Had a great experience here with Jennifer. We had an awful customer service situation that messed…read moreup our warranty and Jennifer did as much as she could to make up for that unfortunate circumstance and loss of money. She went out of her way to assist us and provide us with excellent service.

I'd like to start off by saying my family purchased about 10 mattresses from this location, and…read moreeach and every time, we have had exceptional service. We just purchased 2 mattress sets today, and Vu and Jennifer were nothing short of amazing. I give them so much credit and respect for their knowledge on mattresses and their customer service skills. They work with you patiently to determine what mattress is best and help you meet your needs both comfort wise and price wise. We have lived in Danbury for my entire life, and we have visited multiple mattress sellers- this specific Backus Ave location of Mattress Firm beats them all. Ask for Vu or Jennifer for the best experience, but I'm sure anyone else that works there will give you an amazing experience regardless. *** one standard tip: if you are considering buying it, beware of the adjustable base. Try it out on the mattress you are buying and not just any mattress in the shoe room. We didn't think it would make a difference but it did, and we had to refuse the adjustable base because it made the entire mattress abnormally crinkle!

I needed a new couch. I checked several places online and Bob's had exactly what I was looking for…read moreat a reasonable price. I decided I needed to see it in person first, so a quick visit to this store was in order. I found my couch on the display floor, and the customer service rep, Alysha, came right over. I told her that I was this online, wanted to see it in person first, and she gave me space to go over it, and try it out. It was perfect. Writing up the sale took no time. I received a 'care kit' and opted for the 5-year goof-proof warranty and white-glove delivery. The estimated date for delivery was a month away, since this was a new product, but that would be true from many stores. Friendly service, no hard upsell, everything was explained. However, the wait for delivery was longer than expected, which was due to backups in the receiving port (which affected several items I had ordered in the past few months--stupid pandemic). White glove delivery was on time, and quick. On the downside, the Bob's Cafe was closed, but Alysha did make the suggestion that when it reopens, we come back and have a cup of coffee. I'll be there.

Bob's Furniture in Brookfield, CT is a despicable disgrace. Bob himself would turn over in his…read moregrave if he was forced to suffer the horrible customer service this store provided. Bob's Store in Brookfield used to be excellent. Over the years, I spent thousands of dollars there furnishing my house. After Bob sold his beloved business to a huge heartless corporation, shopping at the Brookfield store has transformed into something terrifying. Do not enter this house of horrors. If you do, you will do so at your peril. Bob used to stand for something good. Now, this store is a place of pure evil. Abandon all hope all who enter. Welcome to the gates of hell. Other than that, the store is pretty good. They have a fish pond inside. So, it can't be all bad. Right? Wrong! Go to Lazy Boys next store. Go anywhere else. Do not go here. You have been warned! Here is my recent experience with Bob's Discount Furniture. I spent $1500 for a grey Luxe Power Recliner including the cost for the Goof Proof Plan, etc. Of course, the cheaply constructed chair broke! The mechanism bent and warped so badly it hurt my back. The warped mechanism broke the plastic coupling on the power cord. I was afraid of receiving an electric shock when the wiring snapped. I was worried that this electric chair would provide the actual experience of being electrocuted! This chair is wonderful if you like pain. I reluctantly returned to this terrible store. With the voucher I received from GoofProof, I paid $1447 for a new "Hercules" chair, including the costs for a new GoofProof Plan, delivery, taxes, etc. Bob's Discount Furniture Store never delivered the chair. Recently, I returned to the store to inquire about the delivery of my chair. Stacey, the store manager, told me no Hercules chairs existed anywhere in the world including the one I was staring at in the showroom! I politely asked for a full refund. Stacey refused to issue a full refund or deliver a chair. Then, she abruptly stormed off in a huff. Another meek store salesman approached me. He told me to get out of the store or he would call the police! I left that awful store. I am warning all of you. Do not shop here! You will regret it. My back is still killing me. Go to Bob's Stores so that you too can have a delightful Bob's experience like I had. I am so sad that Bob is dead.

I recently bought the Foresthill model 4 piece sectional…read more I bought it during a sale promotion and received 25% off. That was about $875 savings as the sectional listed at $3499 in May of 2025. There was an issue with delivery as I was told by Raymour and Flanagan one of the pieces arrived ripped at their warehouse from the manufacturer H&M Furniture. That added about another month to the delivery as I told them to hold the other 3 pieces until the 4th one was replaced. The sectional is beautiful and was ordered in the teal/beige combo. The constructions seems very solid and the sectional is firm. It is very comfortable either sitting or lying down. So far I am happy with the purchase.

I sure wish i had checked Yelp before ordering from RF!!! I ordered the loretta daybed. Nowhere in…read morethe listing, NOWHERE, does it say "frame only". The fabrication is as cheap as you can imagine!!! so for the price - i feel ripped off!!! My customer service experience with them has been overwhelmingly horrible. 90 minutes of wait times got me only a screenshot from the FAQ section and a general manager email address.

Ideal Furniture is a great place to shop for furniture. The level of expertise and friendly…read morecustomer service is unrivaled. They have a huge selection of inventory, and if you can't find it there, they can find it for you in their extensive online collection. Every piece of furniture that's in our home is from Ideal Furniture.

Great Service! Beautiful furniture and very affordable the beat is they offer delivery and set up.read more

It's nice to go to a store where the workers are helpful and not pushy. I'll definitely go back.read more

WARNING: Do NOT order appliances from P.C. Richard. I ordered a new Frigidaire frenchdoor…read morerefrigerator and paid for delivery and for my previous fridge to be removed. The delivery people were rude and negligent and destroyed my new floors, my front door, my door casing/trim, the molding and the fridge itself. Just look at the photos. We had just spent a lot of money to remodel our new home and were excited to move in when this happened. What's worse, I put in a claim for damages with P.C. Richard and they DENIED my claim. They completely deny any liability and left me with almost FIVE THOUSAND DOLLARS in damages. I have never encountered such HORRIBLE customer service in my life and will never order from P.C. Richard again -- and urge everyone else to do the same. Even if they're a little cheaper than other retailers, it's not worth the risk of destroying your home!

I purchased a mattress and platform and was promised a specific delivery date, and to be given a…read more3-hour time window the night before. That notification never came. After hours, there was no customer service available online or by phone. The next morning, the local store couldn't even determine the order status. The associate had to "email someone" for answers, and I'm still waiting for a follow-up. I was told there is no one I can call and discuss this with - I must wait for the email response from "someone". As a customer, I should not have to chase down my own delivery, nor should I have to wonder why a scheduled delivery is delayed. I should be informed by the company ahead of time. The complete lack of communication from this company is unacceptable. Find a different company to spend your money. ***UPDATE*** I appreciate the quick response of the managerial staff in locating a mattress and having it delivered to us quickly. We love the mattress and the delivery was flawless. I just would have appreciated the same quick action without the need to post a yelp review to motivate it.

purchased a hybrid mattress and adjustable base for the first time. the salesman told us we can try…read morefor 120 days and if not satisfied can return or exchange with no headaches. that was 100% a lie. we were not told all the hidden fees behind the return and exchanges. I would have never tried this new type of mattress and base at such a high cost. We are very unhappy with our mattress and base. and not to mention the adjustable base was broken and already had to be replaced after 1 week. horrible product made very cheap.

We purchased a Lazy Boy sofa with 2 recliners about 2 years ago. Last night (Friday) one of the…read morerecliners stopped working. Called the store first thing Saturday morning, thinking someone could come out during the week to look at it. Within a half hour after my call, Howie called back and asked if he could come out today. He was there within an hour and thankfully it was a simple fix. We have purchased other furniture from them and have always been impressed with the service they provide. I highly recommend this store and encourage people to shop local.

Exceptional service/staff at Spector Furniture , especially Hal. I could not have asked for a more…read moreknowledgeable , respectful and patient staff person to assist me. I continue to be their extremely satisfied customer.

We spent $2000 per couch ($4000 total) and then foolishly bought the extended warranty. After a…read moreyear the seats started discoloring where the three of us sit and the store told us it shouldn't happen but we have the extended warranty so we should file a claim. The extended warranty stated they don't do discoloration. Then the seams started opening and again, the extended warranty, we were told did not cover seams. We again spoke to the store and the best we got, was that they had problems with the couch so they no longer carry it; but we were basically told, too bad you bought it, so sad it was crappy.

It's a scam, do not buy from them. They stopped answering our phone calls months after we paid them…read moreand won't give us a Delivery date - beware of this place