Matt did a phenomenal job detailing my Chevy Blazer, both inside and out. The suv looks absolutely…read moreamazing; like it just came off the lot. He paid great attention to detail and didn't miss a thing. On top of that, he was very pleasant and friendly, which made the whole experience even better. I highly recommend his services and will definitely be bringing my vehicles back again!

I sent my friend here, after I had a good experience. Imagine my embarrassment when I received this…read moretext from him: "Had my car all day. When I arrived, not only was my car never touched, the owner was gone and had my car keys with him. I wouldn't go there, even if it's free." Just a phone call, apologizing that you could not get to it, would've helped. I won't send anyone else there. How embarrassing for me.

This is the ONLY PLACE to service your vehicle in Otsego and surrounding areas!…read more From initial contact with Dawn to Service Manager Travis and Detail guys our contact was EXACTLY how you hope to be treated by a service provider. Continously updating us with details, questions and expected completion date. In addition the family curse struck. Just our luck, the day we were to pick it up...someone hit it in the parking lot. Again Dawn came to the rescue. She assisted us with the information to deal with the matter. The repairs done were excellent, absolutely no complaints. Bonus...they detailed the inside of my vehicle too AND we did not have to return our Enterprise Rental, Dawn handled it for us, bonus surprise! Almost forgot, they will arrange towing (!) if your insurance allows. I love home town companies and the service they provide *Tell em the burds said hello

Absolutely terrible! If you have been in accident I beg you, go anywhere else…read more.. We had an accident in August. After waiting about a month to even get in, we dropped our car off. They said they would be able to fix everything up no problem. After about a week they gave us a call letting us know it was going to take a bit longer. No problem, we know everyone is short staffed. After three weeks in the shop we expected our truck to be fully fixed and ready for us to continue using it as our daily driver. Upon pick up, the only thing that was fixed was a few cosmetic things... the steering wheel was completely out of place, the plastic pieces they took off on the inside where torn off and not put back on properly, plus the car was veering off the road . We let the shop know that the car was not driving at all like it did before the accident. They proceeded to say we were lying. We got a second mechanics opinion and they stated if the car was driving like it is now before the accident, it would show on the tires, which it does not. So we concluded that this would need to be fixed. We let auto body USA know this and they claimed we were still lying and that the truck must not be our daily driver. We tried getting the damages to our car covered under insurance as this was a cause of our accident. Auto body USA proceeded to tell the insurance company that the truck was like this before and we supposedly told them this. Even though they have never even seen our truck prior to the accident. Customer service was terrible, there was no transparency in anything that was done, no quote was given, and extremely unprofessional. We were hung up on when trying to talk this out with a representative and it was like pulling teeth trying to hear back from anyone on the team. Here we are in December, still with a broken truck. Trying to save people from the same trouble we went through!

Great place. we have used them many times. We keep coming back because of GREAT SERVICE!!! They…read morestay late until the job is done even during the holidays.

My wife and I stopped in because I was having a problem with a tire. After speaking with Rod and…read morehim looking at my car, I told him that I was suppose to have a warranty on the tires but that a large retail chain had refused to warranty a prior tire. He showed me where on the tire there was a broken belt which had caused a flat spot and a exposed belt. He told me that I should go back to the big box retailer and have them fix it. He did not charge me for the visit, I went back to the big box and this time they fixed it. I went back and had an alignment done about a month later and he did great work. This business is located in the former Merlin 200,000 Mile shop location across from McDonalds on South Westnedge Ave.

My family and I were out of our normal town when my check engine light began flashing. My husband…read morecalled and Duane got us right in. He kept us in the loop the whole time while being very accommodating to my family and I, and got us back on the road as quickly as he could. Can't recommend him and his shop enough. Thank you again!

Duane did great work on our minivan and civic. I will definitely go back in the future.read more

MOST Honest car repair shop I've ever been lucky to have used. Would let Thadfix my car until the…read moreday I don't drive anymore .

I had a delicate issue with my vehicle. Thad's team got back to me and we talked about a solution…read more Thad personally gave his word to make sure that I was a very satisfied customer. It's good to be around people who stand behind their word. Thanks Thad

Terrible bodyshop got vehicle back with so many flaws.They should not be in business.Now it is…read morecosting me more money to have a true autobody shop fix it right.Thanks Dave Stopey for screwing me.

Best body shop around the area. All work is done professionally, on time, and on budget. Dowagiac…read moreAuto Body does everything they can to address the customer as priority number 1.

Amazing Company! We were stuck on an Ice Covered Private…read moreroad and were sliding off into a Tree lined Ditch. Adam from Rose's came the Rescue!! He got us out in an instant and was a LIFESAVER!! Thank You Again Adam! We will definitely call them again.

Our go-to place! They have serviced our cars and our truck, my husband's tractor, and even repaired…read morea horse trailer for us. They're friendly, honest, reasonably priced, and their customer service is outstanding! Highly recommend.

We've taken multiple cars to Southern Michigan auto body and they've done a wonderful job. One of…read morethem we had issues with the insurance company. Greg helped out with the issues and really puts the customers first. If we have any misfortunate mishaps I will not hesitate to take my car to Southern Michigan auto body vs any other auto body shop in Battle Creek or Kalamazoo.