Excellent customer service with Jean Zogaib! Would definitely be back to see him again!!!

2 hours waiting for an oil change . The lady said it will be in a half hour which I knew wasn't possible but I was ok with it. But 2!!! hours and still waiting! come on man! Going on 3 hours!!! read more

I had a check engine light on and took my bronco in for a service, Douglas and Eduardo were great. it was still under warranty so that's always good too and as usual everything went smoothly, from setting up an appointment, to communication through the repair process, to the pickup, and as usual my car is as good as new. It's been 3 years already and this place hasn't let me down yet. read more

Metro Ford - Ford Bronco - Car Dealers Near Me - Miami, Florida

We had a great experience leasing our Bronco with Juan Lluberes. From the start, he was super helpful and accommodating. We ended up with the ideal car for us and he made the whole process smooth and stress-free. We'll definitely be back for our next vehicle, and we're already telling friends to ask for Juan if they're in the market for a Ford. Highly recommend! read more

Once again, had a great experience with Ms Lisa Glynn . She was supportive and enthusiastic in providing service to my vehicle . Along with her crew ( unsung mechanics) the problem was diagnosed and fixed earlier than anticipated. She continues to be very helpful in her explanations . She gives the support that with her expertise she is giving my vehicle excellent service. \ -Ted B read more

Very poor! Service department managers should be fired! They did not look into a tailgate issue due to an unpainted screw from the factory. Accused me of tampering with the tailgate and that I installed a hitch that was purchased with the truck. The service manager makes accusations that his system should give him with the VIN number. Stay away from this dealer! I was promised to get reimbursed for my Uber and receive a phone call back to look into the issue. after two months no phone calls. Alexandra Moody was my service advisor. I feel bad for her that she has to work with such poor service managers! read more

Buy your car anywhere else. These guys particularly the GM are shysters.... read all your paperwork carefully.

I just wanna leave a wonderful review for Wendy my driver. She's extremely responsible and reliable and you're very lucky to have her working for Metro Ford. and of course service is amazing as usual was my person and she's so friendly and helpful and it makes my whole experience very easy. read more

my experience at Metro Ford was one of the worst most disgusting experiences in my life in my entire I have purchased more than dozens and never have I been treated and disgusting as I was at that dealership everything that we agreed upon was completely changed at the time of me seeing the finance manager, the numbers were all changed just to make the numbers meet what I needed the mileage. The amount of months was also changed when the manager.(Gilbert) was summoned to the finance office. He blame me that those were the terms were agreed upon complete nonsense. I left the dealership. Discussed it angry and on top of all that Gilbert insulted me with the most grotesque gutter language I have ever experienced. I filed a complaint with Barbie, the controller to which she said I would get a phone call and basically a response that I got later they decided to back the corrupt manager.(Gilbert) Soon thereafter, I received a phone call from the salesman, which is basically the person I did most of my talking and negotiating with apologizing for the behavior and the treatment that I received, and he agreed with me that the numbers been changed without his knowledge and he was so sorry and apologetic. I would never recommend this dealership as they not protect or their customers instead, they try to cover their tracks and employees stay away from this I went to Ford of Kendall the the attention. The deal was the most fantastic I have ever experienced. I purchased my vehicle sales manager, magnificent magnificent. It was a pleasure. read more

I came here many years ago when I was deciding on a new car but luckily I never went with Ford (I miss the Lexus I got up to this day...) anyway glad I didn't because I came to pick up my friend that had to bring in the car for service and even his car is under warranty they charge $200 just for diagnosing an issue, $200 per issue! That's insane read more

Metro Ford - Car Dealers Near Me - Miami, Florida

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My experience here was unacceptable, especially given the safety implications. My Ford stalled in traffic, a serious and dangerous failure. I brought the vehicle to this dealership while it was still under warranty, but they refused to diagnose it and told me the issue was due to an active recall. Now that the warranty has expired, the same dealership is telling me the opposite: that the issue is not recall-related and that I must pay for diagnostics out of pocket. They used the recall to avoid addressing the problem under warranty, and now they're using "not recall-related" to avoid responsibility altogether. The car has only 15,000 miles, and the failure nearly caused an accident. Between the contradictory information, the refusal to look at a safety issue, and the complete lack of accountability, I cannot recommend this dealership. I strongly suggest going to a different Ford dealership, and honestly, this experience has made me question Ford altogether. Proceed with caution. read more

Excelente experiencia en Metro Ford Miami Quiero agradecer especialmente a SANDRA , una asesora increíble: amable, honesta y muy profesional. Desde el primer contacto me trató con respeto y transparencia, explicándome cada detalle del vehículo y las opciones de financiamiento sin presión. En todo momento me sentí acompañado y confiado en mi decisión. Se nota que le apasiona ayudar a las personas a encontrar el carro perfecto. ¡Definitivamente recomendaría a cualquiera que pregunte por ella en Metro Ford! Gracias por hacer de esta compra una experiencia 5 estrellas. read more

Emailed them about a 2020 Toyota Tundra SR5 4X4 73,647 miles, 5TFDY5F19LX926092, listed for $31,591 on 3/10/26. Salesman Itzel Infante replied with the selling price of $32,091.00, E-filing fee $399.00, Destination Fee $995.00, Tag & Title fee $480.00, 3rd party tag $40.00. Total $36,914.45. DO NOT BUY FROM THEM. read more

Bait and switch. Inquired about a particular car and had to Uber my son there because I'm out of town. My son gets there and the car is sold yesterday. No one notified me, was contacted by the sales associate before my son went. Not even sure the car ever existed, seemed to good to be true. read more

I recently purchased my new car here, Angel my sales man was very helpful and and very professional, I honestly don't like shopping for cars but he made it very smooth and easy! highly recommend going here and ask for him! thank you Angel! -Soe read more

I took this dealersgip to small claims court. I won and they have not even attempted to pay me what the Court ordered. I will go back to court again to collect the money they owe me for taking my own car as a downpayment, gave me a car making me believe A BANK had me approved for a loan, which the bank never did, and Metro Ford repossed the car they gave me. They also sold my car and left me without a car to work with, an thousands of dollars of car rentals fees. read more

Metro Ford - Car Dealers Near Me - Miami, Florida

Working with Ricky was a great experience. He stayed on top of everything, kept me informed, and handled any issues right away. The process felt seamless thanks to him. I'd absolutely recommend asking for Ricky! read more

Juan is the best!!!! He was easy going. Responsive. And helpful. He was patient with me and my husband.

What a horrible experience we had at this dealership. They advised a mustang for 53,000 and then when we get there they say they want 59,000. Robert and Julio told my son 50,500. We get there and they act like they never even had the conversation. At that point they wanted 50,500 plus a trade in we had worth 11000. Robert didn't even know the specifics of Ford cars. Julio promised to call back with a final price and never even called back. We wasted 2 days and made us beyond disappointed. Never returning to this dealer. Went and found the same car in black for 49,000 which we are now purchasing. How sad we had to Go through such a bad experience. read more

Metro Ford - Car Dealers Near Me - Miami, Florida

Imagine a bunch of service center employees sitting around talking video games instead of helping customers. Your dream can become a reality here read more

On top of having my same name, Alexandra Moody was an amazing representative! She walked me through everything step by step, made sure I understood the entire process, and even helped arrange a ride home while my car was being worked on. She was friendly, professional, and incredibly knowledgeable--truly one of the best experiences I've had with customer service. read more

Sheldon was the perfect salesman (and ive bought and sold many cars). So patient and kind. Him and his buddy Julio are rockstars. If i could give 6 stars, i would ! Everyone at Metro went above and beyond, even sent me home with some vegan cookies haha read more

Metro Ford - Car Dealers Near Me - Miami, Florida

Service department will scam you. Make sure you get the correct pricing. I was overcharged hundreds of dollars. read more

Robert, my salesman, one word- amazing. I understand and respect what the car business is, but I did not feel pressured to buy my new 2024, ford mustang mach e4. He was honest, open and practical with all concerns and doubts. At the end, my deal was signed, sealed and delivered, without pressure. Thank you Rob and thank you Metro Ford for making the car buying experience easy and fun! read more

Metro Ford - The new member of the family! - Car Dealers Near Me - Miami, Florida

Absolute best service EVER! Top quality sales, service and the best selections in Miami! Thank you so much for making the purchase of my 2024 Ford Mustang GT one that I will brag about! Jesus.... You are amazing! THANK YOU! read more

Metro Ford - Couldn't be happier! - Car Dealers Near Me - Miami, Florida

Just purchased The Brand new ford Mid Roof with Metro Ford. Excellent Car Purchase Experience at Metro Ford with Antony Castano! My experience was exceptional from start to finish. From the moment I walked into the dealership to the moment I drove off the lot in my new vehicle, everything exceeded my expectations. Every text or call was answered. Overall, I can wholeheartedly recommend Metro Ford to anyone in the market for a new vehicle. Ask for Antony Castano. His dedication to customer satisfaction, combined with their professionalism and expertise, sets them apart as a top-tier dealership. read more

Horrible customer service. "Fernando" keep you on perpetual hold. They never update their contact information. They called my abuser to tell him about my car ready and he called me and I have fled from abuser! read more

Fernando did an amazing job . Friendly and helpful. Will always go to Metro for service.

Metro Ford has great customer service, great sales staff, great selection of vehicles. Recently bought a 2024 F-150 STX Black Appearance Package. Love it. Happy with the service from Metro Ford. They are scheduling me an appointment to bring my truck in for parts and accessories and getting me a loaner vehicle. read more

Metro Ford - My New F-150 STX Black Appearance Package - Car Dealers Near Me - Miami, Florida

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This a scam site.If you want to loose your money and get empty promise then this is your place.The actitud and the treatment to customers from the service department is pitiful especially not honoring sales deals and stating that no other brand dealer offers free maintenance included on lease terms...really?? Just put your tv and look for the other brands advertisement!!!! Stay away from here!!! Go to other dealer if you want your ford product.You will thank me later!!! read more

Fernando is a great worker and always does what he needs to do to help us as customers he goes out of his way to make sure.my truck gets the attention it needs Thank you. FERNANDO read more

Lisa in the service department was super helpful and pleasant! She was efficient and was able to resolve our battery issue right away!

Franco was awesome! Myself and my wife were on our way back from our first cruise and we had been looking to trade in our vehicle. We stopped by Metro Ford and worked with Franco and he was very nice and welcoming. We were honestly about to walk out the door with no deal until Franco stopped us on the way out and the team had hit us with a better offer and deal when they didn't have to. Great job to the team at Metro Ford and thank you Franco for our new vehicle, we couldn't be more happier! read more

Wendy P. You are amazing! Wendy's customer service is second to none! She goes above and beyond to help customers like myself. Always readily available to answer my questions and provide assistance. Thank you again! read more

Barbie and Alex worked with me to make sure I got the right deal for me. The process was smooth and hassle free. I purchased a Ford Branco Heritage Limited Addition and I can't be happier. read more

Recieved great service from Lisa. Was in and out for an oil change arrived 7:30am - 9:10am.

Alexandra M. !!! THANK YOU! for always helping me Every time I go to this place for repairs or check ups on my Gray Ford Fiesta 2019!

Terrible terrible terrible experience I can not express how rude, and verbally abusive this was the salesman frank ; he got into my boyfriends face pointing fingers , and hands in his face. I started saying back up and he defended it with "I'm wearing a mask" So in a gist we were yelled at for trying to buy a car... if you want a comfortable shopping experience and to be treated like you should DO NOT GO HERE!!!!! read more

Metro Ford - Horrible service got attacked verbally by a Ford salesman named Frank beware - Car Dealers Near Me - Miami, Florida

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Worst service customer service ever. Do not go Waiting time to diagnose a van 30 days. Treated like a stupid read more

Have a 2023 F150 and required an oil change. Metro Ford had sent me a flyer with some discounts, so I decided to use the coupon to get the oil change, tire rotation etc. for an excellent price. I scheduled an appointment (Easy to do), arrived on time and had no wait. Fernando Arecha was my service advisor and I had worked with him prior to today; great experience then also. He advised me that I had some points which would reduce my bill even further. After dropping the car off, he offered a coffee prior to getting me a complimentary ride home. The work was complete in the time suggested, he texted and offered a ride there (Not necessary but appreciated). The truck was washed and work completed. They even wanted to purchase my truck (Not doing that). Sometimes dealerships get a bad rap, such as crappy service or high prices; and deservedly so. But I'm happy to say it was not the case with Metro Ford. Fernando functions in an outstanding manner as the link between management, the mechanics and the customer. They are lucky to have him. Thanks for the good work Fernando. You deserve the compliments. . read more

Metro Ford - So far, so good... Had my other F150 17 years. Ran great, everything worked. - Car Dealers Near Me - Miami, Florida