Technician was on time and answer all questions. He gave me a detailed report on all items needed to be purchased.

Linus Thornton did the Fall tune-up for my HVAC system. Linus was efficient, professional and well versed in my heating system. He explained everything and mentioned some recommendations. I am very impressed with him and hope to see him for future inspections. Good value for your money. read more

Michael & Son must have plenty of customers because they certainly don't seem concerned about keeping them. I filed a complaint over a year ago after they installed an attic fan, and I never received so much as a response. That experience should have been a warning. On the day of the scheduled installation, I was notified they were running late. Because I had another commitment, I had to cancel, and we agreed to reschedule for Saturday. When Saturday arrived, the technician told me he wasn't there to install the unit--he was there to collect a fee that, according to my contract, wasn't due until the installation was completed. That made no sense. I declined to pay early and sent him on his way. Fast forward to this week: after calling on Monday because my air conditioner wasn't working, I had to wait four days for service despite being a membership customer. When they finally arrived, I was charged $350 to replace a part that costs about $21. I was then told I had received several "huge discounts" because I'm supposedly a loyal customer. It certainly didn't feel that way. To be fair, every technician I've dealt with has been courteous, professional, and knowledgeable. My issue isn't with the field technicians--it's with the way the company is managed. The office staff has consistently been unresponsive, dismissive, and unwilling to address legitimate customer concerns. Promises are made but not kept, complaints go unanswered, and customer service appears to be an afterthought. I cannot recommend Michael & Son based on my experiences. There are plenty of HVAC companies that value their customers. Michael & Son either has no idea what's happening with its customer service, or it has decided that maximizing profit is more important than earning long-term customer loyalty. Either way, customers deserve better. read more

Christian Baires came by and he did such a great job! He explained everything and gave me different options for an issue I'd been having. I love this company and suggest them to everyone I know and even those I don't online. I trust this company so much, we have the annual plan so they send out technicians a couple times per year to check and revive what needs. read more

This was for our heating inspection and Ian and his trainee did a thorough inspection of both levels of heating.

Arrived at a great time. He first inspected the issues, assessed the necessary measures moving forward and we came to agreement of what needed to be done. Freddy reinstalled a new toilet handle in less than 15 MINS !! Thank you Freddy for educating and completing the job. I learned A LOT about toilet "life-span". read more

I kept getting alerts in my app for a flood sensor issue. John came by and assessed the issue. he was very informative. He called before he was coming to the home. he checked everything and talked about maintenance that should be done which was never discussed with me when we had the 7000 unit installed. super nice guy and very helpful. thanks John for all your hard work and warm customer service. read more

You can't go wrong with Michael & Son. The professionalism friendly knowledgeable service will give you a peace of mind.

My last experience with this company was less than stellar, but Brian J. was fantastic! he explained all the issues he noted during the plumbing inspection in great detail, answered all my questions and even stayed longer to fix a leak. read more

Bonnie promptly assisted me with my issue and quickly explained everything. Thanks, Bonnie!

They charged me $1900.00 to put a new faucet in. That did include a faucet. But it is still about $1000 more than I should have been charged. read more

Thomas was very professional. He diagnosed our leak very quickly and made the necessary repairs in short order. I would highly recommend this company. read more

Work was good, but price was too high! Was never given an estimate. Check out price was crazy, was never given an answer to where the water leak was. I want to be reimbursed for the check out time. read more

Nicholas as fantastic. Arrived in the time window and got to work making sure the system was in good shape. Recommended a chemical cleaning of the outside system as it is near the dryer vent and has a tendency to get coated in lint. An ounce of prevention... This is the company that installed the system two years ago so they were very familiar with the operation of it. Nicholas was part of the team that did the install and reminded me he had been in training at that time. I mentioned that the install team was supposed to divert the dryer vent to avoid the buildup of lint on the system. Nicholas assured me he would bring that to the attention of the management. read more

Great customer service and the tech provided great recommendations. I will continue to use this company.

Khame, Is a real professional! He was conscientious and made sure everything was working before he left. I would us his services again

Michael & Son is my go to company. I love the care, compassion, and genuine concern shown by their technicians. I few months ago we had an issue with a leak in the kitchen. Jose S. was the technician who responded, he was knowledgeable and friendly during the service call. Jose S. not only repaired the issue at hand but he educated us on other potential issues. The recommendation was valuable and will save us time and money in the long run. The value of the level of service provided is priceless. We were happy to see Jose S. return and finish the recommendation. Michael & Son is a great company. I would highly recommend the home maintenance plan. read more

Mayfair was absolutely excellent!! He came in and recognized the problem, but my faucet handle wouldn't come off to address it. He worked hard to get that handle off! What I appreciated the most was that I suggested he take a handle from another bathroom so that my fixtures will match on the main floor. He did that, but we didnt have to use it because he was able to get the old handle off. Basically what I'm saying is Mayfri took the time to ensure he completed the work to my satisfaction. He spent so much time with my job (multiple issues) that I asked if he has other jobs. He takes pride in his work and he said, "I have to make sure my customers are satisfied before I can move to my next job." He proved that. Michael & Son can be pricey, but every technician I have gotten has proven to justify the cost at times. Also, if you go to them, get the Gold Plan. You don't have to pay for service calls and get a discount on services. It comes in handy when you experience issues, especially multiple issues. read more

We have used Michael & Son Service once before for some work in our home, so when the power went out in our Barndo/Shop where we run our at home business, we called Michael & Son. When I called to make an appointment, I spoke with the scheduling service representative. This person was very kind while I explained the electrical needs of the Barndo/Shop. The wiring in the shop is not for a new electrician. While speaking with the representative, I asked if they could come out between 03JAN2026 and 05JAN2026 because there was no power to the building. The representative said the could send someone today (03JAN2026) between the hours of 3:30pm - 6:00pm. I asked if this was a regular appointment, and not an emergency appointment because I didn't want to pay the extra fee and the representative said this was a regular appointment. I accepted the appointment, and he assured me everything was annotated and an experienced electrician would be out today. Perfect! Several hours later, I get a call at 3:30pm from Michael & Son dispatch office and I am asked if a newer electrical person would be able to come out to my residence because they don't have an experienced electrician available today. I explained that would not work. She apologized and said she will have to reschedule me. I explained to the dispatcher I was fine with rescheduling but it needed to be by Monday. She said their next available appointment was in 10 days. I asked the dispatcher why was I told they had availability today when in fact they don't? She said it is a scheduling service and they always overbook. She further explained she could have an experienced electrician come out as an emergency, but there would be a $170.00 fee. I told the dispatcher this was not acceptable, and the fee should be waived. She said she could not waive the fee as she has tried before, but her supervisor can't approve it. I responded, "can't or won't?" She didn't respond. The amount of hours wasted waiting for our appointment to begin, only to be canceled at the projected appointment timeframe, is time I can't get back. I could have hired a different company today had I known Michael & Son wouldn't be able to fulfill the job. I am well aware the dispatcher has no control over the extra fees charged by the company, nor does the dispatcher have control over the scheduling company. This is not an issue with the dispatcher at all, she is only the messenger. She was very kind and apologetic. My issue is with the higher ups/supervisors. If your scheduling company is overbooking, and making promises you can't keep, then you all need to fix it or find a different scheduling company. To have a returning customer call you in their time of need, and then bail on that customer is problematic. Additionally, to not admit you all screwed up, and then still demand an emergency charge to be dispatched, that is diabolical. That is not how you keep customers. As a result, I will not use you all again. Your company made a mistake, and can't stand by their word. You all made an appointment, and didn't follow through. You blamed the scheduling company you all hired, you know they have problems and yet you continue to utilize them. Then, when the mistake happens on your watch, you refuse to waive an emergency fee to the customer in need as a good faith apology. That is not ethical. A company is only as good as their word. A customer will continue to return when they are treated with respect. A customer will also return when a company admits a mistake, and then fixes it. This is Customer Service 101. Michael & Son, you have failed that course. read more

Ian was great. He is thorough and knowledgeable. He explained the issues and the fixes. We are now comfortable when we go upstairs.

Great quality, value, and customer service. Linus was personable and professional. Appreciated his being thorough in providing the service.

Faucet replaced and further water damage prevented by prompt service from Michael and Son. I phoned yesterday on Sunday. Today, Monday, Presidents Day, Betrand Anucheagaleh came and did an excellent and timely job replacing the old faucet. He was kind, thorough, efficient, and very pleasant to work with. He also reduced the final cost with discounts he found. Well done, Betrand and Michael and Son. Thank you. read more

The technician came for the air conditioning service. He did a thorough job with each checkpoint. He cleaned the motors and fins of the AC. He is professional and knowledge! Good communication and service overall! read more

The techs. had a rough start this morning trying to navigate the snow and ice storm we just had so I was so happy they came out. In spite of the ice packed sidewalks and driveways they were both very professional and personable. They answered all my questions so that I could better understand the heating system. They quickly diagnosed the unit and made repairs . I really appreciated them getting out here this morning . read more

Michael & Son performed high-voltage electrical work at my home in October 2025 without obtaining legally required permits. * Safety Violation: They installed a 16-amp bidet on a shared 15-amp circuit, creating a fire hazard and causing total power failures on my 3rd floor during Christmas Eve and Christmas Day. * Failed Inspection: The work failed county inspection on Jan 2 because it was performed in an illegal state and then concealed by drywall due to their 60-day administrative delay. * Financial Impact: I am out $950 in cash for their errors, plus a $3,000 debt for work that nullified my new home builder's warranty. * Unprofessional: When confronted with the permit violation, the electrical manager yelled at me and hung up. David was great though, good man. read more

My confidence is quickly waning in Michael and Sons. I'm supposedly waiting on a part and it's now going on 2wks and no update. Is it possible for a business to ghost you because that's what this feels like and with winter already showing its teeth, this is not looking good or feeling good. read more

Fast service.. But parts are truly over priced...I had a Capacitor go bad in my A/C, they charged me well over $300 for a part that cost less then $16 direct from warehouse... I don't mind spending money for good service, but that's a crazy price difference.. read more

Michael & Son Services Fredericksburg - Part that needed replace... the same part and price if ordered from warehouse.. locally highest price was no more then $40 plus - Plumbing Near Me - Fredericksburg, Virginia

Samer was very punctual and listened to the issues for the service call. He was receptive to my concerns, informative about the reason for the problem, thorough in troubleshooting all possible reasons, and very skilled in correcting the problem. I hope you're all fortunate enough to have Samer if you have a plumbing problem. read more

Everything went well Ian was a true professional & the service brought peace of mind!

We had a leak from our indoor unit mounted in an attic space. The unit had not been serviced since installation some years prior. We planned on having the outdoor unit serviced as well. Nicholas was polite & professional. He saved us money by suggesting a service contract which included periodic servicing. Would recommend this company and this tech. read more

The technician was friendly and courteous. However, I was told the $69 "diagnosis" fee would be deducted from the final price if I went ahead with the service, and as far as I can see from the invoice it wasn't. And, worse than that, the problem isn't fixed. The tech fixed the worn out hot water stem but there's also a leak from the cold water side. So it seems he didn't even look at that side. Not hiring them again. read more

Brian profesional and customer oriented. Very knowleadgeable. A very detail inspection

I had HVAC technican Oliveras come to my house for my annual heat inspection. He was very pleasant and explained things to me.

Linus was very helpful and knowledgeable. His assistance was unmatched. He was on time and very professional.

Descaling Tankless water heater. Found out that our water heater is electric and it might have to be taken apart in order to service it. I appreciate all the information that James Moorman was able to provide. He even answered questions pertaining to other plumbing concerns I had. Thanks for getting out here in a timely manner. Your service was greatly appreciated. We're apart of the Gold service plan that made the cost of the visit free. It's a plan worth having. read more

Sean was punctual and knowledgeable about the task at hand. He was very professional and answered all me questions in a professional manner. Great team member for Michael and Sons. read more

The technician conducted a thorough plumbing inspection, an in depth estimate on some upcoming upgrades, and some repair work I requested. Her attention to detail and quality of work were exemplary. Courtesy shown in her attitude and speech were highly professional. Thank you for an outstanding job read more

Technician (Luis Oliveras) was very knowledgeable and friendly! We have the yearly maintenance agreement. So glad we did!

Samer did an excellent job installing my new kitchen sink faucet and lines. Very beautiful new faucet installed. His work is high quality and beautiful work with new shutoff valves and all. Very pleased! read more

He did a great job of explaining everything and gave me pointers for the future! It was pricey but the education was worth it. read more

Michael & Son Services Fredericksburg - New hose bib with no drip...didn't want pipes to freeze next winter. - Plumbing Near Me - Fredericksburg, Virginia