I learned two really great things today 1. Don't leave your…read morephone on the bed where your big puppy can crunch it 2. Go to the Van Buren T-Mobile store to replace it, and ask for Justin. He was so pleasant and helpful in working with me to replace my phone. He had spot on suggestions for what would meet my needs, and had a new phone in my hand in no time at all. Kudos to Justin, and the manager that hired him. He is definitely a T-Mobile asset.

Team was great. They were so helpful and fun to work with. Go see them ASAP for all of your needsread more

lowsey customer service lowsey internet . they tell you its fiber but where im located you get dsl…read morefor fiber price . No one at customer service speaks english . lightning hit my router and fried it told lady at customer service what happened her response was what kinda light do you have , I said lady lightening hit is and fried it i dont have any lights . She responds unplug it and plug it back in and see what kinda light you get so i said mam fire came oyt of the top there is no lights its fried . I said send a tech out here with a new router and he will have to work on the pedistolat the pole. She says well we have to go thru these test before we can get a tech. I hung up after i told her if there isnt a tech here tomorrow afternoon my next call would be to cancel my service. Stay away from these people and bright speed they are both connected and its junk

It has been 22 days since I made a request for a paper bill to be sent to me, and despite being…read morepromised, the promise has not been carried through

From the owner: Visit the T-Mobile store in Fort Smith and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8604 Rogers Ave can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I went to the T-Mobile store at the intersection of Rogers Avenue and Phoenix Avenue. Instead of…read moreasking me what I wanted, the tempered glass or the plastic film, he put the plastic film. He left bubbles and a flick of something black under the plastic film. This guy came from the back because they were busy and waited on me hurriedly. He did a very poor job.

From the owner: Visit the T-Mobile store in Fort Smith and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5111 Rogers Ave #157 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

If I could give ZERO stars I would. This particular store is a JOKE they're lazy liars who don't do…read moretheir jobs. I've spent the last 30 days and countless hours on the phone with T-Mobile customer support because THEY DID NOT do their jobs. After 5/6 hours IN THE STORE. They said everything was taken care of with my switch from Att to T-Mobile, but it wasn't. They never submitted the appropriate documents they HAD gotten from me, like they said they would. Cost me $800 out of my pocket while I had to WAIT and CALL and WORK with customer service to get my money back and things be done the RIGHT way. DO your jobs or hire competent professionals to do it. They sit around chatting and laughing and on their phones, one employee who is a woman even sat talkin about her uncle is in the KKK, I mean talk about UNPROFESSIONAL and out of touch. I'm a teacher, you think I sit around and NOT teach my kids and get PAID for it then expect the parents to teach them what I GET PAID TO DO.. NO. I don't even live in Arkansas, my family does. Do you damn jobs or find news ones. Do not go to this store, I suggest finding a new location.

Shout out to Jorge for helping me out. Super helpful. Answered all of my questions. Super friendly…read more Made me understand everything from beginning to end. Go see him. Really nice guy.