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Metro by T-Mobile

1.0 (2 reviews)
Open • 10:00 am - 7:30 pm

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T-Mobile Experience Store

T-Mobile Experience Store

(31 reviews)

I went in on 04/09/2026. The employee named Miranda asked if I scanned the que r code to check…read morein... was VERY RUDE! I answered her and said yes. Her: What's your number? Me:Giving her my number. Her: I don't see u? Me: I scanned it, and when I was trying to explain to her! She cut me off and told me ha NO! So she said to me... I have to go now! Me: WOW!!! Another employee named valerie helped me, and she was very welcoming and heard my concerns. She was dismissive and made me feel like I was interrupting her time while she was more welcoming and friendly and to other customers. It felt like she was singling me out for poor treatment. Valerie was very knowledgeable, patient, and easy to work it. The girl who helped me before Valerie had no patients and treated me badly for a loyal customer.

I usually don't leave one star reviews, but I really felt like I had to share this experience. This…read moreisn't directed at the workers themselves. I used to work at Metro by T Mobile, so I know how tough it can be in stores like this. That said, this was honestly the worst experience I've had at a T Mobile location. The store had just been remodeled, and while it looked great, it felt like they weren't fully prepared to handle customers yet. When we walked in, no one greeted us or gave us any kind of wait time. We just stood around until we eventually sat down, and only later someone told us we were "up next" and check us in. What we didn't realize was that "up next" actually meant a 45 minute wait. All we wanted was a simple screen replacement. After waiting all that time, we were told they didn't even have the part in stock. That could have been avoided with a quick inventory check at the very beginning. I understand the store can get busy, but a little communication goes a long way. Even something as simple as a wait time display on a screen would make the customer experience so much better. Overall, I left feeling frustrated and disappointed. Hopefully, this review helps the store improve because no one wants to spend almost an hour waiting for something that could have been cleared up in minutes.

Metro by T-Mobile - mobilephones - Updated May 2026

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