I would give zero stars if Yelp allowed it. BEWARE- DO NOT USE THIS COMPANY!!!
I contacted them on August 9th with a very large order through an app; he immediately called me to say that he wasn't able to pick up at the chosen time even thought he listed himself as available on the app. I offered to cancel the order, however he asked me not to and that he could come the next day. I decided to give him a shot, wish I never did.
He picked up 23 items of clothing from me, when I got them back the following week, 10 shirts came back stained!!! Not to mention he would never show up at the times he said he would, very inconvenient. I asked him for a partial refund and he said he doesn't give refunds, but he would take the shirts back and try again at no charge. This time it took him longer than a week and he stopped responding at one point. When I finally got a hold of him he said he a family emergency and that he would be there the following day, but that some items still had stains. I asked him at this point to please bring everything he had, whether the stains came out or not. He did not do that- he kept 4 shirts and assured me he would be back with them in 4 days. When he came in 4 days he only only 2 of the 4 shirts!! I just wanted this to be over- so I asked when can I have the final 2 shirts, he said again in 4 days. Then he went M.I.A.- phone shut off for ten days!!! No longer answering text messages or voicemails. Then one day he sent me a message that I will have my shirts back the next day. No apology for shutting the phone off or not responding. He came the next day with my 2 shirts to tell me he can't get the stains out! At this point I'm just glad to have all of my clothes back. I'll take them somewhere else and have them work on them. I asked him what happened? Why he stopped responding? He said he had a family emergency- I guess another one. I told him you can just use that excuse when you give bad service in hopes that your customers will feel bad. You own a business, if the emergency is actually true, you still have to run your business, let your customers know.
There are 2 listings for this dry cleaners on Yelp, I think he must try and get a new account opened once he gets bad reviews. I almost feel like it's fake company and maybe he dry cleans out of his home. It's now September 9th, exactly one month of dry cleaning hell! read more
