I had few consultations over the phone and 2 in-person consultations about Invisalign before…read morechoosing Dr. Jen's office. While I don't regret my decision, I'd recommend for consistent customer service as that's what I found was lacking.
I didn't have significant gaps in my teeth prior to Invisalign so I had anticipated for about or less than a year of treatment. After consultation, I was told about 12-13 months, depending on how consistent I was able to keep my invisalign on. I followed the instruction to the T, and I was fine with the results at the end of the one year mark. Because of moving out of state, I had to end the treatment about a month early, which I was fine with, and they asked me to sign a form about not having issues with treatment ending early.
Few issues:
1. When removing the anchors (or whatever they're called), it was SO sloppy! I was bleeding in three different places in my gums after it was basically shaved off of my teeth, but they didn't let me know the day-of. As I was driving home, my gums and teeth were stinging. After I got home, I checked my mirror, and there were small cuts all over my gums from the sloppy job they did. It wouldn't have been as big of a deal if they had notified me prior or even after saying something like "sorry that we cut your gums while removing the anchors". I was pretty pissed, but thankfully, it healed with a week.
2. Henry, during consultation, mentioned that he could get me an extra retainer once I finished, which I said thanks. When I finished my treatment, he didn't say a word, and when I had asked about the extra retainer he'd mentioned, he looked at me with a blank face and quoted the amount. Don't make false promises that you're not going to keep!
3. I can't speak for any other ortho office since this is the only one I utilized, but the retainers are SO CHEAP! The aligners felt so much sturdier than the retainer itself, which is baffling. I had mine for less than 3 months when it snapped in half while wiping it with a towel. I called to see if they can mail me a new bottom retainer, they said to find a local ortho with the mold they gave me. It felt like once you're done, they don't care.
Prior to choosing this office, there weren't many review of Dr. Jen's office as it was pretty new. I gave it a chance since I wanted to support other women POC doctors, but I definitely won't be returning since I've moved and from this experience.