BEWARE PLEASE READ THIS BEFORE YOU GET YOUR HAIRCUT HERE!!! I have a funky haircut, one side and the back shaved...I go to a barber shop to maintain my shaved side. I get my longer side cut once a year just to shape it. I usually cut my hair myself, but I wanted a specific look and couldn't do it myself. I originally went to the hair salon I've been going to since I was 12,and she butchered my hair! My birthday was in 2 days, so I went into complete panic mode.I just wanted fix my hair because I'm anal about my hair and was impatient...I couldn't just deal with my not so bad haircut.ANYWAY TO THE POINT... My mother's hair stylist has a similar haircut to mine and referred me to this Metro modes. I immediately called to schedule an appointment and the bubbly receptionist advised that KELLY was excellent and would fix my hair no problem. I went and was greeted by a friendly receptionist the place was run down in some areas the bathroom ceiling looked like it was going to collapse and the entire space needed to be renovated and to be polished up a bit,but besides that the salon was decent looking. Kelly greeted me and seemed kind of slow, she has ugly hair that looked like a kindergarden student threw 4 different hair dyes in her hair, it was horrid looking (which should have been a red flag) she was sloppy looking,had unflattering clothes on and honestly looked like she rolled out of bed...but still I trusted that she would do a good job especially since the haircut started at 52$ not including a blow out which I didn't need. I explained in detail exactly what I wanted and EMPHASIZED that I WANTED TO KEEP MY HAIR LONG ENOUGH TO PUSH BEHIND MY EARS AND TO BE ABLE TO FLAT IRON AND CURL MY HAIR. I explained I didn't mind if she cut it short as long as it wasn't too short where I couldn't manage my own hair. This woman started cutting away and doing I dont know what, but wasn't doing quite what I wanted...so I tried to guide her so I could have a beautiful or acceptable result. She kept cutting away and I noticed my hair was all gone! My hair was up to my neck when I arrived,now it was above my eyebrow and my bangs were past my eyes and I have before pictures to prove it! I told her she cut it too short and Kelly has the audacity to give ME an attitude while I was explaining to her that she didn't listen to what I wanted. She rudely suggested to have someone else help me and tried to tell me she didn't touch my bangs when she clearly did!! They were past my eyes now they were above my eyebrows!!! Now I'm teary eyed and trying to keep my composure and the owner walks up me with an attitude and tried to tell me she heard me telling Kelly what I wanted and tried to defend her incompetent employee. I calmly advised her that all I wanted was to have my hair LONG ENOUGH TO PUSH BEHIND MY EARS AND TO BE ABLE TO FLAT IRON AND CURL MY HAIR. Her attitude changed(especially once she saw how much I was crying, I know I'm so pathetic)and she apologized and said I wouldn't be charged and that she was sorry and if I chose to come back they could fix it once it grew a bit, since my hair was so short. I was hysterical because now my birthday is Tomorrow and I have this horrible haircut. Thankfully, my barber is amazing at what he does and he fixed my hair and made it lay nicer and evened it out all for 10$! DONT EVER GO TO METRO MODES! They have horrible customer service,Kelly treated me horribly after she ruined my hair,instead of humbly apologizing and telling me that she might have misunderstood me when I explained what I wanted. Now I barely have any hair thanks to this horrible unprofessional hair stylist, with a rotten attitude! read more