So we moved into on April 1st. I have never had a community make our move so easy. We worked mostly with Natalia and she is amazing. As for the community, it is beautiful. Our view from the 7th floor is one of the best in OC. The neighbors are all super nice who we have met. It is quiet because the walls are not super thin like other communities. You can only hear if people have people over when you walk by their doors it seems like. The pool is great and never crowded. It has a nice fitness center yet we still go to Equinox down the street but I do my cardio in the morning there. We haven't used the bowling alley but did have friends with kids use the arcade and they loved it. As for needed maintenance, our smoke alarm battery was beeping and they had it fixed immediately and even followed up to make sure it was. I am not sure why these people posted negative things about the maintenance on here but so far it has been amazing. They always say hello and even gave a name of a painting company to do our walls. So to sum it up, this place is a great high end luxury complex. Everyone in the office is very nice and will help you when you need something. It's clean, good people in here, and a great location. As for the negative reviews, I think people have a little bit too much time on their hands. read more

Here's a question for you Metropolis, how much water am I allowed to use to clean the patio? On March 22nd, per our conversation in January with Douglas, the contractors were coming to put a drain extender on our drains so that it wouldn't splash on our downstairs neighbor's patio. Contractor is out sick, but Metropolis was going to send someone to take some measurements. They show up and say everything is fine, it must be the wind that blows the water onto the downstairs neighbors patio. Sure. So two days later I sweep my patio and try out my new pressure washer. Per our January conversation with Douglas, I said I was willing to try using a pressure washer to use less water. I'm out there for about 30 minutes, cleaning the patio. About 30 minutes after I've finished and am on the golf course, I get a call from Metropolis front office saying I've used too much water and it fell on the downstairs neighbor's patio. It wasn't windy that day. Now I get a cease and desist letter from their attorney's that I am using excessive water on my balcony and that the dirty water from cleaning the balcony is "falling from [my] balcony onto their patio directly below (including onto their patio furniture)." I don't think 30 minutes of hosing off a patio is excessive use of water. Douglas from Metropolis admitted that the drainage is not correct and that they have put drain extenders onto other apartments. Why are they blaming me instead of fixing the drainage issue?? Maybe it is retaliation for my previous review or my previous complaints? read more

this place is so terrible!!!! I'm very disappointed with the Metropolis. We want to rent the apartment, but Melanie wastes our 3days and still not go through it!!! Melanie's attitude is very terrible! AND she is a manager??? I cannot believe it! read more

This is a really great property from someone who just toured it recently. The leasing staff was very helpful & friendly & showed us all around the entire property. We ended up leasing with their sister property but would have totally leased here if there circumstances were a little different. read more

Maintenance is great here. They respond right away and for an apartment this size they do a great job cleaning the common areas. The downside is that it is that the apartment faces a busy street so be prepared for cars coming down the street at 5 am every morning. The facilities are great with a full size gym and a very nice pool area. Gym staff is very friendly and remember residents by first name basis. read more

This has to be the WORST PLACE I HAVE EVER LIVED IN. I pay top dollar for one of their supposedly nicest and biggest unit yet I can hear the person upstairs when they flush the damn toilet. Constantly stomping the floors, and can even hear them when they play music. These apartments are built shitty! Don't be fooled by the amenities. Oh and don't be fooled by the dude whose a leasing agent who thinks that stomping the damn floors is normal apartment living sound. That's what he called it. I can't wait to be out of this crappy place! I've lived at cheaper apartments and didn't have this issue. I mean I can hear the damn neighbor closing the kitchen drawers. If I could give my final experience a lesser rating than a one star count on that! I'm moving soon and can't wait and if you get this apartment you will have a daily nightmare!! read more

I've been here in Metropolis for 2 year now and I absolutely love it here. The staff members are incredible- One specific staff member- victor, he looks for the positive in every situation, he has cheerful energy within him with a bright smile and always skillfully overcomes client objection. Thank you for your service. read more

DO NOT APPLY WITH METROPOLIS!!! They will take your money to hold a unit for 72 hrs then deny you then take a month to refund you!! Never did I think a company owned by Zygi Wolfe would be operated so poorly and unprofessionally. read more

Jeremy showed me around the beautiful property and offered excellent customer service . Impressed by the amenities and how clean the community is! The apartment has open floor plans with lots of space! The overall feel is like an upscale resort. read more

We have lived here for two years and moved within the building to the top floor last month. The move went smoothly thanks to both Cheryle and Jared in the front office. Victor and Noel did a great job of making sure that if we needed anything or if we were unhappy with anything during the move that our needs were met. read more

We have been very very disappointed with the service the management has provided at the Metropolis.

Our fridge was not working. Victor was very helpful and ensured that we received a new fridge as soon as they were restocked. Communication was great. Thank you Victor! read more

Easily the nicest apartment complex I've ever seen. The amenities include bowling, an arcade, a poker room, a first class gym and a high-end salt water pool. The management is top notch as well. If you're lucky enough to to find a vacancy here, jump on it asap. Highly recommended! read more

This place has really gone downhill. We used to have great activities, wine sip and paints, Social events etc. But all that has changed, we had THE WORST CHRISTMAS PARTY WE HAVE EVER HAD! Party? What party. It was unhealthy crapes and an unfriendly man pouring wine. What happened to the DJ? What happened to the decor? And you all choose crepes all the time. Don't you think your residents paying 3 to 4K monthly to live here get tired of cheap crapes. What happened to the tacos and cheap pizza? Put the love back into your events like you used to. And please work on the cleanliness. The dog poop in the hallways and sidewalks are disgusting read more

Just moved in. Everything is as spectacular as advertised! Huge apt that feels like a house. Floor to ceiling windows that are tinted with an abundance of natural light. Amenities are great. Vegas style pool. The gym is legit with all the machines and free weights you need. Apt management are super friendly and helpful. My man David from maintenance always is on time and takes care of things with a sense of urgency and professionalism and he's a cool dude too! read more

Stopped by not really sure and Regina's helpfulness has turned us to a future resident. She was so pleasant and helpful and look forward to moving in. I'm glad we stayed and caught her before leaving, she stepped in while the others were busy or preoccupied. Thanks Regina!!! read more

This is the first time in close to 20 years that my wife and I have lived in an apartment. We are so happy that we made Metropolis our home. We were living out of state and made a call into Metropolis and were lucky to have Regina answer the phone. She was extremely patient with us while we asked a ton of questions. Her professionalism is above par and Regina made the whole experience seamless and stress free. We have been moved in for almost two months and can honestly say the experience with Regina and Doug (property manager) has been fantastic. Now on to the property itself. The amenities are incredible ... pool, clubhouse, gym, tech room and on and on ... and there has been a recent addition of Nitro Cold Brew on tap!!!! If you are looking for a new place to call home, you have to do yourself a favor and take a look at Metropolis. read more

I live here almost 8 months now and here is my honest opinion about this apt complex. I'm on upper level facing the road, and it is pretty noisy if you open windows from trucks, bikes, construction cars of this apt and landing air planes etc.. All sorts of noise here, mostly all day long. There are several office buildings around and one of the office building facing us have landscapings every weekends and it happens around 7am. Construction workers for this apt comes in arpund 5:30-6:00am, some of them ride super noisy bikes/old cars, so it wakes us up everyday from the noise on the road. I wake up fairly early even in the weekends but if you want to sleep late, this apt units facing roads aren't the place for you. When we moved in, there were not so many lived here, so it was quiet some part of the day, but as the time goes by, many ppl have started to move in, some are college kids, and they got noisy drifter cars, bikes, etc.. JUST SO NOISY on the road even at 3am at times. People live here is more like childless, single or college kids sharing rooms, not a family type place. Management ppl are nice and friendly, but they seem not so good handling complaints/trouble shootings for some reason. We have lived in quiet and loud apt or house, but this is probably one of the loudest place to live in. We were told "No Dogs are allowed" at upper levels, only the first floor is dog friendly, but we have seen many dogs living all around the apt. Also they said it is the non smoking enviroment, but I see lots of ppl smoke cigarettes/marijuana inside the building even in the elevator..very stincky and disturbing. We are actually planning to move out of here soon. This place is just not for us! One of the maintainance guy who stopped by one day asked me to leave a good star review for this complex. I personally do not believe "full five star" places in general as well. Just fyi! read more

The team here (especially Jeremy!) is incredible, they blew my expectations of customer service away. While there are tons of new apartment complexes going up, I don't think I'll find the service I've received here, and that is what will make me renew my lease vs the new apartment openings. I'd like to know how they are able to hire and have the team push through such great service and treat it like it was their own home across the board! Examples below: -I was going through a terrible situation with my apartment and Jeremy from leasing called me first thing in the morning walked me through step by step of how they are going to resolved it and worked with me diligently for THREE MONTHS to get things handled. He set realistic timelines, made sure he had no delays, and helped calm me down when I thought I was stuck -The activities manager (Travis) is super chill and makes setting up bowling and other items very easy -Natalia from leasing is the go to for apartment tours and makes the leasing experience feel so stress free without hurrying you or making it feel like a sales pitch -Noticed gym didnt have any equipment for dips, 1 month later (without me saying anything) a dip bar is installed! These guys know whats up when it comes to the gym! -Team can act in a way they feel is right vs. having to just stand behind corporate policies that arn't applicable across all communities. -Training classes are welcoming and teacher is very good -Cleaning staff is amazing, they are going 24/7 keeping the place spotless and are very courteous I did not include amenities in this review as a lot of new builds are going up with the same, but I don't think they are going to be able to manage a building as well as this one. I am really impressed with Garden Communities. A couple cons / suggestions to throw out there: -Amenities close at 10, this is fine on weekdays but they should do 12 or at least 11PM on Fridays/Saturdays. Maybe shift the starting time to accommodate. -Parking lot setup is terrible, its accidents waiting to happen and very tedious to get up read more

I just moved to Metropolis a week ago and I absolutely love it! I've searched long and hard over the past month at all the top resort style apartments and I finally made my decision based on one fact... Metropolis has it all. The amenities are superb, the grounds are clean, well designed and over all it's a peaceful atmosphere. It's like being on vacation in a 5 star resort. The office staff is great but I must give a shout out and 5 stars to a "Super Star" Natalia!!!! She really knows her stuff. She took the time to ask me all the right questions regarding my preferences in living, what I like and don't like, getting to know what type of person I am so that she could put me in the right apartment and in the right location. It was as if she read my mind and had known me for years because she did just that...placed me in the perfect apartment. Natalia's communication skills, friendliness, professionalism, caring approach and overall willingness to go the extra mile is really what sealed the deal for me. I knew I was in good hands with Natalia. The Metropolis office staff, maintenance crew, grounds keeping and housekeeping staff is precisely what you would hope for in where you choose to live. If you're looking for a 5 star resort style living in a clean, safe community and with a very supportive community team, then look no further... Metropolis is by far the best of the best! read more

The amenities here are great, and the staff here does a great job of maintaining them and keeping the common areas clean. I've found that anytime there is a problem, communicating directly with Natalia or anybody in the office takes care of that problem the first time. Our apartment was brand new, and construction is still ongoing which has pros and cons, but we knew that when we moved in. I have nothing but praise for the staff here and the work and care they put in to making this a great place to live. read more

Metropolis Apartments - Apartments Near Me - Irvine, California

Have been working with Natalia Walters back in October of 2018 and she showed me all model plans and showed me around. I selected an apartment on the 4th floor and was told the rent would be $2400 an put $250 dollars down to hold. Three days later I went back and wanted to see the same apartment on the 2nd floor and did a walk through again with her. She told me I would be paying $2200 for this apartment on the 2nd floor. Told her this is what I want. Never got the $250 dollars from the 4th floor apartment and had to put another $250 down for the apartment on the 2nd floor and agreed to $2200 with her. Called her later and told her I cant sign application because all my stuff are in boxes. She told me not to worry and I will be able to do this the day of my move. Can in she down loaded the application and went right to where I need to sign which happens to be on the 2nd page which doesn't show the rent amount you are agreeing to. She just told me to start signing here and she will print and get me a copy. Completed the application looked over it the next day after moved in and see that the application agreement is for $2500 a month Not the $2200 that was verbal and agreed upon!!!!!!! Came back down stair to the office that day and talk to Travis about this issue. He said yes every floor is $100 dollars more. This is correct. He went back to the Property Managers office and talk to them. Can back and just told me that I sign this application and that was it!!!!! I'm writing to letter everyone know about how this place runs there business and the BE AWARE OF HOW YOU WILL BE TREATED!!!!!!!! I had to pay $3600 more than I agreed to with NATALIA WALTERS!!!! Lease is coming up and there still paying dump about everything even with me showing them emails from me and Natalia show what she quoted me. CRAZY read more

Amazing customer service! Cheryle is by far the best leading professional I've ever worked with. She was friendly, easy to work with, and made me feel good about my decision to move forward with Metropolis. Make sure to ask for her if you're looking at these apartments! read more

First written review ever. Which means Metropolis is all dat! Melanie helped me lease the apartment, VERY helpful, kind and customer service was on point. Amad is super human, female Terry has an S on her chest, male Terry rescues endangered animals, and Max will soon win a Nobel Peace Prize. Doesn't matter who you run into on staff they're all warm and kind, which reflects on the culture the management company has created. Clean Apartment, responsive staff, can't find better amenities - I've looked. Besides the swimming pools closing hours set up like Chase Bank, Metropolis is great. read more

Wanted to express my appreciation for the Metropolis maintenance team, especially Noel. When we have minor issues in our apartment, Noel and his team are quick to fix the changes. Our household greatly appreciates the speedy response. It's nice to come home from a days work, and everything is complete. Thank you!!!!!! read more

We rented a company apartment through Ahmad Sarwan and his staff. Couldn't be happier with the professionalism, courtesy, and time shown by everyone. The units are brand-new, clean, and although a little pricey completely worth it. The gym, bowling alley, poker room, arcade, and pool are top notch amenities and the best in the area. No negatives to mention. read more

Excellent place to live. I have nothing but good things to say about the community here. Natalia was especially helpful throughout the entire on boarding process which really made the transition quite easy. The community is normally very quiet and the amenities are amazing. How many places do you know that have a bowling alley and an arcade? The gym has all state of the art equipment and the staff here is always friendly. Lots of very nice vehicles here as well so everyone is very respectful of other people's vehicles too. You're not going to find a better community anyplace! read more

If you ever imagined living in a "luxury" apartment that is clearly false advertisement then look no further! If you are someone who works or goes to school and wishes to have a peaceful place to come home to then you ought to think twice before investing a year or more of your life living at Metropolis Irvine. We have lived here for 7 months, 5-6 of those months have been consumed with emailing management, calling garden communities, and meeting with management. Unfortunately we were mislead into thinking this would be a nice environment to spend our little off time. This several month issue remains unresolved and we are in the dark of how much longer we will have to put up the constant stress of dealing with it. Management will reply to this and say they have been diligently working on this matter but I can assure you that they do not care that we have been suffering for most of our stay here regardless of what they say. Simply put, actions speak louder than words. -Thinking of sleeping in at your new apartment or maybe having a quiet night at home? Good luck, not only is the sound transfer terrible but the fire alarm randomly goes off and just when you think it's over, cover your ears because it's not. -STOLEN PACKAGES. We have had 3 stolen packages and spoke with another tenant who has had stolen packages as well. There is a "parcel pending" room where there are lockers for your stuff, should the lockers be full they are placed on a shelving unit..although there is a camera in the room, the office tells you sorry and to call the sender if your package is stolen. -If you plan on always paying your rent on time, be aware that sometimes management "can not see that it's posted" and be ready to be accused of not paying. -Should you choose to live here be sure when going thru the checklist to notice and take photo of the poor paint jobs, marks on counters and flooring, scuffed appliances as well as bad installations of floor boards between each room. Also don't expect them to have any flooring cleaned before you move in. -One star because yelp does not let you give zero but since there is one star it is for their maintenance guy Noel. He is a hard worker and a delight to have in your home. Because of several bad air conditioning installations within our apartment he has worked in our home several times. Unfortunate construction but Metropolis Irvine is fortunate to have someone like him. read more

The leasing office staff was amazing. They were extremely informative and helpful. Melanie was incredible and provided more than enough insight for me to rent here. Fantastic staff and building complex! read more

This review is long overdue. I've been living in Metropolis for 3 months now and it's by far the best apartment community that I've lived on. Metropolis offers a wide variety of free resident activities and luxury amenities that you won't find elsewhere. The apartments themselves are very spacious, modern and the blackout curtains are wonderful. It's a fairly young community so it's excellent for those looking to sway away from noisy and family oriented environments. Big shout out to the staff for their superb work. Especially Ahmad, he goes above and beyond in his line of work and his professionalism, work ethic and dedication truly standout. I couldn't praise him more! Thank you Metropolis for all the hard work you put on your residents! read more

I have been here almost a year. The community is awesome, a little quiet but...that can be nice. The office folks, Melanie, Natalia and Ahmed are amazing, the facilities folks are also. Metropolis is a great place to live! Steve F read more

We came across this place and was amazed with all it has to offer. My sister and I have received the best service while searching for an apartment in Irvine. Ahmad is very attentive, accommodating and answered 101 questions before we deciding to make Metropolis our new home. He is a true professional who really cares about our experience. read more

We moved in yesterday and so far everyone has been so responsive. Natalia was right on the small issues we had yesterday. I called maintenance dispatch this morning and they called right back. When moving in yesterday Edwin from maintenance introduced himself in hallway and let us know if we had any issues to let them know right away. This morning David was here right away to fix our SkyBell, a couple cosmetic issues and change our patio lock. When moving into a new building you expect to have some issues but it's how responsive the team is to correcting them. This maintenance team is spot on with their service. Looking forward to living here! read more

Lived there for a year and if I could give 0 stars I would. We have LOVED the staff everywhere we lived until here. 1. If there is ANY chance you may have to move, dont move here. There is no break lease fee (they told us 2 months rent and we would be out if my husband got a job offer we were hoping for and when it happened they laughed and said they made a mistake and that wasn't the rules and that we signed the lease so verbal means nothing..) We kept signed edocs giving them a move out date and they didnt rent our place out or even try for that matter, haha! We had friends go and pretend to look for a place and gave them our apartments EXACT info and they told them about every other apartment EXCEPT ours. They even told the office they had 6 weeks from our move out date and were flexible. When they asked if they had any on the second floor, the office told them no. THEN, we called the office the next day and they said "of course we told them about your unit" and our friends had them write down EVERY apartment they had available, and ours was not listed. We know it takes 2 weeks to clean after move out, so we gave them the date for 3 weeks from our move out date.. they just didn't tell them because they'd rather get vacant apartments rented out first before an apartment with someone liable to pay until the end of their lease. 2. WE SIGNED DOCUMENTS 3 TIMES TO MOVE OUT. I was pregnant and had my baby May 17th after a super rough pregnancy where I was hospitalized quite a bit. Well they have a rule where you have to sign move out docs 30 days before you plan to leave or they charge you rent. Well, both my dad and husband signed the documents but I forgot about them. (Had my son from c-section and have a 15 month old at home) well now they are charging us 1400 worth of rent because I didnt sign them in time even though EVERYONE else did and even though I just had major surgery a brand new newborn and a 15 month old I was taking care of. They are saying tough sh** and they don't care. 3. They also try to make your move out fee a tiny less than 1 months rent. They get you with $99 security deposit, but guess what, you still have a bill at the end now. When we got our final bill, they charged us 2945. Our rent is 2965.00 That's not just a coincidence based on what I've heard from past tenants. They charged us to completely replace carpet even though they just needed to replace a tiny spot in front of the bedroom door and a good wash would have been perfect (their own people even told us that before we left.. 1 day before to be exact.) 4. They dont take care of the property or their residents. I was 6 months pregnant and walked into their elevator and slipped on dog piss and fell. I was bleeding and almost lost my baby. I reported it to the office in the form of 3 emails, 2 phone calls and walked in 1 time. I have all of the hospital documents that show I suffered from a bad concussion from hitting my head, lots of blood loss, and problems with the baby. Still have migraines and my back and knee are still in bad shape. Both of my brothers are lawyers, as is my grandpa, aunt and uncle and everyone told me to get a lawyer but at the time I chose not to because I didnt want more stress. Well baby is here after no fetal movement and an emergency c-section and after seeing how they treated us when we finally moved out, I think I changed my mind on how to handle everything. Oh and again, NOT 1 APOLOGY from them when I fell on their property or a call asking how I was. 5. If you get locked out, it will take hours to get you back in and if it happens more than 1 time, you'll have to pay $50 for them to let you in after sitting their for 3 hours. This happened with our newborn and 15 month old and we were stuck in the hall with no food or drinks for them for 3 hours. WORST COMPANY and I will continue posting reviews. read more

This is such a modern and beautiful apartment building! We found it to be central to a lot of things as well and the management is wonderful, kind and understanding. Ahmad is the best! He worked with our personal situation and made our move-in super easy. He listened to our concerns and addressed them flawlessly! Thanks Ahmad! read more

I called over the phone for some quick information, but John was able to provide more info than I had expected, simply because most places want you to come by so they can sit down and speak with you. Thank you John for being super nice, helpful and super informative!! We will most likely tour, but me and my bf know that we will be moving in once our lease is over :-) read more

Although I'm not thrilled with the way covid has been handled here... I am extremely grateful they made up for the loss of our gym with a membership to motion fitness! This got them an extra star in their rating... this is the absolute best and with I could ask for! Motion Fitness is amazing... looking forward to the rest of our community to open soon... read more

Since we moved in the team here has been so helpful. Eloise from the leasing office has been great. She made moving in so easy. We've had a few maintenance issues since moving in 3 weeks ago but the maintenance team( Noel & Michael) has been on top it! They were quick to fix our issues and made sure we we were happy with everything. read more

A big thanks to Ahmad for being very patient with us and showing us numerous available units. He is very good at what he does and was incredibly helpful. Natalia was also very helpful. Metropolis is the best apartment complex we have toured in Irvine! Check them out! read more

We just moved in a few weeks ago and it has been a great experience. Cheryl, Eloise, and John were amazing before we moved in and also during the process when we had any questions. We love the amenities, the location, and our apartment is beautiful. The staff is awesome and any questions or small issues we have had, were fixed immediately. I definitely recommend living in this complex. read more