I called to confirm coverage and was told yes they took my dental insurance. Months have gone by since my cleaning and now I received a hefty bill stating I was out of network. I have made several attempts to speak to Dr. Georgina since she doesn't have an office manager and she refuses to speak to me via phone or in person. Dr. Georgina does not take ownership of the mess her staff has caused. It's all smiles while it seems great until something like this happens. Do yourself a favor and go elsewhere. read more

This is the best dentistry practice ever! Dr. Merlo and her team are the kindest, most caring people I've ever met. I used to fear the dentist and now I look forward to my visits. I highly recommend! read more

The dentist herself is good. She has a warm personality and is thorough. However, I will say, the past two years my husband has not seen the dentist because she has been out each time he went. My personal review, however, is regarding her hygienists . One of the older hygienists barely wears her mask and breathes on you during the entire cleaning. I had her my last time there. I could smell garlic from her last meal during the entire cleaning as she heavily breathed on me. My husband had shared this info with me for the last couple of years, but I had not had this hygienist before, so I couldn't confirm or deny. However, earlier this year, I switched hygienists because the one I had been seeing was very rough. Both my husband and I had the same experience with the hygienist who wears her mask slouched down and breathes heavily on you despite going different days for our appointment. The other hygienist I had been seeing for a few years before is very rough in her cleanings. I have seen this hygienist many times over the years. I have never had such painful cleanings. I had chalked it up to I am getting older, and maybe my teeth were getting worse, until I couldn't take it anymore and switched. The last time I saw her, I told her I was in pain, and she snapped back me that I should clean better. Interestingly, I have always been told I do a stellar job at home. In addition, I will share that a few years back, I needed to see a periodontist. I saw their in-office periodontist who belittled her assistant in front of me during my exam and was very unprofessional, calling her eye color "doodoo brown" among other strange commentary. She also seemed unsure of her recommendations for me. In fact, she recommended additional procedures that two other highly regarded perios I saw for second and third opinions denied that I needed. The office perio definitely did not leave a good impression, and given that I was going to undergo surgery and have to pay a significant amount out of pocket, I chose to go elsewhere for my procedure. I will say I got the sense that the office was displeased with my decision. They were a bit awkward when I told them I was going to have the procedure elsewhere. My experience has been that Dr. Merlo is a good dentist when she exams me, but my husband and I no longer felt comfortable at the practice because of the above. Hopefully, this review will prompt the office to improve their hygienists' work. I have found another office, where I had a thorough exam and cleaning- no pain, at all. This is what prompted me to write this review. I feel redeemed in thinking cleanings shouldn't be that painful and hygienists should wear their masks properly. read more

I started going to this dentist thanks to a friend that told me herself and her son received care here. She said the office was excellent so I gave it a shot. I started going about a year ago and its been a great experience. The staff and the doctor make you feel like you are part of their small family. I went to a large dental office before and it was horrible. The staff always acted like you were a number and I even got the vibe the dentist did not really care much. The only negative about the office is that they are constantly booked but if you book ahead enough you are ok. They send you enough reminders that you do not forget your appointment. Here I can tell they want me to have beautiful teeth and at an affordable cost. I have had my necessary cleanings here. In a month or so I will be getting invisiline to fix my teeth. After I will be getting whitening and a crown redone. I honestly cannot wait. I want my teeth fixed and pretty just how they should be. Dr. Merlo has made me feel like I am finally going to see results on my teeth and I cant wait. I highly recommend this office if you want personalized dental care that is top notch. Very professional and knowledgable. read more

Dr Merlo and her team are super nice and very professional..everyone is amazing l love them all read more

Awesome...Dr. Merlo is the consummate professional and exercises empathy in the carrying out of her practice. She works with a team of dedicated professionals such as Nori and others. read more

Office is very clean, friendly people and on time. Great music to make you feel at ease.

Miami Dentistry Center is one of the best dental offices I've been to. I have gone to a long list of dental offices and some are good, some I wouldn't go back to and others are inconsistent with their care or charges. Here at Miami Dentistry I feel that I'm in good hands as soon as I walk through the door. You are greeted by smiles from the staff, and taken care of with care. Dr. Georgina Merlo is the head of this establishment and she is a very personable and approachable care provider. She is great with adults as well as kids. She takes the time to explain all the care they provide and the step by step process. I don't think I'll stop coming here because not only is the doctor friendly but so is her staff. I also love they fact that they update you when they have openings and text reminders when your appointment is around the corner. Thank you for the great care! If ever in the market for a new dental office and want great and consistent care, come to Miami Dentistry! read more

This is one of the best Dentist Offices I've ever been to! From the front desk staff, the Dental Hygienist (Nory - best in the business!) and Dr. Merlot; they are so professional, cordial, and take the time to explain everything! The office environment is beautifully modern and calming as well. read more

Always a pleasure to visit the dentist! It's refreshing to find a dentist that makes you feel like you're with a friend. Dr Merlo-Quiñones is honest and has the latest technology in her office. She and her staff are very welcoming and warm. They make you feel comfortable and not scared to visit the dentist. read more

First time taking my daughter. Felt like family. Great customer service. The young woman in the front were very welcoming and warm.

Been with Dr Merlot for years and I wouldn't go anywhere else. Dr Merlot is compassionate, caring and goes out of her way to care for her patients. She has the most gentle hand of any Dentists I have been with. I get special treatment with her hygienist and that has encouraged me to keep up with my dental care and lessen the fear. Her office girls are truly sweet and helpful as well. Would give 10 stars if I could! read more

I was recommended to Dr. Merlo by a close friend. I usually like recommendations for dentists from ppl who have had work done (not just cleanings). I was very sad when my previous dentist stopped working and didn't think I would find another one like her (kind, attentive and for the love of God gentle!!!!). Dr. Merlo was all these things plus more. Her staff was also very kind. I felt safe (tools used and Rona) and I couldn't wait to come back (who even thinks like that at a dentist). Anyway I highly recommend her for not only adults but children too read more

First time here and it was great. The entire staff was very friendly. Dr. Merlo was so nice and sweet. I hate coming to the dentist. However, she made me feel very comfortable. Will be working on my Invisalign and I cant wait to see the final results. %100 recommended read more

My entire family (kids 6 and 7) love coming here. Extremely clean, super nice staff, great communication! We enjoy coming here!!! Dr Merlo treats everyone like family! read more

So where do I start.. I have known Dr Merlo since we were kids and when I found out my daughter needed dental work I was mortified and didn't know what to do. I had seen another pediatric dentist and although she was very nice I just didn't feel 100 percent comfortable. I was uneasy all night and then I remembered Dr Merlo was an old friend that I could talk to and maybe she could provide some clarity on how I should proceed with my 3 year old. She took out the time to contact me and discuss my daughters situation. I was happy to hear she also sees children. I made an appointment immediately and she truly was amazing .. And so was her staff. Jackie who was Dr Merlo's assistant and hygienist was AMAZING!! They were able to get more X-rays than the other dentist office and she gave us her honest recommendations. I made an appointment to complete two fillings that she needed. Although my daughter removed the laughing gas mask Dr Merlo did an amazing job in calming my daughter (and me too LOL). She wasn't concerned about anything else other than not creating a negative experience that would make her fearful of seeing a dentist. Although my daughter cried through pretty much the whole thing, Dr Merlo didn't break a sweat and neither did Jackie. My daughter seriously left there all smiles, gave hugs to everyone , and asked me when we were going to see "Dr Yoyi". My husband and I will be the next patients to see Dr Merlo. Thanks again to you and all your staff! read more

You can always be certain that they see you on time. Harry, the Dental Hygienist is thorough and always striving to put you at ease. Dr. Merlot-Quinones and her staff are the most pleasant and professional dental practice I have ever gone. read more

Amazing dentist, and wonderful staff. Had a great experience, very professional.

Excellent staff!! Dr.Merlo is very kind and professional. The hygienist was great. Felt no pain during my deep cleaning.

Doctor is the best! I've never been to an office where you are made to feel like family. The staff is exceptional, starting with your first contact with the staff on the telephone. The hygienist always goes above & beyond to make sure everything checks out before the Doctor arrives to see you. The doctor will always confirm the hygienist findings. The dentist will then advise you what is necessary; and when, and if it should be done. Excellent dentist and staff. Miami Dentistry Center is My New Best FRIEND!! read more

Excellent dentist, excellent staff, and top notch service. Dr. Merlo and staff are true professionals. Definitely one of the best dental offices I've ever been to. read more

Nothing but positive things to say about Dr. Georgina Merlo and her awesome staff! They're all extremely professional and knowledgeable in all that they do. read more

This office is awesome. VERY punctul with appointments, staff is very attentive, professional and friendly. Hygienist is awesome and Dr. very knowledgeable. I switched Destists 4 years ago to this office and my dental health has gotten to a totally new level. Highly recommended! read more

Saw me without an appointment the day after hurricane Dorian when many other dentists were closed. Had amazing equipment that could provide service in 3hrs instead of 2 weeks. read more

Dr. Merlo and staff go above and beyond the call of duty. Can't say I can compare services with many others DMD's in Miami, but I don't think I'll ever consider another professional. Always on time, speedy check-out and email reminders make my dental care much easier to manage. HIGHLY RECOMMENDED read more

Dr. Georgina is friendly, efficient, personable, kind and patient. My husband and I along with our three young kids have been going to her office for a while now and we are all very pleased. Her office staff is also top notch. The office itself is very modern and sleek super clean and inviting. We love Dr. Georgina Merlo! read more

Amazing team! Wonderful dentist, overall 100% recommend. Cannot wait to see my results!

Had my first visit with Dr. Merlo and was very pleased with the staff and office.Dr. Merlo explained everything thoroughly.Very friendly and gentle! read more

Dr Merlo was excellent, profession and has amazing bedside manners. We got an appt within 2 weeks, upon arrival at her practice we were greeted with a warm smile and the staff was very friendly. My 10 year daughter was a bit nervous because we needed to have teeth pulled out in order to start orthodontic work. Dr Merlo made her feel comfortable and explained the procedure. She perform the procedure well and efficiently, with little to no discomfort post procedure. I highly recommend her and the practice for any dental work. read more

Excellent experience. Dr. Merlo has a knack of putting the patient at ease. She has a very calm, relaxing manner. I had a consult and everything went very well. I would most highly recommend her. read more

Dr Merlo was wonderful with my 2 y.o.'s 1st visit to the dentist! He was terrified and she worked with him to get comfortable. Highly recommend! read more

I love Dr. Merlo! I started seeing her a few years ago while I was pregnant. It had been years since I'd been to a dentist due to a bad experience. This has changed my opinion completely. She and her staff are wonderful. I even take my children to her. My daughter who is 4, loves going to the dentist! After my pregnancy my teeth had moved quite a bit and they fixed them with invisaline. My teeth have never looked better. She made sure I had the trays I needed and my follow up appointments booked. I've never had to wait long for an appointment. I highly recommend Dr. Merlo Quinones and her staff to everyone. read more

So happy to have been referred to Miami Dentistry Center. Dr. Merlo is well versed in the latest dentistry techniques and she and the office staff are so very friendly that every appointment is like visiting with friends. They are also so professional that you leave knowing you've received top notch treatment!! read more

I stopped going to this office back in 2011. Although the dentist is great, the office has the deplorable habit of 'upselling'. You go for a cleaning and will spend $200 to $500 for the visit between the add ons and hidden fees such as oral exam, photos, bite wing x rays, pano exray, gum receding measurments, oral cancer exam and so on. It is obvious that this office had a course in 'dental economics' in an attempt to drive up revenue. I mean is it really necessary to radiate your customers every 6 months with different types of xrays in order to "see between my teeth"? My last cleaning they insisted that I do panorama x rays while the visit six months prior to that they made me do bite wing xrays! read more

Love going here! Dr. Merlo has such great bedside manner and she has known my mother and I for years. Each visit I feel like I'm going to visit family and not going to see a "doctor". Unlike most corporate dentist offices, she takes her time, no rushing in and out and always so friendly and honest. The employees are also so helpful and kind. read more

I just took my 6 year old for his first visit, and it was a fantastic experience all around. The office is clean and bright, and the staff is so friendly. Dr. Merlo was wonderful with my son and made him feel completely at ease. I'm so happy to have found our new family dentist! Thank you!!! read more

Just so happy with my dentist!!!! The best thing of all, is that I can take my 6 year old daughter as well. The office is very responsive. Could not be happier with the quality of work and care. The care is personal. read more

I wish I could say the same things about her and her staff. After she purchased the practice from Dr Mongalo, she was to finish an implant, which Dr Mongalo had started. Instead of doing the job, which had been paid upfront and in full, it was impossible to get an appointment to complete the procedure. Moreover, she wanted to get paid again. To top it off, the work that was done, fell out and they have not even bothered to fix it again... DO NOT recommend at all.... read more

Dr. Merlot is an incredible dentist! She takes care of my entire family. She is extremely gentle and makes teeth cleaning relatively painless. Her office is very clean and inviting. Her staff is also extremely accommodating and are willing to help in any way possible. Dr. Merlot has also done invisalign trays for my sister and I, and the outcome has been beautiful. I would recommend Dr. Merlot to anyone looking for a great dentist! read more

Dr. Merlo is amazing. Very knowledgeable and friendly with her patients. You never feels as if she was in a rush. The office staff goes above and beyond to ensure that you are happy. The office is extremely clean and has beautiful relaxing colors. read more