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    Metro Mattress Danbury

    4.0 (1 review)

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    2 years ago

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    2.2(101 reviews)
    1.1 mi
    $$
    Offers payment plans
    Established in 1991

    I needed a new couch. I checked several places online and Bob's had exactly what I was looking for…read moreat a reasonable price. I decided I needed to see it in person first, so a quick visit to this store was in order. I found my couch on the display floor, and the customer service rep, Alysha, came right over. I told her that I was this online, wanted to see it in person first, and she gave me space to go over it, and try it out. It was perfect. Writing up the sale took no time. I received a 'care kit' and opted for the 5-year goof-proof warranty and white-glove delivery. The estimated date for delivery was a month away, since this was a new product, but that would be true from many stores. Friendly service, no hard upsell, everything was explained. However, the wait for delivery was longer than expected, which was due to backups in the receiving port (which affected several items I had ordered in the past few months--stupid pandemic). White glove delivery was on time, and quick. On the downside, the Bob's Cafe was closed, but Alysha did make the suggestion that when it reopens, we come back and have a cup of coffee. I'll be there.

    Bob's Furniture in Brookfield, CT is a despicable disgrace. Bob himself would turn over in his…read moregrave if he was forced to suffer the horrible customer service this store provided. Bob's Store in Brookfield used to be excellent. Over the years, I spent thousands of dollars there furnishing my house. After Bob sold his beloved business to a huge heartless corporation, shopping at the Brookfield store has transformed into something terrifying. Do not enter this house of horrors. If you do, you will do so at your peril. Bob used to stand for something good. Now, this store is a place of pure evil. Abandon all hope all who enter. Welcome to the gates of hell. Other than that, the store is pretty good. They have a fish pond inside. So, it can't be all bad. Right? Wrong! Go to Lazy Boys next store. Go anywhere else. Do not go here. You have been warned! Here is my recent experience with Bob's Discount Furniture. I spent $1500 for a grey Luxe Power Recliner including the cost for the Goof Proof Plan, etc. Of course, the cheaply constructed chair broke! The mechanism bent and warped so badly it hurt my back. The warped mechanism broke the plastic coupling on the power cord. I was afraid of receiving an electric shock when the wiring snapped. I was worried that this electric chair would provide the actual experience of being electrocuted! This chair is wonderful if you like pain. I reluctantly returned to this terrible store. With the voucher I received from GoofProof, I paid $1447 for a new "Hercules" chair, including the costs for a new GoofProof Plan, delivery, taxes, etc. Bob's Discount Furniture Store never delivered the chair. Recently, I returned to the store to inquire about the delivery of my chair. Stacey, the store manager, told me no Hercules chairs existed anywhere in the world including the one I was staring at in the showroom! I politely asked for a full refund. Stacey refused to issue a full refund or deliver a chair. Then, she abruptly stormed off in a huff. Another meek store salesman approached me. He told me to get out of the store or he would call the police! I left that awful store. I am warning all of you. Do not shop here! You will regret it. My back is still killing me. Go to Bob's Stores so that you too can have a delightful Bob's experience like I had. I am so sad that Bob is dead.

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    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    Mattress Firm Brookfield

    Mattress Firm Brookfield

    3.3(12 reviews)
    0.3 mi
    $$$

    I purchased a mattress and platform and was promised a specific delivery date, and to be given a…read more3-hour time window the night before. That notification never came. After hours, there was no customer service available online or by phone. The next morning, the local store couldn't even determine the order status. The associate had to "email someone" for answers, and I'm still waiting for a follow-up. I was told there is no one I can call and discuss this with - I must wait for the email response from "someone". As a customer, I should not have to chase down my own delivery, nor should I have to wonder why a scheduled delivery is delayed. I should be informed by the company ahead of time. The complete lack of communication from this company is unacceptable. Find a different company to spend your money. ***UPDATE*** I appreciate the quick response of the managerial staff in locating a mattress and having it delivered to us quickly. We love the mattress and the delivery was flawless. I just would have appreciated the same quick action without the need to post a yelp review to motivate it.

    purchased a hybrid mattress and adjustable base for the first time. the salesman told us we can try…read morefor 120 days and if not satisfied can return or exchange with no headaches. that was 100% a lie. we were not told all the hidden fees behind the return and exchanges. I would have never tried this new type of mattress and base at such a high cost. We are very unhappy with our mattress and base. and not to mention the adjustable base was broken and already had to be replaced after 1 week. horrible product made very cheap.

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    Mattress Firm Brookfield
    Mattress Firm Brookfield
    Mattress Firm Brookfield

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    Metro Mattress Danbury - mattresses - Updated May 2026

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