I went to a new lash studio that I was referred to by a friend when my place dropped the ball…read more I made an appointment with Taylor online and it was fast and simple. A deposit was required since I had previous work done. When I arrived I was greeted and asked to fill out some paperwork and was taken right to the back. Taylor was nice, professional, and gentle. I was happy that I was in and out within an hour. I was very pleased with my service and booked my refill on the way out. They have refreshments in the waiting area and the studio is clean. I definitely recommend this business!

I've been going to Victoria for my lashes, and she is truly the best in Houston! With over 10 years…read moreof experience, her work is flawless every single time. My lashes always look full, beautiful, and perfectly styled -- and they last. She's professional, detail-oriented, and makes the whole experience comfortable and relaxing. If you're looking for gorgeous, high-quality lashes, Victoria is the one!

Sarah is the best! Get compliments on my lashes all the time. Professional, quality product…read more Comfortable atmosphere.

So, I've never been here but my wife goes often. She keeps coming back so it must be good.read more

I should have reviewed The Lash Lounge after my first appointment there a few months ago but I'm…read morenot as on-top of these things as I should be. However, I had to stop everything I was doing just now to give them the 5 stars they deserved after my first visit, and to say that if I could give an additional 5 stars I would. I had an appointment this past Monday for a brow lift, threading, and tinting with Rola. She is amazing and makes my brows and natural lashes look the best they've EVER looked, and this is coming from someone who is a casualty of the thin 90s brows and horribly-applied past lash extensions. Rola is truly skilled and knowledgeable, she listens to her clients, and she clearly takes her craft seriously. The Lash Lounge is also a lovely salon, very serene and clean. The young women working in the front are pleasant and offer you tea, coffee, or water when you check in. You don't feel like a number or like they are trying to bait and switch you like in some of the other chain lash places who shall remain nameless. But the reason I had to write this review is because I just received a phone call from The Lash Lounge Memorial (I believe it was from the manager) asking me how I was feeling and to make sure everything is okay with my lashes/brows. She mainly wanted to make sure I was feeling okay because I was so sick when I went in on Monday. I had a wretched sinus infection and was in such a miserable state I barely made it to my appointment (vanity will make us do the craziest things, I know!). The staff was kind and compassionate while I was there but this phone call 2 days later just took it to another level. She even remembered that I'm going out of town on Friday and wished me a good flight. This is the kind of genuine and considerate customer service we just don't see as much as we should and The Lash Lounge is to be commended for it. I am feeling much better physically since Monday but that phone call was the shot of Vitamin K(indness) and Vitamin C(ompassion) you can't find at the pharmacy. Thank you, Lash Lounge. You have a loyal customer here, indeed.

Lash lounge is way too expensive for what you're getting. There are several options around that are…read morebetter and significantly cheaper. They also really struggle with a true natural lash look, no matter what you tell them or the pictures you show them. I asked for natural lashes and was assured that it's possible, but instead got a fan of unnatural lashes that were all the same length/ width and were way too thick. Please incorporate more natural lashes! More importantly, they don't offer a free removal if you're allergic to the very expensive set you just purchased. This really bothers me and makes it seem like they only care about money.

Amazing customer service! Really like coming here they do…read moregreat work. Thank you Kiana for all your help . My favorite location!

I started coming to this spot in December of 2022. I tried them out because my wedding was coming…read moreup and I wanted to know who I was going to for lashes. Came in, the staff was welcoming but kept trying to upcharge me which is normal. it's a business. I used Natalie was super professional and efficient. At the beginning, I was told I was getting a "first time customer" discount and would pay $90. At the end, I was charged $110 and when I asked they said "oh that stylist charges an extra $20." I had never heard of that before but it was no big deal and added an extra $10 as a tip bringing it to $120. the next time & came in was January, and I used the same stylist, but without the discount I was charged $130. I added an extra $10 for Natalie as a tip and went on my way. then came February and I came in a week before my wedding. I specifically came in early in case there was any irritation in my eyes so there would be time for it to go away. I used the same stylist, Natalie, who had done nicely the first 2 times so naturally i trusted her with my wedding look. after the service I came out to pay and they charged me $250. TWO HUNDRED AND FIFTY DOLLARS. I was shocked. I asked the young ladies at the counter why it was $250, they said because that's the price. ok.. I asked for the price breakdown. they pulled out a menu and just started pointing at random things on it and acted confused when I said "that doesn't add up to $250". I told them I had paid $130 just 4 weeks prior, they opened my accounts and verified it. then told me I still had to pay $250. I asked for a manager, they said she wasn't there but they would call her. they got her on the phone and I could literally hear her speaking rudely about me on the phone asking why I wasn't agreeing to pay. I asked to speak with her and told her that the price I was being charged wasn't adding up based on what I'd paid before. she then claimed that I was given a discounted price I said I was not and that when I paid $130, the price had been broken down for me and there were no discounts. i handed the phone back to the young ladies behind the counter and over heard her saying "Well either way she needs to pay $250." No one was able to breakdown the price for me, no one was willing to. my budget for my wedding lashes was $150, I ended up paying $250 and the funny thing is I called some weeks later just to test a theory and asked what the cost of lashes with Natalie was and guess what the price was? $125. Crooks. this location is run by weirdo crooks. it's 2024, I've never been back there since.

Love this place! Nails are always treated with care! I drive a bit of a distance bc it's worth it.read more

I will not be returning…read more When I arrived, I clearly requested a manicure with DND Clear Pink. Instead of providing the color I asked for, the technician repeatedly tried to substitute multiple different shades and insisted they were "clear pink" when they clearly were not. I even looked at the bottles myself and knew they were different colors. After several attempts to explain what I wanted, another employee came over to assist. They disappeared for a while and eventually returned with a bottle labeled "DND Clear Pink," but it looked completely different from the actual product I have used before. The bottle itself didn't even match the standard DND packaging, which raised even more concerns. What frustrated me most was feeling like my concerns were being dismissed. I knew exactly what color I wanted, yet I was repeatedly told I was wrong. Throughout the interaction, the employees continued speaking among themselves in their language and would occasionally say "clear pink," which made the entire situation feel uncomfortable and unprofessional. To make matters worse, after all of the confusion and after I decided not to proceed with gel polish, I was still charged an additional fee to remove the existing polish. So not only did I not receive the service I specifically requested, but I ended up paying extra as well. There are far too many nail salons with excellent customer service to deal with this kind of experience. If a client tells you exactly what they want, listen to them instead of trying to convince them they don't know the difference. Very disappointing experience.

I originally bought a groupon after my bestie suggested this spot for lash extensions. I had to go…read moreto a different tech than she recommended the first two times who was very nice but not an expert technician. The 3rd and future visits was with Chau who is great. She made my lashes look great. The only problem for me is that my natural lashes are fine so the lash extensions over time got too heavy to hold them upright so after a week or so they would flip and poke my eyeballs. After a few months, I decided to take a break and try to get my lashes strong before I tried extensions again. The front desk staff are amazing. Very friendly and personable. The salon is clean and cute. Def will go back once I get my lashes strong.

I love the way Chau does my lashes they come out perfect every time! . She really takes her time…read moreand makes sure you get exactly what you want! The office space is clean and super cute! There is also a snack and coffee bar while you wait

Lash tint & curl, lashes are over curled and bunched up, I now have to wait 6 weeks to get back to…read morenormal!! It looks like I have no lashes at all... also the beds are lined up very close in a dark small room with bright ceiling lights, loud music.. very weird.

I had my lip blush done here. Because I naturally have dark lips, the process was explained as two…read moresessions: the first session to lighten my natural lip color, followed by a second session about a month later to add color. Unfortunately, during the second session, a color that was much too dark was used. In the end, my lips returned to almost the same color as my original lips, which was very disappointing. Hop performed the procedure, and while she was hardworking, I believe she should have provided more careful and professional guidance when selecting the lip color. Given my natural lip tone, I relied on her expertise to recommend an appropriate shade, but that did not happen. I paid $600 for the first session and even tipped in advance, yet the final result looks no different from my natural lips. Considering the cost and expectations, I am very dissatisfied with the outcome.

I've been getting my eyebrows threaded by Tia over a year or so. She's very courteous and friendly…read more I recommend this place!

The woman in the second chair from the entrance is HORRIBLE!! The woman I usually go to no longer…read moreworks there and I have this woman a second chance and she completely botched my eyebrows! Then she tried to gaslight me that she wanted to leave my eyebrows "natural" when I walked in with a completely different shape. I am so upset I hate that this woman is allowed to work here and ruin so many peoples appearance. NOT GO TO THE WOMAN IN THE SECOND CHAIR!!

I had my very first lash lift today with Madison. She was very gentle and explained the process…read more I have zero complaints and tons of applause. Already booked my next appointment! The shop was super clean and inviting and the music was the perfect volume.

I needed to get my brows tinted so I found Chic on Yelp and popped in. The young lady at the desk…read morechecked me in and the brow tech came over and took me. The whole process took about 15 mins and I wasn't impressed at all. While my brows are sparse, the techs back home always have it looking full after the process. This color barely looked like I got anything done. It was just a waste of $20.

Admittedly, one of the things I get complimented the most on by strangers is my lashes and that's…read morethanks to the talented lash techs here. I have mostly used Mina, but have also used Rose and JoJo and they're all fabulous. I get a hybrid refill every 3 weeks for $70 before tip. The place and bathroom are very clean. Lash retention is not a problem and they're almost always on time. Only once have I waited 20-25 minutes, but for he most part I only have to wait about 5-7 minutes for them to finish they're previous client. Books up fully on the weekends, so schedule in advance.

Everything was great!! Rose went out of her way and had to stand the entire time due to neck issues…read morethat I have, and she was super gracious about the whole thing!