While the new guy is swamped in the front someone hides in the back. I was there for a simple…read moreexchange. That turned into a long wait .

Traded in a Nintendo Switch, 43 games, and a 24k gold brick. They gave me 14.76$ or 15.50 worth of…read moretrade value. Pshhhhh

I ordered a PlayStation 4 Pro online for store pick-up. I arrive at the store to pick up my…read moreconsole about 10-15 minutes after they opened for the day. I walk up to the counter and I am greeted by a male associate who asks if he can help. I start to explain I am there to pick up my on-line order when a lady who I assume was the manager or at least in charge just cuts in quite aggressively with "Did you get an e-mail saying your order was ready?" To which I responded No, and start to explain it never said anything about needing to wait for an e-mail. She then just lets loose on me saying something along the lines of their computers were not talking to one another, so they did didn't have any left in stock even though it shows that they did at the time I ordered, She had no idea when they would have any more and it was my fault for not waiting on the e-mail! I would have been fine with an "I am sorry, but our computers messed up", but the way she went off on me was totally uncalled for. The tone of voice was bad enough but to then turn it around and try to blame me for not waiting on the e-mail, is just appalling!

I'm giving the store a five only because the person working Chris was amazing. There were at least…read more20 people in the store when I came in and he went out of his way to help me and my husband with a return. There was one other employee there (Jonathan) and he wasn't helping at all. Chris got through the long line and helped each customer during the process. Employees like they are rare and should be appreciated. I will be coming back due to his great personality and customer service. Thank you Chris. I appreciated all your hard work.

Customer service very nice, I got a DSi there and it's been great it was a little dirty but we…read morecleaned it! But the Nintendo has been very good!

SCAM!! Everything is overpriced but also, I bought a used Xbox one, it says play tested(that's a…read morelie) plugged it up then it couldn't connect to WiFi due to hard drive issues. Then they are trying extremely hard to not give me a refund after I bought it 1 hour ago.

I use this particular Game X Change quite a lot. I buy a lot of games. They have a good selection…read moreof a lot of platforms, and game equipment. True it's mostly used. They have a nice kiosk that helps searching for games or movies fast and easy. The staff is helpful and eager to help. I've only once had trouble with a game that didn't play. I took it back within the warranty period and they quickly switched it out for another game. I've never sold anything to them so I don't know how that goes. My experience has always been good. Prices are in line with other game stores.

The service kinda sucks. They pointed out small to little things wrong with my video game consoles…read moreand equipment on why they couldn't take it when Retro Video Games on Airport Road would've taken it. Go there instead!

Unorganized staff, and do not value the customer! Okay so several months back when my fiancé and I…read moremoved here, we decided to replace our TV that got damaged in the move. We shopped at a lot of places and found a nice Sony KDL series at this location. Once the "Manager" stopped yelling at the other employee, he turned on a fake smile to help me. I say manager in quotes because I later found out he wasn't the manager. He introduced himself as the manager but no manager looks like a hippy straight out of the 60's and actually smells fresh of weed... the television I had my eye on was part of their sticker clearance sale for half off the asking price. I thought it was a good deal but I hesitated because the vibes from the fake manager were starting to make me very uncomfortable. Not only was he glancing at my breasts every turn of his head, he was also very mean to the other employee trying to help. As I was starting to leave, he yelled wait and reluctantly I did. He went over to the computer and lowered the price of the tv for the sale but by that time I really wanted to leave. After I got my bearings back, I decided to go back and purchase the tv a few days later if they had it available. I assume the actual manager was there when I went back because he seemed like he knew what he was doing. But he stopped midway through the transaction and accused me (or somebody else) of putting the half off sticker on the tv because it didn't match the sale item or something. I tried to explain the previous employee changed the price but he didn't believe me. I stormed out. I'm not going to shop here again. They let their employees treat others like crap and frankly they hire creeps. I didn't say anything till now because I keep finding myself bothered by the whole situation. Whoever is really in charge here, you have a lot of work to do, and I implore you to not hire hippies.

Sold me a ps2 system that didn't work. Sold me a ps3 system that didn't work. Giving only store…read morecredit to get another aged system that doesn't work. Refunds for pos systems need to be available. You sell cheap games sure. But I think your policies are crap. Don't sell products that don't work. Easy enough, one would think. Bout to get my $ back.

I can definitely say I've found my new favorite gaming store , not only they beat GameStop's prices…read moreon both trade ins or sales, they have a massive selection of games and consoles , it's hard to find a gaming store that to this day sells and trades vintage games and consoles as well as modern. The store looks great, very clean and organized , it definitely shows that the employees take pride in their place of business . I must mention one of the employees there , Thomas was very helpful and knowledgeable, he made sure all my questions were answered , he would go the extra mile to make sure you have a positive experience . I recommend you give these guys a shot I am sure you will like what you see.