia Avenue, or anywhere in the Riverside area, take your pets to Dr. Kim. He treats his patients with unmatched tenderness and treats his clients like family. We are infinitely grateful for his kindness and support over the last three years!

Great staff and amazing doctor! We tried several vets in the area, including the program at Petco…read more None of them compared to the staff and the doctor here. The little animals are in good shape, and the doctor is very attentive and has great communication skills. Skills. He really cares about his patients, and we care about him.

The BEST Vet clinic we have ever gone to and the only one we ever will again…read more We have been going to Dr Bart for treatment for our babies for 9 years now Him and his amazing staff are always kind and compassionate. They truly care about both their clients and their patients. He has saved the lives of multiple of our babies from life threatening problems. And they are with you EVERY step of the way through the entire process including recovery. They answer questions, give visual demos of treatments for home and are patient making sure you understand everything til you are comfortable. Their pricing is also fair and much lower on the scale across the board ESPECIALLY when combined with the level of care your babies will have This is a vet office that TRULY cares and wants to help the community instead of milking them dry for every cent. Their focus is on quality care and best treatments for their patients rather than financial exploitation. They have never made us feel pressured or guilted into unnecessary procedures like we have had happen elsewhere. If you ever need a vet for your babies this is the place to go ESPECIALLY when you have exotics because quality exotic vets are so hard to find.

I find your response to my review disappointing and concerning. Rather than addressing the specific…read moreconcerns I raised about my experience, you chose to question my credibility and suggest that I am attempting to get someone in trouble. That is both unprofessional and dismissive. My review was based on my personal experience and observations during my interactions with your clinic. I shared my concerns because I believe clients deserve to be treated with respect, professionalism, and courtesy, particularly when they are already dealing with the stress of caring for their pets. If you needed additional information to look into the situation, there were professional ways to communicate that. Accusing me of making an invalid claim simply because you could not verify it immediately is not an appropriate response to client feedback. My decision to disable direct messages does not invalidate my experience or obligate me to engage in a private conversation. I never wrote my review to get anyone in trouble. I wrote it to share my experience and express concerns about the level of professionalism I encountered. The response you have provided has only reinforced my concerns about how criticism and client feedback are handled by your clinic. I acknowledged in my original review that I appreciated the veterinary care provided. My concerns were specifically about the customer service and conduct I experienced. I believe a business should be willing to receive constructive criticism without resorting to personal accusations or questioning a client's intentions. I stand by my review and the experience I described. I hope that, moving forward, your clinic will approach client concerns with professionalism, accountability, and a genuine willingness to listen rather than immediately dismissing them.

Dr Estrada good vet Able to self control the appointment…read more Wait on the phone is a little long

I have never been so disappointed with a veterinarian. I…read morescheduled an appointment because I saw the $25 first-time new patient promotion. The veterinary technician was wonderful--she was kind, listened to my concerns, and assured me she would let the veterinarian know that I suspected my 12-year-old Yorkie might have a collapsed trachea. When the veterinarian, Dr. Kim, came in, the exam lasted less than a minute. He didn't examine my dog's throat, listen to the area I was specifically concerned about, or perform what I felt was even a basic physical examination focused on her symptoms. Instead, he immediately recommended blood work and X-rays. I understand that X-rays and lab work can be important for diagnosing certain conditions, and I wasn't expecting a diagnosis without testing. However, I did expect a thorough physical exam before being told I needed additional tests. It felt like my concerns weren't taken seriously. The veterinary technician was excellent, but my experience with the veterinarian was extremely disappointing. As a first-time client, I left feeling unheard and wondering if the discounted new-patient promotion affected the level of care I received. I hope that's not the case, but that is honestly how my visit made me feel.

What a process this has been with my 15 year old sphynx cat. I originally brought her in with an…read moreanal gland abscess. Once the testing and removal was done, it was found that she also has diabetes. This about broke my heart, but the vet techs at Canyon Crest Hospital reassured me, with insulin twice a day, my cat can be just fine. After a couple weeks of healing and ongoing insulin treatments, my little old lady is perfectly healthy. I can't thank everyone enough for the love and care you have shown my girl. I will never take any of my animals to another vet as long as they live. Thank you guys so much, Gucci and I greatly appreciate it

My pup just became paralyzed and I know it was hard for them to tell me but they were graceful and…read moregave me the information I needed to care for my pup. They didn't charge me for the visit. It was very generous of them & they showed me a lot of compassion. I am grateful for everyone in the Hospital.

We bring all of our cats here for their vaccine clinic and they are affordable and always kind to…read morethe kitties!

We came here during a very stressful emergency with our pet and did receive medical treatment,…read moreincluding IV fluids and medications. The doctors appeared knowledgeable, and the clinical care itself was appropriate. However, the overall experience was cold, rushed, and overwhelming. Communication focused heavily on costs, paperwork, and internal process rather than comfort, reassurance, or clear explanation, even while we were visibly anxious. The interaction felt transactional rather than compassionate. At discharge, we were never clearly told how our cat responded to treatment or why she was considered ready to go home. There was no explanation of her condition after fluids and medications, no reassurance about her stability, and no clear medical summary in plain language. We were left to assume she was okay simply because she was being discharged. While we were waiting for our cat, my daughter experienced low blood sugar. I clearly stated, "My daughter Hannah's blood sugar is low," and explained that I was worried about her condition. I asked if I could step out briefly and come back for our cat so I could take care of my daughter first. Instead of reassurance or acknowledgment of that urgency, the response was, "Let me check if she can be discharged now." The focus shifted to expediting our cat's discharge rather than accommodating a child's medical emergency. I had to follow up because of the urgency of my daughter's condition. Our cat was then discharged without clear communication that she was medically ready and without being allowed additional time to rest after treatment. In that moment, it felt like process and payment were prioritized over situational awareness, empathy, and basic human compassion. In an emergency setting, medical treatment alone is not enough. Clear communication, empathy, and human awareness matter just as much. Unfortunately, we did not feel supported as pet owners or as parents facing a medical emergency with our child. I hope this clinic seriously reevaluates its bedside manner and client communication, because emergencies require humanity, not just procedures.