Purchased a 2017 Ford Mustang from them in September 2016. The manager Bill Rodriguez got us a great deal and great financing through ford credit. Unfortunately, the car has issues that a new car should not have. The car needed to be painted because of scratches that were caused at the dealership. There is also a strong gasoline odor coming from the inside of the car when you're driving. Needless to say after bringing the car back three separate times, each time leaving the car for a week, we were fed up! We contacted our sales guy Johnathan to help us get out of this car and into another mustang minus the problems. We had great equity or so we thought since we put a lot of money down. Unfortunately the great managers were no longer working there, and the new manager was not interested in helping us out. First, they lied about being able to get us 0 percent financing for 72 mos. ford credit did not offer that program for anyone. On top of that they cannot extend the rebates if you take the lower apr from ford credit. We spent six hours at the dealer being lied to about this. On top of that they wanted ,to give us a lot less for our trade than it was worth. Stating that it would cost them to clean it up and put out for sale....yeah ok!, They also trick you with overrated extra fees on the buyer order. You are paying dealer fee twice, but one amount for nitrofill in your tires. I am sure nitrofill does not cost 600 dollars, so that's a scam. We went on Sunday, and we sat their from 1 pm till past 7... the staff disappeared after 6 to play poker in the back room. They left the customers sitting in the lobby waiting for the one and only finance guy. Which this tall idiot was another joke! He couldn't give us correct numbers. One Minute the payment was 315 than suddenly it jumped to 363, stating that he had to take the rebate out. Jacking the price back to the original sticker price. While he was jerking us around with numbers, you could hear the manager and the employees playing poker in the other room. The cars are not kept clean and presentable. The backlot is a dirt lot where the cars are sitting exposed to the sun , bumper to bumper. This dealership is also located in a bad part of town where you only go in the daytime!! It is a 180 from the first time we went!! I intend to send this comment to Ford corporation. They need to know who is representing their product! read more

This year my fiance and I have visited 5 different dealers in far locations reaching for a car, each trip leaving carless and disappointed. What bought us here to metro ford was the 2015 impala I came across on dealerreviews.com. Sunday April 17th just arriving approached Julio Filgueriras, who was very welcoming and kind. He asked, looking to buy a car? Our response yes hopefully with very low hopes of getting a car. Julio smiles and say, then we will do just that. Once sitting and explaining our experiences with others and our situation with being first time buyers with no credit, and how it has held us back from being able to get the ideal car we wanted he gets to work. We were connecting immediately due to his background and struggle from coming to the US from Brazil with no credit and having to start fresh just as we are. We truly felt that he knew what we were experiencing and he has made it work for us. Many dealers we went to were very impatient, rude, or just not working with us with numbers or customer service. We even has a sales rep from South miami kia dealer say why we are waisting his time trying to get a car from him. Julio collected our information and said confidently, (this car is yours). He left for a brief moment and came back saying sorry to keep you waiting, hopefully it was worth it because I has great news for you, the bank approved you for the car. My fiance and I were exstatic. As we waited for the Jay-Z lol (Jay Zaal) to finish with some clients who were before us, Julio even offered to take us to a quick lunch while we wait. At the end of it all we left with the 2015 impala thanks to Julio. We were so thankful and happy to meet him, he was a big help and made us feel right at home. I don't think we would have got it without him, he deserves the recognition and he is a very hard worker. Thank you Julio Filgueriras!!! Your the best!!. All of the staff I met were very polite at metro ford, and my fiance and I are on to a new start with a new vehicle. Sincerely Zakiya Brinson read more

I purchased a new 2016 Ford Fiesta ST from Metro Ford. The sales person I worked with was Jesus Abreu. I am very happy with my new vehicle and highly recommend Jesus and Metro Ford. My deal was a bit unique because the car I wanted wasn't immediately available anywhere in the area in the color and options I wanted. Jesus went out of his way to locate a vehicle that was on its way from the factory to another dealership, contact the other dealership and reserve it for me, and keep me updated as the car made its way from the factory to Florida. Even though my deal was a special order, Jesus helped make the process of negotiating a price as straightforward as possible and ensured that I received every rebate that was available at the time of purchase. For example, a new rebate became available after we had already negotiated the price and Jesus worked on my behalf to make sure I received it! I feel confident that I got the best deal possible. Throughout the process, Jesus was extremely professional and very attentive to my questions and concerns. Lino and Luiz in the finance department were also great. If you are looking for a new car, I recommend giving Jesus and Metro Ford a chance to earn your business. read more

What an incredible company this is...This is no average dealership looking to take advantage of customers. My family and I were involved in an accident while on vacation in Miami (2000 miles away from our home in Rhode Island). We were stranded and knew no one. The impound company gave us much headaches in releasing the vehicle. Our car was considered a total loss.....We had such a sentimental attachment to this car for it was left to us by my dad who had recently passed away. The kind people of Metro-Ford such as Roger Galindo and Sonia Vasquez took such good car of us. They reassured us not to worry.....they retrieved the car from the horrible towing company, they dealt with our insurance company and they repaired our car to its original splendor....I have never witnessed a company to be so compassionate and kind to its customers. They go way above and beyond the call of duty. The owners of Metro-Ford, the Perez family have done an outstanding job of hiring good hearted, smart people to run the repair side of this company. You can do no better than to do business with Metro-Ford: They sincerely treat you like family! read more

I had an amazing experience buying my Bronco at Metro Ford, all thanks to Jose Millan. From the beginning, Jose was professional, honest, and extremely helpful. He really took the time to understand exactly what I was looking for and made the whole process smooth and stress-free. There was zero pressure, just great customer service and clear communication. What impressed me the most was how transparent everything was -- pricing, financing, and options were all explained in detail with no surprises. Jose went above and beyond to make sure I got the right Bronco and the best deal possible. I also want to give a big thank you to Jesus, the manager, and Lombardo Sr., the owner, for their attention and support throughout the process. It really made a difference and shows the level of professionalism at this dealership. The entire experience was fast, easy, and actually enjoyable, which is not something you usually say about buying a car. If you're looking for a new vehicle, I highly recommend asking for Jose Millan at Metro Ford. You won't be disappointed! read more

I went to Metro Ford on 7-7 -17 to purchase a vehicle. Mr Julio Filgueiras and Mr Norvell Gainey at Metro Ford gave me an OUTSTANDING! Experience. I think Mr Norvell is the manager. But just to be certain. The Manager, Julio, and the Metro Ford finance man work hard to get me the best financing avaliable. The finance man is professional, confident, and aggressive with getting you the best financing. He got me a great rate. WOW!!!He is the best!!. I have purchased cars previously. And that was the best experience i have ever had with the finance department of a car dealership. Julio my sales person is a awesome guy. He took care of my needs and concerns. He gave me honest and respecful advice. There was no pressure from him or anyone at Metro Ford. The deal I got was so great! I went in to lease a vehicle and ended up buying a 2017 Taurus. If your in the market see Julio. He's the man. And Ford has some awesome deals and vehicles. Buy from Metro Ford. They take care of their customers! Thank you Metro Ford! Marshal M John 7-9- 2017 read more

I went in to Metro Ford with low expectations. I have been shopping for a preowned vehicle for a little while, and had had some questionable experiences at other establishments. First, Jonathan was very professional. He greeted me almost immediately and introduced himself. I explained what I was looking for and he immediately got down to business. He was not in the least bit pushy. Did I mention it was raining a little? The staff at Metro Ford was professional; they made me feel comfortable. This remained true throughout the entire purchsing experience...front AND back office staff. Jonathan helped me find the right fit for my budget, and my family. His team was able to appraise and buy my trade for a decent amount with no fuss. Overall my experince was very positive. I am very happy with the buying experience, and my Nissan Altima. Woot woot. Jonathan, Eddie, Norvell and team, many thanks for everything. I am telling all my friends who are looking to buy to go and see Jonathan at Metro Ford! read more

I have not bought a car from a dealer in years but but i had a very positive experience at Metro Ford and was able to get the car I wanted at the advertised price with the expert help of Sonia Vazquez and Sheldon L Holland, No glitches, all very straight forward. the paperwork processed effectively; they have their own tag agency service, which helped to move the tag transfer immediately. Mr. Sheldon L Holland was really a great and helpful salesman walking me through the sale and getting me the car I came for without any haggling issues. Sonia recommended him and I am grateful she did. After the sale I met with Sheldon a few days later to recover some property I had left in my trade in and was able with his help to recover what I left behind without any issues. The financing and insurance were all handled professionally as well. Overall, it was a friendly and professionally well done experience. If you need a car go see Sheldon. You will not be disappointed. Tom M. read more

Jose Diaz, saleperson, truly became my friend as soon as I approached the dealership. He quickly directed me towards several vehicles based on my demands. He had my old car evaluated and we were able to develop a workable plan for a new vehicle. After my purchase, I drove the new car a few miles and told Jose and the manager I'd heard a noise in the front....... within the hour they replaced all 4 tires with top-line Pirelli tires, re-aligned the front and even gave me an extra detail, cleaning and wax job. I am super happy with my new convertible!!!! I'm making the world jealous of my new ear-to-ear smile and the treatment received from Jose, the Sales Manager, and the Service crew, including Lazaro, the service manager. What a great dealership!!!! Buying cars for over 50 years now, this is the first time I can honestly say I was given a ROYAL treatment, and feel as part of the "Metro" family. Thanks guys....... you've definitely gained a customer!!!! read more

I came in to purchase a 2014 Ford Focus. I first e-mailed the dealer and Pedro was quick to respond to my request. He offered several different payment scenarios working with the budget I had in mind. We arranged the day and time I would be in and as I pulled into the dealership, my vehicle I was looking to purchase was pulled up front, gassed up and detailed and ready to go. How can you get better service than that? Adolfo Mena had all the paperwork ready at his desk for me to sign and then walked me to the Insurance desk they have on site to get my vehicle insured. I then only had to wait 2-3 minutes for the finance person to have us sign the rest of the paperwork. Thanks to Adolfo and Metro Ford, for making my purchase experience so easy and fastest than any dealership I have ever been to. I felt like a Queen in there. They truly got it all figured out and make what is usually a dreadful experience not even feel like your buying a car. read more

Everyone knows the reputation of a car dealership. But Adolfo and Jesus Alvarez made this deal happen no matter what. No car dealership could come close to the prices and service that these guys offer. A totally positive experience! From the moment I talked to Adolfo Mena, who was friendly, and professional - I never felt any pressure, just the perfect amount of follow-up and interest in locating the truck that I wanted. Even negotiating the deal was painless and I was extremely satisfied with numbers we agreed to. I would recommend Metro Ford to anyone. They have the best crew of workers out of any dealership I've ever been to. What a great dealership!!! Adolfo Mena and Jesus Alvarez were beyond amazing at helping me find the perfect truck and getting me the best deal in town. I HIGHLY RECOMMEND going to Metro Ford where you are going to find great sales people, managers, and financial officers! If you want the best then go to the best!!!!! read more

Not too long ago, I was involved in a little car accident but when you are a REALTOR there is no such thing as little if you are going to have no car for a while. I took my car to Metro Ford Body Shop and Roger Galindo was so nice, professional, and helpful that it made me feel that there was no problem. He helped me with all the details on the insurance claim process and the final result.... unbeatable. The results were amazing and when they gave it back to me it looked even better than before. Last week I went back to Metro Ford since I liked the service received so much that I booked my car in for a major service and I was surprised that now Roger is part of the Service Department as well, not only Body Shop. Roger Galindo, as usual, exceeded my expectations in both the quality and the range of service given. Thank you, Roger, for taking me out of the drama and do such a great job with my car and for being such an amazing help. read more

I am so impressed with the amazing, fast, friendly & professional service i got at Metro Ford. My sales person was Sheldon Holland- he is a wonderful salesperson as well as helpful, kind and knowledgable. As a newly single mother i needed a good car that was also affordable. Sheldon helped me & i left with a brand new Ford Explorer. It was my very first purchase post divorce and Sheldon helped me every step of the way. When my lease was coming to an end, I turned to Sheldon to help me get the same car again. I am so happy with my new 2017 Ford Explorer and can't thank Metro Ford enough for the impeccable service and making me feel at home at the dealership. The staff was so nice & made the experience hassle free and actually enjoyable. I have recommended Metro Ford several times to friends and will continue to do so. Sheldon Holland is a fantastic salesman and personally a great guy. Thanks Metro Ford. read more

Buyer beware!!! The only good thing about this buying experience has been my salesman Jimmy Lance. I traded in my old vehicle a month ago to purchase a new truck. The dealer has my old vehicle and has yet to pay it off. They supposedly sent a check that mysteriously never arrived and then supposedly sent an over night check 3 days ago that again, never arrived. Now my good credit history is in trouble because multiple people at this dealership are incompetent. In the eyes of the bank that financed my trade in, I am almost 2 months delinquent, when in fact, the dealer has that truck and hasn't paid it off. I will never step foot in this dealership again. They gave me one free oil change when I bought my new f150. I donate that to my salesman, he is the only one giving me answers. If I could give negative 5 stars I would. Ford corporate has been contacted and legal action is next. Enough is enough. read more

Great experience. Mr. Sheldon and Mr. Norvell guided thru the process flawlessly, no pushing or pulling about the purchase price or the product. Later on, we met the finance guys Matias & Lino who helped us complete the deal. They helped us with a better deal after a few minutes of negotiation. But I must say that on my second visit I had an even better experience. I had been promised a second set of keys and I got them. I had been promised a manual and I got it ordered. I was very pleased by the way Mr. Sheldon managed the situation. I still have a third visit to make and I for sure write another review. I do not want to exaggerate, but so far this's been the best experience at a dealership but the second one happened 6 years ago at the same place, Metro Ford. Thank you. I hope to continue doing business with you and I hope to have a great experience with my car as promised. Thank you read more