Hello Sammy,
I am writing you after multiple attempts of leaving messages after our move on April 11th, which you have not bothered to return My call, which is very disappointing. I want to point out our contract agreement, with an appraisal of 1700.00 for 10 hours, 2 trucks, moving everything including boxes, 1 motorcycle, and the pool table! Disassembling, and reassembling everything. As the below emails state our amount would be adjusted accordingly if we moved boxes ourselves. Let me just say we moved all boxes and all patio furniture prior to the move ( 4 people doing so) renting a uhaul. That immediately should have been taken off of our bill as you stated it would be adjusted from the email below. You underestimated your bid, but should have stood by it. I will say the movers were good, but not so thorough. The agreement was to break down the furniture and to reassemble. #1 None of the beds were reassembled, #2 the pool table was inadequately reassembled, the base was assembled but the granite was not put back on the pool table, nor were the sides, so that all we had to do is have someone come back in to re-felt it, which was stated would be the case. The theater seating backs were disassembled and unplugged, and moved, but never put back together at the new house, causing us to attempt to reassemble without having unplugged them and detaching them to begin with, and having to trouble shoot why once reassembled they weren't working (these were very expensive theater seating). There were large area rugs left at the old house that were supposed to be moved, large concrete planters that were supposed to be moved that were not, and other items. Very disappointing when we specifically stated several times what we needed moved several times, and then to go back to the house with many things left, but we still paid essentially your estimated price. Even though we moved all boxes and patio furniture prior and we were supposed to get a military discount! So I guess after we paid 1600.00. So basically we received a 5% discount off of the original amount to move everything, not accounting for us moving all the boxes and the patio furniture, and not accounting for your word that everything that was disassembled would be reassembled! We ultimately chose metro movers because of you stating you were prior military, and military essentially wants to help military out. I was very comfortable with you upon the initial quote visit other than you asking about what other quotes we had received and giving poor reviews for a competing company! I didn't feel this was your place to "bad mouth" another competing company, but ultimately we decided on the military aspect. Maybe not such a good idea. A response is greatly appreciated being that I have never received a call back. Better Business bureau and online reviews are frequently observed, and I will definitely utilize them. Very disappointed, especially for what we paid and what we were promised was not delivered. In the military, especially, little own in the regular world, your word should be your bond!
Thank you
Sherry
Sent from my iPad
On Apr 8, 2017, at 12:42 PM, sammy
Sherry,
Yes the quote I gave you was for everything shown. If you moved items items on your own the price will be adjusted. The price I gave you wasn't a fixed rate you will pay hourly, therefore if you have already moved things it will take less hours than we discussed. As of now we do have availability toward the end of this week. Did you have a particular date in mind?
Sam at Metro Movers of Michigan, llc
Sent from my iPhone
On Apr 8, 2017, at 9:57 AM, Sherry read more