I went to two other vets before coming here, and the experience was incredibly frustrating. RRVG got us in right away, and I couldn't have been more grateful. Dr. Koo was so friendly, compassionate, and wonderful with my little wounded soldier. She made a stressful and scary situation so much easier, and I truly felt like Pepper was in good hands. I highly recommend RRVG to anyone who needs an emergency veterinarian. Thank you for taking such good care of my girl! read more

Dr. Burgermeister showed an alarming lack of empathy from the moment he walked into the room. He could barely make eye contact, offered little to no compassion, and seemed visibly irritated whenever we asked reasonable questions about our options instead of immediately agreeing to spend nearly $5,000 on extensive treatments upfront. As grieving pet owners, we deserved honest answers and understanding--not impatience and dismissal. He also only spent a handful of minutes with our cat! After our decision was made to put down our cat and he administered the medication, I told him directly that he needed to show more empathy to families going through one of the worst moments of their lives. His response was to simply walk out of the room without saying a word. That level of disregard was shocking. What made this even more concerning was hearing from veterinary technicians at the hospital that complaints about his bedside manner are common. If this is a recurring issue, then management has chosen to tolerate it rather than address it. I am nine months pregnant, emotionally exhausted, and will never forget how cold and uncaring this experience was. Losing a pet is heartbreaking enough. No family should have to endure being treated like an inconvenience while making such a painful decision. To the owner and management of this practice: charging premium emergency prices comes with the responsibility of providing compassionate, professional care. Allowing this type of treatment to continue reflects poorly on your entire hospital. I will never return, and I cannot recommend this emergency clinic to anyone seeking kindness or support during one of the most difficult moments of pet ownership. read more

Terrible experience. Inexperienced techs and drs. Wouldn't answer any questions directly. Wanted to charge an absurd amount and when asked for different options, you're met with condescending responses. Like if we're supposed to just pull money out of trees. Please go away and find a better vet so your fur baby can have actual care somewhere else. They only care for money. Not for your pets. read more

Love this vet. We have taken our dogs here for years. Then last June it was time to put our dogs down. Both were very sick and 15yo. We were not expecting it but after tests and long discussions the vet helped us decide. They were kind and patient and very gentle. And even sent us a card a few weeks later. I really appreciate this veterinary team. It's now a few months later and we have adopted two kittens which we will bring back as a new patients. I look forward to introducing them to the team. read more

Riverside Regional Veterinary Group - New kittens - Veterinarians Near Me - Riverside, California

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We came in for the low cost Saturday clinic. We arrived around 9:50am, 10 minutes before the end of the clinic, and wasn't sure if they were going to take us. That was NOT the case! The front desk ladies were beyond kind, patient, and helpful for my pups first time. Fast, easy, and efficient!! read more

Riverside Regional Veterinary Group - Happy pups! - Veterinarians Near Me - Riverside, California

Wow! I've never in my life have had such a terrible experience. From the girls at the front desk to the actual vet. DO NOT TAKE YOUR PET THERE! They absolutely do NOT care. The vet wouldn't even come back in the room to talk to me about options because unfortunately i couldn't afford the $1100 bill for blood work and X-rays. I asked if I could speak to the vet since I paid the $85 for the initial exam to see what my options were u til i could bring her back when i got paid. Straight told me no sorry he is busy... then left the room and came back with a $600 option.. THEY DIDNT EVEN TALK TO ME.. they just want their money. Just awful! read more

I'm surprised by the lower ratings before I came here. It's very clean, there is ample seating, and the vet (Dr. Koo) is professional, knowledgeable, and friendly. What probably I don't like is the fact the entrance is confusing (it's in the back), but it make sense for an emergency place as you want good amount of parking since people are likely to stay long. Dr. Koo did his best to make sure my dog was comfortable since dogs are often fairly nervous at the vet. He gave my dog some time to adjust before doing the exam, and was able to note his upset stomach from physical inspection. He presented all the exams that he recommends but isn't necessarily too pushy if I wanted to have any removed. When no results showed a good cause for his vomiting and bloody diarrhea (which includes white blood cell counts, X-rays, and other blood tests), he gave his suggestions of issues and treatment plan to treat the symptoms until he feels better. As a microbio background and having seen bloodwork at ER even for my own where sometimes I look fine on paper but feel crappy, the outcome and explanation overall was not surprising since outside of vomiting and diarrhea, my dog was a super happy boy. He also explains how, outside of what I came in for, that my dog may develop arthritis in the future, which I felt was great because he didn't have to point it out given what the purpose of the visit was. It allows for me to address the issue early and considerations I need to plan for as my dog gets older. Overall I felt he was thorough and very clear in his explanation and suggestions without pushing more medications than he needs. Dr. Koo explained to a newbie pet owner like me about the symptoms and how more serious issues would evolve faster and my concerns like a stomach blockage from bones would not been possible. In addition, I didn't feel pressured about maintaining all the tests and treatment and was able to remove a treatment that I felt was probably unnecessary given my dog's overall good health. The injections he got overall stopped all the vomiting as well, and my dog seemed more energetic than going in, so I was quite happy with the overall result. He also recovered swiftly afterwards after only a couple of days on the meds. Thank you for existing so that I could rush my dog to be seen by a vet -- I was in such a panic to see blood in his diarrhea and no other hospitals were available. Although it could take a bit long, it's similar to how urgent care and ER operates, and a couple hours is far better than waiting 2 days for an appointment elsewhere. read more

Riverside Regional Veterinary Group - Veterinarians Near Me - Riverside, California

Dog was tended to on a Sunday in an emergency. Take- home instructions were thorough and detailed.

I've been to this emergency clinic 3 times and each time it has been a positive experience. The staff has been kind and doesn't make me feel like I'm not being heard. My fur babies have been well taken care of here. read more

Honestly fire everyone in this damn place. Like this place genuinely needs to be shut down. They are such a bad emergency vet. No one here shows compassion. They are all stuck up and snotty and rude. Their whole demeanor, I have been to other emergency vets who have shown care the one in Ontario is one I highly recommend. This one is outrageous, every vet I have ever been to gives a breakdown of price and give us a copy they did not. Which I find so unprofessional, they take their time when it is A EMERGENCY. Take these people back to school they need to learn how to have proper communication skills, very rude, dismissive, it literally feels like people who hate their job but take it out on the clients. If I could leave a zero star | really would. read more

We are so grateful to the team at the Riverside Regional Veterinary Group for the care they gave our dog after he ate a garlic plant and had toxicity. We initially tried outpatient treatment, but his condition worsened and he ultimately needed to be hospitalized for three days. Dr. Saldana was incredibly educational, informative, and compassionate throughout the entire process, while also taking into consideration our dog's comorbidities and advanced age. He took the time to explain everything clearly, answer our questions, and help us feel informed during a very stressful experience. The entire staff was kind and attentive, and we always felt that our dog was in good hands. While he was hospitalized, I received text updates at least twice a day and a few photos which was comforting. Thank you for the excellent care and support -- we truly appreciate everything you did for our family. read more

Great staff! 10/10 Love the environment and they are very welcoming. I recommend bring your pets here. There's also lots of payment options read more

everything was good just that is to pric other than that everything went good they tried my dog very will and

Vet explained everything well and the staff was super kind and helped us with some food to take home for the night.

Got an appointment next day for my cat, dr was nice and no wait time to be seen. This is my second time my cat needed help dealing with urinary problems. 1st problem happened around a year and a half for him and he needed a catheterization diet change and help and thankfully he made it through now it's been three years later dealing with the same issue but this time hopefully medication and diet change will help read more

Dr. Koo and the staff here are amazing! My cat wasn't feeling well, and so we came in just to see what advice or medications they would recommend for him. Dr. Koo did an amazing job at explaining different options we had for his treatment and was very personable. Will definitely be back if I need any further care for my pet! read more

Lifesavers! I'm so grateful to Riverside Regional Veterinary Group for their incredible care during my fur baby pancreatitis episode last Friday. This was a first for me. I was in distress mode and so was my fur baby. The staff was fast, compassionate, and kept me informed every step of the way. They turned a scary situation into a manageable one, and my fur baby is doing much better now. Highly recommend this team! read more

Please don't bring your pet here! Brought my cat because he wasn't able to pee. As a male cat is an emergency situation. We were not taken as an emergency. Paid the consultation in advance and let me tell you. That was not a consultation. The guy barely wanted to talk to us. Didn't explain a thing and when my boyfriend tried to ask the questions the "doctor" basically treated him like an idiot, without explaining anything. He said he was doing ok with barely touching/looking at him. Decided to go somewhere else, and as soon as i told them my cat was not able to pee, they took him to the back to make sure he wasn't obstructed, they made blood and urine tests and guess what? He has a lot of crystals in his urine. He might not be obstructed now, but without a treatment he would be and as a male cat owner, we know thats a life or death situation. read more

I was able to get in the same day for my sick puppy to be seen! The staff is incredibly friendly. The doctor was kind and knowledgeable. They are not pushy at all and will only do what you feel is right for your pet. Cost is reviewed before they do anything and you are able to discuss and change any of the treatment plan. This is not our usual vet, but we will be back if we ever need to. read more

We came in for a late night emergency visit for our cat, got in fairly quick. But once the main male Vet came in, he didn't take us serious one bit nor did the female nurse prior to the vet, they barely checked out our cat. Did not listen to our concerns! Just felt like another payment for them. I personally would never come back. -ONE vet tech did eventually make us feel better, while we were being discharged. Shoutout to her! read more

excellent information and care. Staff and Vet were very. Staff and Vet were clear and direct regarding the procedute.

Helped my puppy feel better! I've been here a few times always helpful and caring . Thank you guys and to the team !!!

I brought my dog here due to a anal gland rupture. They treated him quickly with care and gave us great instructions.

My dog was seriously ill, I called at 4 am and was told to NOT bring him to their animal emergency room. I called again at 5:30 am as he was getting worse and I feared he was dying. Again, I was told to NOT bring my dog in until 7. I was begging the receptionist (whomever answered the phone) crying and pleading she refused to let me bring him in. She was cold and heartless. This is the 2nd negative experience I have had with this so-called emergency vet. I will NEVER call or go to this place. They do not care about animals. I have heard from others that they only care about money! I would give less than one star if it were possible. read more

I've used this Vet for emergencies and cremation services for several of our dogs. The staff and Vet are great. Each experience was the best and they are compassionate when it comes to our furbabies. They were not my primary Vet only because they are 35 mins away and I have a Vet down the street from my home. However given the last few experiences I've had with my primary Vet, I think I'll be making the drive from now on. I recently had an emergency and they took my dog in immediately. Just a great place overall read more

Saved our dog Toby after a really bad infection/laceration on his back leg. Got emergency surgery, recovered beautifully and is doing great! Came back for their awesome spay/neuter clinic with discounts on wed/thursday!! So glad to have found this place when we needed it the most. read more

Very friendly staff and competitive prices. Very knowledgeable and friendly when answering questions.

I'll brought my dog for a check up cause he was not doing well as soon as I brought the dog they charged me $210 just for the doctor to see my dog and then after that, they charge me 800+ dollars to do bunch of exams they say it wasn't parvo it was an infection and then they charge me another 700+ dollars for the medication. I took my dog back home and the rest of my puppies got sick. One of them die cause it was parvo What he had thank god I find some one who hast the right medicine to kill the parvo and save my puppies I hope you guys stop charging people just for no reason don't use people's feelings to overpriced. What you guys supposed to do for the dogs read more

Everyone we encountered were so nice, great communication with taking care of our girl.

"I couldn't be happier with the care my dog received here. From the moment we walked in, the staff made us feel welcome and prioritized. They were incredibly thorough--they ran all the necessary tests and, most importantly, took the time to give me a full breakdown of the results. I never felt rushed or left in the dark about what was going on. They addressed her needs as best as they possibly could, and I truly felt like she was in good hands. I would definitely bring my pet back! read more

Great service, quickly helped when needed over the weekend with our pet. Staff were kind and attentive to treating our cat.

The public facing people were all nice enough. The doctor seemed competent, and acknowledged my concerns about the costs without shaming me. No one talked to me at discharge about aftercare, and I ended up having some issues. That was suboptimal for me and for my dog. Otherwise, it's fine. He's alive. read more

I went and they told me to pay 4 thousand to just see my cat who's close to dying. These people study to supposedly "help" animals and the cost is outrageous. Absolutely not. read more

showed up at 449am with a very sick kitten. The tech comes out, says he's stable. Kitten can't breathe properly and lost his mobility. Then the receptionist says they are changing shifts and wont have a doc until 10am..I asked if they were a 24 hour vet, they said yes but it was vaccines day.. BE PREPARED IF YOU'RE 24 HOURS! read more

Save your money and your pets and do not bring them here. They do not care about them or you only your money. They're rude, careless and unprofessional. read more

This is the worse place to come. From someone who works in customer service I appreciate the service provided. It's the job like or not. This place provides the worse customer service. They are passive aggressive, treat you like a transaction and no compassion whatsoever so ever. Took my dog in and resulted in surgery. I paid for 3/4 of total bill and was waiting for the rest to go through and asked if they could take my doggie back who was in pain and they said they could not until I paid in full. Took her back for follow up visit to remove drains and was given attitude by all three individuals at front desk. Genesis told her colleagues she got stuck at front when she should have been on back. I was right in front as she was assisting me when she said it so I replied she's stuck because of me. No response. She could have had the decency to wait until I left. When I finally walked out after 3 hours with my dog's medication on hand and I get call shortly after from Brianna telling I forgot medication. I explained I walked out with it. They have no clue what they are doing. I just hope my dog was not treated like I was. When I tried to speak to a supervisor they said I couldn't but if I had a complain would need to fill out a form. Will not be coming here again! read more

The staff was very friendly and helped me understand my furr babies condition. Very recommended

I witnessed a dog get hit by a car and rushed it to this clinic, hoping they'd show some compassion and get the poor animal the help it needed. I wasn't the owner, just someone trying to do the right thing. What I got instead was harassment, threats, and cold indifference. Rather than focusing on the injured dog, the staff immediately tried to pin financial responsibility on me. When I clarified that I wasn't the owner and was only acting as a Good Samaritan, they began implying that I was "abandoning" the dog, an accusation that was completely inappropriate. They continued to threaten reporting me and avoid care for the dog by putting the responsibility on me to find another clinic or call animal service. Mind you, this dog got hit by a car minutes ago, is bleeding out of her mouth, and laying on the floor. I ultimately had to tell them, "I brought this dog here to get help, what happens now is on you." I left heartbroken and disgusted, not just by the accident, but by how this clinic treated someone who was only trying to help. The way I was treated was uncalled for and left me questioning whether the dog would even be helped at all. It didn't stop there. One of the vet techs followed me outside and took photos of my car without my permission, as if I were a criminal. The whole experience was invasive, hostile, and completely unacceptable. I've never been so disgusted. A vet clinic that tries to dodge responsibility and interrogate someone trying to help an animal shouldn't be in business. If this is how they treat good Samaritans, imagine how they treat your pet when you're not looking. My only regret was not videotaping this experience to show the conduct of the staff and this facility of this particular incident. Absolutely shameful. read more

everyone here was so nice and awesome! i did have to wait a very long time but my cats condition was nothing serious so it wasn't a high priority which is understandable. but regardless still a 5 star review because staff was amazing ! read more

I did a search for Exotic veterinarians online and this one came up as a top recommendation in my area. I have a rabbit. I looked at the meet the staff section and they have a treatment supervisor who apparently has training and knowledge in the area. There are no descriptions on the website of what types of animals they don't treat. So I called for information to be sure and was told with attitude that they don't see rabbits. Which is fine, I understand. But maybe look into why your name comes up or ask me why I thought you did so you can clarify or take that information off the website. It was an educated assumption. read more