Went into this location to upgrade my phone and there was quite a line with only two people working…read more(manager in back room); after two hours of waiting Marcus P assisted me. Marcus was professional and knowledgeable about the product but was unable to help me due to system issues with T-Mobile. He told me he would call me when the system was up and running so I could come in and finish the upgrade (honestly doubted he would call) surprising he called later in the day. Kudos to Marcus for going above and beyond when the manager was sitting in office while 10 or more customers were waiting (almost 2 hours) and that manager should have been helping customers. I hope T-Mobile treats good employees like Marcus P well because he deserves a raise. Thanks Marcus P for following through and going over and above

Went with Verizon a year ago and I Love it!!! Better all around service and signal. Overall cost…read moreper phone for me and my employees is definitely a bonus from what y'all charged. What's even better is they didn't want to call the cops on me for not wearing a mask AND they loved my Trump 2024 t-shirt! Booyah!

I had to go to the store to transfer my almost 4.000 photos and videos to my laptop yesterday,…read more11/04/2020, since it wasn't able to do it myself in my house. This sales person, Júdice, approached and I told her about my problem and why I was at the store (to save all my pictures and videos in my laptop). She was already behaving very lousy, lazy, texting and talking on the phone, not really giving me any attention! This other blond person came and started sinking my photos and videos to my laptop. The lousy Júdice then told me I could switch my iPhone 6 for a 12. All I had to do was leave there my 6, DONT have ANY down payment and just start paying next month for the monthly fee. I found that very attractive and asked her to show me the phone. She, between playing on her phone and not giving me any attention, would show me what phones they had. It was then almost 5:30 pm and I told them I had to take a friend to the airport. She then said, ops, actually you have to pay now about 140 something today! I was like "you said I didn't have to pay anything now! I have to go take my friend at the airport, then we see this when I get back! I'll leave my phone here transferring the pictures to my laptop, since it's a lot"! I left and came back an hour later! My laptop wasn't connect to the outlet anymore, iPhone wasn't sinking pictures to laptop anymore... so I thought the transfer was done. By that point, they had already transfer all my pictures and apps to the iPhone 12. Then I asked her, "so what's really the deal for this phone?", she then had it ready for me to pay $160 something! I was furious! I was like "excuse me! You went from $0 to $140 something to almost $200! Seriously?!" "I don't want this deal anymore!" "You guys already transferes my pictures and videos to my laptop, right?" At that point, I was so países and told them to transfer everything back to my iPhone 6! This guy came, messed with both phones and said he transferred back everything! It was 7 pm, they were closing and I left with my phone still re starting. When I got home, all my apps were gone, and worse than everything, THEY DELETED ALL MY ALMOST 4.000 PHOTOS AND VIDEOS! Even worse! They never transferred anything to my laptop! Conclusion! I went to this shitty store, with all these terrible employees, lousy customer service, to save all my pictures to my laptop, and what did they do?! THEY DELETED EVERYTHING! I'm pissed! I went back to the store today and nothing was done! I deserve a COMPENSATION for this terrible customer service! They keep being lousy, horrible professionals! I called T-Mobile and also nothing has been done yet! I'm pissed and about to find a lawyer to sue this store, the employees and TMobile! Horrible!

The young lady that helped me was extremely knowledgeable, diligent and helpful. She made the…read moreexperience of switching over to t mobile very smooth.

Kendra is a super sales associate who is super committed to exceptional customer service! If you…read morelet her help you upgrade your phone, you will not be disappointed!

Horrible service. I bought a new Samsung 24 Ultra. The employee couldn't even handle moving things…read morefrom my other phone to my new phone and told me she didn't know how or why. Incompetent employees, beware. Try any other store but this one. She told me to go to the Samsung store in the Galleria to get my brand-new phone fixed. Idiots are among us!!

I went in today for help with my iphone 11. I was immediately greeted by staff near the door and…read morequickly offered help by Rick. My problem with email was due to my foolishly downloading a cleanup app. Rick was very helpful and resolved the issue quickly, explaining as he went through the steps. I felt like an idiot when I walked in, but Rick was gracious, professional and friendly. I very much appreciate his help. Rick is an asset to your business!

Warning! Deceptive Practices!…read more My mom recently visited this T-Mobile location looking for a lower monthly phone bill for her and my dad. She was offered what seemed like a great deal--$90 per month--with the added bonus of two new phones. She was told she could swap out her current phone and only pay taxes on the second phone. Based on this information, she decided to switch from Verizon to T-Mobile. However, the next day, she discovered that the promised price was not accurate. Her actual bill was going to be significantly higher than what she was paying with Verizon. Concerned, she returned to the store to clarify the discrepancy. The sales consultant admitted, "Oops, I gave you the wrong price." Unfortunately, by that point, the store had already taken her original phone, shipped it off, and left her with no way to return to Verizon with her original device. She ultimately had to go back to Verizon, but retrieving her original phone from T-Mobile proved impossible--even though she returned the very next morning. The store claimed it was already in the warehouse and out of their control. As a result, she now has to pay $150 ($75 per device) to return the two T-Mobile phones. On top of that, since she couldn't recover her original phone, she had to purchase a new one through Verizon, increasing her overall costs even further.

regret even giving one star. be aware do not purchase accessories for your new phone. manager…read morerefused to return iPhone cover/protector because of lack of cash asking customer to call everyday to ask if they have cash. Is this a new method of business? By the time there is cash available means that the T-Mobile has problems and asking customers to take on the stores responsibilities and giving the responsibilities to the customer. Manager is quite unequipped To handle normal every day professional business transactions that any manager should be able to handle with a little common sense would be needed. Go to a different T-Mobile. Plus customer in their late 70's meaning the Manager has a dislikes seniors and try to take advantage of the elderly so be careful. If this happens to you my advice is call 611 to get help from corporate. Manager is a very sad excuse for a manager.

This by far is one of the most attentive and thoughtful personnel, we had the pleasure to…read moreexperience the above and beyond attention and highly knowledged Tyren. After so many attempts at different location to get one of my lines upgraded with very poor customer support and service, we finally went to the right location! Tyren is an amazing representative of T-Mobile, he explained everything that we needed to understand about the best quality of each cellphone performance . He even asked about our internet service carrier and explained that T-Mobile has good and cheaper internet service. No only do we have five lines but we added the Internet service to our account as well. Thank you to Tyren!

I've worked with AJ at this location for the past few months and I'm always happy when I see he's…read morehere because I know I will accomplish what I need and leave happy. No doubt, AJ's your guy!

This network is slower than 3G I have the latest 5G service and the IPhone 15 Pro Max and I'm…read morereally thinking about just walking away and going anywhere that can give me consistent 4G or better.. 5G would be great but I just want service that works 80% of the time...

DO NOT GO TO THIS STORE!!! I went in to take advantage of a Senior Plan they were offering and…read morepurchased a new phone for my husband and ported my phone over from Verizon. That evening I realized I could no longer access my voice mail. I was on the phone with CS for over 2 hours and they finally figured out how to "band-aid" the problem, making it a 3 step process instead of just hitting the icon. Next day discovered I wasn't able to receive MMS messages. No more pictures of my grandkids? I don't think so! Spent another 3 hours with CS with a promise to get back to me within 3 days with a resolution. At the end of the conversation with CS, they stated that the salesperson JESSE was supposed to tell me that there was a chance my phone would lose some of its functionality when it was ported over. I was livid to say the least, as no one at the store mentioned that me. So now it's 2 days since this nightmare started. I went back to the store and asked to speak to my salesperson but he "no longer worked there". Asked to speak to the manager, HEATHER.I showed HEATHER my phone and told HEATHER that CS told me they were supposed to tell me that there could be issues with my phone. HEATHER looked right in the eye and said" I did tell you". HEATHER didn't even wait on me. I told HEATHER she was a bold face liar and someone would have to be an idiot to ACCEPT the fact that their phone could lose important functions if they ported over. My husband called the store several times and HEATHER refused to come to the phone. I don't know how HEATHER ever became a manager, she is immature and has a snotty personality. Glad HEATHER is not my daughter, I would be so ashamed of her. I finally received a call back from CS and their resolution was to "buy a new phone and if i returned the new phone there would be a $40 restocking fee.The next day, I switched providers and I went to the T-Mobile store in Valley Ranch and returned the phone I purchased for my husband. They were extremely apologetic and very professional. I discovered that the salesperson in Atascocita had charged me for a screen protector that I didn't ask for and charged me for a charger I was told was free. WOW!! The manager at the Atascocita store, SAMANTHA, is teaching her team to scam customers. All they care about is making a sale and padding your purchase. They will lie to your face and think nothing of it. A note about T Mobile Customer Service: All their call centers are in the middle east. You can't understand a word they say and they speak from a script. They don't care how you were treated at a store or how badly you are screwed. If you still want T Mobile, go to the Valley Ranch store. Good people there and they were horrified about my experience. Although a young lady at the Valley Ranch said she would have her District Manager, Ernest get in touch with me, he never did. Again, goes to customer service and lack of.

The store manager Heather B. is rude, unprofessional and woefully INCOMPETENT. Also, the store…read moreowner(s) lacks integrity in that they would not fulfill nor honor their offer of buy one, get one free on the iWatch promotion they offered. The store acknowledged their mistake in using up our credit line by fulfilling other phone orders but would not budge on their duty to make it right. We ended up paying for one watch cash and putting another on credit. After speaking with customer service, they increased our credit line AND reimbursed us for one of the phones by issuing a credit towards our bill. Customer service also gave us other courtesy reimbursements for the services rendered so poorly at this god awful store. Stay away from these guys and just go to another retailer. Save yourself the hassle. If the folks at T-mobile customer svs had not fulfilled the promotion on behalf of the store, we would have filed suit against this unscrupulous retailer based on breach of contract, fraud & misrepresentation. Y'all have no principles & integrity & don't deserve to bear the T-mobile name. Liars too...making up lies to try to excuse their outright refusal to honor a promotion that THEY pushed on us. Go elsewhere.

T-Mobile store experience at 20225 US-59, Humble, TX 77338…read more Today was my worst experience with a T-Mobile store and customer service. My family and I have been loyal customers for over two decades, with 5 members using this cellphone service... Today Paulina gave us such a negative experience, from the moment she called on us, no eye contact, no warm welcome or positive attitude, it was like she didn't want to be there. After pulling information out and trying to understand the situation with upgrading another cellphone to our higher plan... wow what an unpleasant experience she surely gave us today. We just walked out and we'll have to wait to go to another location with much better customer service, or maybe it's time to take our business and money to another carrier.

Customer service needs extreme improvement. Make the drive to a different location. Very minimal…read moreinformation provided. The employee was rude and needs more training.

Honestly one of the worst customer services, no wonder the store is empty. With all due respect,…read moreyour better of going and getting a better plan anywhere else then here. Staff is very unhelpful and makes cancellation a lot harder then it should be.

Worst customer service ever. Cancelled 79 yr old service in August and still being charged for…read moreservice. You try to cancel and they don't listen to their customers.

Tried cancelling the service- they do not prorate- you pay the whole month. My MIL husband died and…read moreshe had to move because she can't afford to live on her own. This company's absolutely ridiculous. Stay far far away.