First class spa located in Heaven, the adult side of the Hard Rock Riviera Maya. The facilities…read moreare not only beautiful, but functional with a complete hydrotherapy area on the male and female sides. Take your pick or do them all: Two saunas (warm and hot), cold room with ice to cool off your body, steam room, three jacuzzis (cold, warm, hot), cold showers. There are an abundance of staff and treatment rooms. I never had an issue getting an appointment. The procedure at Rock Spa was a bit different than what I have experienced at other spas. I checked in at the desk outside the spa and got a little ticket describing my service. On my first visit I filled out a questionnaire detailing the type of massage I wanted. I then had to go to the the second desk in the spa where I got my locker key. A robe and perfectly sized flip flops were in the locker. What was different about this spa was that you did not have free reign to enjoy the facilities. You needed to keep track of that little ticket and give it to one of the attendants. An attendant would then take you on your hydrotherapy journey. They would make sure you spent the appropriate amount of time in each room and got to your service on time. All of the attendants were lovely and it was nice to have someone "take care of you" but I am more of a free reign type of person. I would prefer to wander at my own pace. After the hydrotherapy journey, the attendant puts a warm compress on your shoulders and walks you to the sumptuous waiting room. The waiting room looks like a sultan's palace. There were comfortable chairs, sofas, and a small settee with different teas (including passion fruit, my favorite), nuts, and fruit to enjoy before or after your service. So how were the services? As with any place it really depends on who you get. My first service was an 80 minute deep tissue massage. After filling out the questionnaire at the front desk and being asked by the masseuse what areas she wanted me to concentrate on, I was given a pleasant, relaxing, generic massage. It was not terrible, except for the fact that the masseuse ignored the areas I asked her to work on. When you leave you are given a quick survey. If you do not check that your service was "excellent" ( I checked "Good"), then a manager will immediately come out to talk to you. Because I was not completely satisfied I was given 25 minutes free for my next service. My next massage with Gustavo was much better! I also got an 80 minute facial. There are so many facials available that it was hard to choose which one to get. I went with so the facial could be customized for my skin. The technician slathered a bunch of stuff in my skin and massaged a lot with a little roller. It was relaxing but I am not sure if it did anything good for my skin. There were no extractions. The only facial that comes with extractions is the Purifying Facial. The facilities (and attendants)at Rock Spa were definitely a 5+. The services were very good but I don't think they matched that level. I was however, truly impressed with the Spa management's commitment to excellence. I have rarely seen any business take feedback so seriously . It was greatly appreciated!

I had a few services while on vacation in Mexico at the hard rock resort…read more This spa was amazing!! From the time I walked in to the time I left. On my first visit, I arrived early and forgot my bathing suit. They gave me a throw away suit so I could use the hydra therapy area. I used the cold/ice therapy room which was very refreshing. There was a sauna and steam room which I didn't go in to. They had 3 jacuzzi tubs with temperatures from cold to hot. I did use those. I was then led to my massage. I had a deep tissue which was incredible. I went a 2nd time for a massage and facial and again was not disappointed. If you're at this resort you must go to this spa.

Amazing! So happy to have found this place- great massage, refreshing hydrotherapy, reasonably…read morepriced, and provides a very special relaxing experience.

Talk about over rated.... The weight room is 10x20 full of old outdated and often broken machines…read more Too crowded most of the time and closed between 12-1 pm daily! What? The steam room is tepid, smelly and the walls are slimy.... They should clean that every day between 12-1 ! The first time in the pool is neat, but the charm wears off quickly. The pool areas are labeled 1-4 for various water features. Section one has never worked, section 2 has merits but 3 and 4 are just for show. Nothing to them. The locker room is tiny and you have to get a key for a locker that doesn't work. 80$ a month? Hardly worth it....20$ a day? Definitely not.... Stay away

Holistika is such a magical place. From the moment you walk in, you feel calm and connected to…read morenature. The art, gardens, and atmosphere make it a unique experience in Tulum. We also ate at Tierra Restaurant and everything was perfect ; Tierra has delicious food, great service, and a relaxing ambiance. It's the perfect spot to unwind and enjoy a mindful, beautiful environment.

This Place Nothing Short of ~STUPENDOUS~ from the Serene Peaceful Vibe through the…read moreArtwalk/Property; to the Hippest Exceptional Vegan Cuisine!!! The Free-Spirited, Bohemian, Hippie Ambiance Radiates from the second you walk through entrance. The EXPERI'ANCE WOA' WOW' JUST DOWNRIGHT GOOD FOR THE SOUL. This place leaves you Never WANTING TO LEAVE!!! We are Grateful ~HOLISTIKA~ for this Visit to your Energy! Peace OUT! WE WILL BE BACK!!!!

What an amazing experience this was!!! From the second you walk in they treat you like royalties…read more(they also charge double the amount of any spa treatment that you'd pay in the states). The spa was clean, spacious, well organized, greatest employees and great service. I cud take take too many pictures because phones are not allowed but I have to tell you that this was an amazing experience and every staying at this resort should use the spa at least once. The person who did my Swedish massage was Claudia and she was amazing. Just for comparison purposes I had the same massage last week at Burke Williams in Pasadena last week for $128 and the same thing here was $199. At Burke Williams you get to use the amenities all day if you want but here you only use the hydrotherapy. But again it's something different and the place is sooooo out of this world that everyone needs to experience it.

I went to the resort spa while staying at Secrets Akumal with not too much expectations - usually…read moreoverpriced for what you get. And what a surprised!!! The hydrotherapy was great and the massage, OMG, the massage was heaven! The best I have had in a long time! Aimed was my masseuse. She was very amiable, listen to my needs and very skilled! She started with effleurage and some well placed pressure. She progressively intensified the pressure and worked ever so slightly more on a couple of areas that I mentioned to her were tense. Not one of those "dig in your back" under the pretext it will relieve the knot... just perfect, expertly applied pressure. Fantastic scalp and face massage, helping with the sinus puffiness usually experienced after laying down on your face. Again just perfect from start to finish. I highly recommend. Ask for Aimed!

The Cenote Spa a was a really nice experience. The design is inspired by a cenote, with natural…read morelight and water features, and it creates a calm atmosphere as soon as you walk in. The service was very good, the staff were professional, friendly, and explained everything clearly. I booked a treatment and it was done with care, which made it easy to relax. Afterward, I spent time enjoying the pools and sauna. The whole space was clean, well kept, and not too crowded. Overall, the Cenote Spa has good service, a beautiful design, and a quiet atmosphere that makes it worth visiting in Playa del Carmen.

I had an amazing massage here. The facility and the rooms are so zen. They also have really good…read moreamenities - hot/cold plunge, sauna, steam room, cenote pool, lap pool, and lots of different spots to relax.

My husband and I had the couples 90 minute massage experience in May 2025. We booked via WhatsApp…read moreas recommended on their website. It was fantastic and super relaxing. We did not know what to expect but it exceeded our expectations. The clay massage was a unique but enjoyable experience. We also had a nice shower to rinse off the clay afterwards. You can opt in/out of getting clay in your hair or face. The massage was DEEP tissue which we were definitely feeling it the next day. The massage therapist were very nice and professional. Would highly recommend this place for a unique and relaxing experience!

We booked our appointment online and upon arrival, Kinik warmly greeted us. The atmosphere was…read moreimmediately relaxing, and the entire staff was excellent! We indulged in a 90-minute couples massage followed by a full-body top-to-toe clay treatment, including their specialized Mayan clay face and hair therapy. Afterward, we enjoyed their luxurious hot shower. It was an amazing experience; my skin felt incredibly soft and rejuvenated. The premises are absolutely stunning--we were so impressed that we asked if we could schedule a photo shoot there the next day. Special thanks to Kinik for graciously allowing us to photograph. He exudes professionalism and was an exceptional vibe and character throughout our visit. I highly recommend everyone to come here! Kinik went above and beyond, even offering us use of their facilities for a quick bath/shower. The staff respected our privacy during the shoot and were exceptionally accommodating.

I booked a couples massage and they separated my husband and I in different buildings for the…read moremassage. Disappointed is an understatement. We were offered an additional massage to make up for it, but just don't have enough time on our honeymoon to make it work. What a bummer.

Just enjoyed a very nice massage here. The massage therapy rooms have AC, so it was a welcome break…read morefrom the humidity and heat we enjoy at the beach. The room was simple but large, standard massage table. I got the 50 min massage and thoroughly enjoyed it. The lady was responsive and when I gave her some direction on areas I needed worked on and the pressure I liked she was very responsive. On a price note, a massage here was about half the price as we would have paid at our resort down the beach. Would definitely come back again.

"Don't Leave Your Money in a Locker"…read more My wife and I visited this spa for our 18th anniversary. I walked in with 3 $100 bills in my hand for our messages and handed them to my wife. She put the $300 in her purse and that was put into their tree log/locker. After our treatment the $300 was no longer in the wallet. I also noticed that even though there are locks on the log/locker the floor of each can be easily removed - giving access to all the other lockers. Meaning anyone could have removed the upper wood piece and accessed our articles. My wife was upset because she felt she lost the money. I told her not to worry, we paid with our credit card ($540 total including the lost $300). She worried about this the rest of the day. Not a great way to spend our 18th anniversary. I know I went in with $300 cash. This is a cautionary tale for future clients. Don't leave anything in the lockers. Any relaxation that we received (and paid $540 for) was extinguished by the stress of our missing money. https://www.tripadvisor.com/ShowUserReviews-g153510-d2706868-r389046683-Xpa_Spa_Eco_Natural-Puerto_Aventuras_Yucatan_Peninsula.html#

My wife and I visited this spa for our 18th anniversary. I walked in with 3 $100 bills in my hand…read morefor our messages and handed them to my wife. She put the $300 in her purse and that was put into their tree log/locker. After our treatment the $300 was no longer in the wallet. I also noticed that even though there are locks on the log/locker the floor of each can be easily removed - giving access to all the other lockers. Meaning anyone could have removed the upper wood piece and accessed our articles. My wife was upset because she felt she lost the money. I told her not to worry, we paid with our credit card ($540 total including the lost $300). She worried about this the rest of the day. Not a great way to spend our 18th anniversary. I know I went in with $300 cash. This is a cautionary tale for future clients. Don't leave anything in the lockers. Any relaxation that we received (and paid $540 for) was extinguished by the stress of our missing money. Visited July 2016

This is best spa service hands down!! I loved my massage it…read morewas so relaxing! I wish we had beach massages here in Chicago! But., If you're ever in Cabo, Mexico please check them out you won't regret it!!! $30 for 90mins you can't bet that!

Absolutely loved the massage by Marcos today at Best Massage and enjoyed the relaxing sounds of the…read moreocean in the background. The service was clean and professional and exceptionally relaxing. We had an amazing experience for our first time in Playa Del Carmen, and we will definitely return here again! Thank you Vanessa!!

I booked on my last day of my Tulum vacation. I dare to say this was THE BEST MASSAGE EVER. I have…read morehad plenty of massages in my life....all over the world. I actually had one on the beach 2 days before this one. I had to practically escape the hotel zone in Tulum to get a Massage from Carlos. All was worth it. He takes his time and really focuses on your knots and problem areas. Mine happen to be along side and below my shoulder blades. Knots that the previous masseuse couldn't move...no match for Carlos. He worked muscles on every inch of me from my toes to my palms and fingers. My calves, my neck and everything in between. When 90 minutes was over I thought to myself "how soon can I return to do this again". I read the reviews and they were right. You will not be disappointed.

Had a lovely 90 minute massage. His place was easy to get to and he communicated well. He got a…read moreknot out of my shoulder that most can't. Excellent experience and the price was great.